Hotel Green Hill
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Summary of reviewsHotel Green Hill enjoys widespread praise for various aspects of its guest experience.
Located conveniently at the entrance of Juiz de Fora, the hotel offers easy access for travelers from the RJ or BR 040 highway, making it an ideal choice for those visiting nearby venues like the Terrazzo events space. Its scenic, green surroundings create a tranquil atmosphere, appealing to guests seeking both convenience and a peaceful retreat. Despite some minor issues with nighttime noise from the nearby venues, the beautiful natural setting and close proximity to shopping centers and the city enhance its appeal for both leisure and event-focused stays.
Guests frequently commend the breakfast offerings, describing them as excellent, very good and abundant. The wide variety, including different types of breads, cheeses, fruits and the pleasant experience of dining by the pool, adds to the positive dining experience. Some minor issues were reported, like the occasional shortcomings in the quality of baked goods or the freshness of fruits, but the overall breakfast service remains a significant highlight.
The guest rooms at Hotel Green Hill receive mixed feedback. Many guests appreciate the spaciousness and comfort, particularly suited for families, along with good room cleaning and friendly service. However, several reviews highlight the need for renovations due to outdated facilities, mold spots and inconsistent cleanliness. Despite these drawbacks, the outdoor areas and common facilities are well-maintained and contribute to a pleasant overall experience.
Cleanliness at the hotel shows inconsistencies. While many guests appreciate the clean and well-organized facilities, certain areas, particularly the rooms and bathrooms, have reported issues like moldy smells, dirty linens and insect infestations, indicating a need for more rigorous maintenance.
The staff at Hotel Green Hill receive high praise for their attentiveness, friendliness and willingness to help, creating a welcoming atmosphere. However, there are instances where guests felt the service fell short with staff appearing overwhelmed or working unwillingly. Extra charges and minor issues with room amenities were also noted.
The hotel's free WiFi service has varied feedback. Though some guests found it very good, several experienced weak connectivity, especially in the chalets, pointing to an area that could benefit from improvement.
The outdoor pool is a popular feature but has maintenance challenges. While many guests enjoy the clean organized area, complaints about poor cleanliness and broken tiles were common. The pool’s cold water and early closure of the pool bar are other areas where enhancements could be made.
Parking facilities are generally praised for their convenience and ample space. Easy access and the outdoor leisure areas add to the comfort of the stay, though some improvements at the parking entrance could enhance the overall experience.
Hotel Green Hill excels as a family-friendly destination, offering numerous activities for children, including a playground, trampoline, indoor pool and a lake. The attentive staff and recreational team are particularly appreciated for making the stay enjoyable for young guests. While there are areas for improvement, such as WiFi reliability and breakfast variety, the hotel remains a fantastic choice for families seeking a fun and relaxing getaway.
Overall, Hotel Green Hill provides a comfortable and enjoyable stay with several highlights in location, breakfast offerings, family-friendly activities and a dedicated staff, despite needing improvements in room maintenance, cleanliness and some amenities.
Categories
Located conveniently at the entrance of Juiz de Fora, the hotel offers easy access for travelers from the RJ or BR 040 highway, making it an ideal choice for those visiting nearby venues like the Terrazzo events space. Its scenic, green surroundings create a tranquil atmosphere, appealing to guests seeking both convenience and a peaceful retreat. Despite some minor issues with nighttime noise from the nearby venues, the beautiful natural setting and close proximity to shopping centers and the city enhance its appeal for both leisure and event-focused stays.
Guests frequently commend the breakfast offerings, describing them as excellent, very good and abundant. The wide variety, including different types of breads, cheeses, fruits and the pleasant experience of dining by the pool, adds to the positive dining experience. Some minor issues were reported, like the occasional shortcomings in the quality of baked goods or the freshness of fruits, but the overall breakfast service remains a significant highlight.
The guest rooms at Hotel Green Hill receive mixed feedback. Many guests appreciate the spaciousness and comfort, particularly suited for families, along with good room cleaning and friendly service. However, several reviews highlight the need for renovations due to outdated facilities, mold spots and inconsistent cleanliness. Despite these drawbacks, the outdoor areas and common facilities are well-maintained and contribute to a pleasant overall experience.
Cleanliness at the hotel shows inconsistencies. While many guests appreciate the clean and well-organized facilities, certain areas, particularly the rooms and bathrooms, have reported issues like moldy smells, dirty linens and insect infestations, indicating a need for more rigorous maintenance.
The staff at Hotel Green Hill receive high praise for their attentiveness, friendliness and willingness to help, creating a welcoming atmosphere. However, there are instances where guests felt the service fell short with staff appearing overwhelmed or working unwillingly. Extra charges and minor issues with room amenities were also noted.
The hotel's free WiFi service has varied feedback. Though some guests found it very good, several experienced weak connectivity, especially in the chalets, pointing to an area that could benefit from improvement.
The outdoor pool is a popular feature but has maintenance challenges. While many guests enjoy the clean organized area, complaints about poor cleanliness and broken tiles were common. The pool’s cold water and early closure of the pool bar are other areas where enhancements could be made.
Parking facilities are generally praised for their convenience and ample space. Easy access and the outdoor leisure areas add to the comfort of the stay, though some improvements at the parking entrance could enhance the overall experience.
Hotel Green Hill excels as a family-friendly destination, offering numerous activities for children, including a playground, trampoline, indoor pool and a lake. The attentive staff and recreational team are particularly appreciated for making the stay enjoyable for young guests. While there are areas for improvement, such as WiFi reliability and breakfast variety, the hotel remains a fantastic choice for families seeking a fun and relaxing getaway.
Overall, Hotel Green Hill provides a comfortable and enjoyable stay with several highlights in location, breakfast offerings, family-friendly activities and a dedicated staff, despite needing improvements in room maintenance, cleanliness and some amenities.
Hotel for Honeymoon
Located in Juiz de Fora, this hotel provides a comfortable and relaxing environment with modern amenities. The serene setting and quality service make it suitable for a honeymoon stay.
Family Friendly Hotel
This family-friendly hotel offers an outdoor pool, a terrace, and a garden for recreational opportunities. It features wedding services and complimentary wireless internet access. It is located in a leisure area, making it a good choice for families.
Dog Friendly Hotel
This hotel is tagged as dog-friendly and offers amenities like spacious rooms and outdoor areas suitable for pets. Additionally, it has a restaurant on-site, which can be convenient for guests traveling with animals.
Hotel with Swimming Pool
Features a large swimming pool and is known for its extensive leisure facilities. The hotel provides a dedicated recreational experience with well-maintained pool areas.
Outdoor Pool
Hotel with Parking
Hotel Green Hill offers free, private, and covered parking on site. This combination of features ensures a secure and convenient parking experience for visitors.
Hotel with Outdoor Pool
Hotel Green Hill provides both an outdoor pool and a children's pool, making it suitable for families. The outdoor area includes a poolside bar, sun loungers, and a garden area.
Business Hotel
4-Star Hotel
Guest Reviews
Hotel Green Hill enjoys high praise for its exceptional location, making it a prime choice for travelers. Situated conveniently at the entrance of the city of Juiz de Fora, the hotel offers easy access for guests arriving from RJ or the nearby BR 040 highway. This accessibility is particularly appreciated by those aiming to visit specific venues such as the Terrazzo events space, often within walking distance.
The hotel is nestled in a scenic, green area, creating a tranquil ambiance that appeals to guests seeking privacy and a peaceful stay. Additionally, its close proximity to shopping centers and the city, while still maintaining a private, nature-rich environment, adds to its allure.
The hotel's locale is also well-suited for varied events with visitors frequently noting its convenience for attending concerts and parties nearby. Despite this, some guests mention that nighttime noise from nearby venues can be a drawback.
Overall, the combination of a beautiful natural setting, ease of access and close proximity to key locations makes Hotel Green Hill an ideal choice for both leisure and event-focused stays. The helpful staff and good hotel facilities further enhance the positive guest experience.
Hotel Green Hill receives significant praise for its breakfast offerings, which guests frequently describe as excellent, very good and abundant. The breakfast is noted for its wide variety and freshness with many appreciating the range of options available, including different types of breads, cheeses and fruits. Guests also highlight the pleasant experience of having breakfast by the pool and commend the quality of both food and service.
Some reviews mention that the breakfast stands out as a key positive aspect of their stay with phrases like "delicious breakfast," "well-served," and "super complete." The breakfast service runs from a generous timeframe between 6 am to 10 am, adding to the convenience for guests.
Though predominantly positive, a few reviews suggest areas for improvement, including occasional criticisms about the quality of baked goods and the freshness of fruits. There were also mentions of minor issues such as shortages of utensils and the occasional subpar item, like scrambled eggs that seemed powdered.
Overall, the breakfast at Hotel Green Hill earns high marks for its variety and quality, contributing to a highly favorable dining experience for its guests.
Hotel Green Hill offers a mixed dining experience that combines some high points with notable areas for improvement. Guests frequently praise the breakfast, describing it as great, abundant and even spectacular. Homemade food and a friendly staff add to the positive dining environment. The dinner, especially, receives commendations for being excellent with some standout dishes, such as perfectly cooked salmon and delicious items on the menu.
However, the hotel falls short in several critical areas. Many guests find the dinner options limited, expensive and sometimes of disappointing quality. Complaints include meals taking too long to be served, tasteless and dry food and dishes that seem reheated. The restaurant's lack of family-friendly options and scarce vegetarian choices also detract from the dining experience.
Despite some guests enjoying their dining experiences, it is clear that the food quality and service need improvement to meet broader expectations. High meal costs and limited variety add to the dissatisfaction, suggesting a need for better value and a more diverse menu.
Nestled within a verdant setting, Hotel Green Hill offers a unique blend of experiences through its varied room types. The spacious rooms and suites are a notable highlight, accommodating families comfortably with generous space and thoughtful layouts. Many guests find these accommodations to be comfortable and well-equipped, making for a pleasant stay. Good room cleaning and great service from polite and friendly staff are frequently mentioned positives, enhancing the overall guest experience.
However, the hotel’s rooms are not without their issues. Many of the rooms are described as old and in need of significant renovations. Problems such as mold spots, unpleasant odors, outdated facilities and maintenance issues like broken handrails and malfunctioning air conditioning are commonly reported. Cleanliness is inconsistent with some rooms being far from satisfactory, plagued by ants, dusty corners and even dirty sheets.
The bathrooms seem to have recurring issues such as clogged drains, emitting unpleasant odors and inconsistent hot water in showers. Furthermore, lighting concerns are frequently highlighted with some rooms being either too bright or too dark, contributing to a less-than-ideal atmosphere.
Despite the charm of the outdoor areas and common facilities, which are large and well-maintained, the uphill layout of the hotel can be a challenge for some guests, especially with the absence of elevators. While the pet-friendly policy is appreciated, the overall state of the accommodations detracts from what could be a more enjoyable stay.
In summary, Hotel Green Hill provides a spacious, green escape with friendly service, yet it needs considerable improvements in room maintenance and cleanliness to truly meet guest expectations.
Hotel Green Hill garnered a mix of experiences regarding its bedding arrangements according to guest reviews. On the positive side, some found the beds comfortable, clean and beautiful with compliments like "comfortable beds" and "great bed." Staff were frequently praised for their attentiveness and politeness. However, numerous reviews focused on the drawbacks, highlighting uncomfortable, old and hard mattresses. Many guests described the beds as terrible and the bedding as old, dirty or in poor condition. Double beds often consisted of two single beds put together, creating discomfort for couples. Bedding and linens were noted to be clean but often viewed as of insufficient quality with issues such as deformed spring mattresses and a lack of adequate blankets. Overall, while cleanliness and staff courtesy were appreciated, a significant number of guests were dissatisfied with the bed comfort, suggesting an area in need of improvement for the hotel.
Set amidst lush greenery, Hotel Green Hill offers a mixed experience when it comes to cleanliness. While many guests have enjoyed their stays, praising the clean and well-sanitized facilities, pool and gardens, as well as the helpfulness and politeness of the cleaning and kitchen staff, there are notable inconsistencies.
Several reviews laud the hotel's clean rooms and well-organized spaces with some guests specifically highlighting the impeccable cleanliness of certain chalets and the overall cleanliness of the hotel. Visitors appreciate the beautiful and comfortable chalets and many describe the hotel and gardens as clean.
However, numerous guests have reported issues with room and bathroom cleanliness. There are frequent mentions of inadequate cleaning, including moldy smells, dirty curtains, stained linens and bathrooms with visible hair and mold. Specific complaints about poorly cleaned pools, dusty balconies and rooms infested with insects highlight the need for more rigorous maintenance. In addition, several guests have pointed out that the old and outdated decor within the rooms and overall hotel contributes to the feeling of poor upkeep.
The external areas also show signs of neglect with some reviews pointing to broken floors, dirty pond areas and poorly established cleaning schedules. Despite these shortcomings, the cleanliness of the staff and their efforts in maintaining parts of the hotel are appreciated. Improved and consistent cleaning could significantly enhance guest satisfaction at this otherwise charming property.
At Hotel Green Hill, the standout feature frequently highlighted by guests is the exceptional staff. Visitors consistently describe the hotel personnel as very attentive, friendly and polite. The waiters and chefs, in particular, receive high praise for their amazing service. Numerous mentions are made of specific employees who go above and beyond to make guests feel welcomed and cared for. This attention is often coupled with warm smiles and a general willingness to help.
Despite these positives, there are some shortcomings noted. Instances of staff being overwhelmed and working unwillingly were mentioned. There were also reports of inadequate service and attempts to charge extra fees. Additionally, some guests experienced issues with room amenities and cleanliness, like air conditioning problems and insufficient towel provisions at the pool.
The hotel's leisure options and facilities are generally appreciated with many guests enjoying the pleasant atmosphere and entertainment areas. However, maintenance issues such as mold in the bathroom and inconsistent breakfast offerings were noted.
In summary, while Hotel Green Hill has a dedicated and often praised staff, there are areas in need of improvement, especially in terms of staffing levels, room conditions and overall service.
Hotel Green Hill has received varied feedback regarding its WiFi service. Many guests found the WiFi to be very good, especially noting that it worked well throughout the hotel. Some described the internet as reasonable and others mentioned that the Wi-Fi internet works perfectly. However, several guests experienced issues such as weak WiFi, internet not working and poor connectivity, particularly in the chalets where it keeps dropping. There were mentions of laggy and terrible internet with some guests stating that the Wi-Fi barely reaches certain areas. While the WiFi quality seems generally satisfactory for many, there is certainly room for improvement in ensuring consistent connectivity throughout the entire property.
Hotel Green Hill boasts an outdoor pool that garners mixed reviews from its guests. Many appreciate the pool for being clean and well-organized, offering a pleasant environment suitable for both adults and children. It is an area where guests can relax and enjoy the hotel’s amenities peacefully.
However, maintenance seems to be an ongoing challenge. Complaints often mention poor cleanliness with issues such as mud, insects and dirty water. Some guests have faced unpleasant conditions, including broken tiles and inadequate cleaning, reported even in the mornings. The pool facilities and service require improvement, particularly the frequency of cleaning and upkeep. Several guests have noted the pool bar closing early and the overall pool area needing more attention from the staff.
While its setting within a pleasant outdoor area is appreciated with additional amenities enhancing the experience, the pool's water remains cold and the lack of a heating option is mentioned. Despite these drawbacks, the overall atmosphere around the pool is deemed nice, making it a focal point of the hotel’s leisure offerings.
In summary, while the clean and organized pool at Hotel Green Hill has its allure, consistent maintenance and better management are necessary to elevate the experience further.
Hotel Green Hill boasts convenient parking options that guests appreciate with many noting the ample space and easy access provided. The parking area is spacious, making it simple for visitors to find a spot close to their rooms. Some guests highlighted the proximity to the BR040, ensuring straightforward arrivals and departures.
The outdoor and leisure areas of the hotel are particularly praised for being spacious and pleasant, adding to the overall comfort of the stay. While the hotel offers a range of good amenities including rooms, bathrooms and breakfast services, there is a mention of the need for some renovations, specifically concerning the parking area's entrance, which could use some improvement.
Overall, Hotel Green Hill provides a comfortable stay with several guests remarking positively on the parking facilities and overall experience.
Hotel Green Hill stands out as an exceptional destination for families, providing a wide array of activities tailored to keep children entertained and engaged. The excellent pool and expansive green spaces allow guests to enjoy the beauty of nature while offering plenty of recreational options for all ages. The hotel boasts an impressive variety of leisure areas, including a playground, trampoline, indoor pool and a lake, making it a true haven for family fun.
Families have consistently found the hotel's environment to be both comfortable and cozy with ample space and facilities to ensure everyone has a pleasant stay. The staff are notably attentive to children with a specialized recreation team that brings joy and liveliness to young guests. The entertainers, such as Uncle Luiz, have received particular praise for their efforts in creating a memorable experience for the kids.
The hotel’s family-friendly atmosphere is complemented by its numerous outdoor spaces equipped with hammocks and varied recreational toys, ensuring children have plenty to do. Guests have highlighted the excellent entertainment options and the considerable piece of the region's fauna and flora, contributing to the overall enjoyment of their stay.
While certain aspects such as Wi-Fi reliability and breakfast variety could see improvements, the general consensus remains that Hotel Green Hill is a fantastic choice for families seeking a fun and relaxing getaway. From the high-quality services to the engaging activities for children, it proves to be a top family outing destination.
Hotel Green Hill offers a mixed experience to its guests with several positive aspects highlighted in reviews. The hotel boasts impeccable cleanliness, beautiful aesthetics and friendly staff, making it suitable for honeymooners and couples. Many guests commend its very good cost-benefit ratio and overall enjoyable stay. The infrastructure and spaciousness are praised with the hotel being described as having good maintenance and amazing facilities.
However, there are areas that need improvement for the hotel to fully meet its four-star rating. The breakfast, while varied, often falls short in quality with some reviews mentioning stale items and poor overall presentation, which is unexpected for its supposed standard. The facility, though generally considered adequate, includes some complaints about the jacuzzi not being heated properly and issues with bed arrangements. Comparing with other four and five-star hotels nearby, Hotel Green Hill is perceived as good but still has room for enhancement to match higher expectations. Specific concerns like the expensive food and lack of prompt response to complaints show areas that could be improved for a better guest experience. Despite these drawbacks, the ambiance and overall value of the hotel make it a notable option for visitors.
Hotel Green Hill has earned high praise for its facilities and services catering to business travelers. The establishment is commended for its excellent business infrastructure and thoughtful accommodation designed specifically for corporate needs. The presence of attentive front desk staff and very helpful concierge services ensures that guests have a seamless experience, from quick check-ins to responsible business services.
The hotel's comprehensive business documentation and rapid document delivery services are noteworthy, providing efficient solutions for professionals on tight schedules. Guests appreciate the easy access to the hotel, making it a convenient choice for business meetings and consulting firms.
Additionally, the hotel's location is ideal for business purposes, situated in an area that is conducive to professional engagements. One guest mentioned a personalized experience where, despite it not being a common practice, the staff made an effort to decorate a room for a special occasion, highlighting the hotel's commitment to exceptional customer service.
Overall, Hotel Green Hill stands out as a prime choice for business travelers who value supportive services and reliable infrastructure.
The outdoor swimming pool at Hotel Green Hill is a highlight for many guests. The pool is described as fantastic, spacious and of good quality. Alongside the pool, there is a pool bar that adds to the convenience and enjoyment of the area. The overall outdoor space is conducive to relaxation and offers additional activities for children, making it a suitable destination for families. However, there have been occasional comments about the larger pool being somewhat dirty, suggesting that maintenance could be improved. Overall, the outdoor pool area contributes positively to the guests' experience.
Hotel Green Hill offers a fantastic experience for honeymooners seeking a romantic stay. The cozy chalets provide an intimate setting perfect for couples. Guests can expect high-quality service with the staff being frequently mentioned for their attentive and supportive nature. Although Wi-Fi is available, there is minimal information about its performance, suggesting it may not be a focal point for visitors. Despite a minor mention of a dirty curtain, the general sentiment indicates a pleasant and enjoyable honeymoon experience at the hotel.
Hotel Green Hill is an ideal choice for those seeking a romantic getaway, particularly for honeymoons. Many visitors found their stay to be exceptionally romantic, highlighted by cozy chalets that add warmth and charm, especially in colder weather. The hotel excels in creating memorable experiences, as evidenced by personalized touches such as rose petals on the bed, candles and special messages on the mirror, which left guests pleasantly surprised and deeply appreciative of the attention to detail and excellent service. Despite some feedback about the rooms being older, the overall ambiance and thoughtful gestures have made many couples eager to return.
Hotel Green Hill attracts visitors with its charming pet-friendly features and impressive amenities. The establishment's dedication to accommodating furry friends is clear from the good service extended to pets, ensuring a comfortable stay for animals. The attention given to dogs, treating them well and providing spaces where pets can enjoy their time speaks to the hotel’s dog-friendly ethos.
The pool receives positive remarks for being a nice spot to relax. However, it's important for dog owners to note that pets are not allowed in the pool area. Despite some isolated concerns about lack of guidance from staff and issues around where pets can be taken within the hotel, many guests appreciate the overall pet-friendly atmosphere.
Guests did mention some areas for improvement, such as providing a more welcoming space for pet owners to dine without having pets confined to rooms and offering basic pet essentials like hygiene mats and food dishes. Some dogs being loose and non-guest dogs were noted, which might be something for management to address to improve everyone’s experience.
Overall, Hotel Green Hill’s dedication to creating an environment where pets can feel comfortable, along with its excellent service and relaxing ambiance, makes it a noteworthy option for travelers with pets.
Location Show Map
Location
The hotel is nestled in a scenic, green area, creating a tranquil ambiance that appeals to guests seeking privacy and a peaceful stay. Additionally, its close proximity to shopping centers and the city, while still maintaining a private, nature-rich environment, adds to its allure.
The hotel's locale is also well-suited for varied events with visitors frequently noting its convenience for attending concerts and parties nearby. Despite this, some guests mention that nighttime noise from nearby venues can be a drawback.
Overall, the combination of a beautiful natural setting, ease of access and close proximity to key locations makes Hotel Green Hill an ideal choice for both leisure and event-focused stays. The helpful staff and good hotel facilities further enhance the positive guest experience.
Breakfast
Some reviews mention that the breakfast stands out as a key positive aspect of their stay with phrases like "delicious breakfast," "well-served," and "super complete." The breakfast service runs from a generous timeframe between 6 am to 10 am, adding to the convenience for guests.
Though predominantly positive, a few reviews suggest areas for improvement, including occasional criticisms about the quality of baked goods and the freshness of fruits. There were also mentions of minor issues such as shortages of utensils and the occasional subpar item, like scrambled eggs that seemed powdered.
Overall, the breakfast at Hotel Green Hill earns high marks for its variety and quality, contributing to a highly favorable dining experience for its guests.
Dinner
However, the hotel falls short in several critical areas. Many guests find the dinner options limited, expensive and sometimes of disappointing quality. Complaints include meals taking too long to be served, tasteless and dry food and dishes that seem reheated. The restaurant's lack of family-friendly options and scarce vegetarian choices also detract from the dining experience.
Despite some guests enjoying their dining experiences, it is clear that the food quality and service need improvement to meet broader expectations. High meal costs and limited variety add to the dissatisfaction, suggesting a need for better value and a more diverse menu.
Rooms
However, the hotel’s rooms are not without their issues. Many of the rooms are described as old and in need of significant renovations. Problems such as mold spots, unpleasant odors, outdated facilities and maintenance issues like broken handrails and malfunctioning air conditioning are commonly reported. Cleanliness is inconsistent with some rooms being far from satisfactory, plagued by ants, dusty corners and even dirty sheets.
The bathrooms seem to have recurring issues such as clogged drains, emitting unpleasant odors and inconsistent hot water in showers. Furthermore, lighting concerns are frequently highlighted with some rooms being either too bright or too dark, contributing to a less-than-ideal atmosphere.
Despite the charm of the outdoor areas and common facilities, which are large and well-maintained, the uphill layout of the hotel can be a challenge for some guests, especially with the absence of elevators. While the pet-friendly policy is appreciated, the overall state of the accommodations detracts from what could be a more enjoyable stay.
In summary, Hotel Green Hill provides a spacious, green escape with friendly service, yet it needs considerable improvements in room maintenance and cleanliness to truly meet guest expectations.
Beds
Cleanliness
Several reviews laud the hotel's clean rooms and well-organized spaces with some guests specifically highlighting the impeccable cleanliness of certain chalets and the overall cleanliness of the hotel. Visitors appreciate the beautiful and comfortable chalets and many describe the hotel and gardens as clean.
However, numerous guests have reported issues with room and bathroom cleanliness. There are frequent mentions of inadequate cleaning, including moldy smells, dirty curtains, stained linens and bathrooms with visible hair and mold. Specific complaints about poorly cleaned pools, dusty balconies and rooms infested with insects highlight the need for more rigorous maintenance. In addition, several guests have pointed out that the old and outdated decor within the rooms and overall hotel contributes to the feeling of poor upkeep.
The external areas also show signs of neglect with some reviews pointing to broken floors, dirty pond areas and poorly established cleaning schedules. Despite these shortcomings, the cleanliness of the staff and their efforts in maintaining parts of the hotel are appreciated. Improved and consistent cleaning could significantly enhance guest satisfaction at this otherwise charming property.
Staff
Despite these positives, there are some shortcomings noted. Instances of staff being overwhelmed and working unwillingly were mentioned. There were also reports of inadequate service and attempts to charge extra fees. Additionally, some guests experienced issues with room amenities and cleanliness, like air conditioning problems and insufficient towel provisions at the pool.
The hotel's leisure options and facilities are generally appreciated with many guests enjoying the pleasant atmosphere and entertainment areas. However, maintenance issues such as mold in the bathroom and inconsistent breakfast offerings were noted.
In summary, while Hotel Green Hill has a dedicated and often praised staff, there are areas in need of improvement, especially in terms of staffing levels, room conditions and overall service.
Wi-Fi
Pool
However, maintenance seems to be an ongoing challenge. Complaints often mention poor cleanliness with issues such as mud, insects and dirty water. Some guests have faced unpleasant conditions, including broken tiles and inadequate cleaning, reported even in the mornings. The pool facilities and service require improvement, particularly the frequency of cleaning and upkeep. Several guests have noted the pool bar closing early and the overall pool area needing more attention from the staff.
While its setting within a pleasant outdoor area is appreciated with additional amenities enhancing the experience, the pool's water remains cold and the lack of a heating option is mentioned. Despite these drawbacks, the overall atmosphere around the pool is deemed nice, making it a focal point of the hotel’s leisure offerings.
In summary, while the clean and organized pool at Hotel Green Hill has its allure, consistent maintenance and better management are necessary to elevate the experience further.
Parking
The outdoor and leisure areas of the hotel are particularly praised for being spacious and pleasant, adding to the overall comfort of the stay. While the hotel offers a range of good amenities including rooms, bathrooms and breakfast services, there is a mention of the need for some renovations, specifically concerning the parking area's entrance, which could use some improvement.
Overall, Hotel Green Hill provides a comfortable stay with several guests remarking positively on the parking facilities and overall experience.
Family
Families have consistently found the hotel's environment to be both comfortable and cozy with ample space and facilities to ensure everyone has a pleasant stay. The staff are notably attentive to children with a specialized recreation team that brings joy and liveliness to young guests. The entertainers, such as Uncle Luiz, have received particular praise for their efforts in creating a memorable experience for the kids.
The hotel’s family-friendly atmosphere is complemented by its numerous outdoor spaces equipped with hammocks and varied recreational toys, ensuring children have plenty to do. Guests have highlighted the excellent entertainment options and the considerable piece of the region's fauna and flora, contributing to the overall enjoyment of their stay.
While certain aspects such as Wi-Fi reliability and breakfast variety could see improvements, the general consensus remains that Hotel Green Hill is a fantastic choice for families seeking a fun and relaxing getaway. From the high-quality services to the engaging activities for children, it proves to be a top family outing destination.
4 Star
However, there are areas that need improvement for the hotel to fully meet its four-star rating. The breakfast, while varied, often falls short in quality with some reviews mentioning stale items and poor overall presentation, which is unexpected for its supposed standard. The facility, though generally considered adequate, includes some complaints about the jacuzzi not being heated properly and issues with bed arrangements. Comparing with other four and five-star hotels nearby, Hotel Green Hill is perceived as good but still has room for enhancement to match higher expectations. Specific concerns like the expensive food and lack of prompt response to complaints show areas that could be improved for a better guest experience. Despite these drawbacks, the ambiance and overall value of the hotel make it a notable option for visitors.
Business
The hotel's comprehensive business documentation and rapid document delivery services are noteworthy, providing efficient solutions for professionals on tight schedules. Guests appreciate the easy access to the hotel, making it a convenient choice for business meetings and consulting firms.
Additionally, the hotel's location is ideal for business purposes, situated in an area that is conducive to professional engagements. One guest mentioned a personalized experience where, despite it not being a common practice, the staff made an effort to decorate a room for a special occasion, highlighting the hotel's commitment to exceptional customer service.
Overall, Hotel Green Hill stands out as a prime choice for business travelers who value supportive services and reliable infrastructure.
Outdoor Pool
Honeymoon
Romantic
Dog Friendly
The pool receives positive remarks for being a nice spot to relax. However, it's important for dog owners to note that pets are not allowed in the pool area. Despite some isolated concerns about lack of guidance from staff and issues around where pets can be taken within the hotel, many guests appreciate the overall pet-friendly atmosphere.
Guests did mention some areas for improvement, such as providing a more welcoming space for pet owners to dine without having pets confined to rooms and offering basic pet essentials like hygiene mats and food dishes. Some dogs being loose and non-guest dogs were noted, which might be something for management to address to improve everyone’s experience.
Overall, Hotel Green Hill’s dedication to creating an environment where pets can feel comfortable, along with its excellent service and relaxing ambiance, makes it a noteworthy option for travelers with pets.
Yes, Hotel Green Hill has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Green Hill.
Yes, Hotel Green Hill welcomes dogs.
Yes, parking facilities are available at Hotel Green Hill.
No, Hotel Green Hill doesn't have a gym.
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