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1 room2 guests1 room, 2 guests
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Summary of reviewsReal Hotel is highly praised for its exceptional and strategic location, positioned centrally in the city which grants guests easy access to various landmarks, tourist attractions, markets and shops. This makes it an ideal choice for both tourists and business travelers with the added convenience of excellent service, hearty breakfasts, comfortable rooms and commendable parking facilities.
The breakfast experience at Real Hotel, though mixed, is generally positive. Many guests commend the varied and tasty offerings, fresh and delicious food and the clean dining areas with polite morning staff. However, there are suggestions for improvement in terms of quality, variety and restocking, especially after 9 AM. Despite these points, the breakfast is frequently described as satisfactory and providing good value.
Regarding room accommodations, many guests highlight the comfort, cleanliness and modern décor. The rooms are described as spacious, well-ventilated and equipped with convenient amenities like air conditioning and mini fridges. However, some reviews suggest improvements in room size, privacy, air conditioning and overall maintenance.
Cleanliness is also a strong point for Real Hotel with frequent praise for the well-maintained and organized rooms. Guests appreciate the daily cleaning services, polite housekeeping staff and overall neat state of the hotel. Occasionally, minor issues with cleanliness, especially in common areas and bathrooms, are mentioned, but the general consensus is positive.
The staff at Real Hotel receive high marks for their kindness, politeness and efficiency. Notable employees contribute to a welcoming atmosphere with their professional and attentive service. However, a few reviews suggest areas for improvement in cleaning standards and general efficiency.
Wi-Fi connectivity at Real Hotel presents a mixed experience with some guests praising the service while others report weak signals and frequent failures. Improvements in this area could significantly enhance guest satisfaction.
Parking facilities are generally viewed positively with secure, private and covered parking available. The proximity of the parking is convenient, although some guests mentioned minor difficulties accessing it from the main hotel premises.
The beds at Real Hotel receive mixed reviews with many guests praising their comfort and quality, along with soft pillows and firm mattresses. However, some guests encountered issues like creaking noises, narrow sizes and cleanliness concerns.
In summary, Real Hotel provides a centrally located, comfortable and generally well-maintained accommodation experience with excellent staff service, making it a solid choice for travelers. Improvements in certain areas such as breakfast variety, room maintenance, Wi-Fi connectivity and bed quality could further enhance the overall guest experience. Show more
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Dog Friendly Hotel
This hotel is dog-friendly and offers comfortable accommodations. Its location and amenities make it a reasonable choice for guests traveling with pets.
Hotel with Parking
Real Hotel offers free and secure parking on site, featuring cameras and an enclosed space. This provides guests with a safe and cost-free parking solution.
Room Types
Single RoomThis air-conditioned single room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Twin RoomThis air-conditioned twin room is comprised of a TV with cable channels and a private bathroom. The unit has 2 beds.
Triple RoomThis air-conditioned triple room includes a TV with cable channels and a private bathroom. The unit offers 3 beds.
Double RoomThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Triple RoomThe unit has 2 beds.
Guest Reviews
8.1
Very Good
Location
Real Hotel boasts an exceptional location that receives frequent praise from its guests. Centrally situated, it offers convenient access to various city landmarks, making it an ideal choice for both tourists and business travelers. Many appreciate its proximity to downtown with everything from tourist attractions to markets and shops just a short walk away. The location is also highlighted for its ease of transportation and accessibility, simplifying commutes throughout the city.
The hotel's position in the heart of the city ensures that guests find it easy to reach diverse urban destinations. The central area of Juiz de Fora, for example, is noted to be particularly beneficial for those passing through. Additionally, this prime location is complemented by excellent service and amenities, including a hearty breakfast, comfortable rooms and commendable parking facilities.
While the bustling downtown area offers significant advantages, some guests note the noise levels from traffic and trains as a drawback. However, for many, the convenience and amenities far outweigh this minor inconvenience. Overall, the Real Hotel stands out for its strategic location, making it a top choice for those looking to explore the city with ease.
Breakfast
Real Hotel offers a mixed experience when it comes to breakfast, though the generally positive sentiment prevails. The breakfast at Real Hotel is often praised for being excellent, well-served, tasty and varied. Guests highlight that the breakfast includes a variety of options such as skimmed milk, yogurt orange juice, whole wheat bread and both light butter or margarine. Particularly positive mentions include fresh and delicious offerings, clean dining areas and commendable morning staff.
However, there are frequent mentions suggesting that the breakfast quality and variety could be improved. Some guests encountered issues like overripe or poorly preserved fruits, limited options, cold items and damaged utensils. A few guests noted the presence of mosquitoes and flies, while others mentioned the breakfast buffet was sometimes inadequately restocked, especially after 9 AM. Despite these drawbacks, many guests found the breakfast satisfactory, compatible with the value of the accommodation and convenient with inclusions such as morning coffee and polite service.
Overall, while Real Hotel's breakfast has room for improvement, many guests find it to be good with several instances of praise for a varied and high-quality spread.
Rooms
Real Hotel offers a mixed bag when it comes to room accommodations with several highlights making it a noteworthy option for travelers. The majority of the guest reviews highlight the comfort and cleanliness of the rooms. Many guests praised the hotel for its comfortable beds, warm showers and the updated, modern decor in some rooms. Cleanliness is consistently noted with rooms reported to be clean and well-organized and the bedding frequently described as clean and soft.
The spaciousness of the rooms is another positive aspect that guests appreciated with many finding the rooms large enough and well-ventilated. The hotel also features convenient amenities like air conditioning, mini fridges stocked with drinks and good shower facilities. The location of Real Hotel is frequently commended, adding to the overall convenience and appeal of the stay.
However, there are also areas that require improvement. Some guests found the rooms to be small or not accommodating enough for three people. Issues such as lack of privacy due to frosted glass doors, old and noisy air conditioners and uncomfortable mattresses were also mentioned. Additionally, certain rooms had problems with stained bedding, insufficient toiletries and the absence of bathroom doors.
Despite a few drawbacks like no room service and occasional maintenance issues, many guests still found their stay at Real Hotel to be pleasant, emphasizing its comfort and cleanliness. With its great location and attentive staff, it remains a solid choice for those visiting the area.
Beds
Visitors to Real Hotel have mixed experiences regarding the beds, but many highlight the comfort and quality. Numerous guests appreciated the comfortable beds, often noting them as a positive aspect of their stay. Soft pillows and good, firm mattresses also received commendations. However, some guests encountered issues such as creaking noises from the beds, narrow sizes and occasionally hard or extremely uncomfortable mattresses.
Cleanliness was a concern for a few with mentions of dirty, stained or worn-out bedding. Some guests mentioned the absence of top sheets and that certain beds seemed used and unclean upon arrival. Despite these issues, clean bed sheets were noted on several occasions.
Overall, while comfort was a standout feature for many, inconsistencies in bed quality and cleanliness have affected the experience for some visitors.
Cleanliness
Real Hotel has garnered a varied range of feedback when it comes to cleanliness, but the overarching sentiment leans towards the positive. Many guests have praised the hotel for its clean rooms, often mentioning that the rooms are very clean, well-maintained and organized. The bathrooms generally meet hygiene standards, although there are occasional complaints regarding leftover trash and inadequately cleaned bathrooms. Common areas and hallways sometimes fall short in terms of cleanliness.
Guests also appreciate the new flooring, clean decor and the overall well-maintained state of the hotel. Daily room cleaning services, including the changing of towels and clean bedding, contribute to maintaining the hotel's cleanliness. Many reviewers have noted that the housekeeping staff is polite and attentive, ensuring that rooms are always properly taken care of.
Though there are some detractors who mentioned weaknesses in cleaning, particularly under the bed and in dealing with bathroom waste, the broad consensus indicates a satisfactory level of cleanliness that generally meets guests' expectations. Alongside cleanliness, Real Hotel also offers comfortable, well-maintained accommodations with modern amenities, making it a solid choice for travelers looking for a clean and comfortable stay.
Staff
The staff at Real Hotel has garnered considerable praise from guests for their kindness, politeness and efficiency. The maids are noted for their courteous demeanor and effective work. Receptionists frequently receive compliments for being attentive and helpful, ensuring a smooth check-in process with minimal bureaucracy. The overall customer service is often described as very good with particular mentions of attentive and friendly service from both reception and breakfast staff.
Standout employees such as Rogério and manager Matheus are highlighted for their professionalism, contributing to the excellent service. Guests frequently emphasize the politeness and helpful nature of the staff, creating a welcoming atmosphere throughout the hotel.
However, there are occasional concerns regarding service being relaxed about cleaning standards and general inefficiency, as well as some cases of unhelpful staff and a grumpy manager. Despite these few negative remarks, the majority of feedback underscores the staff's dedication to providing attentive and courteous service, making a significant positive impact on guests' experiences.
Wi-Fi
Real Hotel offers mixed experiences with its internet connectivity. While some guests praised the establishment for its good Wi-Fi signal, a significant number of reviews indicate that the overall internet performance is problematic. Many guests reported issues such as weak signals and frequent Wi-Fi failures. Despite these connectivity challenges, the hotel provides pleasant amenities, including a delightful breakfast. Improvements in the Wi-Fi service would greatly enhance the guests' overall satisfaction.
Parking
The parking facility at Real Hotel receives mixed feedback from guests with several positive aspects highlighted. The hotel offers secure, private and covered parking, which adds a level of convenience and peace of mind for those traveling with vehicles. Some guests appreciated that parking is included in their stay, albeit with additional charges in some instances. The proximity of the parking lot, situated just across or at the back street from the hotel, is generally considered convenient. However, some guests mention minor difficulties accessing the lot, underscoring that it is located separately from the main hotel premises. Despite its location, the availability of good and safe parking, including free options in front, is seen as a significant advantage.
No, Real Hotel doesn't have any pool.
No, a spa isn't available at Real Hotel.
Yes, Real Hotel welcomes dogs.
Yes, parking facilities are available at Real Hotel.