Sunprime Kamala Beach boasts of an outstanding staff that never fails to greet guests with a smile. From the reception to the restaurant, the personnel are very friendly and helpful, ensuring that guests are comfortable throughout their stay. They go above and beyond with many being described as extremely friendly, hospitable and amiable. The housekeepers are fantastic and the staff remembers guests and their needs. Though there were language barriers for some key posts, such as the reception and porter service, the staff moved guests happily. Some guests also experienced helpfulness, but not entirely great service. However, the staff responsiveness and commitment were exceptional, always going the extra mile to make the stay enjoyable. The hotel's director is also always around, making sure everyone is comfortable, including staff. Their level of service and customer orientation is noteworthy and it's something rare to find even in Europe, according to some guests.