Ceyloni City Hotel

Kandy 7.29702800, 80.63672500 , No. 21 Cross Street (Show on Map)
8.5
Very Good


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Summary of reviewsCeyloni City Hotel in Kandy, Sri Lanka, has garnered highly favorable reviews from guests, emphasizing its prime location, excellent accommodations and superb hospitality. Nestled in the city's heart, the hotel offers easy access to major attractions such as the Sacred Tooth Temple, Kandy Lake and vibrant local shops and restaurants. This central setting allows guests to conveniently explore Kandy on foot, while the proximity to the train station enhances accessibility for travelers.

The hotel's accommodations stand out for their cleanliness, modernity and comfort. Guests frequently praise the spacious rooms, comfortable beds and well-maintained bathrooms with excellent showers. The amenities provided, including fridges, kettles and efficient air conditioning units, contribute to a practical and pleasant stay. Cleanliness is a recurring highlight with reports of spotless rooms and well-kept linens, although some minor issues such as occasional stains on sheets or mold in bathrooms have been noted.

The breakfast experience at Ceyloni City Hotel is generally positive with guests enjoying a delicious and varied selection of local Sri Lankan and Western options. The hearty portions and quality of the meals are often cited, though there are suggestions for improving variety and the ambience of the breakfast area. The staff's attentiveness and friendliness during breakfast service are particularly appreciated.

Guest reviews consistently laud the hotel staff for their exceptional hospitality. Described as friendly, helpful and polite, the staff goes above and beyond to assist with any needs, contributing significantly to the positive guest experience. Their responsiveness, proficiency in English and welcoming demeanor leave a lasting impression.

Families find the Ceyloni City Hotel accommodating with spacious triple and family rooms providing comfort for up to four members. The staff's attentiveness to families, especially those with young children and the provision of kitchen access for meal preparation are highlighted as key conveniences. While there were mentions of occasional mosquito issues and some cramped rooms, these did not overshadow the overall positive family-friendly atmosphere.

The hotel's Wi-Fi generally receives good reviews with many guests finding the connection reliable and strong enough for both leisure and business purposes. However, some guests experienced weak or unstable connections in certain areas, indicating room for improvement.

In summary, Ceyloni City Hotel stands out for its exceptional location, cleanliness, comfortable accommodations and outstanding staff hospitality, making it an ideal choice for travelers seeking a welcoming and convenient stay in Kandy.
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Room Types
Deluxe Double or Twin Room with Balcony The double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room features a TV, a wardrobe, a safe deposit box, a tiled floor as well as city views. The unit has 1 bed.

Deluxe Twin Room The twin room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The twin room features a wardrobe, a safe deposit box, a tiled floor, a TV, as well as city views. The unit has 2 beds.

Deluxe Triple Room The triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer.

Deluxe Double Room with Free pickup or Drop to Kandy Railway Station The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The double room is furnished with a desk and a seating area and offers a wardrobe, a safe deposit box and city views. The unit offers 1 bed.

Deluxe Family Room The family room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The family room provides a TV, a wardrobe, a safe deposit box, a tiled floor as well as city views. The unit offers 3 beds.

Guest Reviews
8.5
Very Good
Location
Ceyloni City Hotel boasts an enviable location in the very heart of Kandy, making it perfect for exploring the city's rich cultural heritage and vibrant local scene. Guests find the hotel's proximity to major attractions, such as the Sacred Tooth Temple, Kandy Lake and numerous shops and restaurants, exceptionally convenient. The central setting allows for easy access to the city's sights on foot, ensuring that everything is within a comfortable walking distance.

Visitors appreciate the clean, comfortable accommodation and remark on the quietness despite the central location. The hotel’s geographical positioning is praised for enabling a seamless experience, whether attending events like the Perahera Festival or simply enjoying a leisurely stroll around the city center. Additionally, the property benefits from being close to the train station, making it an ideal base for those traveling by rail.

The staff at Ceyloni City Hotel earn commendations for their hospitality, enhancing the overall stay. Rooms are noted for their cleanliness and comfort, contributing to a pleasant guest experience. The hotel's amenities, such as a lift and beautiful balconies, further add to the convenience and enjoyment of staying in this prime location.

Breakfast
Ceyloni City Hotel offers a generally positive breakfast experience that has been well received by guests. The breakfast is often praised for being delicious, plentiful and varied with a mix of local Sri Lankan and Western options. Many guests highlight the abundance and quality of the meals, often mentioning that the breakfast is hearty, healthy and includes a range of choices from fruits to egg dishes prepared to order. The attentiveness and friendliness of the staff in preparing and serving breakfast are also frequently commended.

While the majority of feedback points to a satisfying and extensive breakfast, there are some comments suggesting room for improvement. A few guests found the breakfast to be somewhat basic and repetitive and others noted that certain items, such as scrambled eggs, had an unusual taste due to the cooking oil used. Additionally, some found the breakfast area to be chaotic or used as a storage space, detracting from the dining experience.

Overall, Ceyloni City Hotel's breakfast is well-appreciated for its variety, taste and portion size, though enhancing the variety and ambience could further elevate the morning dining experience for guests.

Rooms
Ceyloni City Hotel boasts modern and clean accommodations that consistently meet guest expectations. Many have praised the spaciousness and comfort of the rooms, noting features such as large, comfortable beds and well-equipped amenities like fridges, kettles and quiet air conditioning units. Guests found the bathrooms to be well-maintained with excellent showers, adding to the overall relaxing experience. Cleanliness is a recurring highlight with numerous mentions of spotless and tidy rooms that made the stay pleasant. Although there were occasional remarks about room size, particularly for those traveling in groups, the general consensus is that the rooms are well-furnished, practical and as depicted in photos. Despite a few instances of maintenance issues, the comfortable and spacious atmosphere largely contributed to a favorable impression of the hotel.

Beds
Ceyloni City Hotel seems to deliver highly on the promise of a restful night's sleep with their impressive beds. Guests frequently highlight the comfort of the beds, describing them as very comfortable, soft and even extra-large. The reviews make it clear that the spacious and comfy beds significantly contribute to a positive staying experience. Additionally, many reviews mention the large beds, accommodating setups and quiet atmosphere, which all contribute to a relaxing environment. Moreover, the presence of great pillows and good mattresses is noted, further enhancing comfort. The hotel's rooms are not only well-appointed but also feature amenities like a kettle, a fridge and toiletries, all while maintaining spotless cleanliness. Despite a few minor complaints such as weak air conditioning or an occasional uncomfortable bed, the overall consensus points toward a very satisfactory sleeping arrangement at Ceyloni City Hotel.

Cleanliness
Ceyloni City Hotel receives high praise from its guests for its remarkable cleanliness. Reviews consistently highlight the immaculate condition of the rooms, often described as very clean, comfortable and spacious. Guests appreciate the modern and well-maintained bathrooms with several noting the excellence of the showers. The hotel's cleanliness extends to all areas, including fresh and well-kept linens, although there are occasional mentions of minor issues such as permanent stains on sheets and some mold in bathrooms. The hotel maintains an inviting atmosphere with consistently clean facilities and attentive staff who ensure daily housekeeping is thorough. Its central location in Kandy is another bonus, offering easy access to city attractions. Overall, Ceyloni City Hotel stands out for its exceptional cleanliness and comfortable accommodations.

Staff
At Ceyloni City Hotel, the staff receives high praise for their exceptional hospitality. Consistently described as friendly, helpful and polite, the staff contributes significantly to the positive guest experience. They are noted for being incredibly accommodating, often going out of their way to assist guests with various needs, including schedule changes and specific requests. Reviews highlight their kindness and responsiveness with guests appreciating the personal care and attention they receive throughout their stay. The staff’s enthusiasm and welcoming demeanor leave a lasting impression, making guests feel truly valued and well cared for. Additionally, their proficiency in English and their approachable nature further enhance the overall satisfied guest sentiment.

Wi-Fi
The Wi-Fi at Ceyloni City Hotel generally receives positive feedback with many guests praising the good and excellent Wi-Fi signal available in the rooms. Reports indicate a reliable and strong internet connection, making it suitable for both leisure and business needs. However, there are mixed experiences with some guests mentioning issues such as a weak or unstable connection, particularly in the rooms. A few reviews highlight that the Wi-Fi did not work at all in certain areas. Overall, while most guests enjoyed a satisfactory online experience, there is room for improvement in ensuring consistent and robust Wi-Fi coverage throughout the hotel.

Family
Ceyloni City Hotel has garnered positive feedback for its family-friendly atmosphere and accommodating staff. Families will find the triple and family rooms spacious, making them ideal for accommodating up to four members comfortably. Guests particularly appreciated the hotel's attentive team, who were especially helpful with children, ensuring a pleasant stay. The hotel also stands out for providing parents access to the kitchen, enabling them to prepare meals for their young ones, which many found exceptionally convenient.

While some mentioned a bit of a cramped feeling in certain family rooms and occasional mosquito issues, the overall sentiment suggests that these minor inconveniences did not significantly detract from their experience. The hotel staff's super-friendly and helpful attitude contributed greatly to making stays enjoyable, even for those with very young children.


No, Ceyloni City Hotel doesn't have any pool.

No, a spa isn't available at Ceyloni City Hotel.

No, Ceyloni City Hotel doesn't allow dogs.

No, parking facilities aren't available at Ceyloni City Hotel.

No, Ceyloni City Hotel doesn't have a gym.

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