Cinnamon Citadel Kandy
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Summary of reviewsCinnamon Citadel Kandy is celebrated for its remarkable blend of location, dining, and hospitality, making it a standout choice for visitors to Kandy. Nestled along the banks of the Mahaweli River, the hotel offers a serene escape with breathtaking river views, all while being conveniently close to the city center. This idyllic setting provides guests with a peaceful retreat amid lush, green surroundings.
The hotel's breakfast offerings receive high praise for their diverse and delicious buffet, featuring both local Sri Lankan specialties and international options. Guests enjoy dining on the open terrace overlooking the river, further enhancing the experience. Dinner follows suit, with a wide selection of well-prepared dishes and a delightful ambiance complemented by live music and attentive staff.
Rooms at Cinnamon Citadel Kandy are noted for their spaciousness, comfort, and cleanliness. Many feature lovely balconies that provide stunning views of the surrounding landscape. The cozy and inviting atmosphere is complemented by modern amenities, ensuring a restful stay. While some rooms may show signs of aging, the exceptional cleanliness maintained by the housekeeping staff more than compensates.
The hotel staff are particularly highlighted for their exceptional service, consistently showing warmth and attentiveness that elevate the guest experience. From reception to housekeeping, the staff's dedication is apparent, contributing to a welcoming atmosphere ideal for couples and families alike. Families, in particular, appreciate the child-friendly amenities and services, making it a delightful option for those with young children.
Cinnamon Citadel Kandy maintains its four-star rating by offering quality service, comfortable accommodations, and a serene environment, making it a highly recommended destination for visitors seeking both relaxation and convenience in Kandy.
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The hotel's breakfast offerings receive high praise for their diverse and delicious buffet, featuring both local Sri Lankan specialties and international options. Guests enjoy dining on the open terrace overlooking the river, further enhancing the experience. Dinner follows suit, with a wide selection of well-prepared dishes and a delightful ambiance complemented by live music and attentive staff.
Rooms at Cinnamon Citadel Kandy are noted for their spaciousness, comfort, and cleanliness. Many feature lovely balconies that provide stunning views of the surrounding landscape. The cozy and inviting atmosphere is complemented by modern amenities, ensuring a restful stay. While some rooms may show signs of aging, the exceptional cleanliness maintained by the housekeeping staff more than compensates.
The hotel staff are particularly highlighted for their exceptional service, consistently showing warmth and attentiveness that elevate the guest experience. From reception to housekeeping, the staff's dedication is apparent, contributing to a welcoming atmosphere ideal for couples and families alike. Families, in particular, appreciate the child-friendly amenities and services, making it a delightful option for those with young children.
Cinnamon Citadel Kandy maintains its four-star rating by offering quality service, comfortable accommodations, and a serene environment, making it a highly recommended destination for visitors seeking both relaxation and convenience in Kandy.
Hotel Taking Steps Towards Sustainability
This is an upscale eco-certified hotel. It has initiatives to minimize single-use plastic, including using water pouring jars, cloth laundry bags, and paper straws. The hotel has a waste management system to segregate and recycle waste, with wet waste used to generate energy and garden waste for fertilizer. It also educates guests about local biodiversity.
Family Friendly Hotel
Clean and well-furnished, Cinnamon Citadel offers a comfortable and elegant stay for families. Its serene ambiance and quality service make it a relaxing option for a family vacation.
Business Hotel
Cinnamon Citadel Kandy might offer business-related amenities, such as meeting rooms, business services, and reliable internet access. This makes it a possible option for business travelers seeking a blend of comfort and convenience.
Hotel with Parking
Cinnamon Citadel Kandy is a popular choice for guests seeking hotels with parking and explicitly includes parking as an amenity.
Accessible Hotel
This 4-star hotel is consistently mentioned as an accessible accommodation option in Kandy, catering to a broad range of guest needs.
Hotel with Gym
Cinnamon Citadel Kandy includes a fitness center and sauna. It also features an outdoor pool, offering multiple options for exercise and relaxation in a scenic setting.
4-Star Hotel
This hotel features an outdoor pool, a sauna, and a fitness center for relaxation and recreation. Dining options include two restaurants and room service. It is also eco-certified, providing assurance of sustainable practices.
Guest Reviews
Cinnamon Citadel Kandy offers a prime location just outside the bustling center of Kandy, nestled along the banks of the Mahaweli River. This picturesque setting provides stunning views, making it a tranquil retreat from the city's hustle and bustle. The hotel is wonderfully situated within beautifully green and peaceful surroundings, which give guests a sense of being in a serene jungle environment while still being conveniently close to the city center, approximately a 10 to 20-minute tuk-tuk ride away. This perfect balance between accessibility and serenity makes it an ideal spot for those looking to explore Kandy's attractions while enjoying a peaceful escape. The river views are remarkable, providing a serene backdrop for the property's picturesque gardens and pool areas. Visitors consistently praise the location as excellent, contributing to an overall relaxing and visually stunning experience at Cinnamon Citadel Kandy.
The breakfast experience at Cinnamon Citadel Kandy consistently impresses guests with its extensive and varied buffet selection. Diners can enjoy a wide array of options, from authentic Sri Lankan dishes to Western and other Asian cuisines. The breakfast spread is noted for its delicious and fresh ingredients, offering plenty of vegetarian choices and notable items like hoppers. Guests appreciate the spectacular setting, with meals often enjoyed on an open terrace overlooking the river, enhancing the dining experience. The breakfast buffet isn't just expansive; it is frequently described as superb, fantastic, and one of the best experiences during travelers' trips. Alongside the satisfying breakfast, the hotel is also praised for its friendly staff and beautiful surroundings, making for a delightful stay in Kandy.
Dining at Cinnamon Citadel Kandy offers a diverse and generally satisfying experience for guests. The hotel has consistently been praised for its excellent breakfast and dinner options, with several reviews highlighting the wide selection and good quality of meals available. Guests appreciate the well-presented buffets, which offer a broad array of dishes, including local specialties and European-inspired cuisine. Many have found the food to be delicious and the overall dining experience superb, making the stay at the hotel worthwhile.
The a la carte restaurant is commended for providing peaceful moments and excellent meals. Furthermore, the bar menu presents superb options diversifying the culinary offerings. Guests also enjoy the ambiance enhanced by nice live music and friendly staff.
While there have been occasional remarks about inconsistencies in the dinner buffet's variety and quality compared to other Cinnamon chain hotels, this does not overshadow the overall positive sentiment shared by most visitors. Whether dining at lunch or dinner, the hotel ensures guests have a pleasant culinary experience amid a lovely setting.
The rooms at Cinnamon Citadel Kandy offer a spacious and comfortable retreat for guests, with many highlighting the cleanliness and modern conveniences provided. A majority of reviews praise the generous room sizes, often described as large and well-appointed, contributing to a homely atmosphere. Many rooms feature lovely balconies or terraces, often affording stunning views of the surrounding river or pool area, enhancing the overall ambiance. Despite some needing a refresh, rooms maintain a clean and cozy environment with charming decor that adds character. The beds are frequently noted for their comfort, and many rooms are equipped with modern amenities such as large bathrooms and power showers. The staff’s helpfulness further elevates the experience, ensuring that guests have their needs met during their stay. Although some rooms are located at a considerable distance from the main areas of the hotel, the tranquility they offer in exchange is appreciated by those looking for a peaceful getaway.
Cinnamon Citadel Kandy receives high praise for its comfortable beds, with many guests commenting on the king-size options and proper duvets that ensure an enjoyable night's sleep. Many visitors particularly highlight the comfort, describing the beds as very comfy and even amazing. The rooms are noted for their large size and old-school charm, complete with all the necessary amenities. Despite a few instances of discomfort reported, where guests requested extra padding or experienced shaking, the consensus remains that the beds contribute positively to an overall restful experience at this hotel.
Nestled in a beautiful location overlooking the river, Cinnamon Citadel Kandy stands out for its exceptional cleanliness and stunning surroundings. Guests consistently praise the immaculate condition of the rooms, describing them as clean, tidy, and comfortable, with good amenities. The hotel itself is noted for being well-appointed and clean, including the pool and toilet facilities.
The staff contributes significantly to the pleasant experience, with many reviews highlighting their helpfulness and kindness. Although the rooms are described as somewhat dated and in need of renovation, they remain cosy and consistently spotless, which seems to outweigh any concerns about their age.
The resort's enchanting views from both the restaurant and balconies enhance the overall tranquility of the stay. The hotel's location by the riverside provides a lovely and quiet escape in Kandy, complementing the clean and spacious accommodations.
While a few minor inconveniences are mentioned, such as noise from adjacent rooms, these are overshadowed by the overall positive experience of cleanliness and comfort. Ultimately, Cinnamon Citadel Kandy offers an excellent standard of cleanliness and a serene environment, making for a very pleasant stay in this scenic part of the city.
Cinnamon Citadel Kandy is widely praised for its exceptional staff, who consistently enhance the guest experience with their friendly and attentive service. Visitors frequently highlight the team's courteous and helpful nature, emphasizing how staff members at all levels—from reception to the restaurant, terrace, pool, and housekeeping—are dedicated to meeting guests' needs promptly. Special mentions of individuals such as Jayantha and Asela indicate personalized and remarkable service provided, whether for special occasions like birthdays and anniversaries or everyday hospitality.
The restaurant staff, in particular, receive accolades for being attentive and catering to guests’ needs with care. The willingness of the staff to go above and beyond, displaying great hospitality and a welcoming attitude, is a recurrent theme in guest reviews. While most experiences are overwhelmingly positive, some solo travelers note that the friendliness can occasionally border on being overly attentive.
Overall, the staff at Cinnamon Citadel Kandy play a significant role in creating a peaceful and inviting atmosphere, making it particularly suitable for couples seeking a serene getaway. The combination of efficient service and genuine friendliness ensures a comfortable and memorable stay, leaving guests highly satisfied with their visits.
Cinnamon Citadel Kandy is a luxury hotel that offers a welcoming and secure environment, making it an excellent choice for families seeking a peaceful getaway. The hotel is noted for its family-friendly atmosphere, providing convenient amenities and attentive service tailored to families with children. Staff members go the extra mile, handling everything with grace, from sterilizing baby dishes to preparing perfectly pureed baby food. Young guests particularly enjoy the dedicated pool area, where children can be seen having fun and playing. The hotel's setting and services cater to families and groups, creating a delightful experience for those staying in Kandy.
Cinnamon Citadel Kandy maintains a commendable level of quality, evident in the excellent staff, food, rooms, and overall environment, despite being a bit aged and lacking in some expected amenities such as varied pillow options. The rooms are close to 5-star quality, providing guests with a comfortable setting. While some guests found the hotel reasonably priced, others mentioned that the service at the reception and lobby was not at par with other Cinnamon hotels, and had some issues like power trips. Nevertheless, the professionalism of the service staff and the excellent facilities make it a top-class hotel that successfully upholds its four-star rating.
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Location
Breakfast
Dinner
The a la carte restaurant is commended for providing peaceful moments and excellent meals. Furthermore, the bar menu presents superb options diversifying the culinary offerings. Guests also enjoy the ambiance enhanced by nice live music and friendly staff.
While there have been occasional remarks about inconsistencies in the dinner buffet's variety and quality compared to other Cinnamon chain hotels, this does not overshadow the overall positive sentiment shared by most visitors. Whether dining at lunch or dinner, the hotel ensures guests have a pleasant culinary experience amid a lovely setting.
Rooms
Beds
Cleanliness
The staff contributes significantly to the pleasant experience, with many reviews highlighting their helpfulness and kindness. Although the rooms are described as somewhat dated and in need of renovation, they remain cosy and consistently spotless, which seems to outweigh any concerns about their age.
The resort's enchanting views from both the restaurant and balconies enhance the overall tranquility of the stay. The hotel's location by the riverside provides a lovely and quiet escape in Kandy, complementing the clean and spacious accommodations.
While a few minor inconveniences are mentioned, such as noise from adjacent rooms, these are overshadowed by the overall positive experience of cleanliness and comfort. Ultimately, Cinnamon Citadel Kandy offers an excellent standard of cleanliness and a serene environment, making for a very pleasant stay in this scenic part of the city.
Staff
The restaurant staff, in particular, receive accolades for being attentive and catering to guests’ needs with care. The willingness of the staff to go above and beyond, displaying great hospitality and a welcoming attitude, is a recurrent theme in guest reviews. While most experiences are overwhelmingly positive, some solo travelers note that the friendliness can occasionally border on being overly attentive.
Overall, the staff at Cinnamon Citadel Kandy play a significant role in creating a peaceful and inviting atmosphere, making it particularly suitable for couples seeking a serene getaway. The combination of efficient service and genuine friendliness ensures a comfortable and memorable stay, leaving guests highly satisfied with their visits.
Family
4 Star
No, Cinnamon Citadel Kandy doesn't have any pool.
No, a spa isn't available at Cinnamon Citadel Kandy.
No, Cinnamon Citadel Kandy doesn't allow dogs.
Yes, parking facilities are available at Cinnamon Citadel Kandy.
Yes, Cinnamon Citadel Kandy has a gym.
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