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Summary of reviewsSugar Marina Hotel - ART - Karon Beach is widely praised for its excellent location, conveniently situated just a short walk from Karon Beach. Guests appreciate the proximity to a variety of restaurants, shops, markets and essential amenities like currency exchange offices and supermarkets. Despite being centrally located, the area remains tranquil, providing a peaceful refuge from busier streets. Well-connected transport options further enhance the hotel's convenience, making it an ideal spot for beach lovers and explorers alike.
The breakfast experience at the hotel receives mixed reviews. Many guests commend the variety and freshness of the options available with the breakfast buffet being a particular highlight. However, some guests feel that the breakfast could be improved in terms of variety and quality, particularly noting issues with overcrowding and food temperature. While the hotel does not offer dinner services directly, its proximity to well-regarded eateries like the Kiri Restaurant ensures guests have ample dining choices.
The rooms at Sugar Marina Hotel are described as aesthetically pleasing, spacious and well-equipped. Many guests highlight their cleanliness and daily maintenance with thoughtful amenities such as beach towels, mats and umbrellas enhancing the stay. Modern and stylish designs, comfortable beds and additional perks like balconies and pool access feature prominently in positive reviews. Some critiques point out that certain rooms could use renovation and better maintenance, particularly regarding air conditioning and fixtures.
Cleanliness overall garners positive feedback with many noting the well-maintained rooms and efficient daily housekeeping. However, some areas, especially public spaces like hallways and the pool, require more consistent cleaning to meet guests' expectations fully.
The staff consistently receive high praise for their friendliness, helpfulness and professionalism. Guests frequently comment on the warm welcomes and efficient service, which includes accommodating early check-ins, resolving issues promptly and arranging transportation. Although a few noted limitations in English proficiency and isolated instances of less-than-friendliness, the overwhelming sentiment is one of satisfaction with the staff's dedication and hospitality.
The hotel's WiFi is generally well-received, noted for its strong and reliable connection, suitable for streaming and other online activities. However, some guests encountered occasional instability, suggesting room for improvement.
On-site amenities like the gym and pool receive mixed reviews. The gym, while available, is often described as small and inadequately equipped and could benefit from better maintenance. The pool facilities, featuring two distinct atmospheres, are popular, especially the direct pool access rooms. Nonetheless, issues with cleanliness and maintenance of the pool areas occasionally detract from the experience.
Proximity to Karon Beach remains a standout feature. Guests value the short walk to the sandy shores and the provision of beach essentials like loungers and towels, enhancing their beachside enjoyment. The hotel's central location offers easy access not only to the beach but also to nearby dining and shopping options, making it a prime spot for relaxation and exploration.
For families, the hotel is particularly accommodating, offering spacious family rooms and a friendly atmosphere that resonates well with children and parents alike. The pool area is a hit with kids, although it can get busy in the mornings. Overall, the family-friendly environment and attentive staff contribute significantly to a pleasant stay for families.
In conclusion, while there are areas for improvement, Sugar Marina Hotel - ART - Karon Beach stands out for its prime location, comfortable rooms and exceptional staff service, making it a solid choice for beach vacationers and families. Show more
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Categories
Hotel near The Beach
Located on Patak Road, Karon Beach, this hotel is positioned to offer convenient beach access.
Family Friendly Hotel
The hotel's location near Kata Beach offers convenient access to family-friendly activities. This hotel offers stylish rooms suitable for families.
Hotel near Nightlife Spots
Located on Patak Road, Sugar Marina Hotel - ART - Karon Beach offers proximity to Karon Beach's nightlife. Its location provides easy access to the various bars and restaurants along Patak Road, as well as the live music venues in the area.
Hotel with Swimming Pool
Located close to Karon Beach, this hotel features a swimming pool and uniquely designed rooms. The convenient location and artistic design make it a popular choice for travelers.
Heated Pool Outdoor Pool
Hotel with Gym
This hotel provides a gym. It's an amenity for guests who want to exercise and stay in shape.
4-Star Hotel
Featuring a unique art theme, this hotel provides a distinctive and memorable stay. It is conveniently located near Karon Beach and offers comfortable rooms and amenities. The hotel's artistic design and friendly service enhance the overall guest experience.
Hotel Taking Steps Towards Sustainability
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Deluxe Double or Twin Room with Pool ViewThe artistic decor uses bold tropical colours that perfectly suit this exotic location. The private balcony overlooks the glistening pool and lush gardens and the en-suite bathroom has a relaxing bathtub and separate rain shower. Couples and small families can comfortably stay in these rooms.
Deluxe Double Room with Pool AccessLocated on ground floor, this room features a private patio which provides direct pool access. It has a flat-screen cable TV, and a safety deposit box. An en suite bathroom comes with a bathtub, free toiletries and a hairdryer.
Deluxe Double or Twin RoomPainting is the theme of most Deluxe room, featuring a huge bold quote on the wall from the world’s greatest painters, including the likes of Picasso and Vincent van Gogh. The quirky design details and wall of fitted storage units make this a fun and functional room ideal for couples.
Family Two-Bedroom Adventures are best shared together, so our Family Two- Bedroom was designed with that in mind. Two large connecting bedrooms ensure that parents and children have separate spaces to rest and roam while still staying close. All rooms can be adapted to twin or king-size bed and each bedroom has its own LCD TV, and bathroom.
This family room has a balcony, electric kettle and sofa.
Artsy Deluxe RoomThis air-conditioned twin/double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace.
Family RoomMemorable moments are best shared together with a new large chamber features one king size bed and two bunk beds for the entire family’s comfort.
This family room has a balcony, bathrobe and air conditioning.
Family Pool AccessGet extra special apart from well-designed functions for the family comfort is the direct access into the pool from your private balcony to capture the whole family a fun and enjoyable moment. Your Children are invited to our new opening Kids Club, all kids are welcome to explore and enjoy their moments with safe and appropriate entertainment facilities completely provided Free of Charge.
This family room features a balcony, bathrobe, and pool view.
Deluxe InnerThis double room has air conditioning, an electric kettle, a flat-screen TV with satellite channels and a balcony. The unit has 2 beds.
Guest Reviews
8.1
Very Good
Location
The Sugar Marina Hotel - ART - Karon Beach enjoys an exceptional location that guests consistently praise for its convenience and centrality. The hotel is a mere stone's throw from the beautiful Karon Beach, making it an ideal spot for beach lovers. Guests appreciate the proximity to a variety of restaurants, shops and markets, noting that everything they need is within easy walking distance. Whether it's a short stroll to the local markets, a brief walk to various eateries or a quick trip to the convenience store, the hotel's location proves to be incredibly practical.
In addition to its closeness to the beach, the hotel is situated near essential amenities such as currency exchange offices, supermarkets and massage centers. Many reviewers highlight the tranquility of the area despite its central location, offering a peaceful respite from the hustle and bustle of busier streets. The hotel is also well-connected in terms of transport with bus stops and taxi services easily accessible.
Overall, Sugar Marina Hotel's location makes it a preferred choice for visitors seeking convenience, easy access to beachside activities and a range of nearby dining and shopping options. The excellent positioning ensures that guests are never far from the best that Karon Beach has to offer, all within a short walk.
Breakfast
The breakfast experience at Sugar Marina Hotel - ART - Karon Beach receives varied feedback from guests. Many guests praise the breakfast for its variety with some describing it as amazing, delicious and extensive. There is a notable appreciation for the wide selection of food, different dishes and fresh fruits. The breakfast buffet receives specific mention for offering a great variety of options, making it a highlight for many. Some guests found the breakfast to be plentiful and enjoyed the changing menu.
However, not all reviews are positive. Several guests felt that the breakfast was basic and lacked diversity with some noting that the hot food wasn't always warm or well-cooked. There were also complaints about the breakfast being overcrowded, noisy and held in a neighboring café instead of within the hotel itself, which detracted from the overall experience. Some found the breakfast to be poor for the price with limited options and a monotonous selection.
Nevertheless, the positive remarks about the helpful staff, the quality of some of the food items and the effort to improve breakfast service after COVID quarantine regulations highlight that, despite its shortcomings, the breakfast at Sugar Marina Hotel - ART - Karon Beach provides a decent start to the day for many travelers.
Dinner
Sugar Marina Hotel - ART - Karon Beach offers a convenient dining experience thanks to its proximity to the highly-regarded Kiri Restaurant, which is famous for its burgers and acai bowls. Although the hotel itself does not provide a dinner buffet, guests have easy access to multiple cafes and shops nearby catering to various tastes and budgets. Breakfast at the hotel is well-received, offering a wide variety of options. The hotel environment is enhanced by thoughtful touches, such as a foot shower at the entrance, ensuring a comfortable stay for all guests.
Rooms
Nestled near Karon Beach, Sugar Marina Hotel - ART - SHA Plus boasts a collection of aesthetically pleasing and spacious rooms that many guests have found to be both comfortable and well-equipped. Numerous reviews highlight the cleanliness and daily maintenance as notable positives with rooms regularly refreshed, linens changed often and an array of thoughtful amenities provided, such as beach towels, mats, slippers and even umbrellas.
Several visitors appreciated the room designs, describing them as modern and stylish. Features like large beds, comfy pillows and nice decor are recurrent themes. Many rooms also offer enjoyable additions like balconies with beautiful sea views or direct pool access, which guests found particularly impressive.
While opinions diverge on the room sizes with some finding them a bit compact, many guests noted the spaciousness, especially in family rooms and those on higher floors. The design and functionality of rooms, including useful amenities like minibars, kettles and even beach bags, have left positive impressions.
However, some critiques mention that certain rooms appear outdated and in need of renovation. Issues such as noisy air conditioning, poorly maintained fixtures and occasional unpleasant odors were noted. Despite these concerns, the attentive staff and overall comfort provided tend to create a pleasant stay for most visitors.
In conclusion, while some elements of the Sugar Marina Hotel could benefit from updates, the combination of clean, spacious rooms and a well-thought-out range of amenities makes this hotel a solid choice for those looking to stay near Karon Beach.
Beds
The beds at the Sugar Marina Hotel - ART - Karon Beach receive significant praise for their size and comfort. Many guests appreciate the large, comfortable beds and the cozy, high-quality bedding, describing them as big, super comfortable and equipped with delightful pillows. The beds are often noted for being huge and providing a restful sleep experience with some mentioning the luxurious feel of the mattress and linens.
However, there are occasional comments about the beds being on the firmer side with a few guests finding them too hard. Despite this, the general consensus highlights the beds as a standout feature of the hotel, contributing to an overall pleasant stay. The presence of bunk beds for children also seems to please families, offering a practical solution for family accommodations. While there are isolated remarks about bedding issues, they are typically resolved promptly by the attentive housekeeping staff. Overall, the spacious and comfortable beds at Sugar Marina Hotel significantly enhance the guest experience.
Cleanliness
Sugar Marina Hotel - ART - Karon Beach has garnered mixed feedback regarding its cleanliness. On a positive note, many guests found the rooms to be clean and spacious with daily cleaning routines ensuring fresh towels and bed linens. Several reviews applaud the hotel for its spotless and well-maintained rooms, praising the high quality of cleaning, which contributes to a comfortable stay. The hotel also received commendations for staff friendliness and efficiency, further enhancing the cleanliness experience.
However, some areas require significant improvements. Common complaints include dirty hallways, dusty fixtures and poorly cleaned public spaces such as elevators and corridors. The pool area has also been noted as worn out and sometimes dirty. Specific issues like stains on towels, damp smells in rooms and persistent sand in the entrance area detract from the overall experience. Some parts of the hotel are described as outdated and in need of better upkeep, impacting guests' perceptions of cleanliness.
In summary, while Sugar Marina Hotel - ART has many clean and cozy rooms backed by diligent daily housekeeping, there are notable inconsistencies in cleanliness across different areas of the hotel that need addressing to provide a uniformly excellent experience.
Staff
The reviews of 'Sugar Marina Hotel - ART - Karon Beach' paint a vivid picture of consistently positive experiences with the staff, despite a few isolated negatives. Guests frequently describe the staff as really lovely, friendly, helpful and kind. There are numerous mentions of the staff being professional, attentive and characterized by great attention to detail.
Visitors highlight the warm welcomes and cheerful greetings they received, reflecting the hospitality and responsiveness of the hotel team. The reception staff are often noted for being helpful, resolving issues quickly and accommodating early check-ins or late check-outs without hesitation. Across different departments, including reception and cleaning, the staff were consistently polite, efficient and diligent.
While a few guests pointed out limitations in the staff's English proficiency and some isolated instances of unfriendliness, the overwhelming sentiment leans heavily towards praise. The staff's willingness to assist with arranging transport, addressing immediate concerns and ensuring guest comfort is frequently highlighted. Descriptions like "smiling faces," "charismatic reception," and "loyal to COVID- friendly" reinforce the positive image of the hotel staff.
In essence, the team at Sugar Marina Hotel - ART - Karon Beach is celebrated for their friendliness, helpfulness and professionalism, making the staff one of the standout features of the guest experience.
Wi-Fi
Guests at Sugar Marina Hotel - ART - Karon Beach have largely positive remarks about the hotel's WiFi. Many appreciated the strong, fast and good-quality internet connection, noting that the WiFi was generally superb. Guests were also pleased that the WiFi is free and highlighted its capability to support services like YouTube and screen mirroring on the TV. However, there were some inconsistent experiences as well. Some guests encountered weak or unstable WiFi and a few reported issues with non-functional internet during their stay. Although these were less frequent, they did raise concerns about the security of the network at times. Overall, while the WiFi is often reliable and efficient, it's clear that some improvements could enhance the internet experience for all guests.
Gym
The gym at Sugar Marina Hotel - ART - Karon Beach features a fitness space that, although available, has received mixed reviews. The consensus highlights its small size, minimal and outdated equipment and conditions that need significant improvement. Guests have remarked on the lack of air conditioning, which can make the workout environment uncomfortable. The gym could benefit from better maintenance, cleaning and the availability of disinfectants and towels. While some found the presence of a gym to be an advantage, overall, the facilities were considered insufficient due to limited equipment and space constraints.
Pool
The pool facilities at Sugar Marina Hotel - ART - Karon Beach receive mixed reviews from guests. The hotel boasts two swimming pools, offering a variety of atmospheres; one lively with music and the other more serene. Guests particularly enjoy the pool access rooms that provide direct entry to the water, noting these rooms are comfortable and add a touch of luxury to the stay.
Positive highlights include the main pool's significant length and amenities like a bar and food menu, which many appreciate. The pool area is noted to have plenty of space and seating, though there are often not enough sun loungers available. Families find the pools perfect for children with some specifically designed for the younger ones.
However, several reviews indicate issues with cleanliness, describing instances of sand, scum and even cracked tiles. In some cases, the chlorine levels were reported to be too high, affecting the swimmers. The condition of the pool appears to vary, as there have been complaints about the pool never being cleaned or being very dirty at times, although other guests found the pool to be clean and beautiful.
The poolside environment is generally well-received, contributing to a relaxed vibe enhanced by sunbeds and music. Despite some maintenance concerns and occasional noise from children and morning activities, the pool area remains a central feature of the hotel, providing both entertainment and a refreshing escape for guests.
Beach
The Sugar Marina Hotel - ART - Karon Beach stands out for its exceptional proximity to Karon Beach. Guests consistently noted the convenience of a short stroll to the beach with many highlighting the brief 2 to 5-minute walk. The location of the hotel is praised for being just across the road from the sandy shores, providing a quick and easy access to beach activities. Many appreciated the provision of beach essentials like loungers, towels, mats and slippers, enhancing their beachside experience.
The hotel's central location not only offers easy access to the beach but also to nearby restaurants, markets and shops, making it a prime spot for both relaxation and exploration. Despite a few drawbacks related to cleanliness and some amenities, the majority of the reviews emphasize the hotel's perfect positioning for a beach vacation.
For families and solo travelers alike, the convenience of being able to walk to the beach in mere minutes is a significant advantage. Whether it’s enjoying the beautiful beach view or the accessibility to beachside relaxation, the Sugar Marina Hotel is noted for making the most of its beachfront locale.
Family
Sugar Marina Hotel - ART - Karon Beach caters exceptionally well to families, offering spacious and modern family rooms that comfortably sleep four or more. Guests frequently praised the family-friendly atmosphere and peaceful environment, making it an ideal choice for family stays. The pool area is a highlight for many children, who enjoy the multiple seating and bathing spots, although it can get quite lively in the mornings with excited kids.
Parents appreciated the friendly and polite staff who cater specifically to families and some mentioned special moments like their children being surprised and thrilled by staff gestures. While the hotel is close to several fun family activities and is generally convenient for families, some found the small hotel amenities challenging with younger children and noted the absence of a playground, which was shown in some photographs.
Overall, the hotel's atmosphere, coupled with its good location and dedicated services for families, makes it a recommended option for family vacations.
Nightlife
Sugar Marina Hotel - ART - Karon Beach is ideally situated for those seeking vibrant nightlife experiences. The hotel is close to the main restaurant street, ensuring guests have plenty of dining options and lively areas to explore. With shops, cafes and the night market just a short walk away, there's always something happening nearby. The night market, especially active on Tuesdays and Fridays, is a must-visit and can be reached within six minutes on foot. While the area can be lively and sometimes loud due to nearby restaurants and bars, it provides a chaotic yet exciting atmosphere. Despite this, the hotel manages to offer a peaceful and quiet retreat, balancing the energetic surroundings of Karon’s nightlife.
4 Star
Sugar Marina Hotel - ART - Karon Beach offers a mixed experience with varying opinions on its four-star rating. Many guests noted that the hotel feels closer to a three-star establishment rather than the advertised four stars, primarily due to the older rooms that do not meet the higher standard expected. Despite this, the hotel provides several modern amenities that have been well received. The bathrooms, in particular, received high praise for their contemporary design. The breakfast offerings, while moderately varied, align with what one might expect from a four-star hotel.
The value for the price is a contentious point with some guests feeling that the rates are too high for the level of service and facilities provided. However, those who do not have exceptionally high demands might find the hotel adequate and comparable to some other four or five-star properties in specific aspects. The modernity of the hotel, including its excellent bathrooms and overall design, stands out positively.
Outdoor Pool
Sugar Marina Hotel - ART - Karon Beach offers a commendable outdoor pool experience for guests, featuring multiple swimming facilities. Reviews highlight the large main pool and an additional pool with a jacuzzi, ensuring options for both relaxation and fun. Family rooms even offer a private shared pool, adding to the exclusive feel. Many guests appreciate the beautiful pool areas equipped with ample sunbeds. Despite some comments on the pool area being quite small and occasionally crowded, the overall sentiment emphasizes the cleanliness, functionality and refreshment provided by the pools. Notably, the presence of multiple pools, including a children's pool, caters well to various guest needs.
Yes, Sugar Marina Hotel - ART - Karon Beach has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Sugar Marina Hotel - ART - Karon Beach.
No, Sugar Marina Hotel - ART - Karon Beach doesn't allow dogs.
No, parking facilities aren't available at Sugar Marina Hotel - ART - Karon Beach.
Yes, Sugar Marina Hotel - ART - Karon Beach has a gym.