HOTEL KARUIZAWA CROSS
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Summary of reviewsHOTEL KARUIZAWA CROSS generally garners positive reviews, making it a favored choice for travelers visiting Karuizawa. Its prime location on the old Karuizawa Ginza shopping street aids in easy access to shops, restaurants and tourist attractions, offering a convenient setting for sightseeing and recreational activities. Despite being somewhat distant from the Karuizawa Station, its strategic position compensates with proximity to key local spots and a clean, stylish ambiance.
Guests praise the hotel's breakfast service, emphasizing the variety and quality, particularly the Western-style breakfast options like bread and corn soup. However, there is room for improvement in variety and consistency, especially during renovations when breakfast was served as a boxed meal. The nearby dining options further enhance the culinary experience with commendable eateries such as Sawamura and Tsuru Tontan.
Rooms at the hotel are noted for their cleanliness, spaciousness and stylish design, creating a comfortable resort-like atmosphere. Features like high ceilings and underfloor heating add to the cozy environment, making it particularly suitable for families. Minor issues like dim lighting and the absence of bathtubs in some rooms are mentioned, but overall, the accommodations are deemed very comfortable and functional.
Cleanliness stands out as a strong point with guests highlighting the well-maintained surroundings and comfortable amenities. Despite occasional lapses, such as hair from previous guests or dirty walls, the overall upkeep of the hotel contributes positively to guest satisfaction.
The staff at HOTEL KARUIZAWA CROSS are frequently lauded for their politeness, kindness and helpfulness. The attentive service ensures a comfortable and welcoming stay with employees often going the extra mile to assist with various needs, including providing baby supplies or detailed local information. English proficiency among staff members further enhances the experience for international visitors.
Wi-Fi service is generally reliable, although it experiences occasional instability during peak usage times. The hotel's family-friendly nature is prominently highlighted with spacious rooms featuring amenities like loft beds that appeal to children. Its convenient location and thoughtful touches make it an excellent choice for family vacations.
Beds at the hotel receive positive feedback for comfort with some highlighting additional features like heated mattress pads and heated floors that add coziness. While a few guests find some beds too soft or certain sofa beds less comfortable, the overall sleeping experience is favorable.
As a three-star hotel, HOTEL KARUIZAWA CROSS offers a pleasant yet somewhat average experience. Despite mixed reactions on cost performance and occasional issues with staff responsiveness, the hotel exhibits potential for improvement given its newness. Overall, it remains a stylish and comfortable option for travelers, providing a generally satisfying stay with room for enhancements over time.
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Guests praise the hotel's breakfast service, emphasizing the variety and quality, particularly the Western-style breakfast options like bread and corn soup. However, there is room for improvement in variety and consistency, especially during renovations when breakfast was served as a boxed meal. The nearby dining options further enhance the culinary experience with commendable eateries such as Sawamura and Tsuru Tontan.
Rooms at the hotel are noted for their cleanliness, spaciousness and stylish design, creating a comfortable resort-like atmosphere. Features like high ceilings and underfloor heating add to the cozy environment, making it particularly suitable for families. Minor issues like dim lighting and the absence of bathtubs in some rooms are mentioned, but overall, the accommodations are deemed very comfortable and functional.
Cleanliness stands out as a strong point with guests highlighting the well-maintained surroundings and comfortable amenities. Despite occasional lapses, such as hair from previous guests or dirty walls, the overall upkeep of the hotel contributes positively to guest satisfaction.
The staff at HOTEL KARUIZAWA CROSS are frequently lauded for their politeness, kindness and helpfulness. The attentive service ensures a comfortable and welcoming stay with employees often going the extra mile to assist with various needs, including providing baby supplies or detailed local information. English proficiency among staff members further enhances the experience for international visitors.
Wi-Fi service is generally reliable, although it experiences occasional instability during peak usage times. The hotel's family-friendly nature is prominently highlighted with spacious rooms featuring amenities like loft beds that appeal to children. Its convenient location and thoughtful touches make it an excellent choice for family vacations.
Beds at the hotel receive positive feedback for comfort with some highlighting additional features like heated mattress pads and heated floors that add coziness. While a few guests find some beds too soft or certain sofa beds less comfortable, the overall sleeping experience is favorable.
As a three-star hotel, HOTEL KARUIZAWA CROSS offers a pleasant yet somewhat average experience. Despite mixed reactions on cost performance and occasional issues with staff responsiveness, the hotel exhibits potential for improvement given its newness. Overall, it remains a stylish and comfortable option for travelers, providing a generally satisfying stay with room for enhancements over time.
Hotel with Free Wi-Fi
Guests at HOTEL KARUIZAWA CROSS can enjoy access to complimentary Wi-Fi, ensuring seamless connectivity throughout their stay.
3-Star Hotel
This hotel is near the train station and the boardwalk, offering easy access to transportation and nearby attractions. It features two restaurants, a nightclub, and a bar/lounge. Free WiFi and self-parking are available.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Guest Reviews
HOTEL KARUIZAWA CROSS boasts an excellent and convenient location, making it a prime choice for travelers keen on exploring the old town of Karuizawa. Found right in the heart of the old Karuizawa Ginza shopping street, guests highlight its central position that allows easy access to nearby shops, restaurants and tourist attractions. The proximity to Old Karuizawa street and Kyu Karuizawa provides the perfect setting for sightseeing, shopping and dining. Although the hotel is somewhat distant from Karuizawa Station, requiring a bus or taxi ride, it compensates with its strategic location in the bustling shopping area of Ginza Street. The convenience of walking to major sights and the close access to bus stops make it ideal for various activities, including visiting Shiraito Falls. The ambiance is also appreciated with clean, stylish and comfortable accommodations enhancing the overall experience. The friendly and polite staff further elevate the stay, contributing to its reputation as a well-located and welcoming destination.
HOTEL KARUIZAWA CROSS offers a mixed breakfast experience according to guest reviews. The breakfast generally features a buffet-style meal with an abundance of options, perfect for those who enjoy a hearty start to their day. Many guests appreciated the delicious and satisfying dishes, often highlighting the quality of the Western-style breakfast. The bread and corn soup, in particular, were mentioned as standout items. The hotel also takes dietary restrictions seriously, accommodating allergies when communicated in advance.
While the breakfast has received praise for its taste and variety, some guests have noted areas for improvement. A few found the selection limited and described the breakfast as average or simple. During certain periods, particularly when the breakfast venue was under renovation, the meal was served as a boxed lunch, which did not meet the expectations of some diners. Additionally, the absence of a nearby convenience store made alternative breakfast options less accessible.
Overall, HOTEL KARUIZAWA CROSS provides a generally satisfying breakfast experience with room for enhancements. The quality and taste of the food, as well as the accommodating service, are highlights, though some guests might find the variety and simplicity falling short of their expectations.
The dining experience around HOTEL KARUIZAWA CROSS offers a mixed yet predominantly positive array of options. Guests frequently mention the delicious food served at the hotel's restaurant and praise the convenience of nearby dining establishments like Sawamura and Tsuru Tontan for meals. An Italian restaurant next door and a fabulous izakaya situated behind the hotel are highlighted as must-visits. While the BBQ provided at the hotel is noted as pleasant, some guests mention the convenience of dining plans that include dinner, emphasizing their affordability.
However, travelers should be aware of certain limitations; most local stores and restaurants tend to close early, making it difficult to find dinner past 6 PM. Planning and making reservations in advance is recommended to ensure a seamless dining experience. Guests often had to resort to nearby restaurants or the shopping mall, where the food quality was acknowledged positively, although the prices were noted to be on the higher side. Despite these minor inconveniences, the culinary options in and around HOTEL KARUIZAWA CROSS are generally well-received with many guests enjoying their meals and the variety offered.
HOTEL KARUIZAWA CROSS offers rooms that receive high praise for cleanliness, spaciousness and stylish design. Guests appreciate the modern decor, simple yet comfortable interiors and resort-like atmosphere. The rooms are frequently noted for being cozy with standout features such as high ceilings and underfloor heating, which adds a warm touch during winter stays.
Many find the rooms particularly suitable for families with ample space, comfortable amenities and specific configurations like bunk beds and terraces catering to family needs. Despite a few mentions of dim lighting and the absence of bathtubs in some rooms, the overall sentiment remains positive, emphasizing the good room size, comfortable beds and high-quality amenities.
The layout and thoughtful design of the rooms contribute to a comfortable stay, making them easy to use and ideal for longer visits. Extra touches like in-room smartphone chargers and a strong, reliable shower system enhance the guest experience. Overall, guests leave with an impression of a beautifully maintained property that combines style, comfort and functionality.
The beds at Hotel Karuizawa Cross receive generally positive feedback from guests. Many reviewers consistently mention that the beds are very comfortable and some even highlight that the bedding itself contributes to a restful night's sleep. There is also an appreciation for the room options featuring bunk beds, which not only cater to families but are particularly enjoyed by children. The presence of electric heated mattress pads and heated floors is a much-appreciated feature, adding extra warmth and coziness, especially beneficial in colder weather.
While the majority of guests find the beds comfortable, there are a few observations of certain beds being too soft or specific issues with sofa beds being less comfortable for sleeping. These minor critiques do not detract significantly from the overall impression but are worth noting for those particular about their sleeping arrangements.
Additional conveniences such as each bed having its own outlet also add to the positive experience, making it more practical and user-friendly. Guests generally seem satisfied with the size of the beds with several comments noting the large and spacious beds available, which is an added benefit for families or those who appreciate extra sleeping space.
Overall, Hotel Karuizawa Cross offers a comfortable sleeping experience, well-suited for families and travelers who value both comfort and practicality.
Hotel Karuizawa Cross stands out primarily for its commendable cleanliness, creating a cozy and relaxing ambiance for guests. The rooms are frequently highlighted as being very clean, spacious and comfortable with many appreciating the stylish and modern interiors. Guests have noted the entire facility's cleanliness, describing it as well-maintained and beautiful, which contributes to a pleasant and inviting environment.
The amenities provided are seen as cute and well-equipped, adding to the overall comfortable stay. The floor heating in some rooms is an appreciated feature, enhancing the coziness. Visitors also mention that the hotel is well located and the clean environment further complements the excellent service provided by the kind and polite staff.
However, a few reviews indicate areas for improvement, pointing to issues like hair from previous guests, dirty walls and insufficient hygiene in some parts of the room. Despite these occasional lapses, the overall experience remains positive with many guests leaving satisfied with the cleanliness and comfort of their stay at Hotel Karuizawa Cross.
HOTEL KARUIZAWA CROSS receives widespread acclaim for its staff, who are frequently described as polite, kind and helpful. Guests consistently highlight the excellent customer service and attention to detail provided by the staff. The front desk team is particularly noted for their friendliness and professionalism, effectively assisting with various inquiries and challenges. Employees' English proficiency is commended, facilitating smooth communication for international visitors.
The hotel staff are portrayed as welcoming and accommodating, often going the extra mile to ensure guests' comfort and satisfaction. Examples include offering thoughtful amenities like chargers, baby supplies and detailed information about local bus schedules and attractions. Their prompt and courteous response to issues, as well as their ability to provide clear explanations, enhances the overall guest experience.
Guests express appreciation for the staff's enthusiasm and the attentive service that makes them feel at ease. The courteous nature of the team, coupled with their willingness to help and provide excellent service, leaves a lasting positive impression. Whether it's providing helpful local tips, managing accommodations efficiently or simply being friendly and responsive, the staff at HOTEL KARUIZAWA CROSS play a crucial role in elevating guests' stay, making it memorable and enjoyable.
Hotel Karuizawa Cross generally offers good Wi-Fi service with stable, quick internet connectivity and strong signal strength. The internet access is free and comfortable for everyday browsing and basic streaming. However, there are instances where the Wi-Fi connection becomes unstable, especially when many guests are using it. Occasionally, users experience fluctuating speeds that can cause streaming issues, such as buffering videos. Although these issues are not constant, they do occur, sometimes preventing connection altogether due to errors. Overall, the Wi-Fi service is sufficient but can be inconsistent during peak usage times.
Hotel Karuizawa Cross seems to be an excellent choice for families, highlighted by numerous reviews from delighted guests. The hotel offers substantial space for children to play and comfortable accommodations even when traveling with kids. Guests frequently mentioned thoughtful amenities packs designed for families, including baby toiletries directly in the room, which added an extra layer of convenience for parents.
Family rooms are generous in size and come equipped with features like two-story loft beds, which were a hit among the young ones. The layout of the rooms is also praised for being well-suited to those traveling with children, making it an ideal destination for family vacations or group trips. The proximity to nearby restaurants allows families to easily venture out for meals without hassle.
Apart from the primary family-friendly nature of the hotel, its location within the shopping area of Karuizawa makes it a convenient and enjoyable stay for guests with children. However, some reviews noted a minor inconvenience with the bathroom setup not being separate, which could be a drawback during family trips. Despite this, overall, Hotel Karuizawa Cross creates a delightful and accommodating environment for families looking to explore the region.
HOTEL KARUIZAWA CROSS offers a three-star experience that presents itself as an average yet pleasant option for travelers. The hotel boasts fashionable and beautifully clean interiors, contributing to a good and relaxing stay for many guests. Its modern, Western-style design is generally well-received, though some find it diverges from traditional expectations.
Cost performance appears to draw mixed reactions. Some guests feel that the value could be better for what is provided. Specific mentions indicate that while the hotel is integrated with a shopping mall, the necessity to use paid and not particularly clean toilets outside the guest rooms detracts from the convenience one might expect.
The room aesthetics are described as plain and more akin to existing stores than a uniquely curated hotel experience, which might be a letdown for some. As the establishment is relatively new, there are minor teething troubles such as subpar staff responsiveness. Nevertheless, the overall sentiment reflects general satisfaction and a feeling that, given its newness, there is potential for improvement over time.
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Location
Breakfast
While the breakfast has received praise for its taste and variety, some guests have noted areas for improvement. A few found the selection limited and described the breakfast as average or simple. During certain periods, particularly when the breakfast venue was under renovation, the meal was served as a boxed lunch, which did not meet the expectations of some diners. Additionally, the absence of a nearby convenience store made alternative breakfast options less accessible.
Overall, HOTEL KARUIZAWA CROSS provides a generally satisfying breakfast experience with room for enhancements. The quality and taste of the food, as well as the accommodating service, are highlights, though some guests might find the variety and simplicity falling short of their expectations.
Dinner
However, travelers should be aware of certain limitations; most local stores and restaurants tend to close early, making it difficult to find dinner past 6 PM. Planning and making reservations in advance is recommended to ensure a seamless dining experience. Guests often had to resort to nearby restaurants or the shopping mall, where the food quality was acknowledged positively, although the prices were noted to be on the higher side. Despite these minor inconveniences, the culinary options in and around HOTEL KARUIZAWA CROSS are generally well-received with many guests enjoying their meals and the variety offered.
Rooms
Many find the rooms particularly suitable for families with ample space, comfortable amenities and specific configurations like bunk beds and terraces catering to family needs. Despite a few mentions of dim lighting and the absence of bathtubs in some rooms, the overall sentiment remains positive, emphasizing the good room size, comfortable beds and high-quality amenities.
The layout and thoughtful design of the rooms contribute to a comfortable stay, making them easy to use and ideal for longer visits. Extra touches like in-room smartphone chargers and a strong, reliable shower system enhance the guest experience. Overall, guests leave with an impression of a beautifully maintained property that combines style, comfort and functionality.
Beds
While the majority of guests find the beds comfortable, there are a few observations of certain beds being too soft or specific issues with sofa beds being less comfortable for sleeping. These minor critiques do not detract significantly from the overall impression but are worth noting for those particular about their sleeping arrangements.
Additional conveniences such as each bed having its own outlet also add to the positive experience, making it more practical and user-friendly. Guests generally seem satisfied with the size of the beds with several comments noting the large and spacious beds available, which is an added benefit for families or those who appreciate extra sleeping space.
Overall, Hotel Karuizawa Cross offers a comfortable sleeping experience, well-suited for families and travelers who value both comfort and practicality.
Cleanliness
The amenities provided are seen as cute and well-equipped, adding to the overall comfortable stay. The floor heating in some rooms is an appreciated feature, enhancing the coziness. Visitors also mention that the hotel is well located and the clean environment further complements the excellent service provided by the kind and polite staff.
However, a few reviews indicate areas for improvement, pointing to issues like hair from previous guests, dirty walls and insufficient hygiene in some parts of the room. Despite these occasional lapses, the overall experience remains positive with many guests leaving satisfied with the cleanliness and comfort of their stay at Hotel Karuizawa Cross.
Staff
The hotel staff are portrayed as welcoming and accommodating, often going the extra mile to ensure guests' comfort and satisfaction. Examples include offering thoughtful amenities like chargers, baby supplies and detailed information about local bus schedules and attractions. Their prompt and courteous response to issues, as well as their ability to provide clear explanations, enhances the overall guest experience.
Guests express appreciation for the staff's enthusiasm and the attentive service that makes them feel at ease. The courteous nature of the team, coupled with their willingness to help and provide excellent service, leaves a lasting positive impression. Whether it's providing helpful local tips, managing accommodations efficiently or simply being friendly and responsive, the staff at HOTEL KARUIZAWA CROSS play a crucial role in elevating guests' stay, making it memorable and enjoyable.
Wi-Fi
Family
Family rooms are generous in size and come equipped with features like two-story loft beds, which were a hit among the young ones. The layout of the rooms is also praised for being well-suited to those traveling with children, making it an ideal destination for family vacations or group trips. The proximity to nearby restaurants allows families to easily venture out for meals without hassle.
Apart from the primary family-friendly nature of the hotel, its location within the shopping area of Karuizawa makes it a convenient and enjoyable stay for guests with children. However, some reviews noted a minor inconvenience with the bathroom setup not being separate, which could be a drawback during family trips. Despite this, overall, Hotel Karuizawa Cross creates a delightful and accommodating environment for families looking to explore the region.
3 Star
Cost performance appears to draw mixed reactions. Some guests feel that the value could be better for what is provided. Specific mentions indicate that while the hotel is integrated with a shopping mall, the necessity to use paid and not particularly clean toilets outside the guest rooms detracts from the convenience one might expect.
The room aesthetics are described as plain and more akin to existing stores than a uniquely curated hotel experience, which might be a letdown for some. As the establishment is relatively new, there are minor teething troubles such as subpar staff responsiveness. Nevertheless, the overall sentiment reflects general satisfaction and a feeling that, given its newness, there is potential for improvement over time.
No, HOTEL KARUIZAWA CROSS doesn't have any pool.
No, a spa isn't available at HOTEL KARUIZAWA CROSS.
No, HOTEL KARUIZAWA CROSS doesn't allow dogs.
No, parking facilities aren't available at HOTEL KARUIZAWA CROSS.
No, HOTEL KARUIZAWA CROSS doesn't have a gym.
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