Novotel Katowice Centrum
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Summary of reviewsNovotel Katowice Centrum receives widespread acclaim for its prime location, excellent amenities and exceptional service, making it a highly recommended option for both business and leisure travelers visiting Katowice.
Strategically positioned near major attractions such as the Spodek Arena, NOSPR Concert Hall and the Silesian Museum, the hotel provides easy access to public transportation and is conveniently close to conference centers, lively restaurants, bars and shopping areas. Guests appreciate the hotel's peaceful surroundings, ample parking and proximity to the train station.
The breakfast offering at the hotel stands out for its variety, quality and freshness. Guests rave about the wide selection, including vegetarian and vegan options, fresh produce and specialties like freshly squeezed juices and waffles. The breakfast service is efficient and the staff attentive, making this a key highlight of many stays. Dinner at the hotel's restaurant also receives high marks with well-prepared dishes like hamburgers and sirloin steak, friendly service and an inviting ambiance, despite some mentions of high prices and occasional long waits.
Rooms at Novotel Katowice Centrum are praised for their cleanliness, comfort and modern decor. Guests appreciate the spaciousness and the well-maintained facilities with many noting the comfortable beds and quiet environment. While some rooms are reported to be slightly outdated or in need of minor repairs, the overall sentiment is positive.
The hotel's commitment to cleanliness extends throughout the establishment with high hygiene standards in rooms, bathrooms and common areas. Although a few isolated cleanliness issues are mentioned, these are exceptions rather than the norm.
The staff at Novotel Katowice Centrum is frequently highlighted for their friendly, polite and professional demeanor. From reception to restaurant service, the staff's attentiveness and helpfulness contribute significantly to the positive guest experience, despite a few occasional less favorable interactions.
WiFi at the hotel is generally reliable and praised for its fast and fluid connection, although some guests experienced weaker signals in their rooms during peak hours. The gym is available 24 hours and offers sufficient equipment for various workout needs, adding to the hotel's amenities.
The swimming pool, sauna and jacuzzi provide a pleasant retreat, even though some guests found the pool water too cold and the opening hours limited. The facilities are clean and well-maintained with added conveniences like towels and robes.
On-site parking is spacious and convenient, albeit with an additional charge that some guests find expensive. For electric vehicle users, the presence of an EV charging station is a positive aspect, despite occasional availability and functionality issues.
Families find Novotel Katowice Centrum particularly accommodating with numerous activities and amenities for children, including play areas, an indoor playground and a swimming pool. The hotel’s kid-friendly environment ensures that younger guests are entertained and happy.
Overall, Novotel Katowice Centrum is highly regarded for its strategic location, excellent breakfast and dining options, clean and comfortable rooms and friendly staff, making it a top choice for travelers to Katowice.
Categories
Strategically positioned near major attractions such as the Spodek Arena, NOSPR Concert Hall and the Silesian Museum, the hotel provides easy access to public transportation and is conveniently close to conference centers, lively restaurants, bars and shopping areas. Guests appreciate the hotel's peaceful surroundings, ample parking and proximity to the train station.
The breakfast offering at the hotel stands out for its variety, quality and freshness. Guests rave about the wide selection, including vegetarian and vegan options, fresh produce and specialties like freshly squeezed juices and waffles. The breakfast service is efficient and the staff attentive, making this a key highlight of many stays. Dinner at the hotel's restaurant also receives high marks with well-prepared dishes like hamburgers and sirloin steak, friendly service and an inviting ambiance, despite some mentions of high prices and occasional long waits.
Rooms at Novotel Katowice Centrum are praised for their cleanliness, comfort and modern decor. Guests appreciate the spaciousness and the well-maintained facilities with many noting the comfortable beds and quiet environment. While some rooms are reported to be slightly outdated or in need of minor repairs, the overall sentiment is positive.
The hotel's commitment to cleanliness extends throughout the establishment with high hygiene standards in rooms, bathrooms and common areas. Although a few isolated cleanliness issues are mentioned, these are exceptions rather than the norm.
The staff at Novotel Katowice Centrum is frequently highlighted for their friendly, polite and professional demeanor. From reception to restaurant service, the staff's attentiveness and helpfulness contribute significantly to the positive guest experience, despite a few occasional less favorable interactions.
WiFi at the hotel is generally reliable and praised for its fast and fluid connection, although some guests experienced weaker signals in their rooms during peak hours. The gym is available 24 hours and offers sufficient equipment for various workout needs, adding to the hotel's amenities.
The swimming pool, sauna and jacuzzi provide a pleasant retreat, even though some guests found the pool water too cold and the opening hours limited. The facilities are clean and well-maintained with added conveniences like towels and robes.
On-site parking is spacious and convenient, albeit with an additional charge that some guests find expensive. For electric vehicle users, the presence of an EV charging station is a positive aspect, despite occasional availability and functionality issues.
Families find Novotel Katowice Centrum particularly accommodating with numerous activities and amenities for children, including play areas, an indoor playground and a swimming pool. The hotel’s kid-friendly environment ensures that younger guests are entertained and happy.
Overall, Novotel Katowice Centrum is highly regarded for its strategic location, excellent breakfast and dining options, clean and comfortable rooms and friendly staff, making it a top choice for travelers to Katowice.
Family Friendly Hotel
Novotel Katowice Centrum provides spacious rooms with sofa beds suitable for families. It also features a children's menu in the restaurant and a swimming pool.
Dog Friendly Hotel
This family-friendly hotel welcomes pets. Pet amenities such as bowls, food and beds are available. There are green areas nearby where guests can walk their dogs.
Hotel with Swimming Pool
This 4-star hotel features an 'In Balance' leisure center with a swimming pool, sauna, and gym. It is centrally located near the train station, Spodek arena, the International Congress Centre, and the Silesian Museum.
Indoor Pool
Business Hotel
This 4-star hotel offers 300 air-conditioned rooms and 14 conference rooms, suitable for business and leisure travelers. Guests can enjoy international cuisine at the NOVO2 Lounge Bar, and the hotel also features a swimming pool, sauna, and gym.
Hotel with Parking
This hotel features parking and a pool, offering both convenience and leisure. It is a well-known hotel with comprehensive services.
Accessible Hotel
This hotel offers extensive wheelchair accessibility throughout common areas, including the path of travel, fitness center, meeting spaces, restaurant, path to elevator, pool, and registration desk. Wheelchairs are available on-site, and there is a stair-free path to the entrance.
Hotel with Gym
The hotel's In Balance leisure center offers a swimming pool, sauna, and gym. It also has 2 fitness centers and a jacuzzi.
4-Star Hotel
This hotel offers comfortable, air-conditioned rooms and meeting facilities, catering to both business and leisure travelers. The on-site lounge bar provides international cuisine, enhancing the overall experience.
Hotel with Indoor Pool
Novotel Katowice Centrum features a spacious indoor swimming pool, along with health and fitness facilities that include a hot tub. The pool area is designed for relaxation, and the hotel also offers a fitness center and a free kids' club.
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Novotel Katowice Centrum boasts a highly favorable location, making it an ideal choice for visitors. Situated near the heart of Katowice, the hotel is in close proximity to key attractions such as the Spodek Arena, NOSPR Concert Hall and the Silesian Museum. Its central positioning allows for easy access to public transportation, ensuring guests can navigate the city with ease.
The convenience extends to those attending events with multiple reviews highlighting its nearness to conference centers and festivals. Whether it's a concert at Spodek or a stroll through the old town, guests found the hotel strategically placed to explore the city efficiently.
The quiet surroundings add to the charm, allowing visitors to enjoy a peaceful stay while being just a short walk from lively restaurants, bars and shopping areas. The hotel is also conveniently located near the train station, making it accessible for travelers arriving by rail.
Many guests commend the excellent walking distances to various attractions, including a 10-15 minute walk to the city center and major landmarks. Adding to the convenience is the ample parking provided, making it a prime choice for those traveling by car.
This optimal location, combined with friendly service and well-maintained facilities, confirms Novotel Katowice Centrum as a top-notch option for both business and leisure travelers exploring Katowice.
The breakfast at Novotel Katowice Centrum has received overwhelmingly positive feedback from guests. Described as excellent, delicious and varied, the breakfast buffet offers a wide selection of dishes that cater to diverse tastes, including vegetarian and vegan options. Many reviewers highlight the fresh produce, freshly squeezed juices and the possibility to make waffles, emphasizing the quality and freshness of the offerings. Guests appreciated the luxurious and rich array of choices, noting the availability of cakes, vegetables, cold cuts, muesli and more. The breakfast service is also frequently praised for its efficiency and the attentiveness of the staff. While some guests mentioned the expense of the breakfast, most agree that it is worth the price due to its exceptional quality and variety. Overall, the breakfast experience at Novotel Katowice Centrum seems to stand out as a key highlight of the stay, impressing guests from all time zones and dietary preferences.
Novotel Katowice Centrum has garnered a notable reputation for its dining facilities based on guest reviews. The hotel's restaurant stands out with exceptionally good food, offering a variety of well-prepared dishes that cater to diverse palates. Breakfast is particularly impressive with many guests highlighting its variety and quality as some of the best they have encountered.
Dinner service is also highly praised with various menu options including delicious hamburgers and top-notch sirloin steak. The restaurant ambiance, characterized by a nicely designed dining room, complements the high-quality cuisine, making it an excellent spot for both breakfast and dinner.
Service at the restaurant is often commended for its friendliness and professionalism. Staff go out of their way to ensure a pleasant dining experience, contributing to the overall positive impression of the hotel's restaurant and bar. Despite some isolated comments regarding high prices and the occasional long wait for service, the majority of guests find the food to be delicious and well worth the cost.
Special mentions include the availability of vegetarian options and well-presented dishes that add to the culinary experience. For those looking for a convenient and satisfying meal within the hotel, Novotel Katowice Centrum's restaurant is a highly recommended choice.
The guest reviews for Novotel Katowice Centrum highlight a general satisfaction with the comfort and cleanliness of the rooms. Many guests praised the rooms for being clean, spacious and well-maintained, often featuring modern decor and adequate equipment such as fridges, safes and coffee makers. The hotel's rooms were also noted for being comfortable with many mentioning the comfortable beds and quiet ambiance.
Guests appreciated the modern bathrooms and overall room furnishings, describing them as elegant and tastefully decorated. Several reviews also pointed out the great views, especially from higher floors, contributing to a pleasant stay. Despite the positive feedback, some reviews mentioned that a few rooms appeared slightly outdated or in need of minor repairs. Complaints included worn-out furniture, missing light bulbs and minor maintenance issues in the bathrooms.
While some rooms were described as small, especially for families, many still found them to be functional and comfortable. There were instances of the rooms emitting unpleasant odors and the occasional cleanliness lapse, but these seemed to be exceptions rather than the rule. Overall, the hotel's room offerings were well-received, combining comfort, cleanliness and modern amenities to ensure a satisfied stay for most visitors.
Novotel Katowice Centrum receives mixed reviews regarding the quality of its beds. On the positive side, guests frequently highlight the comfort and size of the beds with many describing them as "comfortable," "large," and "king-size." The mattresses are often deemed "very comfortable," providing a good night's sleep. The bedding is also noted to be comfortable and pleasant, contributing to an overall restful experience. Guests have noted the cleanliness of the beds, which adds to their comfort levels.
However, not all feedback is positive. Some guests have found the mattresses excessively soft, leading to discomfort and lack of support. A few reviews mention that the beds were smaller than expected or too narrow with occasional issues regarding old or springy mattresses. There are also reports of less-than-ideal sleeping conditions due to synthetic and hot blankets, thin pillows and even instances of bed bugs and cleanliness concerns.
Overall, while many guests find the beds at Novotel Katowice Centrum to be quite comfortable and spacious, there is a significant number who experience issues with the softness and support of the mattresses. These contrasting experiences make it essential for potential guests to consider their personal preferences for mattress firmness when booking a stay at this hotel.
Novotel Katowice Centrum stands out for its exceptional cleanliness, a remark frequently highlighted in guest reviews. Visitors commonly note the spotless and well-maintained condition of the rooms, describing them as clean, tidy and fragrant. The bathrooms, in particular, are praised for their modern and immaculate state. The hotel's adherence to high hygiene standards throughout the stay significantly contributes to guests' comfort.
Rooms are not only clean but also comfortable and spacious, featuring pleasant decor and great views. Housekeeping appears diligent with many rooms reportedly cleaned daily and well-maintained, although a few reviews mention occasional lapses in continual cleanliness during extended stays. Specific aspects like clean beds, towels and the general maintenance of common areas underscore the hotel's commitment to cleanliness.
Despite minor complaints about issues such as dirty bathroom corners, neglected pool areas and occasional lapses in deep cleaning, the overall sentiment leans heavily towards satisfaction with the hotel's cleanliness. Both rooms and communal spaces, including the fitness and pool areas, are frequently described as being in superb condition.
In summary, Novotel Katowice Centrum receives high marks for cleanliness, making it a reliable option for travelers prioritizing hygiene and well-maintained accommodations.
At the Novotel Katowice Centrum, the standout feature appears to be the quality of its staff service, frequently highlighted in guest reviews. Consistently described as friendly, polite and professional, the staff at both the reception and the restaurant receive significant praise for their attentive and helpful manner. The reception staff, in particular, are noted for their professionalism and genuine warmth, ensuring a welcoming and accommodating experience from check-in to check-out.
Many guests appreciated the friendly demeanor and the promptness of the employees when responding to requests or issues, demonstrating a high level of competence and care. The courteousness of the staff, including those at the bar, adds a pleasant touch to the overall service experience. Special mentions include staff handling misunderstandings efficiently, offering good communication and engaging meaningfully with guests to make them feel at home.
However, not all experiences were perfect with a few isolated instances of less favorable interactions mentioned. Despite this, the overwhelming majority of reviews emphasize the friendliness and professionalism of the staff, making the Novotel Katowice Centrum a recommended stay primarily for its warm and efficient customer service.
The WiFi experience at Novotel Katowice Centrum generally receives positive remarks from guests. Many reviews highlight the good and excellent WiFi connection available throughout the hotel with notable mentions of the fast and fluid internet service. The WiFi is described as easily accessible and covers most areas effectively, making it reliable for most users.
However, there are a few caveats worth noting. Some guests experienced issues with the WiFi connection, particularly in their rooms, where the signal was weaker or less stable during peak hours. A minority of reviews also mentioned that the WiFi did not work consistently or was slightly slower at times with some even recommending an increase in bandwidth speed.
Despite these occasional issues, the general consensus leans towards a positive WiFi experience, making it a convenient amenity for guests who need reliable internet access during their stay.
The Novotel Katowice Centrum provides guests with a well-equipped fitness center that boasts 24-hour availability, making it easy for travelers to stay active at any time of the day. The gym, though described by some as small or sufficient, offers a range of equipment that caters to various workout needs. Many reviews highlight the convenience and functionality of the gym with positive remarks about the well-maintained air conditioning and the overall inclusion of this facility in the hotel. While there are some mentions of the gym needing minor improvements, the general consensus appreciates the accessibility and adequacy of the workout space. The fitness center complements the hotel's other amenities, providing a valuable feature for guests looking to maintain their fitness routine during their stay.
Novotel Katowice Centrum offers a range of facilities that seem to strike a chord with many guests, especially the swimming pool area. The pool, though noted to be on the smaller side, has received praise for being clean and well-maintained with several mentions of it being a pleasant and relaxing spot. In addition to the pool, the hotel provides access to a sauna and jacuzzi, which are often highlighted as excellent additions to the wellness experience.
However, there are some consistent points of feedback regarding the temperature of the pool water, which many guests found to be uncomfortably cold. The limited opening hours of the pool—often opening later in the day—was another common area of concern. This could be a drawback for early risers or those planning a morning swim.
Despite these drawbacks, the pool area does provide a nice retreat in the evening and the inclusion of towels and robes adds a touch of convenience and comfort. For guests willing to overlook the small size and cold water, the pool along with the sauna and jacuzzi can make for a pleasant and relaxing experience. Overall, the wellness facilities at Novotel Katowice Centrum are appreciated and add value to the stay, even if there is room for improvement in certain areas.
Novotel Katowice Centrum offers a convenient and spacious on-site parking area, which is a notable advantage for guests. The parking lot is large and easy to use with ample spots available directly at the hotel. Guests have highlighted the convenience of the parking proximity, making it comfortable to park without hassle.
Although the parking facility is well-monitored and private, it comes with an additional charge, which has been a point of contention for many. Several guests have remarked that the parking fees are quite high with some finding it overly expensive. The cost for parking varies with some reviews mentioning a fee of 50 PLN per day and others noting slightly different rates.
While free parking is available for people with disabilities and for cars under certain conditions, most vehicles require paid parking. Some guests had expected free parking and were surprised by the extra cost. Despite the charges, the convenience and safety of having monitored and private parking have been acknowledged as positive aspects.
Novotel Katowice Centrum provides an on-site EV charging station, which is a convenient feature for guests driving electric cars. Some guests reported issues with the availability and functionality of the charging stations, noting that they were sometimes blocked or not working. Additionally, the hotel appears to only lease the location for the EV charger, which might contribute to these operational challenges. Despite these occasional difficulties, the presence of an electric charging point in the parking lot remains a positive aspect, offering at least a basic solution for those traveling with electric vehicles.
Novotel Katowice Centrum is a well-received destination for families traveling with children, offering a wealth of activities and amenities tailored to younger guests. Children thoroughly enjoy the designated play areas, including an indoor playground, a playroom with Xbox and a foosball game. The hotel also boasts a swimming pool and jacuzzi, adding to the list of attractions that keep kids entertained and happy.
The environment is notably kids-friendly, fostering a sense of welcome and special care for families. The presence of small presents for the children, a dedicated children's area in the restaurant and complimentary meals for those under 14 further enhance the experience. Breakfast is a family affair with options appealing to both children and adults, including freshly squeezed juice, waffles and ice cream for dessert.
Family rooms are a key feature, though slightly mixed in reception; some describe them as spacious and comfortable, while others note they can be cramped, particularly for larger families. Despite these minor reservations, the overall family-friendly atmosphere prevails, supported by an attentive and pleasant staff.
The hotel is deemed a suitable choice for families with children, offering a cozy and clean environment complete with all necessary amenities. For those traveling with young ones, Novotel Katowice Centrum comes highly recommended, promising a relaxed and enjoyable stay.
Novotel Katowice Centrum is frequently mentioned as a four-star hotel that, unfortunately, does not fully live up to its rating. Several aspects of the hotel appear outdated and in need of modernization to meet typical four-star standards. Reviews suggest that the facilities and services fall short of expectations with some guests noting that the hotel feels basic and does not provide the luxury typically associated with four-star establishments. Instances of mold in the shower trays, thin walls and a wellness zone reminiscent of previous eras indicate a need for renovation.
Despite these criticisms, the hotel does have some redeeming qualities. Guests appreciated the location and cleanliness, which were consistently highlighted as positive points. Additionally, while the dining options were considered average, they did not detract significantly from the overall experience. However, the lack of free parking and certain four-star amenities left some guests feeling that the hotel is overvalued for its star rating.
Novotel Katowice Centrum is highly regarded as an ideal choice for business travelers. Its convenient location caters perfectly to those in the city for professional purposes. The hotel boasts a well-equipped conference room conducive to business meetings and events with a dedicated business center available for use. This makes it a great venue for conferences and training sessions, although sound insulation can be a concern when multiple events are taking place simultaneously.
Guests appreciate the professional and friendly service, particularly at the bar. Parking is available and considered safe, although there is a charge. Many choose to stay at Novotel Katowice Centrum consistently for their business trips, recommending it for its suitability and practicality. The hotel receives favorable reviews for its business-oriented facilities and overall value, making it a strong recommendation for business-related stays.
Novotel Katowice Centrum is highly praised for its accessibility with several guests highlighting the hotel's very accessible and well-organized layout. The location is advantageous, allowing for easy public transportation access and offering good parking options, including dedicated free parking spaces for people with disabilities. Guests found the staff to be friendly and accommodating, further enhancing the welcoming atmosphere. The hotel ensures compliance with pandemic-related rules, adding to a safe and comfortable stay. While some rooms may benefit from updates to meet specific accessibility needs better, the overall structure is wheelchair accessible and user-friendly. The only notable downside is the hotel's placement on a noisy main street, though this can be mitigated by using taxis to reach the quieter city center.
The indoor pool at Novotel Katowice Centrum is a notable feature among guests, often highlighted for its relaxation area and amenities, which include a hot tub and sauna. Many appreciate the availability of free access to the pool and gym. However, there are mixed opinions regarding the pool's condition and temperature. While some found the pool clean and operational, others noted cold water and the need for renovation. The pool's operational hours during the week, opening only from 3 pm and the occasional closure during visitors' stays also received mention. Despite its smaller size, the indoor pool remains an appreciated facility for relaxation and leisure.
Novotel Katowice Centrum is a dog-friendly hotel that stands out for its accommodative approach towards pets. Guests have highlighted the availability of pet amenities such as bowls, food and beds, making it a welcoming choice for those traveling with their furry companions. The hotel staff are noted for being accommodating and attentive to pets' needs. Additionally, there are green areas nearby where guests can walk their dogs, further enhancing the appeal for pet owners. Overall, the hotel provides a comfortable and supportive environment for both pets and their owners.
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Location
The convenience extends to those attending events with multiple reviews highlighting its nearness to conference centers and festivals. Whether it's a concert at Spodek or a stroll through the old town, guests found the hotel strategically placed to explore the city efficiently.
The quiet surroundings add to the charm, allowing visitors to enjoy a peaceful stay while being just a short walk from lively restaurants, bars and shopping areas. The hotel is also conveniently located near the train station, making it accessible for travelers arriving by rail.
Many guests commend the excellent walking distances to various attractions, including a 10-15 minute walk to the city center and major landmarks. Adding to the convenience is the ample parking provided, making it a prime choice for those traveling by car.
This optimal location, combined with friendly service and well-maintained facilities, confirms Novotel Katowice Centrum as a top-notch option for both business and leisure travelers exploring Katowice.
Breakfast
Dinner
Dinner service is also highly praised with various menu options including delicious hamburgers and top-notch sirloin steak. The restaurant ambiance, characterized by a nicely designed dining room, complements the high-quality cuisine, making it an excellent spot for both breakfast and dinner.
Service at the restaurant is often commended for its friendliness and professionalism. Staff go out of their way to ensure a pleasant dining experience, contributing to the overall positive impression of the hotel's restaurant and bar. Despite some isolated comments regarding high prices and the occasional long wait for service, the majority of guests find the food to be delicious and well worth the cost.
Special mentions include the availability of vegetarian options and well-presented dishes that add to the culinary experience. For those looking for a convenient and satisfying meal within the hotel, Novotel Katowice Centrum's restaurant is a highly recommended choice.
Rooms
Guests appreciated the modern bathrooms and overall room furnishings, describing them as elegant and tastefully decorated. Several reviews also pointed out the great views, especially from higher floors, contributing to a pleasant stay. Despite the positive feedback, some reviews mentioned that a few rooms appeared slightly outdated or in need of minor repairs. Complaints included worn-out furniture, missing light bulbs and minor maintenance issues in the bathrooms.
While some rooms were described as small, especially for families, many still found them to be functional and comfortable. There were instances of the rooms emitting unpleasant odors and the occasional cleanliness lapse, but these seemed to be exceptions rather than the rule. Overall, the hotel's room offerings were well-received, combining comfort, cleanliness and modern amenities to ensure a satisfied stay for most visitors.
Beds
However, not all feedback is positive. Some guests have found the mattresses excessively soft, leading to discomfort and lack of support. A few reviews mention that the beds were smaller than expected or too narrow with occasional issues regarding old or springy mattresses. There are also reports of less-than-ideal sleeping conditions due to synthetic and hot blankets, thin pillows and even instances of bed bugs and cleanliness concerns.
Overall, while many guests find the beds at Novotel Katowice Centrum to be quite comfortable and spacious, there is a significant number who experience issues with the softness and support of the mattresses. These contrasting experiences make it essential for potential guests to consider their personal preferences for mattress firmness when booking a stay at this hotel.
Cleanliness
Rooms are not only clean but also comfortable and spacious, featuring pleasant decor and great views. Housekeeping appears diligent with many rooms reportedly cleaned daily and well-maintained, although a few reviews mention occasional lapses in continual cleanliness during extended stays. Specific aspects like clean beds, towels and the general maintenance of common areas underscore the hotel's commitment to cleanliness.
Despite minor complaints about issues such as dirty bathroom corners, neglected pool areas and occasional lapses in deep cleaning, the overall sentiment leans heavily towards satisfaction with the hotel's cleanliness. Both rooms and communal spaces, including the fitness and pool areas, are frequently described as being in superb condition.
In summary, Novotel Katowice Centrum receives high marks for cleanliness, making it a reliable option for travelers prioritizing hygiene and well-maintained accommodations.
Staff
Many guests appreciated the friendly demeanor and the promptness of the employees when responding to requests or issues, demonstrating a high level of competence and care. The courteousness of the staff, including those at the bar, adds a pleasant touch to the overall service experience. Special mentions include staff handling misunderstandings efficiently, offering good communication and engaging meaningfully with guests to make them feel at home.
However, not all experiences were perfect with a few isolated instances of less favorable interactions mentioned. Despite this, the overwhelming majority of reviews emphasize the friendliness and professionalism of the staff, making the Novotel Katowice Centrum a recommended stay primarily for its warm and efficient customer service.
Wi-Fi
However, there are a few caveats worth noting. Some guests experienced issues with the WiFi connection, particularly in their rooms, where the signal was weaker or less stable during peak hours. A minority of reviews also mentioned that the WiFi did not work consistently or was slightly slower at times with some even recommending an increase in bandwidth speed.
Despite these occasional issues, the general consensus leans towards a positive WiFi experience, making it a convenient amenity for guests who need reliable internet access during their stay.
Gym
Pool
However, there are some consistent points of feedback regarding the temperature of the pool water, which many guests found to be uncomfortably cold. The limited opening hours of the pool—often opening later in the day—was another common area of concern. This could be a drawback for early risers or those planning a morning swim.
Despite these drawbacks, the pool area does provide a nice retreat in the evening and the inclusion of towels and robes adds a touch of convenience and comfort. For guests willing to overlook the small size and cold water, the pool along with the sauna and jacuzzi can make for a pleasant and relaxing experience. Overall, the wellness facilities at Novotel Katowice Centrum are appreciated and add value to the stay, even if there is room for improvement in certain areas.
Parking
Although the parking facility is well-monitored and private, it comes with an additional charge, which has been a point of contention for many. Several guests have remarked that the parking fees are quite high with some finding it overly expensive. The cost for parking varies with some reviews mentioning a fee of 50 PLN per day and others noting slightly different rates.
While free parking is available for people with disabilities and for cars under certain conditions, most vehicles require paid parking. Some guests had expected free parking and were surprised by the extra cost. Despite the charges, the convenience and safety of having monitored and private parking have been acknowledged as positive aspects.
EV charging stations
Family
The environment is notably kids-friendly, fostering a sense of welcome and special care for families. The presence of small presents for the children, a dedicated children's area in the restaurant and complimentary meals for those under 14 further enhance the experience. Breakfast is a family affair with options appealing to both children and adults, including freshly squeezed juice, waffles and ice cream for dessert.
Family rooms are a key feature, though slightly mixed in reception; some describe them as spacious and comfortable, while others note they can be cramped, particularly for larger families. Despite these minor reservations, the overall family-friendly atmosphere prevails, supported by an attentive and pleasant staff.
The hotel is deemed a suitable choice for families with children, offering a cozy and clean environment complete with all necessary amenities. For those traveling with young ones, Novotel Katowice Centrum comes highly recommended, promising a relaxed and enjoyable stay.
4 Star
Despite these criticisms, the hotel does have some redeeming qualities. Guests appreciated the location and cleanliness, which were consistently highlighted as positive points. Additionally, while the dining options were considered average, they did not detract significantly from the overall experience. However, the lack of free parking and certain four-star amenities left some guests feeling that the hotel is overvalued for its star rating.
Business
Guests appreciate the professional and friendly service, particularly at the bar. Parking is available and considered safe, although there is a charge. Many choose to stay at Novotel Katowice Centrum consistently for their business trips, recommending it for its suitability and practicality. The hotel receives favorable reviews for its business-oriented facilities and overall value, making it a strong recommendation for business-related stays.
Accessible
Indoor Pool
Dog Friendly
Yes, Novotel Katowice Centrum has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Novotel Katowice Centrum.
Yes, Novotel Katowice Centrum welcomes dogs.
Yes, parking facilities are available at Novotel Katowice Centrum.
Yes, Novotel Katowice Centrum has a gym.
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