Novotel Imagicaa Khopoli
Khopoli
18.77016900,
73.28204600
,
30/31, Sangdewadi, Off Mumbai-pune Express Highway, Khopoli- Pali Road, Khalapur, Maharashtra
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Summary of reviewsNovotel Imagicaa Khopoli offers guests a range of benefits and experiences, especially for those visiting the nearby Imagica theme park. Its prime location near Imagica is a major advantage, providing easy access and stunning views of the attractions. Additionally, the scenic natural surroundings, particularly during the monsoon season, add charm to the stay.
The breakfast service at Novotel Imagicaa Khopoli is generally well-received, featuring a good spread and delicious food. Performances by Imagica characters are a unique highlight that excites children. Despite occasional issues with crowd management and inconsistent quality, the breakfast experience overall is positive. Dinner options are appreciated for their variety, though the pricing is often seen as high and some guests feel the food quality could be improved.
Room experiences vary with many finding them clean, comfortable and spacious. However, there are notable areas for improvement, such as better maintenance and updates to amenities. Cleanliness across the hotel receives mixed reviews with good overall sanitization practices but concerns about housekeeping standards.
The staff's performance also draws a mix of feedback. Many guests commend the courteous and helpful nature of the staff, particularly in the restaurant and housekeeping departments. However, some instances of unresponsiveness and inadequate service were reported, highlighting the need for consistency.
The Wi-Fi service is an area needing significant improvement with frequent connectivity issues reported. On the brighter side, the pool area is often praised for its relaxing ambiance and maintenance, despite some cleanliness concerns and operational interruptions.
Families are particularly well-catered for at Novotel Imagicaa Khopoli with amenities and activities designed to entertain children and provide a comfortable stay. The hotel's atmosphere is very family-friendly with enjoyable experiences like fun breakfast performances and various family games.
Mixed reviews about the beds suggest that while primary beds are comfortable, cleanliness and the quality of supplementary beds could be better. As a five-star property, some guests feel it does not consistently meet the expected standards, indicating room for training and service improvements.
Overall, Novotel Imagicaa Khopoli offers a pleasant stay with several standout features but also has room for enhancements in various aspects to provide a more uniformly excellent experience for its guests.
Categories
The breakfast service at Novotel Imagicaa Khopoli is generally well-received, featuring a good spread and delicious food. Performances by Imagica characters are a unique highlight that excites children. Despite occasional issues with crowd management and inconsistent quality, the breakfast experience overall is positive. Dinner options are appreciated for their variety, though the pricing is often seen as high and some guests feel the food quality could be improved.
Room experiences vary with many finding them clean, comfortable and spacious. However, there are notable areas for improvement, such as better maintenance and updates to amenities. Cleanliness across the hotel receives mixed reviews with good overall sanitization practices but concerns about housekeeping standards.
The staff's performance also draws a mix of feedback. Many guests commend the courteous and helpful nature of the staff, particularly in the restaurant and housekeeping departments. However, some instances of unresponsiveness and inadequate service were reported, highlighting the need for consistency.
The Wi-Fi service is an area needing significant improvement with frequent connectivity issues reported. On the brighter side, the pool area is often praised for its relaxing ambiance and maintenance, despite some cleanliness concerns and operational interruptions.
Families are particularly well-catered for at Novotel Imagicaa Khopoli with amenities and activities designed to entertain children and provide a comfortable stay. The hotel's atmosphere is very family-friendly with enjoyable experiences like fun breakfast performances and various family games.
Mixed reviews about the beds suggest that while primary beds are comfortable, cleanliness and the quality of supplementary beds could be better. As a five-star property, some guests feel it does not consistently meet the expected standards, indicating room for training and service improvements.
Overall, Novotel Imagicaa Khopoli offers a pleasant stay with several standout features but also has room for enhancements in various aspects to provide a more uniformly excellent experience for its guests.
Luxury Hotel
This hotel is recognized as a 5-star property, providing a high level of service and facilities, often associated with luxury stays, particularly appealing to families visiting nearby attractions.
Hotel Taking Steps Towards Sustainability
Awarded the Green Key certification, this hotel demonstrates a commitment to sustainability through energy-efficient practices and responsible waste management. They use eco-friendly products like glass bottles and wooden key cards, have an EV charging station, and maintain a herb garden for a farm-to-table concept. The rooms feature recycling bins, LED light bulbs, and eco-friendly cleaning products and toiletries.
Hotel for Honeymoon
This hotel offers modern accommodations and various entertainment options being close to Imagicaa theme park. It provides a comfortable and exciting stay for honeymooners interested in combining relaxation with amusement.
Family Friendly Hotel
This hotel offers direct access to Imagicaa Theme Park and Aqua Magica Water Park, making it ideal for families. It features an outdoor pool, spa, fitness center, kids' play zone, and various dining options including kids' meals. The hotel also provides activities like a game room, water park, and evening entertainment.
Hotel with Swimming Pool
Novotel Imagicaa Khopoli features a swimming pool. It is known for its convenient location and comprehensive amenities, making it ideal for families and leisure travelers looking for a comfortable stay with excellent pool facilities.
Outdoor Pool
Business Hotel
Novotel is a well-known international brand often associated with business-friendly amenities. Its location off the Mumbai-Pune Expressway makes it accessible and convenient for business travelers. As a hotel it is likely to have standard business facilities.
Hotel with Gym
This hotel offers 'INBALANCE by Novotel' which includes a 24/7 gym, swimming pool, Tattva Spa, and gaming arcade. It provides a wide range of fitness and recreational facilities.
5-Star Hotel
A confirmed 5-star hotel located near Imagicaa, offering luxurious comfort, a swimming pool, gym, spa, and multiple dining options, catering to families and leisure travelers.
Hotel with Outdoor Pool
This hotel provides an outdoor pool for guests to use. The swimming pool is also noted to offer a view.
Hotel with Spa
Romantic Hotel
Accessible Hotel
Guest Reviews
Novotel Imagicaa Khopoli enjoys a prime location that has received consistent praise from guests. The hotel's proximity to the Imagica theme park makes it a convenient base for families and thrill-seekers planning a visit. Guests frequently mentioned its fabulous and awesome location, noting that it is situated right next to the park, offering not just easy access but also splendid views of the attractions.
The natural surroundings also add to the appeal with some guests highlighting the scenic vistas of mountains and the peaceful ambiance. The property's location is described as wonderfully scenic, especially during the monsoon season when the natural beauty is at its peak.
Despite the fantastic location and proximity to Imagica, some reviews indicate that the approach roads to the hotel are in poor condition, making the journey to the property challenging. A few guests expressed frustration about the uneven and bumpy roads, making it difficult to reach even with navigation aids.
Overall, the hotel's close vicinity to Imagica and the serene natural setting are significant advantages, though the access roads may detract slightly from the ease of travel.
Novotel Imagicaa Khopoli offers a breakfast experience that's largely appreciated by its guests. The breakfast buffet is often highlighted for its good spread and variety, ensuring that guests have multiple options to choose from. Many reviews speak positively about the quality and taste of the food with some even mentioning delightful features like performances by Imagica characters which especially wow the children.
Despite these positives, there are areas where the breakfast service could improve. Some guests found the breakfast sessions to be crowded and poorly managed, particularly on weekends. Issues like limited food variety on certain days and occasional instances of poorly prepared items, such as stinking idlis and sour breads, were noted. Additionally, the buffet area can become chaotic and the breakfast space seems inadequate for the hotel's capacity.
The chef's efforts are generally praised with many guests enjoying well-cooked and delicious dishes. The ambiance of having breakfast with fun activities and helpful staff adds to the overall pleasant experience. While there are minor detractors, the consensus is that the breakfast at Novotel Imagicaa Khopoli is a good start to the day with its ample and varied offerings.
Novotel Imagicaa Khopoli offers a dining experience that receives mixed reviews from guests. The dinner buffet frequently garners praise with guests highlighting it as excellent, fabulous, very good and even superb. Many appreciated the variety and the interesting options available, noting that it includes a decent spread and is particularly good for kids.
However, the pricing of both the buffet and à la carte options is a common point of critique with several guests finding the food to be excessively expensive. Some guests also felt the quality and taste of the food did not always meet Novotel's usual standards, describing it as average or substandard on certain nights. There were also mentions of specific issues, such as hard rotis and a less-than-satisfactory dining area.
Despite these criticisms, the overall sentiment towards the food remains largely positive, especially regarding the quality and options available during room service and the breakfast and dinner buffets. The hotel's hospitality and service during dinner are also appreciated, contributing positively to the dining experience.
The rooms at Novotel Imagicaa Khopoli receive mixed feedback from guests. On the positive side, many found the rooms to be clean, comfortable and spacious with some noting that they are nicely designed and well-maintained. Guests appreciated the cozy feel and cleanliness, highlighting the room service which, when efficient, added to their stay. For families, the availability of larger rooms with multiple beds was a plus and many enjoyed the overall spaciousness.
However, the reviews also reveal significant areas for improvement. Common complaints include issues with air conditioning, refrigerators not cooling and outdated room furnishings. Some rooms had cleanliness issues, such as stains on bedsheets and furniture, cigarette smells and even fungus on curtains. The lack of basic amenities and room facilities not working properly, like non-functioning heaters, Wi-Fi and plug points, frustrated several guests.
The room upkeep and maintenance appear inconsistent with some areas looking old and worn out. Problems with room allocation, where bookings made together were not placed nearby, added to the inconvenience. Balconies and rooms with unsatisfactory views, ventilation issues and damp smells were also noted by guests.
Overall, while there are aspects of the rooms that guests appreciate, there is a clear need for updates, better maintenance and improved service to meet the expectations set by the high room rates.
At Novotel Imagicaa Khopoli, guest experiences with the beds have been mixed. On the positive side, the rooms feature queen-sized beds that are cozy and comfortable, making them a good choice for families with children. Guests also appreciated the good appearance of the room beds, which were described as fluffy and inviting. However, some guests encountered issues with the cleanliness of the bed linen, reporting stains and unwashed covers. The sofa beds, despite being an additional sleeping option, were often found to be uncomfortable due to their springy mattresses. Overall, while the primary beds received praise for their comfort and size, concerns about cleanliness and the comfort of supplementary beds were noted.
Novotel Imagicaa Khopoli presents a mixed bag when it comes to cleanliness and upkeep. While several guests appreciated the clean ambiance, well-maintained property and high levels of sanitization with sanitizers placed at strategic points, many others found significant shortcomings.
Positive remarks highlighted the clean and comfortable rooms, well-sanitized environment and generally good cleanliness in rooms and common areas. The overall facility was noted for its cleanliness and hygiene, contributing to a pleasant atmosphere. However, the negative feedback painted a different picture. Numerous reviews pointed out issues such as dirty balconies with bird droppings, sticky floors and unclean bathrooms and toilets. Housekeeping services were often found wanting with several reports of poorly cleaned rooms and dirty glassware at breakfast. Some guests mentioned an unpleasant smell in common passages, flies in the rooms and even fungus on curtains.
At times, the hotel's cleanliness was severely criticized, including reports of unclean pool areas and food hygiene concerns. Despite its proximity to the popular Imagicaa theme park, the hotel's management seemed to struggle with maintaining consistent cleanliness, especially under heavy visitor traffic.
In conclusion, Novotel Imagicaa Khopoli offers a visually pleasing and sanitised environment with several positive notes on room and overall property cleanliness. However, it clearly faces challenges in maintaining these standards consistently, especially concerning detailed room upkeep and housekeeping services.
The staff at Novotel Imagicaa Khopoli received mixed reviews from guests with notable distinctions between positive and negative experiences. On the positive side, many guests complimented the staff for being courteous, helpful and polite. Specific mentions highlight the restaurant staff who were described as the best part of the stay and the efforts of housekeeping staff like Mangesh and Mr. Sachin, who were noted for providing good service. The hotel’s courteous and supporting staff helped ensure a comfortable stay for many with particular praise directed towards their attentive nature and willingness to go the extra mile to make guests feel special.
Positive impressions continued with mentions of helpful reception staff, a friendly demeanor and welcoming nature. Guests appreciated the hard work and professionalism exhibited by many of the staff members. Individual commendations were given to staff members like Sumon Bhattacharya for exemplary hospitality and the travel desk’s Kajol for being courteous. The overall positive comments described the staff as very professional and hospitable with some guests underscoring amazing hospitality provided by both the staff and management.
However, there were considerable criticisms as well. A number of guests found the staff to be unresponsive, uncooperative and at times, rude or arrogant. Instances of poor room service, late responses and a general lack of responsiveness were frequently mentioned. Some guests noted that the staff seemed disoriented and not sufficient to handle the hotel when fully booked with front desk and housekeeping receiving particular criticism for failing to maintain standards. Issues such as staff not being accommodating, slow room service and lack of proactive measures like setting up sofabeds or carrying luggage were highlighted as areas needing improvement.
In summary, while the Novotel Imagicaa Khopoli staff demonstrates strong potential through their courteous and hardworking individuals, there are significant areas where service consistency and responsiveness need enhancement to ensure a uniformly positive guest experience.
In terms of Wi-Fi, Novotel Imagicaa Khopoli faces several challenges. Many guests report interruptions and inconsistent connectivity. Some describe the Wi-Fi service as poor and several have experienced times when the Wi-Fi was completely unavailable. Basic amenities like reliable internet seem to be lacking with many guests noting that even 3G service outperforms the hotel's Wi-Fi. There have also been disturbances from messages related to dish net renewal. Despite occasional reports of satisfactory Wi-Fi, the general consensus points to an area in need of improvement.
The pool area at Novotel Imagicaa Khopoli is often highlighted as one of the best features of the hotel. Guests appreciated the well-maintained and spacious pool with several reviews describing it as excellent and beautiful. The atmosphere around the swimming pool was also praised, creating a relaxing and enjoyable environment.
However, there were recurring issues with cleanliness, as multiple guests reported the pool being unclean or not properly managed. Unfortunately, there were also mentions of a snake in the pool, which can be quite alarming for guests. Assistance with towels at the pool area seemed to be lacking and some visitors were disappointed with the early closing time of the pool.
Additionally, the pool area faced operational challenges due to Covid-19 restrictions, resulting in closures and limitations on service, such as the lack of drinks served on certain days. While the large outdoor pool is a significant draw, its inconsistent maintenance and operational interruptions have posed some challenges for guests seeking a seamless experience.
Novotel Imagicaa Khopoli is an ideal destination for families, offering a range of amenities and activities that cater especially to those with children. The hotel provides a cozy, comfortable stay with rooms spacious enough to accommodate small families, featuring options like two queen beds or family rooms. The ambiance is distinctly family-friendly, making it perfect for a family vacation or a get-together with extended family groups.
Children will find the hotel a dream come true with fun activities like Housie, Karaoke and various family games to keep them entertained. There’s a toddler area and a small play area for kids, although some guests felt the children’s play area could use some enhancement. Breakfast time is especially enjoyable for kids with fun song performances by artists adding to the delight.
Overall, Novotel Imagicaa Khopoli receives high recommendations from families who have stayed there, citing its suitability for a comfortable and enjoyable family stay.
Novotel Imagicaa Khopoli has received mixed reviews in terms of its five-star rating, facilities and services. Guests noted that the hotel's facilities, particularly the rooms, fall short of the expectations associated with a five-star property. Issues such as room cleanness and bad leakages were highlighted as areas that do not meet five-star standards.
While some guests appreciated that the hotel is affordable and commended certain amenities, many felt that the overall experience does not reflect a true five-star quality. They mentioned that the hotel should train its staff to better meet five-star standards and urged the management to periodically review and update the services to align with guests' expectations of a five-star establishment.
Overall, expectations of five-star facilities and services were not consistently met, suggesting that potential visitors should temper their expectations when considering this hotel.
Novotel Imagicaa Khopoli stands out as an ideal destination for business travelers. The hotel is noted for its well-maintained conference rooms, which provide a conducive environment for business meetings. Its corporate standard facilities cater specifically to the needs of business guests, ensuring convenience and business friendliness throughout their stay. The hotel's location is also praised as being particularly suitable for business purposes. While there are mentions of a congested crowd and a small work area, the overall impression is that Novotel Imagicaa Khopoli offers robust amenities and services designed to support business activities efficiently.
The outdoor pool at Novotel Imagicaa Khopoli receives generally positive feedback from guests. Described as very nice and excellent, it appeals to both individuals and families with a large pool area that stands out. Cleanliness is usually highlighted, though there are occasional mentions of the pool being dirty. Guests appreciate the additional poolside activities and the proximity of outdoor games, which enhance the overall experience. The presence of a dedicated kids' pool area is a plus for families. However, it is worth noting that the pool has been closed or not operational at times, which may affect some visitors' plans.
Novotel Imagicaa Khopoli offers a stay characterized by luxury and a modern feel, providing guests with a grand attire and a 5-star ambiance. The hotel features a luxury property and facilities, aiming to deliver a luxurious experience. Guests highlight the five-star feel and the overall luxury ambiance of the property. However, some reviews indicate a gap between the expected and actual standards of service and comfort with a few mentioning the decor being outdated and some services not aligning with the 5-star status. Despite these concerns, the stay promises a generally luxurious experience, though some guests feel it might be overpriced compared to other 5-star hotels.
Novotel Imagicaa Khopoli offers a romantic ambiance that is ideal for couples and honeymooners. The breathtaking view from the terrace, particularly at sunset, adds to the charm of the experience. With nice romantic options and a designated couples area, the hotel ensures a memorable stay for those seeking a romantic getaway. Overall, the feedback indicates a good stay with particular praise for its suitability for couples and honeymooners.
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Location
The natural surroundings also add to the appeal with some guests highlighting the scenic vistas of mountains and the peaceful ambiance. The property's location is described as wonderfully scenic, especially during the monsoon season when the natural beauty is at its peak.
Despite the fantastic location and proximity to Imagica, some reviews indicate that the approach roads to the hotel are in poor condition, making the journey to the property challenging. A few guests expressed frustration about the uneven and bumpy roads, making it difficult to reach even with navigation aids.
Overall, the hotel's close vicinity to Imagica and the serene natural setting are significant advantages, though the access roads may detract slightly from the ease of travel.
Breakfast
Despite these positives, there are areas where the breakfast service could improve. Some guests found the breakfast sessions to be crowded and poorly managed, particularly on weekends. Issues like limited food variety on certain days and occasional instances of poorly prepared items, such as stinking idlis and sour breads, were noted. Additionally, the buffet area can become chaotic and the breakfast space seems inadequate for the hotel's capacity.
The chef's efforts are generally praised with many guests enjoying well-cooked and delicious dishes. The ambiance of having breakfast with fun activities and helpful staff adds to the overall pleasant experience. While there are minor detractors, the consensus is that the breakfast at Novotel Imagicaa Khopoli is a good start to the day with its ample and varied offerings.
Dinner
However, the pricing of both the buffet and à la carte options is a common point of critique with several guests finding the food to be excessively expensive. Some guests also felt the quality and taste of the food did not always meet Novotel's usual standards, describing it as average or substandard on certain nights. There were also mentions of specific issues, such as hard rotis and a less-than-satisfactory dining area.
Despite these criticisms, the overall sentiment towards the food remains largely positive, especially regarding the quality and options available during room service and the breakfast and dinner buffets. The hotel's hospitality and service during dinner are also appreciated, contributing positively to the dining experience.
Rooms
However, the reviews also reveal significant areas for improvement. Common complaints include issues with air conditioning, refrigerators not cooling and outdated room furnishings. Some rooms had cleanliness issues, such as stains on bedsheets and furniture, cigarette smells and even fungus on curtains. The lack of basic amenities and room facilities not working properly, like non-functioning heaters, Wi-Fi and plug points, frustrated several guests.
The room upkeep and maintenance appear inconsistent with some areas looking old and worn out. Problems with room allocation, where bookings made together were not placed nearby, added to the inconvenience. Balconies and rooms with unsatisfactory views, ventilation issues and damp smells were also noted by guests.
Overall, while there are aspects of the rooms that guests appreciate, there is a clear need for updates, better maintenance and improved service to meet the expectations set by the high room rates.
Beds
Cleanliness
Positive remarks highlighted the clean and comfortable rooms, well-sanitized environment and generally good cleanliness in rooms and common areas. The overall facility was noted for its cleanliness and hygiene, contributing to a pleasant atmosphere. However, the negative feedback painted a different picture. Numerous reviews pointed out issues such as dirty balconies with bird droppings, sticky floors and unclean bathrooms and toilets. Housekeeping services were often found wanting with several reports of poorly cleaned rooms and dirty glassware at breakfast. Some guests mentioned an unpleasant smell in common passages, flies in the rooms and even fungus on curtains.
At times, the hotel's cleanliness was severely criticized, including reports of unclean pool areas and food hygiene concerns. Despite its proximity to the popular Imagicaa theme park, the hotel's management seemed to struggle with maintaining consistent cleanliness, especially under heavy visitor traffic.
In conclusion, Novotel Imagicaa Khopoli offers a visually pleasing and sanitised environment with several positive notes on room and overall property cleanliness. However, it clearly faces challenges in maintaining these standards consistently, especially concerning detailed room upkeep and housekeeping services.
Staff
Positive impressions continued with mentions of helpful reception staff, a friendly demeanor and welcoming nature. Guests appreciated the hard work and professionalism exhibited by many of the staff members. Individual commendations were given to staff members like Sumon Bhattacharya for exemplary hospitality and the travel desk’s Kajol for being courteous. The overall positive comments described the staff as very professional and hospitable with some guests underscoring amazing hospitality provided by both the staff and management.
However, there were considerable criticisms as well. A number of guests found the staff to be unresponsive, uncooperative and at times, rude or arrogant. Instances of poor room service, late responses and a general lack of responsiveness were frequently mentioned. Some guests noted that the staff seemed disoriented and not sufficient to handle the hotel when fully booked with front desk and housekeeping receiving particular criticism for failing to maintain standards. Issues such as staff not being accommodating, slow room service and lack of proactive measures like setting up sofabeds or carrying luggage were highlighted as areas needing improvement.
In summary, while the Novotel Imagicaa Khopoli staff demonstrates strong potential through their courteous and hardworking individuals, there are significant areas where service consistency and responsiveness need enhancement to ensure a uniformly positive guest experience.
Wi-Fi
Pool
However, there were recurring issues with cleanliness, as multiple guests reported the pool being unclean or not properly managed. Unfortunately, there were also mentions of a snake in the pool, which can be quite alarming for guests. Assistance with towels at the pool area seemed to be lacking and some visitors were disappointed with the early closing time of the pool.
Additionally, the pool area faced operational challenges due to Covid-19 restrictions, resulting in closures and limitations on service, such as the lack of drinks served on certain days. While the large outdoor pool is a significant draw, its inconsistent maintenance and operational interruptions have posed some challenges for guests seeking a seamless experience.
Family
Children will find the hotel a dream come true with fun activities like Housie, Karaoke and various family games to keep them entertained. There’s a toddler area and a small play area for kids, although some guests felt the children’s play area could use some enhancement. Breakfast time is especially enjoyable for kids with fun song performances by artists adding to the delight.
Overall, Novotel Imagicaa Khopoli receives high recommendations from families who have stayed there, citing its suitability for a comfortable and enjoyable family stay.
5 Star
While some guests appreciated that the hotel is affordable and commended certain amenities, many felt that the overall experience does not reflect a true five-star quality. They mentioned that the hotel should train its staff to better meet five-star standards and urged the management to periodically review and update the services to align with guests' expectations of a five-star establishment.
Overall, expectations of five-star facilities and services were not consistently met, suggesting that potential visitors should temper their expectations when considering this hotel.
Business
Outdoor Pool
Luxury
Romantic
Yes, Novotel Imagicaa Khopoli has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Novotel Imagicaa Khopoli.
No, Novotel Imagicaa Khopoli doesn't allow dogs.
No, parking facilities aren't available at Novotel Imagicaa Khopoli.
Yes, Novotel Imagicaa Khopoli has a gym.
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