Crowne Plaza Hotel Philadelphia - King of Prussia by IHG
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Summary of reviewsThe Crowne Plaza Hotel Philadelphia - King of Prussia by IHG, is predominantly celebrated for its prime location and overall service quality. Positioned just a short walk from the King of Prussia Mall, one of the largest shopping centers in the region, the hotel's location offers unrivaled convenience for shopping and dining enthusiasts. Guests particularly appreciate the ease of access to numerous restaurants and stores, enhancing their stay with diverse culinary and shopping experiences. The proximity to a connected parking lot, which includes a Costco, adds another layer of convenience, making this hotel a top choice for both leisure and business travelers.
The breakfast experience at the hotel yields mixed reviews. While many visitors praise the enjoyable and filling selection, the price on weekends and occasional lack of variety have been noted as points for improvement. Despite some criticisms, the hotel's breakfast staff receives commendation for their friendliness and helpfulness. For those who opt out of the breakfast service, the availability of free coffee stands as a positive alternative.
Guest reviews on the rooms reveal both strengths and areas for enhancement. Many praise the rooms for being spacious, modern and super clean with comfortable beds and well-maintained bathrooms frequently highlighted. However, certain guests noted the absence of essential amenities like refrigerators and microwaves and some reported cleanliness issues, including coffee stains and unserviced requests. The overall welcoming nature and exceptional service of the staff often compensate for these drawbacks.
Cleanliness throughout the property receives mixed feedback. While many guests find the rooms and property to be clean and updated, the common areas and hallways attract more criticism. Issues such as dirty carpets, mold in bathroom corners and used linens in visible areas indicate a need for more rigorous cleaning standards in shared spaces.
The hotel's staff is frequently praised for their friendliness, helpfulness and courteous demeanor, significantly enhancing the overall guest experience. Many highlight the positive check-in process and the exceptional service provided by the staff. Despite a few instances of perceived rudeness and strict policies, the majority of reviews reflect a high level of satisfaction with the staff's attentiveness.
Lastly, the comfort of the beds is a consistent highlight among guests. Many describe the mattresses as good, supportive and conducive to restful sleep. Although there are occasional concerns regarding bed alignment and stained sheets, most guests affirm that the beds provide a cozy and relaxing stay experience.
In summary, the Crowne Plaza Hotel Philadelphia - King of Prussia by IHG, stands out for its exceptional location and customer service with comfortable accommodations and a generally pleasant stay, despite minor areas needing improvement in amenities and cleanliness.
Categories
The breakfast experience at the hotel yields mixed reviews. While many visitors praise the enjoyable and filling selection, the price on weekends and occasional lack of variety have been noted as points for improvement. Despite some criticisms, the hotel's breakfast staff receives commendation for their friendliness and helpfulness. For those who opt out of the breakfast service, the availability of free coffee stands as a positive alternative.
Guest reviews on the rooms reveal both strengths and areas for enhancement. Many praise the rooms for being spacious, modern and super clean with comfortable beds and well-maintained bathrooms frequently highlighted. However, certain guests noted the absence of essential amenities like refrigerators and microwaves and some reported cleanliness issues, including coffee stains and unserviced requests. The overall welcoming nature and exceptional service of the staff often compensate for these drawbacks.
Cleanliness throughout the property receives mixed feedback. While many guests find the rooms and property to be clean and updated, the common areas and hallways attract more criticism. Issues such as dirty carpets, mold in bathroom corners and used linens in visible areas indicate a need for more rigorous cleaning standards in shared spaces.
The hotel's staff is frequently praised for their friendliness, helpfulness and courteous demeanor, significantly enhancing the overall guest experience. Many highlight the positive check-in process and the exceptional service provided by the staff. Despite a few instances of perceived rudeness and strict policies, the majority of reviews reflect a high level of satisfaction with the staff's attentiveness.
Lastly, the comfort of the beds is a consistent highlight among guests. Many describe the mattresses as good, supportive and conducive to restful sleep. Although there are occasional concerns regarding bed alignment and stained sheets, most guests affirm that the beds provide a cozy and relaxing stay experience.
In summary, the Crowne Plaza Hotel Philadelphia - King of Prussia by IHG, stands out for its exceptional location and customer service with comfortable accommodations and a generally pleasant stay, despite minor areas needing improvement in amenities and cleanliness.
Business Hotel
Crowne Plaza hotels are known for catering to business travelers, often featuring extensive meeting facilities, business centers, and comfortable accommodations.
Hotel with Gym
This hotel provides a fitness center, allowing guests to maintain their workout routines while traveling. It is well-suited for both business and leisure travelers.
4-Star Hotel
This hotel provides a 24-hour gym and a 24-hour business center. Guests can dine at the on-site Stirlings Restaurant, and rooms are equipped with mini-fridges and coffee makers.
Family Friendly Hotel
Hotel with Swimming Pool
Pool Lap Lanes
Accessible Hotel
Hotel with Pool Lap Lanes
Guest Reviews
The Crowne Plaza Hotel Philadelphia - King of Prussia by IHG, is highly praised for its prime location, particularly for those eager to shop or dine. Situated just a short walk from the King of Prussia Mall, one of the largest shopping centers in the area, the hotel offers unparalleled convenience for retail therapy and a wide array of dining options. Patrons appreciate the ease of access to numerous restaurants and stores, enhancing their stay with diverse culinary and shopping experiences.
The hotel's location next to a connected parking lot, which includes a Costco, ensures added convenience for guests. Additionally, the venue's proximity is advantageous for those attending events in the area, marking it a suitable spot for both leisure and business travelers.
Maintaining high standards of comfort and service, the hotel is described as clean and modern with friendly and helpful staff. Visitors found the rooms comfortable and clean, which complements its ideal positioning. While the hotel's own facilities, including the restaurant and staff service, receive positive mentions, it's the outstanding location that stands out as the most significant draw for guests staying at the Crowne Plaza Hotel Philadelphia - King of Prussia.
The breakfast experience at the Crowne Plaza Hotel Philadelphia - King of Prussia by IHG, has garnered a variety of opinions. On the positive side, many guests found the breakfast selection to be enjoyable and the options filling and well-suited for larger groups. Specific highlights included a good buffet with a decent variety and well-prepared items such as bacon, which received commendation. Additionally, the friendliness and helpfulness of the breakfast staff were appreciated by several visitors.
However, there were some less favorable comments as well. Some guests felt that the price of the breakfast on weekends was high and for that cost, the quality and selection could have been better. There were also mentions of the breakfast not being particularly impressive with a few comparing it to offerings found in lower-budget hotels. It's worth noting that breakfast was not included in the stay for some guests and at times, it was not available due to COVID-19 restrictions. Despite this, those who missed the breakfast did mark the free coffee as a positive alternative.
The Crowne Plaza Hotel Philadelphia - King of Prussia by IHG, seems to offer a mixed experience when it comes to the rooms. On the positive side, guests frequently praised the rooms for being beautiful, spacious and super clean. The bathrooms were particularly highlighted for their setup and cleanliness with some guests loving the walk-in showers. Comfort was a recurring theme with multiple mentions of comfortable beds and well-sized rooms suitable for families or groups of four.
However, there were some areas for improvement noted. Some guests mentioned that the rooms felt old and lacked essential amenities like refrigerators, microwaves and safes. There were also a few mentions of rooms not being adequately cleaned with incidents of coffee stains on sheets and unserviced requests. While the lobby and check-in area were commended for their cleanliness, issues such as unclean bathrooms and the presence of ants in some rooms were points of concern.
Overall, the staff at this location were appreciated for their exceptional service, adding to the overall positive experiences for many visitors, despite some drawbacks regarding room maintenance and amenities.
Guests at the Crowne Plaza Hotel Philadelphia - King of Prussia by IHG, consistently praise the beds for their comfort. The mattresses are generally described as good and supportive, contributing to a restful sleep. Many reviewers highlight the beds as very comfortable or super comfortable, reinforcing the overall positive feedback. However, there are occasional concerns about the bed's alignment and the cleanliness of the sheets, which some found stained and uncomfortable. Despite these minor issues, the prevalent sentiment is that the beds provide a cozy and relaxing stay experience.
The Crowne Plaza Hotel Philadelphia - King of Prussia by IHG, presents a mixed bag of cleanliness experiences. On the positive side, many guests appreciated the clean and updated look of the property, highlighting the cleanliness of the rooms and friendly, accommodating staff. Some reviewers specifically noted that the rooms were very clean and comfortable. Additionally, the hotel's location near the mall added to its appeal.
However, the cleanliness of common areas and hallways garnered more criticism. Several guests pointed out dirty carpets, unclean floors and the presence of mold in bathroom corners. The hallways were frequently mentioned as being particularly dirty with some guests noting used linens piled in visible areas. The condition of the elevator was also a concern with remarks about it needing repainting and cleaning.
In summary, while the hotel rooms and the staff receive commendations for their cleanliness and service, the common areas and hallways could benefit from more rigorous cleaning measures.
The staff at Crowne Plaza Hotel Philadelphia - King of Prussia by IHG, generally receives high praise from guests for their friendliness, helpfulness and courteous demeanor. Many reviews highlight the exceptional service provided by the hotel team, describing them as polite, kind and informative. The check-in process is often noted as positive with various mentions of friendly and efficient front desk staff. Guests frequently comment on the amazing customer service and the helpful nature of the staff, contributing to an overall welcoming atmosphere at the hotel.
However, there are some contrasting experiences with a few guests mentioning instances of rudeness and strict policies regarding payment, which affected their perception of the staff. Despite these isolated incidents, the majority of the feedback reflects a high level of satisfaction with the staff's service, emphasizing their role in enhancing the overall guest experience at the hotel.
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Location
The hotel's location next to a connected parking lot, which includes a Costco, ensures added convenience for guests. Additionally, the venue's proximity is advantageous for those attending events in the area, marking it a suitable spot for both leisure and business travelers.
Maintaining high standards of comfort and service, the hotel is described as clean and modern with friendly and helpful staff. Visitors found the rooms comfortable and clean, which complements its ideal positioning. While the hotel's own facilities, including the restaurant and staff service, receive positive mentions, it's the outstanding location that stands out as the most significant draw for guests staying at the Crowne Plaza Hotel Philadelphia - King of Prussia.
Breakfast
However, there were some less favorable comments as well. Some guests felt that the price of the breakfast on weekends was high and for that cost, the quality and selection could have been better. There were also mentions of the breakfast not being particularly impressive with a few comparing it to offerings found in lower-budget hotels. It's worth noting that breakfast was not included in the stay for some guests and at times, it was not available due to COVID-19 restrictions. Despite this, those who missed the breakfast did mark the free coffee as a positive alternative.
Rooms
However, there were some areas for improvement noted. Some guests mentioned that the rooms felt old and lacked essential amenities like refrigerators, microwaves and safes. There were also a few mentions of rooms not being adequately cleaned with incidents of coffee stains on sheets and unserviced requests. While the lobby and check-in area were commended for their cleanliness, issues such as unclean bathrooms and the presence of ants in some rooms were points of concern.
Overall, the staff at this location were appreciated for their exceptional service, adding to the overall positive experiences for many visitors, despite some drawbacks regarding room maintenance and amenities.
Beds
Cleanliness
However, the cleanliness of common areas and hallways garnered more criticism. Several guests pointed out dirty carpets, unclean floors and the presence of mold in bathroom corners. The hallways were frequently mentioned as being particularly dirty with some guests noting used linens piled in visible areas. The condition of the elevator was also a concern with remarks about it needing repainting and cleaning.
In summary, while the hotel rooms and the staff receive commendations for their cleanliness and service, the common areas and hallways could benefit from more rigorous cleaning measures.
Staff
However, there are some contrasting experiences with a few guests mentioning instances of rudeness and strict policies regarding payment, which affected their perception of the staff. Despite these isolated incidents, the majority of the feedback reflects a high level of satisfaction with the staff's service, emphasizing their role in enhancing the overall guest experience at the hotel.
Yes, Crowne Plaza Hotel Philadelphia - King of Prussia by IHG has pool(s) that belong to one or more of the following categories: Pool Lap Lanes.
No, a spa isn't available at Crowne Plaza Hotel Philadelphia - King of Prussia by IHG.
No, Crowne Plaza Hotel Philadelphia - King of Prussia by IHG doesn't allow dogs.
No, parking facilities aren't available at Crowne Plaza Hotel Philadelphia - King of Prussia by IHG.
Yes, Crowne Plaza Hotel Philadelphia - King of Prussia by IHG has a gym.
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