Kissamos35.49553000,
23.65472800,
Stratigou Tzanaki Sq Georgiadaki 6 Str(Show on Map)
9.6
Excellent
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1 room2 guests1 room, 2 guests
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Summary of reviewsCastell Hotel is a centrally located hotel in the charming town of Kissamos, making it an excellent location for every kind of traveler. The hotel boasts modern and attractive rooms that are clean, comfortable and come with ample amenities. The staff is exceptional, caring, welcoming, friendly, kind and endlessly helpful, providing excellent recommendations for local activities. The hotel is conveniently located in the city center with great views of the sea, making it the best on many guests' trips to Crete. The beach is just a short walk away and the hotel offers amenities such as beach umbrellas, towels and toys that guests can borrow for free. The beds are super comfortable and the attention to soundproofing is excellent. Overall, Castell Hotel provides comfortable, clean and new accommodations at a reasonable price, making it an ideal spot for visitors exploring the town and nearby beaches. Show more
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Categories
Dog Friendly Hotel
Castell Hotel allows dogs of any size for no additional fee and provides food and water bowls. Cats may also be allowed by request.
Cheap Hotel
This hotel provides budget-friendly accommodation in Kissamos. It's a simple hotel with essential amenities, perfect for travellers looking for an affordable base to explore the area.
Hotel where Extra Health & Safety Measures Have Been Taken
Likely adheres to basic cleaning and safety protocols, ensuring a comfortable stay for guests.Arrival
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 6 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
"Health First" certification issued by the Hellenic Chamber of Hotels / Ministry of Tourism in Greece
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?
Solar radiation
What makes your hotel/accommodation eco-friendly?
Windows that block heat/cold (i.e. triple-glazed windows)
Engaged in eco-friendly initiatives (i.e. reforestation, wildlife conservation)
Use of non-toxic cleaning products
LED lighting throughout the premises
Employees are trained to follow environmental policies
Toilets flush up to 6 litres per flush
Toilet paper made of non-chlorine bleached paper or awarded with an eco-label
Waste is separated into at least 3 categories
No disposable (single use) cups/glasses, plates and cutlery
Most of the ingredients used to prepare meals are locally produced
Answers last updated by Castell Hotel
Family Friendly Hotel
Business Hotel
Small Hotel
Room Types
Studio with Sea ViewThis double room features a balcony and a sofa..
Standard Double RoomThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit has 2 beds.
Quadruple Room with Sea ViewGuests can make meals in the kitchen that has a stovetop, a refrigerator, kitchenware and an oven. This air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit has 4 beds.
Superior Quadruple RoomIn the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. This air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit has 4 beds.
Studio with Mountain ViewProviding free toiletries, this studio includes a private bathroom with a shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned studio provides a flat-screen TV with satellite channels, a washing machine, a private entrance, soundproof walls as well as city views. The unit offers 3 beds.
About Castell Hotel
License: 1042K012A3224001
Guest Reviews
9.6
Excellent
Location
Castell Hotel is a great choice for those looking for a centrally located hotel in the charming town of Kissamos. The hotel is situated near a variety of restaurants, bakeries, shops and places of interest, perfect for those who wish to fully explore the town. Its location is also ideal for those planning to go on day trips to nearby beaches like Balos, Elafonisi and Falassarna. The hotel rooms are lovely and comfortable and some even have balconies with views of the main square, which make for a great spot to enjoy a morning coffee. Additionally, guests can easily park their cars nearby the hotel. The hotel's proximity to the town's main square, archaeological museum and beach make it an excellent location for every kind of traveler. Owners of Castell Hotel are very friendly and provide excellent recommendations for local activities.
Rooms
The Castell Hotel boasts modern and attractive rooms with many guests praising their cleanliness, comfort and ample amenities. The hotel's location in the heart of town is also highly regarded. Rooms offer lovely views of the sea and city center and are available in various sizes with some of the largest and most spacious rooms receiving particular praise. Guests also appreciate daily housekeeping and the availability of air conditioning. The hotel offers both simple and well-equipped apartments, suitable for short stays as well. Overall, the Castell Hotel provides comfortable, clean and new accommodations at a reasonable price, making it an ideal spot for visitors exploring the town and nearby beaches.
Beds
If you're looking for a hotel with comfortable beds, look no further than Castell Hotel. Guest reviews consistently praise the comfort of the beds and pillows with phrases like "very comfortable bed," "comfy beds," and "super comfortable bedding." Visitors from around the world agree that the beds are a highlight of the hotel with positive comments in several languages including Italian, German and Spanish. Additionally, guests appreciate the attention to soundproofing with one reviewer noting that the windows do an excellent job of blocking out noise. Overall, if you're seeking a restful night's sleep during your travels, Castell Hotel is a great choice.
Cleanliness
If you're looking for a hotel that's clean and comfortable, look no further than Castell Hotel. Guest reviews rave about the spotlessly clean rooms with all the amenities you need to enjoy your stay. The hotel's top-notch cleanliness is evident in the daily room cleaning and fresh linens with many guests noting that everything was perfectly clean and new. The staff is praised for their attention to detail in keeping the hotel and rooms immaculate. The hotel is conveniently located in the city center with great views of the sea, making it the best on many guests' trips to Crete. Overall, you can expect a clean and welcoming environment when you stay at Castell Hotel.
Staff
If you're looking for a hotel with an exceptional staff, Castell Hotel is the place to be. Many guests have commended the staff for being caring, welcoming, cool, friendly, kind and endlessly helpful. You will meet owners who are committed to hospitality and will do everything to help you during your stay. The staff is always ready to greet you with a smile and they have excellent knowledge of the area and can provide you with tips and recommendations on the best local beaches, taverns and swimming spots. Niki, Katerina and Ioannis are the dream team and the best hosts you could ever ask for, according to some of the guests. The hotel team is super friendly and will make you feel at home from the first moment. They are full of good energy and have helpful tips for tourists. The owners are always available to answer questions and recommend the best local places to visit. Whether it's Niki, Katerina, or Janis, all of them are fabulous and could not do enough for their guests. The hotel service is brilliant with staff that made sure guests had an amazing stay. The personnel are eccellente, sehr liebevolle, super cordiale e disponibile and incredibly friendly and helpful. Overall, the staff at Castell Hotel is truly incredible and they make the hotel experience unforgettable.
Beach
If you're looking for a hotel close to the beach, Castell Hotel is the perfect place for you. The beach is just a short walk away with some guests reaching it in just one minute. The location of the hotel is also great, situated in the center and near the sea, making it a convenient choice for those visiting Kissamos, Balos or Elafonissi. The hotel offers amenities such as beach umbrellas, towels and toys that guests can borrow for free. Parking is also easy to find around the hotel. Many guests appreciated the recommendations from the staff, who provided information on lesser-known and more isolated beaches. For those looking to dine by the beach, there are several restaurants nearby as well.
No, Castell Hotel doesn't have any pool.
No, a spa isn't available at Castell Hotel.
Yes, Castell Hotel welcomes dogs.
No, parking facilities aren't available at Castell Hotel.