SoHo Inn

Situated in a convenient spot, The Keys hotel is well-located for travelers who prioritize ease of access and proximity to key amenities. Guests appreciate its placement near major highways, making it easy to reach various destinations. The property is strategically positioned close to essential services such as doctors' offices and family residences, catering to diverse visitor needs. Furthermore, it's within immediate reach of quick dining options like McDonald’s and has practical points of interest, including a nearby bus stop and gas station, adding to its accessibility. Frequent guests acknowledge the positive changes being implemented by the owner, highlighting consistent improvements in their stay experiences, even though some instances of maintenance issues have been reported. Despite varied impressions of the overall facility condition, the affordability and location remain standout features for those seeking straightforward accommodations.

The Keys hotel has clearly left many guests disappointed with the state of its rooms. Feedback from visitors suggests that cleanliness and maintenance are major areas of concern. Reports consistently describe rooms as filthy, with cockroaches and unpleasant odors being frequent issues. Many guests noted the presence of stains on the beds and carpets, broken fixtures, and rooms that seemed to be falling apart. Problems extend to the bathrooms, which were often found to be in poor condition with rust, mold, and unfinished flooring. Guests faced malfunctioning appliances, like fridges and TVs, and structural issues, such as holes in the walls and peeling paint. Safety concerns were also raised, with missing locks on doors and sightings of bedbugs, leading some to take drastic measures like staying in their cars instead. Furthermore, noise disturbances and questionable activities near the hotel added to the discomfort. Overall, the prevailing sentiment is that significant improvements are needed in both cleanliness and upkeep to ensure a satisfactory stay. The hotel’s current condition appears to be far from what guests anticipated based on its advertisements, leading many to caution against booking a stay at The Keys.

When considering "The Keys" as a potential destination, those with a keen eye for cleanliness might want to proceed with caution. Reviews consistently highlight significant challenges with maintaining basic standards of hygiene. Guests have frequently encountered unpleasant odors, with cigarette smoke and mold being particularly pervasive. The presence of cockroaches and other bugs, as well as issues with outdated and unclean facilities like carpets and light fixtures, are recurring points of concern. Some visitors noted the need to take matters into their own hands by purchasing their own light bulbs or using air fresheners to mitigate the environment. The hotel seems to struggle with providing a consistent supply of essential items such as towels, and at times, even basic customer service, as some guests reported difficulties in reaching staff. Overall, while the potential for cost savings exists, it appears to come with the necessity for guests to temper expectations around cleanliness and comfort.

The staff at The Keys hotel consistently make a positive impression on guests, often noted for their friendliness and helpfulness. The team goes above and beyond to ensure a welcoming atmosphere, with particular praise for the attentive service provided at the front desk. Reception staff stand out for their ability to handle situations efficiently, such as making quick decisions regarding room issues, and they warmly engage with guests upon arrival. Milly, a member of the front desk staff, is highlighted for her exceptional customer service skills, offering a warm smile and attentive care that enhance the guest experience. Overall, the staff contribute significantly to a pleasant stay, characterized by their welcoming demeanor and customer-focused approach.