Knysna-34.06976500,
23.08922800,
Lagoonview Drive, Eastern Head(Show on Map)
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Summary of reviewsPezula Nature Retreat, nestled in the magnificent landscapes of Knysna, provides guests with a serene and picturesque setting, offering stunning views and a peaceful ambiance ideal for relaxation. The retreat's prime location is highly praised for its natural beauty, accessible proximity to local attractions and safe, scenic surroundings, making it a coveted destination for travelers.
Guests find the spacious and comfortable rooms to be a highlight, often lauding their tranquility, cleanliness and stunning views over the lagoon and coastline. The well-decorated interiors, cozy fireplaces, luxurious bathrooms and amenities like jacuzzis and kitchenettes ensure a homely and luxurious experience. However, some rooms are noted for being slightly outdated and minor maintenance issues have been reported.
Breakfast at Pezula Nature Retreat receives mixed reviews. While many guests praise the superb quality, variety and particularly the coffee, others find the menu repetitive and service disorganized, especially during busy times. The dining experience extends to dinner, where some guests commend the excellence and deliciousness of the food, yet others criticize the quality and service consistency.
Cleanliness at the retreat is another area with varied feedback. While many guests appreciated the well-maintained and beautiful rooms, others noted lapses in housekeeping and cleanliness, citing issues such as dusty rooms and hygiene concerns.
The staff at Pezula Nature Retreat receive commendations for their friendliness and willingness to assist, contributing positively to many guests' experiences. However, inconsistent service and occasional unprofessional behavior have been points of concern for some, particularly in the reception and dining areas.
Amenities at the retreat, including the well-equipped gym, picturesque pool areas and the spa, enhance the overall guest experience. The gym is particularly praised for its state-of-the-art equipment, while the pool areas offer beautiful, tranquil spots for relaxation. The spa receives high marks for its treatments and facilities, despite some criticism regarding cost and occasional unprofessional staff behavior.
Family-friendly features make Pezula Nature Retreat an excellent choice for those traveling with children. Spacious rooms, dedicated play areas and a range of activities for kids are frequently praised, ensuring both kids and adults have a memorable stay. Pet-friendly policies and easy parking further add to the appeal for families.
While the Wi-Fi service at the retreat varies in reliability, the overall consensus points to a need for improvement, especially in areas far from reception. Parking options are generally convenient with shuttle and golf cart services available, though there are minor concerns about the adequacy of parking spaces.
In summary, Pezula Nature Retreat offers a blend of natural beauty, luxurious accommodations and a welcoming atmosphere, making it a favored destination. There are areas for improvement, particularly in service consistency, Wi-Fi reliability and housekeeping, but the overall guest experience remains predominantly positive, particularly for those seeking a tranquil and visually stunning getaway. Show more
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Private Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Hotel with Private Pool Rooms
Hotel with Indoor Pool
Room Types
Nature Large SuiteGround level suites with a covered patio walking out onto the hotel gardens and grounds, allowing a nature immersion with sights, sounds and smells.
Approx. 79m². Large suite with a comfortable open plan bedroom and en-suite bathroom, walk-in closet and kitchenette.
Nature Extra Large SuiteThis suite features a fireplace. Boasting a private entrance, this spacious suite also features 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The suite's kitchenette, which has a microwave, is available for cooking and storing food. The air-conditioned suite features a flat-screen TV with streaming services, a coffee machine, a wardrobe, a safe deposit box as well as garden views. The unit has 1 bed.
Nature Standard SuiteLocated on the Ground Floor with natural garden views, guests are afforded the opportunity to really connect with nature by living out onto it. Approx. 74m² .
Sky Vista Large SuiteOffering the best of both worlds, these Upper Level Suites offer elevated views of our lush natural gardens as well as distant views of the golf course, lagoon or ocean. Approx. 79m²
Sky Panoramic Large SuiteUpper Level Suites with sweeping views the golf course as well as either the ocean or lagoon in the distance are perfectly paired with luxurious amenities. Approx. 74m²
Sky Panoramic Extra Large SuiteUpper Level Suites with sweeping views the golf course as well as either the ocean or lagoon in the distance are perfectly paired with the luxurious amenities. Approx. 86m² | Sleeps 2 + 1
Suite with Sea ViewUpper Level Suites with sweeping views the golf course as well as either the ocean or lagoon in the distance are perfectly paired with luxurious amenities. Approx. 79m²
Wood-Fired Hot Tub One Bedroom SuiteGround Floor, double sized Suite offering a private bedroom with en-suite bathroom, lounge, dining room and fully equipped kitchen. Approx. 164m² | Sleeps 2 + 1
Sky Vista One Bedroom SuiteUpper Level One Bedroom Suite offering a private bedroom with en-suite bathroom, lounge, dining room and fully equipped kitchen. Approx. 164m² | Sleeps 2 + 1
Nature Inter-Leading Family SuiteGround Floor Suites with natural garden views and hidden kids play areas located in the gardens. Consists of one Extra Large and one Standard Suite with a shared front door. Approx. 160m² | Sleeps 2 + 2
Sky VIsta Inter-Leading Family SuiteUpper Level Suites with elevated views of the gardens and either distant golf, lagoon or ocean views. Consists of one Extra Large and one Standard Suite with a shared front door. Approx. 160m² | Sleeps 2 + 2
Sky Panoramic Inter-Leading Family SuiteUpper Level Suites with sweeping views of the golf course as well as either the ocean or lagoon in the distance. Consists of one Extra Large and one Standard Suite with a shared front door. Approx. 160m² | Sleeps 2 + 2
Upper Floor Standard SuiteOffering the best of both worlds, these Upper Level Suites offer elevated views of our lush natural gardens as well as distant views of the golf course, lagoon or ocean. Approx. 74m²
Sky Vista Extra Large SuiteOffering the best of both worlds, these Upper Level Suites offer elevated views of our lush natural gardens as well as distant views of the golf course, lagoon or ocean. Approx. 86m²
Eco Nature SuiteEnjoy the comforts of a large studio with glass doors, located on the ground floor and offering lagoon or nursery views.
This studio has a tea/coffee maker, microwave, electric kettle and an induction stove.
Eco Sky SuiteThis suite features a tea/coffee maker, flat-screen TV and microwave.
Our environmental friendly suites provide guests with a pure nature escape. Boasting a balcony with garden and golf course views, a log fireplace and a large walk-in closet. Instead of traditional air-conditioning, guests are invited to open their large sliding doors and windows to let in the natural ventilation for cooling and heating.
Wood-Fired Hot Tub Nature Large SuiteThese ground floor suite are equipped with a Wood-Fired Hot tubs.
Villa with Private PoolThe pool with a view and fireplace are the standout features of this villa. Featuring a private entrance, this air-conditioned villa consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and a shower. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious villa provides a coffee machine, a seating area, a dining area, a flat-screen TV with satellite channels, as well as garden views. The unit offers 3 beds.
Wood-Fired Hot Tub Family Inter-leading SuiteThe hot tub and fireplace are the standout features of this suite. Boasting a private entrance, this air-conditioned suite comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and a shower. The suite's kitchenette, which has a microwave, is available for cooking and storing food. The spacious suite features a coffee machine, a seating area, a wardrobe, a flat-screen TV with streaming services, as well as garden views. The unit has 3 beds.
Guest Reviews
Location
Nestled among the magnificent landscapes of Knysna, Pezula Nature Retreat boasts a prime location that leaves guests in awe. The serene and picturesque setting provides a perfect retreat for those seeking tranquility. Surrounded by natural beauty, the retreat offers stunning, enchanting views that captivate visitors. The proximity to a spectacular golf course adds to the charm, catering to enthusiasts of the sport. The spacious and comfortable rooms further complement the experience, many offering breathtaking sunset views over the hills and coastline.
The location is highly praised for its accessibility, being just a 15-minute drive from Knysna Waterfront while still feeling cocooned by nature. The environment fosters a peaceful ambiance, making it an ideal spot for relaxation and reconnecting with oneself. Guests appreciate the safe and scenic surroundings and the close proximity to the beach and hiking trails like the Fisherman’s Walk adds extra layers of adventure.
Overall, Pezula Nature Retreat’s location offers a perfect blend of convenience, natural beauty and peaceful isolation, making it a coveted destination for travelers.
Breakfast
Pezula Nature Retreat’s breakfast offerings receive mixed reviews from guests, highlighting both significant strengths and areas needing improvement. Many guests found the breakfast superb, delicious and extensive, appreciating the variety and the quality of food. The coffee stood out for some as the best hotel coffee they've experienced in a long time. The breakfast spread was often described as perfect, well-prepared and appetizing with some noting specific luxurious touches like a diverse menu and special drinks at no extra charge.
However, several guests also mentioned limited options and repetitive menus, noting the same breakfast items daily and a lack of variety. Some expressed disappointment with the slow and disorganized service, particularly on busy mornings, leading to long waits and forgotten orders. The breakfast was often considered not to meet the 5-star expectations of the hotel, needing more accommodating options, especially for special dietary requirements.
The breakfast area itself generally met expectations with some guests enjoying the ambiance and the view from the deck overlooking Knysna. Despite the positive remarks about the food quality and variety, the need for improved service and a more extensive and diverse offering was a common theme among less satisfied guests.
Dinner
Pezula Nature Retreat offers a mixed dining experience with varied guest reviews. Many guests praised the dinner at the resort, describing it as superb, excellent and delicious, while highlighting that certain dishes were amazing. Breakfast and dinner at Zachary’s restaurant received commendations and the overall dining experience was often noted to extend beyond service expectations. However, there were also criticisms regarding the quality and variety of the food. Some guests found the food underwhelming or below average with complaints about it not being prepared fresh or not meeting expectations of a high-end establishment. Dinner service was also described as slow on multiple occasions with some diners noting long waits and issues with food temperature and freshness. While some appreciated the helpful staff and beautiful restaurant ambiance, others felt that the food quality and variety left much to be desired. Overall, while there were standout positive experiences, consistency in quality and service seemed to be a concern for several guests.
Rooms
Nestled in a picturesque setting with stunning views over the lagoon, Pezula Nature Retreat boasts spacious and comfortable rooms, making it a magnificent destination for those seeking tranquility and relaxation. Guests consistently praised the large, well-equipped rooms that cater well to families and groups. The rooms are beautifully decorated, often described as clean and refreshing with cozy fireplaces and luxurious bathrooms adding to the charm. Many were impressed by the added features such as jacuzzis and kitchenettes, ensuring a home-away-from-home experience.
The comfortable beds and high-quality toiletries are highlights that many visitors appreciated, along with the thoughtful room layouts and stylish interiors. The wonderful views and serene environment contribute to the overall sense of escape at this retreat.
However, it's not without its limitations. Some guests found the rooms to be slightly outdated and in need of refurbishment with a few reporting maintenance issues such as non-functional doors, musty smells and occasional cleanliness lapses. Room service times and room readiness upon check-in also left something to be desired for a few visitors.
Despite these minor setbacks, the friendly and helpful staff, combined with the beautiful and spacious accommodations, left a lasting positive impression on most of the guests. Pezula Nature Retreat offers a comfortable and visually appealing stay, particularly for those who prize space, views and a touch of luxury.
Beds
Pezula Nature Retreat receives mixed reviews when it comes to the comfort of its beds. Many guests find their beds extremely comfortable with some highlighting the beds as exceptionally cozy. Several reviewers appreciated the big beds, mentioning comfortable sleep experiences. However, the feedback also includes numerous mentions of discomfort. Issues such as beds that sink in the middle, mattresses that are old or tired and even some with structural problems like missing wheels have been noted. Guests have also pointed out that some beds were very hard and others split, contributing to an uncomfortable night's sleep. There appears to be a significant need for improvement and updating of the bedding to ensure a more consistent and pleasant sleep experience for all visitors.
Cleanliness
Pezula Nature Retreat is a mixed bag when it comes to cleanliness, based on guests' insights. While some found the rooms to be super clean, beautiful and well-maintained, others noted several cleanliness issues. Positive remarks highlighted generously sized, clean and refreshing rooms with all necessary facilities like hot water and kitchen amenities.
However, recurring themes included unclean and dusty rooms, dirty carpets and an overall musty smell, suggesting a need for better housekeeping. Some guests even reported finding previous guests' belongings and food left on the floor, pointing to lapses in thorough cleaning. Complaints of bed bugs, outdated furniture and hygiene issues were also noted. Despite these challenges, the hotel itself is described as beautiful and well-located, though many agree it requires significant maintenance and renovation to meet cleanliness expectations. Housekeeping efforts were inconsistent with some areas well-kept, while others were clearly neglected.
Staff
Pezula Nature Retreat has garnered mixed reviews regarding its staff. Many guests commended the team for their friendliness and willingness to assist, highlighting their welcoming and accommodating nature. Positive experiences included helpful and attentive porters, professional restaurant and bar staff and swift check-ins coupled with informative guidance. Individual staff members such as Siyanda, Mashudu and Andrew were praised for their outstanding service and several reviewers noted the warm and friendly demeanor of the housekeeping staff.
However, there were significant concerns about inconsistent service and staff training. Some guests encountered unprofessional and inattentive behavior, particularly at the reception and dining areas. Issues such as slow service, lack of urgency and untrained staff at both reception and in the restaurant were frequently mentioned. Instances of rudeness and unhelpfulness from particular staff members detracted from some visitors' experiences and poor management oversight was cited as a contributing factor to these lapses in service quality.
Overall, while many guests had positive interactions with Pezula Nature Retreat's staff who often went out of their way to make stays pleasant, these efforts were sometimes overshadowed by notable service gaps and a need for better staff training and management.
Wi-Fi
Pezula Nature Retreat has received mixed feedback regarding its Wi-Fi services. While some guests appreciated that the Wi-Fi worked during load shedding, others reported that the signal was very poor and unreliable in their rooms. A few visitors mentioned that the internet speed was slow and often down, while others found that the WiFi didn't work at all or was barely functional, especially in rooms located far from the reception. The inconsistency in Wi-Fi performance suggests that connectivity may vary depending on room location. Overall, while there were occasional positive notes about the Wi-Fi, the general consensus highlights significant areas for improvement.
Spa
The spa at Pezula Nature Retreat garners mixed reviews, although it contains numerous standout features. Guests frequently praise the spa for its convenience and the range of world-class amenities with multiple reviews noting the facilities as "amazing" and "heavenly." The spacious layout and exceptional service further enhance the experience for many visitors with massages frequently described as excellent and intimate. Treatments often leave guests feeling revived and overwhelmingly positive about their sessions.
However, the spa is not without its drawbacks. Several guests mention the high cost of spa services with some feeling that the treatments were not worth the expense. Additionally, there are accounts of unprofessional and rude staff, which marred the experience for some individuals. Despite these critiques, many visitors still found the overall spa experience to be delightful with specific mentions of staff members like Jutta making them feel special. The facilities, including a spacious bathroom and amazing gym, contribute to the generally positive reception, though there are occasional calls for improvements, such as renovations needed for the sauna.
Overall, while Pezula's spa boasts excellent amenities and generally positive experiences, some discrepancies in service quality and cost may affect the satisfaction of certain guests.
Gym
Pezula Nature Retreat boasts impressive gym facilities that have been highly praised by guests. The gym with its state-of-the-art equipment, has been described as very convenient and part of a broader excellent facility offering. The combination of the gym with the lovely spa facilities creates a fantastic environment for both fitness and relaxation, contributing to the overall positive experience at the retreat.
Pool
Nestled within nature's embrace, Pezula Nature Retreat offers guests a picturesque pool experience. Visitors are consistently enchanted by the incredible views from the outdoor pool, which is both calming and clean, making for a delightful spot to unwind. The area around the pools is frequently praised as lovely and superb with a wonderful ambiance for swimming and lounging in the sun. The outdoor pool area, although small, is maintained to high standards, contributing to the overall positive experience of guests.
For those seeking indoor swimming options, the retreat features an indoor heated pool, which many found to be a bonus. Though some guests remarked on inconsistent heating and occasional maintenance issues with both the indoor heated pool and the sauna, others found the indoor pool quite enjoyable, particularly for children.
While certain aspects like pool size and unclear rules could use refinement, the overall sentiment about the pool facilities skews positive. With its beautiful pool area set in a convenient location, Pezula Nature Retreat offers a serene and visually thrilling poolside experience for its visitors.
Parking
Pezula Nature Retreat generally provides convenient options for parking with shuttle and golf cart services available to transport guests around the resort. Although there are limited parking spaces near the reception area, the staff is described as being very helpful, particularly in assisting guests who need to find parking with a trailer. Some guests mentioned easy parking by the reception, while others pointed out that the parking lot close to the hotel wasn't always adequate. Golf carts used for guest transport received praise, although a few guests noted they weren't initially offered this service and found the transport times to be lengthy.
Family
Pezula Nature Retreat has garnered a positive reputation for its family-friendly environment, making it an ideal destination for those traveling with children. The expansive and spacious rooms cater well to families, ensuring comfortable accommodations for both adults and kids. Visitors frequently highlight the range of activities designed specifically for children, from dedicated play areas to a children-friendly pool area, which adds a layer of enjoyment and relaxation for parents.
The retreat is renowned for its kid-friendly amenities, such as the private play areas and kid-specific facilities that enhance the overall experience. For families that like to unwind together, the spa offers special massages for kids and there are plenty of family-oriented activities, ensuring everyone has a memorable stay. The serene and beautiful landscape around Pezula Nature Retreat, alongside areas like Fisherman's Walk, adds to the charm and provides excellent outdoor experiences for both kids and adults.
However, some aspects could use improvement. Some reviews mention that certain facilities, like the kids' bathtub and children's room TV, were not up to par and there was feedback about a pool needing better maintenance. Despite these issues, the general consensus points toward a welcoming and accommodating environment, perfect for families seeking a pleasant getaway.
Easy parking near the children’s areas and pet-friendly policies further enhance the appeal of the retreat for families. Ensuring a friendly and fun atmosphere, Pezula Nature Retreat supports great family times with its well-thought-out amenities and beautiful surroundings.
Golf
Nestled in a stunning natural landscape, Pezula Nature Retreat stands out as an ideal destination for golf enthusiasts. The property is conveniently located right next to a beautiful and well-maintained golf course, making it incredibly easy for guests to indulge in a round of golf. The proximity ensures that golfers can enjoy the serene views and engaging design of the course with minimal hassle. The golf at Pezula is praised not only for its aesthetic appeal but also for its professional and friendly staff, who enhance the overall experience.
Amenities such as golf carts are readily available, offering rides to and from the course and assistance with luggage. Booking tee times is straightforward and schedules are adhered to, ensuring a smooth and enjoyable golfing experience. The resort also offers additional services like guided golf tours, making it suitable for both seasoned players and beginners. Even families with children are welcomed on the golf course. On the downside, some guests noted that the pace of play could be slow and a round of golf did not include complementary water. However, these minor inconveniences are outweighed by the overall positive experience.
Pezula Nature Retreat is not only a top choice for dedicated golf trips but also offers a balance of other recreational activities, making it an appealing option for those looking to combine their love of golf with other interests.
Business
Pezula Nature Retreat is ideal for business travelers, offering facilities that cater to professional needs. Guests have praised its strategic location for business meetings and highlighted the excellent management that ensures a conducive business atmosphere. The site is highly recommended for conferences and provides a reliable space for business activities. Although amenities such as plug points by the bedside are somewhat limited, the overall environment and services make it a favorable choice for business engagements.
Accessible
Pezula Nature Retreat offers a well-managed experience for guests with disabilities. The efficient golf cart services facilitate easy movement around the property, including assisting with luggage delivery. The accessible areas ensure smooth ambulation and there is always delivery assistance available for those who need help moving around. Parking is convenient and easily accessible with ample parking spaces available. The location itself is also noted for its accessibility, making it easier for guests to settle in and explore the nearby dog-friendly areas. Despite occasional issues with hot water taking a while to arrive, overall, the management handles these situations effectively.
Outdoor Pool
The outdoor pool at Pezula Nature Retreat offers guests a breathtaking view, creating a relaxing and visually pleasing experience. The pool facilities are highly praised for their beauty and providing a nice environment to unwind. Although the pool is described as on the smaller side, it still offers a pleasant and fun setting for guests. Additionally, the surrounding area of the outdoor pool adds to the overall charm with multiple mentions of the good views enhancing the atmosphere. Overall, while a few reviews note that the pool area is average or okay, the general sentiment highlights the lovely and enjoyable nature of the outdoor swimming pool.
Indoor Pool
The indoor pool at Pezula Nature Retreat features a heated swimming area, praised for its warmth and comfort. Guests highlight the fantastic combination of the spa and indoor pool, suggesting a relaxing experience. While some reviews note that the indoor pool was not always heated, the facilities themselves receive positive remarks. However, it's worth mentioning that the usage of the swimming pool is sometimes limited, which could affect access for some guests. Overall, the indoor pool adds significant value to the retreat's amenities, enhancing the overall guest experience.
Romantic
Pezula Nature Retreat is the perfect sanctuary for couples seeking a romantic escape. The rooms are equipped with amenities like jacuzzis, ensuring a private and super cozy experience. The serene and quiet environment, coupled with an exceptional view, sets an idyllic scene for romance. The beautiful garden and overall stunning setting contribute to the romantic ambiance, making it an ideal spot for a memorable getaway with a partner.
Yes, Pezula Nature Retreat has pool(s) that belong to one or more of the following categories: Indoor Pool, Private Pool, Outdoor Pool.
Yes, a spa is available at Pezula Nature Retreat.
Yes, Pezula Nature Retreat welcomes dogs.
Yes, parking facilities are available at Pezula Nature Retreat.