What percentage of your guests are families?Under 50%
Family-Friendly room types:
Family rooms. Number: 1
Please suggest which room type a family with one child should choose and where the child will sleep: Deluxe Suite with Sleeper Couch made into double bed or Luxury Suite with Sleeper Couch made into a double bed. Children under 12 years old
Please suggest which room type a family with two children should choose and where the children will sleep: Presidential Suite has 2nd bedroom with 2 x 3/4 beds
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Deluxe Suite, Luxury Suite or Presidential Suite we provide a cot at a cost of R300
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Luxury Suite, Deluxe Suite or Presidential Suite we do provide a cot for the baby at a cost of R300
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Luxury Suite, Deluxe Suite or Presidential Suite we do provide a cot of the babies at a cost of R300
Baby cot details:Max age:2 Cost: R 300
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No Need to not have any symptoms on arrival
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other Precautions taken
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit used for luggage or disabled guests only
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations Should guests show signs of flu like symptoms we will not allow check in until tests been done.
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? No
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Companies and Intellectual Property Commission
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Isolate and monitor
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? No swimming at the current period.
Has the hotel closed during the pandemic? No
Additional Information: All arriving guests are must complete a form of where they come from, where they have been and where they are going to. Any other relevant information which pertains to the Corona Virus.
Presidential SuiteThis suite's special feature is the pool with a view. Featuring a private entrance, this spacious suite also consists of 2 bedrooms, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a wardrobe as well as sea views. The unit offers 3 beds.
Executive SuiteGuests will have a special experience as the suite features a pool with a view. Featuring a private entrance, this spacious suite also consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a wardrobe as well as sea views. The unit offers 2 beds.
Deluxe SuiteThis suite provides a pool with a view. Boasting a private entrance, this spacious suite also includes 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bidet. The air-conditioned suite offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a wardrobe as well as sea views. The unit has 2 beds.
Deluxe Double RoomThis double room offers a pool with a view. The spacious double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Twin Room with Sea ViewThis twin/double room's special feature is the pool with a view. The spacious twin/double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a walk-in shower.
Yes, The Mount Knysna has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at The Mount Knysna.
No, The Mount Knysna doesn't allow dogs.
Yes, parking facilities are available at The Mount Knysna.