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ANA Crowne Plaza Kobe is located in close proximity to Sannomiya Station and to the Shin-Kobe Bullet Train Station, offering easy access to all surrounding areas. Guests can enjoy wonderful views of the city and the mountains, as well as delicious and freshly prepared meals.
Summary of reviewsANA Crowne Plaza Kobe by IHG, excels in providing a convenient and enjoyable stay for its guests. Its prime location, directly adjacent to Shin-Kobe Station, facilitates easy access to the Shinkansen and subway, making local exploration effortless. Visitors appreciate the proximity to city attractions, including shopping districts, restaurants and the scenic ropeway and waterfalls. The hotel's central position, combined with peaceful surroundings and splendid views, ensures a genuinely comfortable and pleasurable experience, ideal for both sightseeing and business travelers.
The dining experience at the hotel is another area where it shines. The breakfast buffet receives high praise for its delicious, diverse offerings, catering to various dietary preferences with both Japanese and Western cuisine. The ambiance of the breakfast area, enhanced by panoramic views, offers a delightful start to the day. Similarly, the hotel's internal restaurants and room service are well-regarded, particularly the teppanyaki dishes and room service items like the Kobe burger and pumpkin soup. Although some guests noted occasional crowding and high prices, the overall sentiment leans towards satisfaction with the variety and quality of the food.
Rooms at the ANA Crowne Plaza Kobe are noted for their spaciousness, cleanliness and exceptional views, particularly from higher floors. The quiet and comfortable environment contributes to a restful stay, although some guests pointed out minor issues like aging facilities and occasional noise disturbances. Cleanliness is generally maintained to a high standard, ensuring a pleasant stay despite some mentions of outdated bathrooms and occasional maintenance issues.
The hotel staff receive considerable appreciation for their politeness, helpfulness and attentiveness. Their warm demeanor and efficient service contribute positively to the overall guest experience. Although there were some instances of inconsistent service, the majority of reviews highlight the staff's dedication to ensuring a positive and welcoming stay.
Free WiFi at the hotel is mostly reliable with many guests praising its speed and connectivity, although there are occasional mentions of slow speeds during peak hours and some connectivity challenges. The hotel's spa and gym facilities also receive commendation for their quality, despite minor issues such as limited hours and temporary closures.
Family travelers find the hotel particularly accommodating with spacious rooms, family-friendly amenities and thoughtful layout enhancing their stay. The breathtaking night views from the high-rise rooms contribute significantly to a memorable experience with the 36th-floor bar offering a fabulous atmosphere for enjoying the stunning vistas of Kobe's cityscape.
Overall, the ANA Crowne Plaza Kobe by IHG, delivers a commendable experience with its prime location, excellent dining options, spacious and clean rooms, polite staff and family-friendly facilities, ensuring a comfortable and enjoyable stay for all guests. Show more
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Categories
Luxury Hotel
As a 5-star IHG property, this hotel offers a reliable luxury experience with city views. It provides high-end accommodations and services consistent with the Crowne Plaza brand, catering to discerning travelers.
Hotel with Spa
The hotel provides a comprehensive spa experience with various wellness options. It offers highly rated spa services.
Family Friendly Hotel
This hotel offers connecting rooms and can provide cots for babies under 12 months. It has multiple on-site restaurants that are kid-friendly. Guests who stay on Club Floors can also make use of the Club Lounge.
Hotel near Nightlife Spots
Situated in Kitano, this hotel is a short distance from Sannomiya, offering a balance of a quieter location with convenient access to the main nightlife areas. The hotel itself may offer some evening entertainment options.
Hotel with Swimming Pool
This hotel features a swimming pool and is known for its quality and service. It is suitable for both business and leisure travelers looking for a comfortable stay with pool access.
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
The hotel provides business services like fax, printing, and shipping. It also offers housekeeping, laundry services, and concierge services to support business travelers.
Hotel with Parking
ANA Crowne Plaza Kobe by IHG offers paid private parking on-site. The cost is ¥1500, and guests have in/out privileges, allowing for convenient access throughout their stay.
Hotel with Gym
This hotel has a well-maintained gym and is praised for its usability. It provides convenient access to nearby attractions.
Hotel with Heated Pool
The hotel features a heated pool available to guests. It offers a leisure option for swimming and unwinding on the property.
Hotel for Honeymoon
Romantic Hotel
Skyscraper Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Room Types
Standard Queen Room with City ViewThis room features air conditioning, and a private bathroom with hairdryer. A fridge, a minibar and a flat-screen satellite TV comes with the room. Free Wi-Fi is provided.
2 Single Standard City ViewThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Business RoomThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as mountain views. The unit has 1 bed.
Single RoomThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as mountain views. The unit offers 1 bed.
Standard Double RoomThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Standard RoomThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit offers 2 beds.
Premium Twin Room with City ViewThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Premium Twin Room with Sofa Bed and City ViewThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 3 beds.
Standard Queen Room with City View - Lounge AccessThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed.
Premium Twin Room with Trundle Bed and City ViewThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as mountain views. The unit offers 2 beds.
Premium Double Room with Single Sofa Bed and City ViewThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as mountain views. The unit offers 3 beds.
Premium Twin Room with City View - Lounge AccessThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.
Premium King Room with City ViewThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Guest Reviews
7.8
Good
Location
The ANA Crowne Plaza Kobe by IHG, receives high praise for its prime location and convenience. Situated right next to Shin-Kobe Station, it offers direct access to the Shinkansen and subway, making it incredibly easy to explore the city and beyond. Guests appreciate that the hotel is within walking distance to city center attractions, including Sannomiya, Kitano Ijinkan and the harbor.
The proximity to the ropeway and the holy waterfalls provides additional sightseeing options close at hand. Additionally, its central location means that guests can easily access downtown shopping districts, restaurants and various tourist spots. The adjacent supermarket and well-connected public transport system further enhance convenience, allowing for stress-free local travel.
Overall, the hotel's location is highly regarded for its excellent accessibility, making it an ideal choice for both sightseeing and business travelers. The combination of great views, peaceful surroundings and easy transportation access ensures a comfortable and enjoyable stay.
Breakfast
The breakfast experience at ANA Crowne Plaza Kobe by IHG, is highly praised by guests for its delicious offerings and diverse options. Many reviews highlight the quality and taste of the breakfast, describing it as very delicious, satisfying and fulfilling. The breakfast buffet offers a wide variety of options, including both Japanese and Western cuisine, which caters to different preferences and dietary needs. Guests enjoyed the calm and enjoyable atmosphere with some noting the relaxing and quiet ambiance at the tables, especially when enjoying Japanese-style breakfast.
Several guests appreciated the expansive buffet with options such as fresh salads, melons, made-to-order omelets and unique items like Indian butter chicken. The buffet is noted for having an abundant variety of dishes, ensuring that there is something for everyone. The panoramic views from the breakfast area add an extra charm to the dining experience, making it even more enjoyable.
Despite the overall positive feedback, a few guests mentioned some drawbacks, such as limited breakfast options at times, salty bacon and occasional crowding in the breakfast venue. Additionally, some guests felt the breakfast price was a bit high. A few reviews pointed out that certain breakfast items like omelets were not always available and that the quality of some dishes could be inconsistent.
Overall, the breakfast at ANA Crowne Plaza Kobe receives high marks for its variety, quality and the pleasant environment it provides, making it a delightful start to the day for most guests.
Dinner
Dining at the ANA Crowne Plaza Kobe presents a tantalizing array of options, particularly if you're a fan of varied and flavorful food. The hotel's internal restaurants received high praise for quality and enjoyability. Many guests specifically raved about the teppanyaki with numerous mentions of the delicious teppanyaki Kitano experience.
Room service didn't disappoint either with items such as the pumpkin soup and the Kobe burger noted for their taste. The breakfast room service also received positive feedback. The variety of food options is another highlight—guests appreciated the great selection of Japanese cuisine and enjoyed the diverse buffet, describing it as having a good range of items.
The top-level restaurant was flagged as amazing and perfect for special occasions, providing a spectacular night view. However, there are some caveats. The hotel's dining scene can sometimes be crowded or fully booked, leaving a few guests stranded without many nearby dining alternatives. Some reviewers noted the early closures of the hotel's restaurants and the somewhat limited options in the vicinity.
Additionally, some guests mentioned challenges with room service responsiveness and the cost of dining at the hotel's bars and restaurants. Despite these points, the general sentiment leans towards a positive dining experience with numerous guests expressing satisfaction with the food during their stay.
Rooms
The ANA Crowne Plaza Kobe by IHG, generally garners positive remarks for its spacious and clean rooms with many guests appreciating the generous room size and the overall tidiness. The views from the rooms are frequently highlighted, especially those showcasing the night scenery of Kobe from higher floors, enhancing the overall experience.
Guests also find the location to be convenient with easy access to a supermarket in the basement. The rooms are typically described as comfortable and quiet, contributing to a restful stay. The hotel offers good room service and the breakfast is noted for a pleasant, café-like atmosphere.
However, some areas show signs of aging with older facilities and room amenities needing updates. Small issues such as minimalistic furnishings, occasional noise disturbances and the absence of amenities for women were pointed out. Lighting in some rooms was considered too dim and some guests found the rooms too warm at night.
Despite these minor drawbacks, the hotel’s spaciousness, cleanliness and scenic views from the rooms remain consistent positives in guest reviews, making it a favorable choice for visitors to Kobe.
Beds
Guests at the ANA Crowne Plaza Kobe by IHG, generally appreciated the comfort of the beds, mentioning that many found them to be cozy and conducive to a good night's sleep. There were multiple positive remarks on comfortable bedding with several guests highlighting the pillows as particularly agreeable, contributing to restful sleep.
However, some guests had mixed feelings regarding the bed sizes and firmness. While some lauded the large double beds and their good firmness, others found the double beds too small for two people and noted that the beds were either too soft or uncomfortable to sleep on. Additionally, certain reviews pointed out issues with the comfort of the pillows, mentioning they were too big or not quite to their liking.
Overall, the hotel's beds received favorable feedback for comfort despite some isolated concerns about size and firmness, making for a mostly positive sleeping experience.
Cleanliness
The ANA Crowne Plaza Kobe by IHG, offers a mostly positive experience when it comes to cleanliness. Guests frequently highlight the cleanliness of the rooms, describing them as spacious, extremely clean and comfortable. The hotel's extensive cleaning protocols, including disinfectant measures, contribute to a reassuring sense of hygiene and maintenance. Shared spaces and amenities also meet high cleanliness standards, ensuring a pleasant stay overall.
However, the facility does show signs of age, particularly in the bathrooms. Guests note that the bathrooms often feel outdated with issues such as mold, poor drainage and cold temperatures. Some have mentioned specific problems like mold on the bathroom floor grout and cracks in the bathtub. Despite these issues, the overall sense of cleanliness within the rooms is well-maintained, allowing guests to spend comfortable and enjoyable time.
Guests also appreciated the beautiful scenery and generally polite and competent staff, which enhance the overall stay. While some furnishings and carpets may need refurbishment and there have been isolated reports of ingrained smoke smells, these do not significantly detract from the overall cleanliness and comfort of the hotel.
Staff
The staff at ANA Crowne Plaza Kobe by IHG, have received mixed reviews, though the majority lean towards the positive. Guests frequently describe the staff as polite, helpful and attentive, often highlighting their consistent politeness and readiness to assist. Many appreciated the warm smiles and the friendly demeanor of the hotel personnel, particularly those at the front desk and reception areas.
Several reviews mention the staff's kindness and the exceptional level of service provided, making check-ins and check-outs smooth and pleasant. The hotel's staff is also lauded for their thoughtful and considerate actions, such as setting up special treats or offering congratulations during special occasions.
However, not all feedback is glowing. A few guests noted instances where staff were unhelpful or impersonal with comments about a lack of smiles and occasional difficulty in locating the front desk from the station. Despite these outliers, the overall impression is that the hotel staff are dedicated and strive to offer a positive experience with many guests expressing gratitude for their prompt and effective responses.
In sum, while there are areas for improvement, particularly in consistency, the general sentiment is that the staff at ANA Crowne Plaza Kobe make a commendable effort to ensure guests feel welcomed and well-served.
Wi-Fi
The WiFi at ANA Crowne Plaza Kobe shows mixed reviews from guests. Many appreciated the fast and strong internet connection, praising the free WiFi and highlighting its reliability. However, there were also mentions of slow speeds during peak hours and difficulties connecting in certain areas of the hotel. Some guests experienced more significant issues with WiFi not working or being hard to understand. There is also a suggestion for better outlet placement to improve ease of use. Overall, the hotel's WiFi service delivers a solid experience for most guests, despite occasional connectivity problems.
Spa
The spa at ANA Crowne Plaza Kobe by IHG, is well-regarded for its attractive facilities including a sauna and massage services. Guests appreciated the inclusion of bath salts and found the spa to be quite good overall. The public bath received particular praise, though there were some remarks about the spa having short business hours and the expense of the services. While there isn't a common hot spring, visitors were generally pleased with the availability and quality of the spa amenities.
Gym
The gym at ANA Crowne Plaza Kobe stands out for its usability and well-maintained equipment. Although the gym could benefit from having more equipment, careful consideration has been given to the area to ensure a positive experience for guests. Despite temporary closures due to the pandemic, the fitness center generally receives high praise for its functionality. Additionally, the hotel offers convenient access to a variety of nearby restaurants and parks, enhancing the overall guest experience. However, some rooms may feel a bit dark, which is a minor drawback in an otherwise favorable stay.
Pool
The pool area at ANA Crowne Plaza Kobe offers a convenient and enjoyable experience with easy access contributing to its appeal. Guests have praised the pool's cleanliness and highlighted the convenience of being able to access the facility. However, some reviews mention that the pool could benefit from additional maintenance. Availability can be an issue, as it operates during limited hours and an additional fee may be required for use. During certain periods, such as early mornings or due to temporary closures like those related to COVID-19, access may be restricted.
Parking
Guests who have stayed at ANA Crowne Plaza Kobe by IHG, have mixed opinions about the parking facilities. Some find it convenient, mentioning that it is easy to park vehicles and directly connected to a nearby station, which is a plus for those seeking quick access. There is also a convenience store nearby, adding to the overall practicality.
However, many guests point out that the parking lot is small and, at times, difficult to navigate, especially for larger vehicles. Some had trouble understanding the parking layout, leading to confusion and even getting lost within the facility. While it is noted that the parking fee permits multiple entries and exits within a day, some guests find the fee to be on the expensive side and suggest that it could be cheaper for hotel guests.
Overall, while the parking offers some conveniences like proximity and access, the size and cost seem to present recurring concerns for many.
Family
ANA Crowne Plaza Kobe by IHG, is an excellent choice for families looking for a comfortable and accommodating stay. It's often praised for being ideal and convenient for family visits, offering family-friendly rooms and facilities. Parents and guardians will find the hotel especially supportive with amenities such as children's chairs in the restaurant enhancing the overall experience.
The spacious twin rooms and thoughtful layout, like separate washrooms from bathrooms, provide added convenience, making it easy for multiple family members to use the amenities simultaneously. Comfort-wise, guests have noted that even the beds are suitable for sharing with children without compromising on rest quality.
The hotel also features wonderful scenery and night views, contributing to a relaxed and enjoyable atmosphere perfect for families. Whether accompanying someone for work or simply seeking a leisure retreat, the hotel caters well to all family needs with reasonable satisfaction.
Nightlife
The ANA Crowne Plaza Kobe stands out for offering a remarkable nightlife experience, primarily due to its breathtaking night views. Guests consistently praise the stunning vistas of Kobe's cityscape and ocean, particularly those enjoyed from high-rise rooms. The nighttime panorama is frequently described as magnificent and beautiful, leaving visitors thoroughly impressed.
The hotel's 36th-floor bar is highlighted for its fabulous atmosphere, although it's worth noting it may be closed on certain days like Mondays. The location of the ANA Crowne Plaza Kobe is also appreciated for its accessibility to good nightlife options in the surrounding area, making it a convenient choice for those looking to explore after dark.
Overall, the hotel provides a superior blend of scenic night views and a favorable location for enjoying Kobe's nightlife, making it an attractive destination for both relaxation and entertainment.
Business
ANA Crowne Plaza Kobe by IHG, is widely praised among business travelers for its strategic location and affordability. As a standard business hotel, it stands out for offering good value for money with reasonable accommodation fees that do not compromise on quality. The staff's helpfulness and attentive service enhance the stay with many reviewers noting their satisfaction with the hotel's prompt assistance, such as efficiently arranging taxis.
The hotel's proximity to the station is a significant advantage, facilitating seamless travel for business meetings. The business desk area and overall setup cater well to the working needs of guests, making it a convenient and cozy option for those on work-related trips. Whether for single-night stays or more extended business engagements, ANA Crowne Plaza Kobe proves to be a dependable choice that meets the expectations of traveling professionals.
Luxury
The ANA Crowne Plaza Kobe by IHG, offers a surprisingly luxurious experience characterized by a sense of opulence and great value. The lobby exudes luxury, creating an inviting atmosphere right from the start. Guests noted the hotel's affordable 5-star status, which is amplified by its luxurious facilities and ambiance. The buffet breakfast also stands out as a highlight, offering a rich and indulgent start to the day.
The hotel's interiors are spacious and very comfortable, enhancing the overall sense of luxury. The traditional atmosphere of this long-established property adds to its charm, while the nighttime and early morning views from high-rise rooms are truly magnificent, providing a stunning panorama of the ocean. The combination of these elements makes for a memorable and enriching stay.
Romantic
ANA Crowne Plaza Kobe stands out as a top destination for those seeking a romantic getaway. With its quiet rooms and serene ambiance, it offers an ideal setting for couples looking to unwind together. The hotel's romantic location and atmosphere enhance the overall experience, making it perfect for special occasions. Guests can enjoy a wonderful night view, adding to the memorable moments. The convenience of having many restaurants within the building provides varied dining options without needing to venture far. Additionally, thoughtful touches like messages of congratulations from the staff help to make stays even more special.
Yes, ANA Crowne Plaza Kobe by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at ANA Crowne Plaza Kobe by IHG.
No, ANA Crowne Plaza Kobe by IHG doesn't allow dogs.
Yes, parking facilities are available at ANA Crowne Plaza Kobe by IHG.