HOTEL LiVEMAX Kobe Sannomiya
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Summary of reviewsHotel LiVEMAX Kobe Sannomiya is praised for its prime location, providing convenient access to Shin-Kobe Station and Sannomiya Station. This strategic positioning allows guests to easily explore the city of Kobe while enjoying a quiet atmosphere slightly removed from the busy city center. Travelers appreciate that essential amenities like convenience stores are within walking distance, making the location ideal for both leisure and business visits.
While the hotel garners positive reviews for its convenient location, improvements in cleanliness are needed. The current state of indoor maintenance is underwhelming, with reported issues such as dirty walls, moldy shower curtains, and insufficient cleaning that leaves hair strands from previous guests on the floors. Insects and dust accumulation also add to the discomfort experienced by guests. Addressing these concerns would significantly enhance the overall guest experience.
The staff at Hotel LiVEMAX Kobe Sannomiya receive commendation for their courteous service, particularly during late-night check-ins, and willingness to assist with logistical matters such as luggage storage and resolving booking issues. Guests appreciate the thoughtful gestures, like providing extra amenities for children and attempting effective communication even in non-native languages. The staff's dedication to improving language skills and providing a comfortable stay is evident, despite occasional lapses in customer service. Although some bureaucratic approaches can be encountered, the overall impression of the staff reflects a welcoming and supportive environment.
While the hotel garners positive reviews for its convenient location, improvements in cleanliness are needed. The current state of indoor maintenance is underwhelming, with reported issues such as dirty walls, moldy shower curtains, and insufficient cleaning that leaves hair strands from previous guests on the floors. Insects and dust accumulation also add to the discomfort experienced by guests. Addressing these concerns would significantly enhance the overall guest experience.
The staff at Hotel LiVEMAX Kobe Sannomiya receive commendation for their courteous service, particularly during late-night check-ins, and willingness to assist with logistical matters such as luggage storage and resolving booking issues. Guests appreciate the thoughtful gestures, like providing extra amenities for children and attempting effective communication even in non-native languages. The staff's dedication to improving language skills and providing a comfortable stay is evident, despite occasional lapses in customer service. Although some bureaucratic approaches can be encountered, the overall impression of the staff reflects a welcoming and supportive environment.
3-Star Hotel
Guest Reviews
Hotel LiVEMAX Kobe Sannomiya offers a strategically beneficial location for travelers to Kobe. It is conveniently situated near both Shin-Kobe Station and Sannomiya Station, making city exploration and travel easy. The hotel's proximity to Sannomiya Station, a central hub in Kobe, provides direct access to various parts of the city, while being only a short walk from the hotel. Guests appreciate its closeness not only to major train stations but also to essential amenities like convenience stores. The hotel is positioned in a quieter area slightly removed from the hustle and bustle of downtown, offering a peaceful retreat that still keeps everything within a reasonable walking distance.
Hotel LiVEMAX Kobe Sannomiya offers satisfactory facilities but faces significant challenges with cleanliness. Guests consistently report inadequacies in indoor maintenance, highlighting dirty walls and moldy shower curtains. Hair strands from previous guests are often found on the floors, emphasizing issues in thorough cleaning practices. The presence of insects is concerning, as guests have experienced bites after sleeping, indicating insufficient pest management. The bathroom smells musty, with issues persisting despite using ventilation, adding to the discomfort. Dust accumulation and a moldy smell further detract from the overall experience, revealing the need for improved attention to detail in cleaning. While the hotel provides generally satisfactory facilities, enhancing the cleanliness standards is essential for a more pleasant stay.
Hotel LiVEMAX Kobe Sannomiya is characterized by its varied staff experiences, reflecting both dedication and areas for improvement. Guests largely appreciate the courteous service provided, even during late-night check-ins, highlighting the staff's commitment to accommodating travelers with timely assistance. The front desk team often goes above and beyond, assisting with issues like duplicate reservations and allowing luggage storage before and after check-in. Staff members display thoughtfulness, such as preparing extra amenities for children.
Positive gestures, like diligent attempts from non-native speakers to communicate effectively and polite interactions, showcase the staff's efforts in providing a comfortable stay. This dedication is further seen in their commitment to learning and improving their Japanese language skills, despite occasional lapses in fully satisfactory customer service. Despite isolated incidents where staff attitudes and greeting practices fall short, overall guest interactions reveal a team trying hard to enhance the guest experience. Some guests might encounter bureaucratic approaches or inconsistencies, but the majority find the customer service to be good and strive towards a welcoming and supportive environment.
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Positive gestures, like diligent attempts from non-native speakers to communicate effectively and polite interactions, showcase the staff's efforts in providing a comfortable stay. This dedication is further seen in their commitment to learning and improving their Japanese language skills, despite occasional lapses in fully satisfactory customer service. Despite isolated incidents where staff attitudes and greeting practices fall short, overall guest interactions reveal a team trying hard to enhance the guest experience. Some guests might encounter bureaucratic approaches or inconsistencies, but the majority find the customer service to be good and strive towards a welcoming and supportive environment.
No, HOTEL LiVEMAX Kobe Sannomiya doesn't have any pool.
No, a spa isn't available at HOTEL LiVEMAX Kobe Sannomiya.
No, HOTEL LiVEMAX Kobe Sannomiya doesn't allow dogs.
No, parking facilities aren't available at HOTEL LiVEMAX Kobe Sannomiya.
No, HOTEL LiVEMAX Kobe Sannomiya doesn't have a gym.
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