Hotel ShaSha Resort Suma

Kobe 34.64433400, 135.12280400 , Suma-ku Miyukicho 1-4-6 (Show on Map)
7.1
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel ShaSha Resort Suma, located just a short walk from Suma Beach, offers a prime location ideal for beachgoers and leisure travelers. Its proximity to the beach and a nearby park provides an inviting atmosphere for seaside activities and tranquil strolls. Convenient road access and closeness to a JR line station make transit easy and nearby amenities such as convenience stores and coin laundries add to its practicality. However, some guests have noted potential disturbances due to traffic noise and nighttime biker activity.

Complementing its strategic location, the hotel serves a complimentary breakfast that garners generally positive feedback. Guests commend the delicious and nicely timed meals, finding excellent value in the diverse breakfast offerings. Despite occasional communication issues regarding pre-ordering and minor errors in drink orders, the breakfast is a well-appreciated inclusion.

The rooms at Hotel ShaSha Resort Suma are spacious and well-equipped, featuring amenities like microwaves, portable refrigerators and an array of toiletries. Many rooms offer delightful ocean views, enhancing the overall experience, especially for families. While the spacious baths and pleasant nighttime walks near the sea are appreciated, the room conditions receive mixed reviews. Although some guests find the rooms clean and well-maintained, others report issues such as lingering cigarette smells, rust and occasional pest sightings. Noise from busy roads can also affect sleep quality in some rooms.

Cleanliness across the hotel is generally praised with many guests noting comfortable and well-cleaned rooms and baths. The staff's politeness and dedication to maintaining a beautiful environment are frequently highlighted. However, there are recurring issues such as water stains, mold in bathrooms and air conditioners needing maintenance, indicating inconsistency in the cleaning standards.

The standout feature of Hotel ShaSha Resort Suma is its staff. Guests consistently rave about the exceptional kindness, politeness and helpfulness of the team. From welcoming reception to parking assistance, the staff's friendly and supportive demeanor leaves a lasting impression, contributing significantly to the hotel's warm atmosphere.

Overall, Hotel ShaSha Resort Suma offers a highly convenient location with spacious rooms, a well-received breakfast and exceptional staff service, making it an appealing choice for travelers despite some areas needing improvement in noise control and cleanliness consistency.
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Room Types
Double Room The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

Guest Reviews
7.1
Good
Location
Hotel ShaSha Resort Suma boasts a prime location just a stone's throw from Suma Beach, making it an ideal spot for guests looking to enjoy seaside activities. Its proximity to the beach allows for easy access to strolls or swims with the shore only a short 3-minute walk away. The area is not only close to the sea but also near a park, adding to the leisurely ambiance. The hotel is conveniently situated, providing easy road access and is within 5-10 minutes of a JR line station, making transit straightforward. Nearby amenities like convenience stores and coin laundries further enhance its practicality.

However, the proximity to Route 2 means there can be some noise from traffic and nighttime disturbances from biker gangs have been noted. Some guests have found the only visible aspect from their rooms to be an outdoor air conditioner unit, though there are rooms that offer sea views through the window.

Overall, Hotel ShaSha Resort Suma offers a highly convenient location perfect for beachgoers and those needing close proximity to their destinations, at reasonable prices, though some noise factors and room view limitations may detract from the experience for certain guests.

Breakfast
Hotel ShaSha Resort Suma receives generally positive feedback for its complimentary breakfast. Guests frequently mentioned the breakfast being delicious and served on time with an excellent cost performance that adds value to their stay. There is a variety of breakfast options available, making it easy for different preferences, especially at such a price point.

However, the hotel seems to face some challenges with communication regarding breakfast procedures. A few guests were unaware that they needed to order breakfast the night before, resulting in some missed opportunities. Additionally, there were isolated incidents of incorrect drink orders and reports of small portion sizes.

Despite these minor setbacks, the overall impressions of the breakfast at Hotel ShaSha Resort Suma remain favorable, especially given its inclusion in the room price.

Rooms
Hotel ShaSha Resort Suma offers rooms that are notably large and spacious, providing ample room for guests to move around and relax. The rooms are well-equipped with amenities, including microwaves, portable refrigerators and plentiful toiletries. Many visitors appreciate the spacious baths and the ability to enjoy ocean views directly from their rooms, which is particularly delightful for families with children.

On the cleanliness front, reviews are mixed. While some guests describe the rooms and lobby as clean and well-maintained, others have encountered issues such as lingering cigarette smells, rust and general lack of proper cleaning. There have also been occasional reports of "G" sightings, affecting the overall guest experience.

The convenience of the hotel's location near the sea allows for pleasant nighttime walks, adding to the leisure experience. However, some rooms suffer from noise due to their proximity to busy roads, which can affect sleep quality. Additionally, narrow staircases within the hotel can pose a challenge for some guests.

Overall, while the spaciousness and amenities of the rooms are well-received, consistency in room conditions and cleanliness remains an area for improvement.

Cleanliness
Hotel ShaSha Resort Suma garners praise for the cleanliness and maintenance of its rooms and public spaces, providing a comfortable and beautiful environment for guests. The cleaning is executed beautifully, allowing for a comfortable stay with many guests noting well-cleaned and spacious rooms and baths. The staff, both at the reception and involved in cleaning, are described as polite and kind, adding to the positive experience.

However, there are notable exceptions. Some reviews mention issues with thoroughness, citing dirty walls, water stains, mold in the bathroom and an overall lack of deep cleaning in certain areas. A few guests encountered significant cleanliness issues, such as air conditioners needing maintenance and even sightings of "G".

While the majority of feedback leans towards a well-maintained and comfortable setting, these recurring issues indicate room for improvement in maintaining consistent cleanliness throughout the hotel.

Staff
At Hotel ShaSha Resort Suma, the guest reviews consistently highlight the exceptional kindness and politeness of the staff. Guests appreciate the team's willingness to accommodate irregular requests and their constant availability to assist. The warmth of the welcome extends from reception to the parking lot, where attendants help with parking in the unique space and even park cars for guests. The staff's friendly and supportive demeanor leaves a lasting impression, fostering a desire among guests to return. Though there are some mentions of less-than-smooth reception experiences, overall, the staff's pleasant service and consistent smiles contribute significantly to the hotel's welcoming atmosphere.


No, Hotel ShaSha Resort Suma doesn't have any pool.

No, a spa isn't available at Hotel ShaSha Resort Suma.

No, Hotel ShaSha Resort Suma doesn't allow dogs.

Yes, parking facilities are available at Hotel ShaSha Resort Suma.

No, Hotel ShaSha Resort Suma doesn't have a gym.

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