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EmexOtel Kocaeli

Kocaeli , Sefa Sirmen Bulvarı (Show on Map)

5.8

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEmexOtel Kocaeli enjoys a favorable location that pleases guests, situated near the city center and offering easy access to local attractions, shopping centers, and picturesque natural views. This setting makes it an attractive option for both leisure and business travelers who appreciate the scenic surroundings.

The hotel's staff consistently receives high praise for their exceptional service, often described as attentive, friendly, and professional. Guests frequently mention the helpfulness of team members at the reception and throughout the hotel, contributing significantly to the positive guest experience. Notable staff members, such as Ayleem, Ms. Elam, and Mr. Abdullah, are highlighted for their professionalism and accommodating nature, creating a warm and welcoming atmosphere.

However, the hotel faces criticism in areas that don't meet the expectations of its advertised five-star rating. Although the breakfast is appreciated by some for its variety and simplicity, it is often considered lacking in selection and quality for a luxury hotel. Similarly, the spacious rooms, although providing ample space, are frequently reported as needing renovation, with outdated furniture, cleanliness issues, and ineffective utilities detracting from their appeal.

Cleanliness also emerges as a concern, with numerous reports of dusty windows, lingering remnants from previous guests, and inadequately maintained bathrooms. Guests remark that the overall cleanliness and condition of amenities fall short of a five-star standard, indicating a need for renovation and consistent maintenance. Despite these issues, the professionalism and dedication of the staff, along with the hotel's advantageous location, leave guests with a generally positive impression, albeit one that does not wholly align with the luxe expectations of a high-end establishment.
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Luxury Hotel

This 5-star luxury hotel is connected to a shopping center and features indoor and outdoor pools, along with a full-service spa offering massages, body treatments, a sauna, steam room, and hammam. It provides indoor and outdoor tennis courts and multiple dining options including restaurants, bars, and a poolside bar.

Hotel with Spa

Features a full-service spa offering various massages and body treatments. Guests can also utilize the health club, indoor pool, and outdoor pool, providing multiple options for relaxation and wellness.

Family Friendly Hotel

This hotel provides comfortable accommodations and essential amenities suitable for families. Its convenient location and services offer a hassle-free stay for those traveling with children.

Hotel with Swimming Pool

This hotel has swimming pools, massage services and a hammam. It is located just 2 km from Kocaeli city centre.

Indoor Pool Outdoor Pool

Business Hotel

This hotel has meeting rooms and event spaces. It is suitable for business travelers who need to host meetings or events.

Hotel with Parking

The hotel offers free private parking with amenities such as swimming pools. Its location and free parking make it a convenient choice for travelers in Kocaeli.

Cheap Hotel

This hotel is a budget-conscious option that still provides necessary amenities. Located in İzmit, it offers reasonable access to various parts of the city.

Hotel with Gym

Includes swimming pools, massage services, and a hammam, in addition to fitness facilities. Its location near Kocaeli city center makes it a convenient choice.

Hotel with Outdoor Pool

This 5-star hotel offers both an outdoor pool and an indoor pool with sun loungers and pool umbrellas. Guests can also enjoy a poolside bar, a garden, and spa facilities including massage services and a hammam.

Hotel with Indoor Pool

This hotel offers both indoor and outdoor swimming pools, along with a hamam and sauna, providing guests with a versatile range of aquatic and relaxation options.

Hotel for Honeymoon

Romantic Hotel

Accessible Hotel

Hotel with Tennis Courts

5-Star Hotel

Room Types

Economy Double Room This single room has a minibar, which only has water

Economy Double or Twin Room Providing free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The twin/double room provides air conditioning, a safe deposit box, heating, a flat-screen TV with cable channels, as well as garden views. The unit offers 3 beds.

Standard Double Room Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, a sofa as well as sea views. The unit has 2 beds.

Standard Triple Room with Sea View Featuring free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, a sofa as well as sea views. The unit has 3 beds.

Suite This suite features a pool with a view. This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as sea views. The unit offers 2 beds.

Standard Single Room Offering free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned single room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, a sofa as well as sea views.

About EmexOtel Kocaeli

License: 7691

Guest Reviews

5.8

Rated

Location

EmexOtel Kocaeli boasts a commendable location that consistently impresses guests. Positioned conveniently near Kocaeli's city center, it offers easy access to a variety of attractions and amenities. The hotel's proximity to bustling malls and outlets caters to the shopping enthusiasts, ensuring a delightful experience. Furthermore, its nearness to picturesque lake views and the alluring beach adds to the allure of staying at this hotel, making it a suitable choice for both leisure and business travelers. Guests appreciate the beautiful surroundings and scenic views that accompany the hotel's location, which overall contribute to an enjoyable and fulfilling stay.

Breakfast

The breakfast experience at EmexOtel Kocaeli has been met with mixed reviews from guests. While some visitors appreciated the offerings, describing the breakfast as excellent and amazing, others felt it fell short of expectations for a 5-star establishment. Positive remarks highlighted the variety and simplicity of the breakfast as adequate for some guests, and there were compliments on the good menu. However, there were frequent mentions of limited selection and lack of appeal, with some guests noting the buffet could benefit from more fresh items and a greater bread selection. The recurring feedback suggests room for improvement in providing a more elaborate and diverse breakfast experience, consistent with the hotel's star rating. Despite the mixed reviews, the hotel's location near shopping centers and other amenities complements the breakfast experience for some guests.

Rooms

EmexOtel Kocaeli offers rooms that are spacious, providing ample space for guests to relax. However, numerous reviews highlight concerns about the overall state and cleanliness of the accommodations. The furniture and fixtures, including beds, are notably old and worn out, impacting the comfort and aesthetic appeal of the rooms. This is compounded by issues like cigarette smells and the presence of bugs in some cases. Bathrooms, while averagely maintained, are described as impractically designed and run-down, occasionally coupled with weak shower water pressure. Additionally, some utility items like air conditioning units and refrigerators are reported to be ineffective or broken. Despite these challenges, the staff is acknowledged for their professionalism, which stands out amid other criticisms. Overall, while the rooms deliver on space, there is strong feedback indicating a need for renovation and improvement in both cleanliness and amenities.

Cleanliness

EmexOtel Kocaeli presents a mixed picture when it comes to cleanliness. The reviews highlight a need for significant improvement in this area, especially considering the hotel's advertised star rating. Guests have reported issues such as dusty and dirty windows and lingering remnants from previous occupants, including cups with leftover coffee and tea. In particular, the bathrooms have drawn considerable criticism, with reports of a lack of cleanliness, outdated fixtures, and insufficient amenities for a hotel of its purported caliber. Towels are described as old and torn, and bedding similarly lacks freshness, contributing to an overall sense of discomfort in the rooms. Despite the hotel's promise of 5-star service, the adequacy of cleaning services is more closely aligned with lower-rated establishments, suggesting a need for renovation and reevaluation of standards to meet guest expectations.

Staff

EmexOtel Kocaeli, situated in a charming location with sea views, consistently receives praise for its outstanding staff. Guests frequently highlight the exceptional service provided by the team, describing them as great, attentive, and helpful. The hotel reception, with notable mentions of team members like Ayleem and Ms. Elam, reflects a cheerful and professional demeanor, ensuring that inquiries and needs are promptly addressed. Additionally, the café manager, Mr. Abdullah, is recognized for his proficient English and accommodating nature, contributing to a welcoming atmosphere.

Visitors appreciate the friendliness and politeness of the staff, noting their ability to maintain smiles and demonstrate readiness to assist, which enhances the overall experience at the hotel. Clearly, the positive interactions with the staff, alongside the hotel's clean and comfortable environment, play a significant role in leaving guests with memorable impressions. Despite a few remarks pointing to less friendly encounters, the overwhelming majority of reviews portray the staff as a key asset, contributing to the hotel's reputation as one of the most beautiful accommodations in the area.

5 Star

EmexOtel Kocaeli presents a mixed experience for its guests, aiming to deliver a comfortable stay but falling short of the expectations typically associated with a five-star establishment. Guests have commented that their overall accommodation met expectations, demonstrating that the hotel provides a satisfactory level of comfort. However, several aspects are noted as lacking, particularly in areas expected of a higher-rated hotel.

The breakfast offerings have been described as poor for a hotel with a five-star rating, with limited selection and subpar bread quality. This suggests that the dining experience may require improvement to better align with elevated standards. Additionally, the bathroom amenities have not consistently met guests' expectations, with reports of inadequate checking of supplies like toilet paper.

Many visitors have expressed disappointment with the hotel's star rating, asserting that it is more akin to a two-star establishment rather than the advertised five stars. The absence of certain amenities typically indicative of a luxury hotel underscores this sentiment. Overall, while EmexOtel Kocaeli provides a reasonable stay in terms of basic accommodation, it appears to fall short of delivering the refined experience anticipated by guests seeking a high-end experience.

Yes, EmexOtel Kocaeli has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at EmexOtel Kocaeli.

No, EmexOtel Kocaeli doesn't allow dogs.

Yes, parking facilities are available at EmexOtel Kocaeli.

Yes, EmexOtel Kocaeli has a gym.

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