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Summary of reviewsBaan Hin Sai Resort & Spa is an idyllic retreat set on cliffs overlooking the sea, surrounded by lush greenery, making it perfect for those looking to relax and commune with nature. Despite its remote setting posing challenges for those without personal transport, its location between Lamai and Chaweng is convenient for scooter users and provides easy access to vibrant beach towns.
Breakfast at the resort receives mostly positive reviews with guests appreciating the variety, delicious options and the serene setting overlooking the sea. However, some noted inconsistencies in quality and limited options for vegans. Dinner experiences are generally positive with many praising the delicious and freshly cooked dishes, although some felt the prices were a bit high for the portion sizes.
The resort's rooms are often described as spacious, clean and comfortable with stunning sea views from private pools or balconies. However, some furnishings are outdated and specific rooms may feel cramped. Cleanliness feedback is mixed with some guests encountering issues such as mold and pests in the bathrooms, despite the overall clean and well-maintained environment.
The staff at Baan Hin Sai Resort & Spa consistently receive high praise for their friendliness, helpfulness and attention to detail, significantly enhancing the guest experience. Wi-Fi services, however, are inconsistent with stability issues particularly during bad weather.
The spa is highly regarded for its excellent massages and value for money, although its availability can be inconsistent. The resort’s multiple pools, including an infinity pool, boast breathtaking sea views, although some maintenance issues were noted.
The resort is a suitable option for families seeking a relaxing getaway, offering beautiful decor and serene surroundings. The quality of beds receives mixed feedback with some guests finding them comfortable while others noted issues such as dirty sheets and the need for new mattresses.
As a three-star establishment, Baan Hin Sai Resort & Spa is generally well-received, offering good value for money especially with upgraded rooms featuring private pools and sea views. Despite some inconveniences like the location and the need for updates, it is considered a quality option for those seeking a budget-friendly stay amidst nature. Show more
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Categories
Resort with Rooms With Jacuzzi / Hot-tub
Features rooms and villas with jacuzzi, set amidst lush greenery. Offers a serene and tranquil atmosphere, enhanced by its spa services and natural surroundings.
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Resort with Swimming Pool
Infinity Pool Panoramic View Pool Private Pool Outdoor Pool
Number of pools2
Pool 1 information:
Location of the pool:Outdoor pool
In the pool there is also:
an area designated for children
When is the pool open?All year
Opening hours:06:00 - 19:00
The pool also has:
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:
Sunbeds
Umbrellas
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Pool 2 information:
Location of the pool:Outdoor pool
In the pool there is also:
an area designated for children
When is the pool open?All year
Opening hours:06:00 - 19:00
The pool also has:
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:
Sunbeds
Umbrellas
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
VillaSpacious standalone villa features a balcony with garden views.
Deluxe Villa with Sea ViewLocated at the forefront of the sea, this villa boasts a breathtaking view of the sea. The unit features a large wooden deck with two sunbathing beds and an outdoor bathtub. Different in designs, each room comes with a comfortable bed and a seating area for guests' comfort.
Standard Double or Twin RoomRoom features a balcony, a cable/satellite TV and a minibar. It has a safety deposit box and a seating area. A bathtub and a hairdryer are included in an en suite bathroom.
Standard Double Room with Sea ViewThe spacious double room features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Family SuiteThe spacious family room features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.
Villa with Private PoolGuests will have a special experience as the villa offers a pool with a view. The air-conditioned villa features 1 bedroom and 1 bathroom with a walk-in shower and a bath. The well-equipped kitchenette has a stovetop, a refrigerator, a microwave and a tea and coffee maker. Featuring a terrace with sea views, this villa also provides a minibar and a flat-screen TV with cable channels. The unit offers 1 bed.
Two-Bedroom VillaThe pool with a view is the standout feature of this villa. The air-conditioned villa has 2 bedrooms and 2 bathrooms with a shower and a bidet. Boasting a terrace with sea views, this villa also features a minibar and a flat-screen TV with cable channels. The unit has 2 beds.
Family Jacuzzi SuiteThe spacious family room provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
Baan Hin Sai Resort & Spa offers an idyllic retreat nestled on the cliffs with stunning views of the sea. The location boasts a quiet, serene atmosphere surrounded by lush greenery, making it an ideal place to unwind and commune with nature. It is beautifully situated between Lamai and Chaweng, making it convenient for those with scooters to explore both beaches and neighboring areas.
However, the hotel's remote setting does pose significant challenges for those without personal transportation. Its position on the cliffs results in steep hills that make walking around the resort difficult. Additionally, the hotel is far from the main town, amenities, restaurants and shopping areas. Guests frequently need taxis or rental vehicles to get around, as the location is isolated.
Despite its seclusion, the resort's scenic views, beautiful pool and tranquil environment create a wonderful atmosphere for relaxation. The hotel is also close enough to Chaweng Beach that it is accessible by a short scooter ride, although the beach itself isn't directly walkable from the resort. The location offers a perfect blend of peace and accessibility, ideal for those seeking a serene escape while still being a short distance from the vibrant beach towns of Koh Samui.
Breakfast
The breakfast experience at Baan Hin Sai Resort & Spa has elicited a range of feedback from guests. Many have appreciated the very good buffet breakfast, highlighting its variety and delicious options. Guests have particularly enjoyed the view from the restaurant, which offers a beautiful and serene setting overlooking the sea.
Positive notes include the breakfast being fresh and well-stocked with options like pancakes and fresh omelets earning praise. The service has also been commended with some mentioning the friendly trio of staff who provided very good service with a smile.
Despite these positives, there are areas where improvements were suggested. Some guests felt that the breakfast could be of higher quality and have more variety, describing it as mediocre, basic and somewhat acceptable. Others noted issues like industrial food, hot dishes being served cold and certain mornings where staff seemed inattentive.
For vegans, the breakfast options were somewhat limited, although non-vegans found the selection to be satisfactory. There were also mentions of some inconsistencies, such as the salted orange juice and breakfast being contingent on the number of guests.
Overall, while the breakfast at Baan Hin Sai Resort & Spa has its ups and downs, its standout features are the pleasant setting with a mesmerizing view and the overall freshness and variety of the food.
Dinner
Baan Hin Sai Resort & Spa offers an on-site restaurant that has garnered a mix of opinions from diners with a notable emphasis on positive experiences. Many guests have praised the food, describing it as great, wonderful, exceptional and delicious. The restaurant provides a touch of romance with nightly performances by a band playing Bee Gees music, which adds a special ambiance to dinner.
Several guests highlighted the quality and taste of specific dishes, such as the highly recommended Pad Thai. Dishes are often described as freshly cooked and delicious. Furthermore, some reviews mention that the food is reasonably priced and the portions are adequate. The breathtaking view from the restaurant enhances the overall dining experience, making it not just about the food but also about the surroundings.
However, there are less favorable mentions regarding the restaurant’s value for money. A few guests felt the prices were quite high, especially in comparison to the portion sizes and the quality of the food. Some mentioned that the meals were average and on the more expensive side, while others found the food to be good but did not find it worth the higher price tag. Despite these mixed opinions, the overall sentiment leans towards a positive dining experience.
Rooms
Baan Hin Sai Resort & Spa offers a mix of experiences for its guests, mostly leaning towards the positive. The resort's rooms are frequently described as spacious, clean and comfortable, providing a pleasant stay overall. Several reviews highlight the stunning sea views, particularly from rooms with private pools or hot tubs on the balcony, offering a touch of luxury and a serene ambiance. The location itself is praised for its quiet, almost jungle-like setting, which enhances the tranquility of the stay and provides beautiful natural surroundings.
Guests appreciate the large bathrooms and well-equipped rooms, which contribute to a comfortable visit. The resort's environment, nestled amongst trees and offering magnificent views, adds to its charm. The restaurant also boasts delightful views, enhancing the overall dining experience.
However, the resort does show signs of aging with some furnishings described as old and outdated and particular rooms have been noted as feeling cramped or in need of renovation. Despite these occasional shortcomings, the resort's friendly and helpful staff, combined with the clean and spacious accommodations, ensure that most stays are enjoyable.
In summary, Baan Hin Sai Resort & Spa seems to provide a pleasant and picturesque retreat with the added benefit of stunning sea views and comfortable, well-maintained rooms, suitable for those looking for a peaceful escape amidst nature.
Beds
Baan Hin Sai Resort & Spa has garnered mixed feedback regarding the quality of their beds. While many guests appreciated comfortable and large beds, some described the beds as extremely comfortable and noted the spaciousness as a plus. Guests also found the rooms themselves to be nice and comfy, aligned with the comfortable beds.
However, several guests pointed out issues such as dirty bedsheets after changes and some extreme cases mentioned bedbugs. Complaints about uncomfortable mattresses and hard pillows were frequent with comments indicating that some beds need replacing due to being either too hard or too soft. Despite these drawbacks, many guests found that the minimal price difference for upgraded rooms made for a notably improved experience. Overall, while there are positive aspects of the bedding at Baan Hin Sai Resort & Spa, significant room for improvement remains.
Cleanliness
At Baan Hin Sai Resort & Spa, the cleanliness feedback is mixed. While some visitors praised the rooms for being clean, comfortable and well-maintained, others encountered significant issues. Many guests had positive experiences with the cleanliness of their rooms, noting satisfactory daily cleaning and towel changes. The hotel's structure and its wild vegetation also impressed several visitors.
However, several areas, particularly the bathrooms, garnered negative remarks. Common complaints included mold, dampness and general uncleanliness with specific mentions of black mold on tiles and neglected conditions. Some guests found cockroaches and other pests in their rooms, which marred their experiences. The housekeeping, although present, was reported to be rushed by a few reviewers.
The pool area and loungers were also singled out for being quite dirty and there was a notable amount of litter around the premises, particularly behind and under buildings. Despite these issues, the attentive staff and overall good structure were occasionally acknowledged as positives. Guests indicated a need for the resort to reassess and improve its cleanliness standards to match the beautiful location and facility it could offer.
Staff
The staff of Baan Hin Sai Resort & Spa consistently receives high praise from guests, frequently described as friendly, helpful and attentive. Many reviews highlight the exceptional nature of the staff, noting their professionalism, kindness and willingness to go above and beyond to ensure a pleasant stay. The atmosphere created by the staff is often mentioned as peaceful and accommodating with particular appreciation for their engaging and entertaining demeanor.
Guests frequently mention specific instances where the staff provided outstanding service, from the attentive poolside service to the accommodating reception and housekeeping teams. The restaurant staff also garnered commendations for their superb service. Several reviews call out individual staff members, such as Karan, Subdi and Gary, for their exceptional friendliness and helpfulness.
Overall, the staff at Baan Hin Sai Resort & Spa plays a significant role in creating a welcoming and pleasant experience for guests, continually ensuring that their needs are met with efficiency and a warm smile.
Wi-Fi
The Wi-Fi at Baan Hin Sai Resort & Spa appears to be a mixed experience for guests. While some guests found the internet sufficient for work meetings and were pleased overall, others encountered issues with stability, especially during windy or rainy weather conditions. There were also multiple reports of the Wi-Fi not working properly in certain rooms or during check-in. Despite several routers available, some guests experienced persistent connectivity problems for extended periods. Overall, the Wi-Fi service may require attention to ensure consistency and reliability throughout the resort.
Spa
The Baan Hin Sai Resort & Spa stands out for its picturesque location, enveloped by nature while offering various amenities like a swimming pool and a spa. The spa receives ample praise from guests, described as wonderful, incredible and fabulous with many recommending it for its beauty and excellent value for money. Guests highlight the well-trained in-house massage services available. However, some reviews note that the spa was not open during their visit, pointing out inconsistency in the availability of treatments. Despite this, the overall impression of the spa remains highly positive from the experiences of the visitors who had access to its services.
Pool
Baan Hin Sai Resort & Spa offers a mixed experience when it comes to their pools. Positively, guests frequently highlight the breathtaking and gorgeous views of the sea that can be enjoyed from the pool area, making it an excellent spot to witness the sunrise and sunset. The resort features multiple pools, including an infinity pool, which are generally regarded as beautiful and spacious. The hotel also provides access to a beach and pool at a partner hotel, adding more variety for guests.
However, there are some areas of concern that have been pointed out. While many guests find the pools to be very nice with some even having private pools in their rooms that offer incredible views, there are numerous mentions of the pools being run-down with issues such as missing tiles, neglected maintenance and pools not being as clean as expected. The state of some pools with descriptions of being green at the bottom or having floating leaves, indicates a need for better upkeep and renovation.
Overall, the resort's pools have the potential for a wonderful experience due to the stunning views and the well-designed pool areas, provided that the maintenance issues are addressed in the near future.
Family
Baan Hin Sai Resort & Spa offers an exceptional family getaway experience with its magnificent setting perched atop a steep hill, providing peace and serenity. Nestled on the rocks, the resort's decor is both stunning and dynamic, ensuring a visually pleasing stay. Families can enjoy a suite with an ocean view, making it a nice choice for a relaxing family vacation. While transportation can be managed with tuk-tuks, it may get costly for families, so planning is advised. Overall, it's an excellent spot for a family retreat in Thailand.
3 Star
Baan Hin Sai Resort & Spa is generally well-received as a three-star establishment. Many guests appreciated the upgrade to rooms with private pools and sea views, suggesting that the resort offers good value for money. However, the location might be a bit inconvenient, requiring a 10-15 minute tuk-tuk ride to reach certain areas. The facilities and services appear to be somewhat outdated and there were mentions of slower service. Despite these minor setbacks, the resort is considered to be a high-quality option at a low price, fitting for those seeking a budget-friendly stay rather than four-star luxury.
Private Pool
Baan Hin Sai Resort & Spa offers rooms with private pools that generally receive positive feedback for their stunning sea views, particularly of Chaweng. Guests frequently mention the joy of staying in rooms and bungalows with private pools, which are cleaned every morning. Upgrades to these accommodations, complete with private terraces and even whirlpools, often come as pleasant surprises. Despite these highlights, there are occasional remarks about specific maintenance issues, such as non-functional jacuzzis. Overall, the private pools enhance the guest experience, providing a luxurious touch to their stay.
Yes, Baan Hin Sai Resort & Spa has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Private Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Baan Hin Sai Resort & Spa.
No, Baan Hin Sai Resort & Spa doesn't allow dogs.
No, parking facilities aren't available at Baan Hin Sai Resort & Spa.