Protea Hotel by Marriott Ikeja Select stands out as a notable destination for both business travelers and tourists due to its prime location. Conveniently situated near local and international airports, the hotel offers easy access to air travel, complemented by the serenity of its surroundings. Guests appreciate the proximity to a shopping center, making retail exploration effortless, and commend the beauty and accessibility of the area for an overall tranquil and seamless experience.
The breakfast at Protea Hotel shines with positive feedback from guests, who are impressed by the culinary expertise and flexibility of the kitchen staff. From the satisfying taste of the food to the accommodating nature of preparing early morning meals, visitors find the breakfast experience exceptional. The variety caters well to diverse preferences, with particular mention of delightful local dishes like Jollof rice, enhancing the overall dining pleasure.
Despite some mixed reviews regarding room experiences, guests often find beauty in the room aesthetics. There are challenges related to outdated facilities and occasional maintenance issues, such as malfunctioning air conditioning and insufficient cleanliness. While some rooms are perceived as neat and cozy, there's notable disparity in cleanliness standards, requiring more consistency across all areas of the hotel.
The exceptional service from the staff at Protea Hotel by Marriott Ikeja Select garners high praise from guests. Describing the team as warm and welcoming, visitors appreciate their professionalism and attentive nature. The staff's genuine effort to make guests feel at home reflects a strong commitment to customer satisfaction, ensuring efficient handling of requests and smooth check-in and check-out processes. The courteous and helpful demeanor of the staff significantly enhances the overall experience, underscoring the hotel's dedication to hospitality and quality service.
Overall, the combination of an ideal location, satisfying dining options, and outstanding staff service makes Protea Hotel by Marriott Ikeja Select a preferred choice for visitors, despite certain areas needing improvement.
Ibis Lagos Airport receives generally positive feedback for its strategic location near Lagos International Airport, making it a prime choice for travelers with early flights or those in transit. Guests appreciate the accessibility, security and quiet ambiance, which is ideal for business travelers. The proximity to the airport, combined with a sense of safety and convenience, makes this hotel a preferred option for many visitors.
Breakfast at the hotel is well-received with guests noting a delightful variety of food options catering to both international and Nigerian tastes. The breakfast buffet, available from 4 am to 10 am, features a range of fresh, tasty items and the coffee is particularly praised. Although there are occasional suggestions for improvement, the general sentiment is that the breakfast experience is excellent and adds value to the stay.
Dinner also earns positive feedback with guests enjoying the variety and quality of the evening buffet. Descriptors like superb and exceptional frequently appear in reviews. While there are sporadic complaints about waiting times for ordered meals and room service, the dinner offering is largely considered satisfactory and enjoyable.
The swimming pool at Ibis Lagos Airport is highlighted as a key amenity, offering a clean, serene environment that guests find pleasant and relaxing. The pool area is well-maintained and provides a welcoming atmosphere, although there is an occasional lapse in maintenance.
Accommodation-wise, guests appreciate the daily room service and comfortable, compact rooms equipped with amenities like tea service. Some rooms offer pleasant pool views, contributing to a more enjoyable stay. However, there are consistent issues noted with room size, cleanliness and maintenance. Complaints include small, cramped rooms, worn-out interiors, dirty carpets and unpleasant odors. These areas need significant improvement to meet guest expectations.
Cleanliness and maintenance attract considerable negative feedback with reports of dirty and smelly environments, old and stained carpeting and issues with leaking bathrooms. The general perception is that the hotel is in dire need of refurbishment and better upkeep.
The staff at Ibis Lagos Airport receive mixed reviews. While many guests find the staff polite, helpful and professional, particularly in reception and housekeeping, there are several mentions of poor customer service and unprofessional behavior. The lack of porters for luggage assistance is also a noted drawback.
The hotel’s free wifi service is another area of concern with numerous complaints about its speed, stability and overall functionality. Many guests report difficulty accessing the internet, particularly in their rooms.
Finally, the beds at the hotel receive varied feedback. Many guests describe the beds as very comfortable, contributing to a restful night's sleep with new mattresses and quality pillows. However, some reviews mention lumpy, too small or too hard beds, along with issues with pillows and bed sheets.
In summary, while Ibis Lagos Airport excels in location, breakfast, dinner and pool facilities, it faces significant challenges with room maintenance, cleanliness, wifi service and occasional staff issues. Addressing these concerns could enhance the overall guest experience.