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Summary of reviewsHotel Bastion enjoys a primarily positive reputation among guests with particular praise for its excellent location, outstanding breakfast and commendable staff service. Positioned near the German border and along the Oder cycle path, it offers convenient access to historical sites like the Küstrin Fortress ruins and the old town, alongside amenities such as shops and restaurants. The beautiful natural views further enhance its charm, making it a favored choice for travelers and cyclists alike.
The breakfast at Hotel Bastion is widely celebrated for its abundance, variety and quality. Guests rave about the extensive buffet that includes both Polish and international dishes with offerings of fresh hams, meats and a variety of other selections that often exceed expectations. The breakfast setup from 6 am to 10 am ensures fresh food is always available throughout the morning.
Dinner offerings also receive high marks with the hotel's restaurant providing delicious and well-presented Polish and international meals at affordable prices. The multilingual menu and cozy terrace further add to the dining experience, making it a convenient and pleasant option for guests.
The hotel staff is frequently lauded for their friendly, polite and accommodating nature. Their ability to communicate in multiple languages enhances the overall guest experience, ensuring smooth interactions and attentive service from check-in to check-out.
However, the guest reviews reveal some mixed feedback regarding the rooms, cleanliness, Wi-Fi and beds. While many appreciate the modern furnishings, dedicated bicycle storage and comfortable environments, others have pointed out issues of room size, sound insulation and worn-out amenities. Cleanliness is another area with varied experiences, as some guests noted well-maintained rooms while others reported mold, cobwebs and insufficient cleaning. The free Wi-Fi is strong in certain areas but unreliable in others and bed comfort also varies with many mentioning overly soft, saggy mattresses.
Overall, Hotel Bastion provides a mostly positive experience, particularly excelling in location, dining options and staff service. While there are areas needing improvement, especially regarding room maintenance and Wi-Fi reliability, the hotel remains a solid choice for travelers, especially those looking for a convenient base to explore local attractions. Show more
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Categories
Business Hotel
Located in Kostrzyn nad Odrą, this hotel offers essential services for business travelers. Its location provides accessibility to local businesses and transportation hubs.
3-Star Hotel
This hotel provides a secure and comfortable base for travelers, with essential amenities and services. Its strategic location makes it suitable for both business and leisure travelers.
Family Friendly Hotel
Dog Friendly Hotel
Room Types
Double RoomA room with a classic interior design with wooden furniture. It includes air conditioning and a TV.
Triple RoomA room with a classic interior design with wooden furniture. It includes air conditioning and a TV.
Quadruple RoomA room with a classic interior design with wooden furniture. It includes air conditioning and a TV.
Twin RoomA room with a classic interior design with wooden furniture. It includes air conditioning and a TV.
Single RoomA room with a classic interior design with wooden furniture. It includes air conditioning and a TV.
Guest Reviews
7.4
Good
Location
The location of Hotel Bastion has received consistent praise from its guests. Nestled right by the German border and directly on the Oder cycle path, it serves as a convenient hub for travelers and cyclists. The hotel's proximity to historical sites, such as the ruins of Küstrin Fortress and the old town, adds an appealing dimension for history enthusiasts. With easy access to amenities including shops, supermarkets, restaurants, gas stations and pharmacies, guests find everything they need within walking distance. The central location also makes it an ideal stopover for those traveling further into Germany. Views of the old town in the morning and the nearby greenery enhance the charm of this well-located hotel. Additionally, its strategic placement makes it a great starting point for exploring local attractions like the Fortress City and the Ujście Warty National Park. This combination of convenience, history and scenic beauty makes Hotel Bastion a favored choice for many.
Breakfast
Hotel Bastion offers a breakfast experience that is consistently praised by its guests for both quality and variety. The breakfast is described as abundant with a wide selection of fresh and delicious options that include Polish and international dishes. Many reviews highlight the extensive and sumptuous breakfast buffet, which is regularly restocked from 6 am to 10 am, ensuring guests have access to fresh food throughout the morning.
Guests frequently note that the breakfast is more than satisfactory, often exceeding expectations and sometimes even described as a "mega super" and "fantastic" breakfast. The wide array of fresh hams, meats and other varied selections are particularly appreciated, making the breakfast akin to a brunch buffet for some.
While there are occasional mentions of the breakfast being merely fine or satisfactory, the overwhelming sentiment is positive, emphasizing the breakfast’s richness, variety and deliciousness. From hearty and plentiful to rich and tasty, the breakfast offerings at Hotel Bastion cater to diverse tastes and provide a great start to the day.
Dinner
Hotel Bastion’s restaurant consistently receives high praise for its dinner offerings, which include both Polish and international cuisine that comes highly recommended by guests. Many have noted the food as very tasty and well presented with a variety of dishes that are both affordable and delicious. The restaurant is appreciated not only for its good food but also for its reasonable prices, making it a great choice for those seeking excellent value.
Guests find the restaurant to be a convenient option with menus available in multiple languages including Polish, English and German. The cozy restaurant terrace adds to the dining experience, offering a pleasant atmosphere for enjoying meals in the evening. Both the restaurant within the hotel and the one across the street have been recommended with several reviews highlighting the Polish cuisine and good Żywiec beer on offer.
Moreover, the restaurant’s ability to serve breakfast early from 6:00 AM has been particularly valued by guests needing an early start. While most reviews praise the dinner as being very good or great, there was a mention of an isolated instance where a meal was overly salted.
Overall, Hotel Bastion’s restaurant is seen as a good, reasonably priced dining option that enhances the guest experience by providing superb food, a comfortable setting and excellent value for money.
Rooms
Hotel Bastion offers a mixed experience when it comes to its rooms. Guests appreciate the modern and functional furnishings, clean environments and pleasant bathroom amenities that include spacious layouts, ample storage and hairdryers. The rooms are often described as warm and comfortable with efficient air conditioning, making them suitable for short-term stays. Enthusiastic cyclists will find the hotel notably convenient, thanks to dedicated bicycle storage areas.
However, there are several recurring issues that guests encounter. A significant number of rooms are described as very small, cramped and at times worn out, particularly in terms of furniture and decor. Poor sound insulation is a frequent complaint, leading to noise disturbances from adjacent rooms and common areas, including the reception. Some rooms also suffer from defective amenities such as non-functional TVs, inadequate lighting and old fixtures. Cleanliness is another concern with some guests noting that their rooms were not cleaned properly or had maintenance issues like defective showers and torn curtains.
Overall, while Hotel Bastion ensures a basic, comfortable experience with amenities that cater especially well to short stays and cyclists, it does struggle with maintaining consistency in room condition and cleanliness. Potential visitors may want to temper their expectations regarding room size and soundproofing and perhaps visit with a readiness for a no-frills stay.
Beds
Hotel Bastion has received mixed feedback regarding its beds. While some guests found the beds very comfortable, many mentioned that the mattresses were extremely soft, saggy and often worn out, which led to an uncomfortable sleeping experience. Complaints about beds being too soft were common with some guests comparing them to hammocks due to their lack of firmness. There were also mentions of beds creaking and not being suitable for double occupancy. A few guests specifically noted issues with mattress toppers not improving the softness and some mattresses were reported as thin, old and even stained. Despite these concerns, there were some positive remarks about the beds, although they were fewer in comparison. The overall impression is that while some find the beds comfortable, many feel they are in need of significant improvement.
Cleanliness
Hotel Bastion's guest reviews suggest that cleanliness is a mixed bag. On the positive side, many guests noted that their rooms were clean with clean and white bedding and well-maintained facilities. Both the towels and rooms were frequently mentioned as clean, which points to a level of basic upkeep. The overall impression of a clean and tidy environment was affirmed by several reviews, emphasizing well-maintained premises and clean bathrooms.
However, there were numerous reports detailing significant cleanliness issues. Complaints ranged from mold in the bathroom tiles and moldy bread served at breakfast to cobwebs and spiders present in rooms. In some instances, guests found the room cleaning insufficient with dirty curtains, dusty rooms and unclean furniture and carpets drawing criticism. There were also mentions of smelly environments and old, dirty socks left under the bed, further tarnishing the perception of cleanliness.
In summary, while some guests found their rooms and amenities clean and up to standard, others experienced a range of cleanliness-related problems that detracted from their stay. Improvements in housekeeping could significantly enhance the overall guest experience at Hotel Bastion.
Staff
Hotel Bastion’s staff frequently receives high praise for their exceptional customer service. Guests consistently describe the team as friendly, polite and accommodating. The courteous staff at the reception speaks English and German, facilitating smooth communication for international visitors. The service is noted for its attentiveness with staff members making guests feel welcome and providing helpful assistance.
The restaurant service also earns accolades for its outstanding service with German-speaking staff enhancing the dining experience. Cleanliness and adherence to hygiene regulations occasionally fall short, but the general sentiment remains highly positive.
Overall, the staff at Hotel Bastion significantly contributes to a pleasant stay with their friendly demeanor, efficiency and readiness to assist, ensuring that guests feel well looked after from check-in to check-out.
Wi-Fi
Hotel Bastion offers free Wi-Fi with varying levels of effectiveness. Reviews highlight that while the Wi-Fi signal is strong and quite fast in certain areas, it tends to be weak or unreliable in other parts of the hotel, especially in rooms located at the end of corridors. The connection may drop intermittently and in some instances, it doesn't work at all. Visitors looking for a reliable internet connection may experience some frustrations, particularly if staying in peripheral rooms. However, there are parts of the hotel where the Wi-Fi functioned well. For the best experience, guests might consider seeking rooms where Wi-Fi performance has been positively noted.
3 Star
Hotel Bastion has received mixed feedback regarding its facilities and services. Despite its ideal location for visits to Küstrin and being a great spot for golfers, many guests feel it does not meet the expected standards of a three-star hotel. Reviews frequently mention that the rooms are uncomfortable and small with some describing the condition of the walls as poor, even calling them soaked. The standard of the rooms and overall hotel service has left several guests suggesting it is more akin to a hostel rather than a three-star establishment. However, the breakfast provided has been noted as satisfactory for its category. Some visitors found the hotel suitable for longer stays and recommend booking a twin room for better accommodation. Nonetheless, concerns about the room's brightness at 5 am and general upkeep suggest there is significant room for improvement to meet the typical expectations of a three-star rating.
Business
Hotel Bastion, located by the serene Oder river, offers a suitable environment for business travelers. Many guests have noted that their employees felt very comfortable during their stays, highlighting the hotel's welcoming nature and reliable standards. The quiet rooms facing the river are particularly praised, contributing to a peaceful and effective working ambiance. The positive representation is reinforced by repeated bookings and the recurring patronage of corporate visitors.
Moreover, the hotel's facilities are deemed good, meeting the practical needs of guests. Additionally, its pet-friendly policy is appreciated by those who travel with their furry companions.
However, not all feedback is glowing. Some reviews point out issues such as noise from parties and uncomfortable rooms. One comment also mentioned a soft and worn-out mattress. Despite these occasional drawbacks, the overall impression remains favorable, making Hotel Bastion a solid option for business travelers.
No, Hotel Bastion doesn't have any pool.
No, a spa isn't available at Hotel Bastion.
Yes, Hotel Bastion welcomes dogs.
No, parking facilities aren't available at Hotel Bastion.