The Aru Hotel at Aru Suites
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Summary of reviewsThe Aru Hotel at Aru Suites stands out as a commendable choice for visitors to Kota Kinabalu, offering numerous positive features that enhance the overall experience. Centrally located, it boasts proximity to essential spots like the Kota Kinabalu International Airport and Tanjung Aru Beach, making it an ideal stop for travelers keen on both convenience and leisure. With easy access to local attractions, shopping centers and the city center, guests enjoy a blend of urban exploration and tranquil retreats, supported by seamless transportation options and convenient parking facilities.
Rooms at The Aru Hotel are a highlight, praised for their spaciousness, modern design and comprehensive amenities. Guests appreciate the clean, well-maintained environment, ample storage and the luxury feel provided by features like large balconies with stunning views. Families find the accommodations particularly appealing, enjoying the comfort of larger units equipped with kitchens, laundry facilities and modern tech—creating a homelike atmosphere.
While breakfast service has room for improvement with guests pointing out limited variety and issues with temperature and freshness, there are positive mentions of some items being enjoyable. The overall dining experience could benefit from enhancements in both quality and variety.
Cleanliness is consistently highlighted with many guests applauding the fresh and tidy environment throughout the rooms and public areas, despite occasional lapses reported during extended stays. The staff contributes significantly to the positive atmosphere, recognized for their friendliness, helpfulness and professionalism, though there are occasional notes on improvements needed in communication and training.
The WiFi service at the hotel is generally reliable and fast, supporting streaming services which many guests found satisfactory. However, some encountered connectivity issues that could be resolved with better technical support.
The hotel's facilities, including the gym and the rooftop pool, offer pleasant but varied experiences. The gym, though a valued feature, requires more equipment, air conditioning and better maintenance to fully meet guests' expectations. The rooftop pool, on the other hand, is frequently praised for its stunning views and overall ambiance, providing a fantastic setting for relaxation.
Parking at The Aru Hotel impresses with its advanced, secure system, making vehicle management easy and reliable, though minor delays can occur during busy times.
For families, The Aru Hotel is particularly suitable, offering spacious suites that accommodate larger groups comfortably. The hotel environment is tailored to be family-friendly with ample amenities and a welcoming atmosphere, ensuring a convenient and enjoyable stay for all members.
Among the standout features, the beds are frequently lauded for their comfort and cleanliness, contributing significantly to the restful and cozy experience at the hotel.
Overall, The Aru Hotel at Aru Suites is highly recommended for travelers seeking a balance of convenience, comfort and modern amenities, making it a strong choice for both short stays and extended visits.
Categories
Rooms at The Aru Hotel are a highlight, praised for their spaciousness, modern design and comprehensive amenities. Guests appreciate the clean, well-maintained environment, ample storage and the luxury feel provided by features like large balconies with stunning views. Families find the accommodations particularly appealing, enjoying the comfort of larger units equipped with kitchens, laundry facilities and modern tech—creating a homelike atmosphere.
While breakfast service has room for improvement with guests pointing out limited variety and issues with temperature and freshness, there are positive mentions of some items being enjoyable. The overall dining experience could benefit from enhancements in both quality and variety.
Cleanliness is consistently highlighted with many guests applauding the fresh and tidy environment throughout the rooms and public areas, despite occasional lapses reported during extended stays. The staff contributes significantly to the positive atmosphere, recognized for their friendliness, helpfulness and professionalism, though there are occasional notes on improvements needed in communication and training.
The WiFi service at the hotel is generally reliable and fast, supporting streaming services which many guests found satisfactory. However, some encountered connectivity issues that could be resolved with better technical support.
The hotel's facilities, including the gym and the rooftop pool, offer pleasant but varied experiences. The gym, though a valued feature, requires more equipment, air conditioning and better maintenance to fully meet guests' expectations. The rooftop pool, on the other hand, is frequently praised for its stunning views and overall ambiance, providing a fantastic setting for relaxation.
Parking at The Aru Hotel impresses with its advanced, secure system, making vehicle management easy and reliable, though minor delays can occur during busy times.
For families, The Aru Hotel is particularly suitable, offering spacious suites that accommodate larger groups comfortably. The hotel environment is tailored to be family-friendly with ample amenities and a welcoming atmosphere, ensuring a convenient and enjoyable stay for all members.
Among the standout features, the beds are frequently lauded for their comfort and cleanliness, contributing significantly to the restful and cozy experience at the hotel.
Overall, The Aru Hotel at Aru Suites is highly recommended for travelers seeking a balance of convenience, comfort and modern amenities, making it a strong choice for both short stays and extended visits.
Hotel with Swimming Pool
The rooftop pool at The Aru Hotel at Aru Suites offers stunning vistas, including clear views of the Kota Kinabalu airport runway and breathtaking sunsets, making it a special feature.
Outdoor Pool
Hotel with Parking
The hotel provides a car park that is completely free of charge. It features self-parking facilities and automated private parking for guest convenience.
4-Star Hotel
This hotel is praised for its spacious rooms and convenient location near the airport. The rooftop pool offers great views, making it ideal for short stays and family holidays.
Hotel with Outdoor Pool
This hotel offers a unique rooftop infinity pool with views of both the sea and the airport runway, providing opportunities for plane spotting. The location is also near Tanjung Aru beach.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Gym
Guest Reviews
The Aru Hotel at Aru Suites has garnered praise for its splendid location, making it an ideal choice for travelers prioritizing proximity to the airport. Situated just minutes away from Kota Kinabalu International Airport, the hotel offers convenience for those with early flights or late arrivals, eliminating the stress of significant travel time. Beyond its nearness to the airport, guests have lauded the hotel for being close to Tanjung Aru Beach, presenting opportunities for scenic walks and leisure activities by the sea.
Its strategic positioning allows for easy access to local attractions and amenities, from restaurants and supermarkets to shopping centers like Imago. The hotel's location is also conducive to quick trips to the city center, enhancing its appeal for urban exploration without compromising on tranquility. Despite being slightly removed from the hustle and bustle of the main city, it offers a peaceful retreat with splendid views.
Guests have found transportation straightforward, thanks in part to apps like Grab, ensuring seamless travel within the city. The hotel also features convenient parking facilities, adding to the ease of navigating Kota Kinabalu by car. The combination of a convenient location, spacious and clean rooms and accessibility to key sites makes The Aru Hotel a compelling option for both short stays and extended visits.
The breakfast experience at The Aru Hotel at Aru Suites has garnered mixed reviews from guests. While the convenience of having breakfast delivered to the room was noted, many expressed dissatisfaction with both the quality and variety of the offerings. The breakfast, typically served in plastic boxes, was often described as bland, cold and with limited choices. Portions were generally considered small and not filling and items like sausages, bread and beans were often cited as particularly disappointing.
Several guests mentioned that the breakfast lacked fresh options and was often not warm upon arrival, which detracted from the overall experience. There were also complaints about the breakfast service itself, such as mixed-up delivery times and missing cutlery. Some guests were particularly disappointed by the lack of a buffet option and felt the breakfast did not meet their expectations, especially considering the price.
However, a few reviews did note that certain breakfast items like rendang ayam with rice and nasi lemak were enjoyable. Despite these occasional positives, the overarching sentiment was that the breakfast service at The Aru Hotel at Aru Suites could use significant improvement in both quality and variety to satisfy the guests’ expectations fully.
The rooms at The Aru Hotel at Aru Suites offer an array of positive features, as noted by guests. Consistently described as exceptionally spacious, they provide ample room for comfort whether traveling solo, as a couple or with a family. The modern interior design and cleanliness are highly commendable with many visitors appreciating the tasteful decoration and attention to detail. Amenities within the rooms are well-appointed, including kitchens, laundry facilities, coffee makers and modern tech like smart TVs and electronic parking. These attributes contribute to a homelike atmosphere with a touch of luxury.
The bathrooms also receive praise for their spaciousness and nice amenities, ensuring a comfortable stay. Guests enjoyed rooms featuring large balconies and stunning views, such as sea vistas and magnificent sunsets.
Families find the accommodations particularly comfortable, as larger units like the three-bedroom apartments and suites cater excellently to group stays. The spacious living areas, reliable air conditioning and the availability of full amenities, including kitchenettes, add to the convenience.
Despite a few minor issues with plumbing and occasional noise, the positive aspects such as cleanliness, modernity and the overall spaciousness of the rooms outweigh these drawbacks. The comfort and high standard of room facilities make The Aru Hotel at Aru Suites a strong choice for travelers seeking a balance of practicality and luxury.
The Aru Hotel at Aru Suites earns high marks for its beds, consistently described as comfortable, firm and spacious. Guests rave about the incredibly comfortable bed mattresses and the sizable, comfy beds, making for a restful sleep experience. The hotel offers both king-size beds and large, firm mattresses, catering to various preferences. The cleanliness of the beddings and pillows is also frequently mentioned with guests appreciating the fresh, clean linens that enhance their comfort. Though some guests find the beds a bit soft or short, the majority highlight the beds as a key feature. The rooms are noted for being spacious and comfortable, complemented by good air conditioning and quiet environments. Overall, the beds at The Aru Hotel are a significant highlight, promising a relaxing stay.
Guests at The Aru Hotel at Aru Suites have mostly praised the hotel for its high standards of cleanliness. The majority of reviews describe the rooms as very clean, spacious and well-maintained with frequent mentions of the comfortable and tidy environment. The lobby and other public areas of the hotel also received compliments for their cleanliness and pleasant smell. Guests appreciated the fresh and modern decor, which added to the overall neat and spotless appearance of the property.
However, a few reviews highlighted occasional lapses in cleaning standards, such as mold in some areas and stained carpets, carpets and furniture. There were instances where the cleanliness diminished slightly over a longer stay and specific issues like a noisy fan motor in a second washroom and dirty utensils at the reception were mentioned. Despite these isolated issues, the consensus is that the hotel maintains great cleanliness and hygiene standards, making it a favorable choice for a comfortable and clean stay.
The Aru Hotel at Aru Suites boasts a commendable reputation for its staff, who are frequently described as friendly, helpful and accommodating. Guests consistently highlight the warm hospitality and courteous demeanor of both the front desk and housekeeping teams. The security personnel also receive positive mentions for their friendliness and readiness to assist. The check-in process is noted for being efficient with receptionists and bellboys praised for their attentiveness and professionalism.
However, reviews indicate that there is room for improvement in areas such as breakfast service and communication. Some guests experienced issues with front desk service and remarked on inconsistencies with the level of training. Despite these occasional setbacks, the overall impression remains positive with many visitors appreciating the staff's promptness and willingness to help, which contributes to a hospitable environment throughout the hotel.
The Aru Hotel at Aru Suites receives generally positive remarks regarding its WiFi service. Many guests reported that the WiFi was strong and fast with some highlighting that they experienced a superb connection. Several reviews praised the internet service as good and mentioned that it supported streaming services like Netflix directly in the room. Words like "great" and "brilliant" were commonly used to describe the internet quality.
However, a few visitors encountered issues during their stay. Some mentioned the WiFi disconnected randomly or faced difficulty connecting to streaming services such as YouTube and Netflix. There were isolated reports of having to rely on cellular data due to lack of internet in the room. One guest noted that their attempt to resolve the issue through reception was unsuccessful, as a supervisor never appeared for assistance.
Overall, the WiFi at The Aru Hotel is predominantly strong and reliable, though there are occasional hiccups that could benefit from more consistent technical support.
The gym at The Aru Hotel at Aru Suites has received mixed reviews from guests. On the positive side, several guests found the gym to be nice and adequate for workouts, providing a pleasant space to relax and exercise. There's a consensus that having a gym is a good perk for the hotel.
However, many areas need improvement. The gym is described as small with very limited equipment, lacking essential items like dumbbells and free weights, offering only resistance bands. Another significant drawback is the absence of air conditioning, which has been noted frequently and affects the workout experience. Operating hours are also a point of contention with the gym only open from 9am to 5pm due to noise complaints, which many find inconvenient.
Maintenance and additional facilities are also lacking with no water machine available and some issues with the female toilets nearby being smelly. Overall, while the gym provides a basic space for exercise, it requires several upgrades to meet guest expectations fully.
The rooftop pool at The Aru Hotel at Aru Suites repeatedly stands out in guest reviews, often being highlighted for its spectacular setting and views. The infinity pool on the roof offers stunning vistas, including clear views of the Kota Kinabalu airport runway and breathtaking sunsets, making it a special feature. Guests consistently described the experience as fantastic, enjoying both the beauty and the unique view of landing airplanes. Family-friendly features such as a kids section are appreciated and many found the pool to be a great place for relaxation with a lovely atmosphere. However, a few reviews mentioned areas for improvement, including slippery poolside conditions and occasional maintenance and cleanliness issues. Despite this, the general consensus paints a picture of an incredible and enjoyable rooftop pool, perfect for sunset views and a unique vantage point over the airport.
The parking facilities at The Aru Hotel at Aru Suites have garnered significant praise from guests for their modernity and convenience. The automated parking system is a standout feature, often described as advanced, cool and reminiscent of Japanese-style technology. It provides a secure environment for vehicles with many guests highlighting the high security and safe procedures in place.
Guests generally find the parking process straightforward with plentiful spaces available, even for rental cars. The underground garage adds an extra layer of security and ease and the complimentary parking is a welcomed perk. The presence of a security guard to orderly check people in further reassures guests about vehicle safety.
However, a few reviews note that the automated system, although sophisticated, can sometimes be slow or a bit of a hassle, particularly during busy events or when using the vehicle lift. Despite this, the majority of visitors appreciate the unique and technologically advanced nature of the parking facility, considering it one of the hotel's best features.
Overall, the parking experience at The Aru Hotel is largely positive with advanced systems ensuring both convenience and security for guests' vehicles.
Families seeking a comfortable and enjoyable stay will find The Aru Hotel at Aru Suites to be a prime choice. The hotel is tailored specifically for family needs, boasting spacious suites that cater to groups large and small, including those of six or more. Guests have highlighted the family-friendly environment and the ample space provided, making it easy for kids to roam and play. The suites come well-equipped with essential amenities like capsule coffee machines, beverages and microwaves, ensuring a convenient and comfortable experience for all.
The accommodation is not only suitable for families but also cost-effective, providing excellent value for money. Many reviews emphasize the cleanliness and spaciousness of the suites with some describing them as luxurious. The responsive and helpful staff add to the positive experience, readily accommodating requests such as early breakfast deliveries.
The hotel's location and facilities are ideal for family gatherings or trips with friends. It’s a place where families, including Muslim families, can feel right at home. The large balconies with good drainage and the carefully arranged spaces contribute to a homely and comfortable atmosphere, perfect for relaxation.
Furthermore, The Aru Hotel is praised for being an excellent hub for families, allowing for quality time spent together. Whether it's a spacious family apartment or a three-bedroom suite, the hotel ensures a pleasant and satisfying stay, making it a top recommendation for families with kids looking for a reliable and cozy accommodation option.
The Aru Hotel at Aru Suites receives praise aligned with the standards of a high-quality four-star establishment. The hotel stands out for its spacious and exquisitely designed rooms, which guests have compared favorably even against five-star hotels. Additionally, the facilities, staff and rooms are frequently mentioned as top-notch, surpassing expectations for a four-star rating.
Guests appreciate the overall high quality and cost-effectiveness, making it very good value for money. The hotel's luxury view from both the rooms and the pool adds to its appeal, contributing to a de luxe experience that many highlight in their recommendations. While a few reviews point out the limited amenities and higher taxi costs, these concerns seem minor compared to the positive remarks about its newness and superb quality.
The Aru Hotel’s commitment to quality makes it a highly recommended choice with many guests expressing a desire to return soon. Overall, the facility's offerings and service quality align well with what one would expect from a four-star hotel, making it a noteworthy option in the area.
The Aru Hotel at Aru Suites boasts a remarkable outdoor pool experience that consistently impresses guests. Highlighted by its stunning rooftop infinity pool, visitors praise the breathtaking views, including the beautiful sea and fantastic sunsets. The pool area is described as large and comfortable with lovely loungers perfect for relaxation. Words like amazing, wonderful and beautiful frequently appear in guest feedback, emphasizing the overall appeal of the pool. While one comment mentioned the water being a bit dirty, the overwhelming sentiment is one of enjoyment and admiration for the rooftop pool, making it a standout feature of the hotel.
The Aru Hotel at Aru Suites receives high praise from couples seeking romantic getaways, particularly honeymooners. Guests commend the thoughtful touches in the honeymoon suite, notably the complimentary swan decorations that add a special flair to their stay. The hotel’s ability to create a memorable and personalized experience is highlighted with many guests mentioning that the arrangements exceeded their expectations. Whether for a honeymoon or a surprise birthday celebration, the hotel consistently provides a delightful atmosphere that makes each visit unique and cherished. Overall, it stands out as a top choice for special occasions with many visitors eager to return for future celebrations.
The Aru Hotel at Aru Suites offers a perfect romantic escape for couples, characterized by its idyllic location and romantic vibes. The hotel's charming balcony, coupled with stunning views, creates an ideal setting for a romantic stay. The spacious rooms are not only clean and comfortable but also designed to provide a relaxing atmosphere for couples.
Guests can unwind on the L-shaped sofa while enjoying Netflix and YouTube, adding a homely touch to their stay. The rooftop infinity pool offers a serene space for a relaxing staycation, complete with the breathtaking rooftop view, making it a favorite spot to savor the sunset.
The hotel's amenities and services ensure great value for money, highlighted by friendly staff and perks like complimentary late checkouts. Overall, The Aru Hotel is highly recommended for couples seeking a romantic getaway without breaking the bank.
Location Show Map
Location
Its strategic positioning allows for easy access to local attractions and amenities, from restaurants and supermarkets to shopping centers like Imago. The hotel's location is also conducive to quick trips to the city center, enhancing its appeal for urban exploration without compromising on tranquility. Despite being slightly removed from the hustle and bustle of the main city, it offers a peaceful retreat with splendid views.
Guests have found transportation straightforward, thanks in part to apps like Grab, ensuring seamless travel within the city. The hotel also features convenient parking facilities, adding to the ease of navigating Kota Kinabalu by car. The combination of a convenient location, spacious and clean rooms and accessibility to key sites makes The Aru Hotel a compelling option for both short stays and extended visits.
Breakfast
Several guests mentioned that the breakfast lacked fresh options and was often not warm upon arrival, which detracted from the overall experience. There were also complaints about the breakfast service itself, such as mixed-up delivery times and missing cutlery. Some guests were particularly disappointed by the lack of a buffet option and felt the breakfast did not meet their expectations, especially considering the price.
However, a few reviews did note that certain breakfast items like rendang ayam with rice and nasi lemak were enjoyable. Despite these occasional positives, the overarching sentiment was that the breakfast service at The Aru Hotel at Aru Suites could use significant improvement in both quality and variety to satisfy the guests’ expectations fully.
Rooms
The bathrooms also receive praise for their spaciousness and nice amenities, ensuring a comfortable stay. Guests enjoyed rooms featuring large balconies and stunning views, such as sea vistas and magnificent sunsets.
Families find the accommodations particularly comfortable, as larger units like the three-bedroom apartments and suites cater excellently to group stays. The spacious living areas, reliable air conditioning and the availability of full amenities, including kitchenettes, add to the convenience.
Despite a few minor issues with plumbing and occasional noise, the positive aspects such as cleanliness, modernity and the overall spaciousness of the rooms outweigh these drawbacks. The comfort and high standard of room facilities make The Aru Hotel at Aru Suites a strong choice for travelers seeking a balance of practicality and luxury.
Beds
Cleanliness
However, a few reviews highlighted occasional lapses in cleaning standards, such as mold in some areas and stained carpets, carpets and furniture. There were instances where the cleanliness diminished slightly over a longer stay and specific issues like a noisy fan motor in a second washroom and dirty utensils at the reception were mentioned. Despite these isolated issues, the consensus is that the hotel maintains great cleanliness and hygiene standards, making it a favorable choice for a comfortable and clean stay.
Staff
However, reviews indicate that there is room for improvement in areas such as breakfast service and communication. Some guests experienced issues with front desk service and remarked on inconsistencies with the level of training. Despite these occasional setbacks, the overall impression remains positive with many visitors appreciating the staff's promptness and willingness to help, which contributes to a hospitable environment throughout the hotel.
Wi-Fi
However, a few visitors encountered issues during their stay. Some mentioned the WiFi disconnected randomly or faced difficulty connecting to streaming services such as YouTube and Netflix. There were isolated reports of having to rely on cellular data due to lack of internet in the room. One guest noted that their attempt to resolve the issue through reception was unsuccessful, as a supervisor never appeared for assistance.
Overall, the WiFi at The Aru Hotel is predominantly strong and reliable, though there are occasional hiccups that could benefit from more consistent technical support.
Gym
However, many areas need improvement. The gym is described as small with very limited equipment, lacking essential items like dumbbells and free weights, offering only resistance bands. Another significant drawback is the absence of air conditioning, which has been noted frequently and affects the workout experience. Operating hours are also a point of contention with the gym only open from 9am to 5pm due to noise complaints, which many find inconvenient.
Maintenance and additional facilities are also lacking with no water machine available and some issues with the female toilets nearby being smelly. Overall, while the gym provides a basic space for exercise, it requires several upgrades to meet guest expectations fully.
Pool
Parking
Guests generally find the parking process straightforward with plentiful spaces available, even for rental cars. The underground garage adds an extra layer of security and ease and the complimentary parking is a welcomed perk. The presence of a security guard to orderly check people in further reassures guests about vehicle safety.
However, a few reviews note that the automated system, although sophisticated, can sometimes be slow or a bit of a hassle, particularly during busy events or when using the vehicle lift. Despite this, the majority of visitors appreciate the unique and technologically advanced nature of the parking facility, considering it one of the hotel's best features.
Overall, the parking experience at The Aru Hotel is largely positive with advanced systems ensuring both convenience and security for guests' vehicles.
Family
The accommodation is not only suitable for families but also cost-effective, providing excellent value for money. Many reviews emphasize the cleanliness and spaciousness of the suites with some describing them as luxurious. The responsive and helpful staff add to the positive experience, readily accommodating requests such as early breakfast deliveries.
The hotel's location and facilities are ideal for family gatherings or trips with friends. It’s a place where families, including Muslim families, can feel right at home. The large balconies with good drainage and the carefully arranged spaces contribute to a homely and comfortable atmosphere, perfect for relaxation.
Furthermore, The Aru Hotel is praised for being an excellent hub for families, allowing for quality time spent together. Whether it's a spacious family apartment or a three-bedroom suite, the hotel ensures a pleasant and satisfying stay, making it a top recommendation for families with kids looking for a reliable and cozy accommodation option.
4 Star
Guests appreciate the overall high quality and cost-effectiveness, making it very good value for money. The hotel's luxury view from both the rooms and the pool adds to its appeal, contributing to a de luxe experience that many highlight in their recommendations. While a few reviews point out the limited amenities and higher taxi costs, these concerns seem minor compared to the positive remarks about its newness and superb quality.
The Aru Hotel’s commitment to quality makes it a highly recommended choice with many guests expressing a desire to return soon. Overall, the facility's offerings and service quality align well with what one would expect from a four-star hotel, making it a noteworthy option in the area.
Outdoor Pool
Honeymoon
Romantic
Guests can unwind on the L-shaped sofa while enjoying Netflix and YouTube, adding a homely touch to their stay. The rooftop infinity pool offers a serene space for a relaxing staycation, complete with the breathtaking rooftop view, making it a favorite spot to savor the sunset.
The hotel's amenities and services ensure great value for money, highlighted by friendly staff and perks like complimentary late checkouts. Overall, The Aru Hotel is highly recommended for couples seeking a romantic getaway without breaking the bank.
Yes, The Aru Hotel at Aru Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Aru Hotel at Aru Suites.
No, The Aru Hotel at Aru Suites doesn't allow dogs.
Yes, parking facilities are available at The Aru Hotel at Aru Suites.
Yes, The Aru Hotel at Aru Suites has a gym.
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