Krakow50.08584700,
19.88822600,
Ul. Walerego Eliasza Radzikowskiego 109(Show on Map)
7.5
Good
➔
➔
Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsBooking Hotel & Spa is nestled in a serene park setting, providing a tranquil retreat that balances convenience with natural beauty. Guests appreciate its peaceful environment coupled with easy access to public transportation, major roads and the airport. Its green surroundings and beautiful gardens enhance the relaxation experience, making it a favored choice for those looking to escape the city's hustle.
Although the breakfast has mixed reviews, many guests find it delicious and varied. The beautiful dining room overlooking the garden adds to the enjoyment of the meal. However, the lack of variety and limited vegetarian, gluten-free and dairy-free options have drawn some criticism. The dinner experience shares similar sentiments with the convenience of on-site dining being a plus, but the limited selection and quality issues leave room for improvement.
The rooms stand out for their spaciousness and comfort, ideal for families and those needing extra space. Cleanliness is consistently praised with neat and well-maintained rooms and shared spaces. Though some decor is outdated and certain amenities need enhancement, the overall ambiance is warm and welcoming.
Staff behavior is largely positive with feedback highlighting their friendliness, politeness and professionalism. Even though there are occasional issues with training, the staff's courteousness and helpfulness contribute positively to the guest experience. The WiFi service, though mostly reliable and fast, has moments of inconsistency, particularly in specific rooms.
Despite branding itself as a spa hotel, many of its wellness facilities, including thermal baths and the indoor swimming pool, are often unavailable due to ongoing renovations. This has been a significant source of disappointment among guests, undermining the wellness promises of the hotel.
The tennis courts add charm to the hotel’s outdoor amenities with their beautiful setup being appreciated by tennis enthusiasts. However, the management of court bookings could be improved to enhance guest satisfaction.
For families, the hotel provides a wonderful experience with spacious rooms, green surroundings for children to play and a good family-friendly atmosphere. Beds are generally comfortable and spacious, though there are instances of two single beds pushed together and older bedding items requiring replacement.
Overall, while Booking Hotel & Spa offers a compelling blend of comfort, scenic beauty and convenience, addressing issues with dining variety, outdated room features and unavailable spa amenities could elevate the guest experience to truly match its 5-star rating. Show more
Read review summaries for all categories
Categories
Luxury Hotel
While specific luxury features beyond the mention of a spa are not detailed in the provided snippets, the inclusion of 'Spa' in the name suggests a focus on wellness and relaxation, which are elements of a luxury experience.
Hotel with Spa
Featuring 'Spa' in its name, this hotel offers spa services to its guests, providing opportunities for relaxation and treatments.
Hotel with Tennis Courts
Booking Hotel Crown Piast & Spa offers appealing tennis courts conveniently located close by, with a beautiful setup and two clay courts. Despite some management and booking system issues, the tennis facilities add to the overall charm of the hotel's lovely garden and entrance.
5-Star Hotel
Booking Hotel Crown Piast & Spa offers a range of spa facilities and luxurious accommodations. While located a bit further from the city center, it provides a relaxing and high-end experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Room Types
Family ApartmentExtra spacious apartment with a living room and a kitchenette. Free mineral water is offered.
Business Single RoomRoom with a kitchenette and free access to the business centre and fitness. Free mineral water is offered.
Deluxe ApartmentExtra spacious apartment with 2 bedrooms and a living room. Free mineral water is offered.
Standard Twin RoomOffering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.
King RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit has 1 bed.
Guest Reviews
7.5
Good
Location
Nestled in a serene park setting, Booking Hotel & Spa offers a peaceful retreat with the convenience of close proximity to key areas. The location is appreciated for being away from the bustling city streets while still offering easy access to public transportation and major roads. A ten-minute walk from the train station, the hotel provides a quiet and pastoral environment, making it ideal for those looking to escape the city's chaos. Guests have remarked on the hotel’s superb access to the airport, just a short drive away and its convenient connections to Krakow’s Old Town and shopping centers.
The green surroundings and beautiful gardens are highlights, providing a tranquil backdrop for a relaxing stay. Free parking on the premises adds to the convenience for those traveling by car. While the hotel is not in the city center, efficient public transport ensures that all major attractions are within easy reach, typically under 20 minutes. The secluded setting, coupled with quiet and spacious rooms, makes it a favored choice for travelers prioritizing peace and natural beauty. Overall, the hotel's strategic location and serene ambiance make it a perfect blend of comfort and convenience.
Breakfast
The breakfast experience at Booking Hotel & Spa has garnered mixed reviews from guests. Positively, many guests appreciated the taste and variety, noting that the breakfast was delicious, replenished regularly and included a generous selection with aromatic coffee. Some enjoyed the beautiful dining room overlooking the garden and found the breakfast very good with some calling it excellent.
However, there were notable criticisms, primarily concerning the limited selection and lack of variety. A significant number of guests felt that the breakfast did not meet the expectations of a 5-star hotel, describing it as modest ordinary and insufficient in terms of both quantity and quality. The breakfast was often labeled as disappointing with some guests noting the absence of vegetarian options, gluten-free and dairy-free alternatives and fresh fruits. Additionally, many reviews highlighted that the breakfast did not justify its price with some calling it weak and expensive.
Overall, while some guests found the breakfast satisfactory and tasty, many others were left underwhelmed, pointing out that improvements were necessary to align it with the hotel’s 5-star rating.
Dinner
The dining experience at Hotel Crown Piast & Spa comes with mixed reviews. Many guests appreciated the fact that the hotel offered an option inclusive of breakfast and dinner, which was one of the main factors in their booking decision. The restaurant, described as convenient and bright, served meals in a dinner-like format and the bar being always open was noted positively.
However, several issues were consistently highlighted. The selection of dishes for dinner was notably limited and often did not meet expectations for a 5-star hotel. Guests reported that the food lacked variety and flavor with some dishes like pasta and schnitzel being particularly disappointing. The buffet style on Fridays, though intended as a convenience, was criticized for its poor and expensive selection.
Service-related complaints were also prevalent. Instances of the restaurant closing on certain days or closing early, at 10 pm, hindered the dining experience. During these times, finding staff for dinner requests was difficult and additional charges for items like tea during dinner were mentioned. The absence of a menu to choose from further frustrated diners.
On the positive side, the restaurant staff did go the extra mile at times, such as providing coffee to go in the morning even when the bar was closed. Nevertheless, the overall quality of food and the service received during dinner left many guests dissatisfied and feeling that significant improvements were necessary.
In conclusion, while the convenience of having an on-site dinner option is valued, the Hotel Crown Piast & Spa needs to address the quality and variety of its offerings to align with its 5-star status and guest expectations.
Rooms
Rooms at the Booking Hotel & Spa in Krakow are frequently praised for their spaciousness and comfort. Many guests highlight the ample size of the rooms, making them suitable for families and those who appreciate extra space. The rooms are consistently described as clean and well-maintained, providing a comfortable stay. Modern and well-equipped bathrooms add to the convenience, although some guests have noted that a few rooms could benefit from renovation and updated decor.
Despite the overall cleanliness and comfort, a few consistent issues have been pointed out. Some guests experienced uncomfortable beds and pillows and several reviews mention outdated furnishings and poor room lighting. There's a recurrent note on rooms not being soundproof, which might disturb light sleepers. Additionally, instances of heating problems during colder months and air conditioning inefficiencies during summer were reported.
The hotel rooms feature convenient amenities like fridges, water kettles and provided toiletries, but some guests pointed out a lack of certain essentials such as fans in bathrooms and proper hairdryers. Bathrooms, while modern, occasionally present issues like small size or weak shower pressure.
Overall, the Crown Piast & Spa offers spacious and clean accommodation with comfortable amenities, but could enhance guest experience by addressing the noted drawbacks in room maintenance and modernity.
Beds
The beds at Hotel Crown Piast & Spa receive generally favorable reviews from guests, primarily highlighting their comfort and spaciousness. Many guests describe the beds as large and comfortable with some noting the beds are even bigger than average single beds. The cleanliness of the beds also receives commendation, adding to the overall positive impression.
Despite these strengths, there are a few criticisms. Several guests mention that the beds are simply two single beds pushed together, which can be less than ideal as the mattresses have a tendency to separate during use. Additionally, some guests found mattresses and pillows hard and uncomfortable, occasionally even noticing an unpleasant smell. It is noted that bedding items such as pillows, blankets and rugs may be old and in need of replacement.
Overall, while the beds are generally comfortable and spacious, there are inconsistencies. Some room features like unstable mattresses and old bedding detract from the experience. Guests looking for a comfortable and spacious sleeping arrangement will likely find satisfaction, but those with exacting standards for bed composition and bedding quality might encounter some issues.
Cleanliness
Hotel Crown Piast & Spa consistently receives high commendations for its cleanliness. Guest reviews frequently highlight the cleanliness of both the rooms and the shared spaces, noting that rooms are generally clean, tidy and well-maintained. The bathrooms also earn praise with many guests pointing out their modernity and cleanliness after renovations. The hotel's overall cleanliness is described as impeccable, perfect and spotlessly clean across the board.
Many guests appreciate the clean and spacious nature of the rooms, describing them as comfortable. Daily cleaning routines ensure that the rooms and bathrooms remain in top condition with fresh towels provided regularly and soap dispensers frequently refilled.
Though the hotel itself is clean and hygienic, some reviews mention minor issues such as outdated room decor and faulty room doors. Despite these occasional criticisms, the praise for the cleanliness and maintenance extends to the hotel's exterior and the surrounding green areas, which are also noted for their cleanliness and beauty.
Guests also appreciate the clean and comfortable ambiance of the hotel, even though there are a few comments about the room soundproofing and air conditioning. These, however, do not overshadow the consistently high standards of cleanliness throughout the facility, as described by guests.
In summary, cleanliness at Hotel Crown Piast & Spa is a standout feature, earning it high marks from guests who appreciate the meticulous upkeep of both the interiors and the surrounding gardens.
Staff
The staff at Booking Hotel & Spa receive a largely positive reception from guests with descriptions frequently highlighting their friendliness, politeness and professionalism. Many guests commend the staff for being very helpful and accommodating, especially noting the courteous service provided by restaurant personnel and housekeeping. Some reviews specifically mention the front desk staff and receptionists as friendly, although there are mixed experiences here, as some found them reserved or overwhelmed.
While the vast majority of interactions are positive, a few guests reported issues such as staff being untrained, non-proactive and occasionally unfriendly. Language barriers occasionally posed problems with some staff struggling with English. Despite these occasional setbacks, many guests felt attended to and appreciated the overall kindness and attentiveness of the staff, especially during check-in and check-out procedures.
In summary, while there are areas for improvement, particularly in training and consistency, the general consensus points to a friendly, helpful and professional staff, contributing positively to the overall guest experience at this hotel.
Wi-Fi
The WiFi experience at Booking Hotel & Spa has received mixed reviews from guests, but amidst the varied feedback, several positive aspects stand out. Many visitors appreciated the reliable and strong WiFi connection, noting that it worked well without any issues. The hotel offers free WiFi, which was positively highlighted by multiple guests. Additionally, some guests reported very fast internet speeds and good signal strength. On the other hand, a few guests encountered problems with the internet being slow, unstable or not working at all in certain rooms, pointing to occasional intermittent and weak connectivity. Overall, while the majority of guests had a favorable experience with the WiFi, there are areas for improvement to ensure more consistent performance across all rooms.
Spa
While 'Booking Hotel & Spa' offers the allure of a comprehensive wellness experience by branding itself as a spa hotel, guests have frequently noted significant disappointment due to the extensive unavailability of advertised amenities. The spa facilities have been undergoing renovations, rendering the spa areas, thermal baths and even the indoor swimming pool perpetually closed. The unavailable wellness center and gym have been a recurring issue, causing frustration among visitors expecting a relaxing visit. Only one sauna was reportedly in use and it required an additional fee, further diminishing the value of the wellness experience. Many guests received prior notifications about the spa closures, but this did little to mitigate the dismay of arriving to find the key facilities inoperable. The impression left by the closures, combined with occasional comments about poor fitness amenities and the overall ambiance, suggests that the hotel may currently fall short of delivering on its spa and wellness promises.
Tennis
The tennis courts at Booking Hotel & Spa are notably attractive with mentions of them being conveniently located close by and having a beautiful setup. There are two clay courts on the premises, contributing to the appeal for tennis enthusiasts. However, the management and booking system for the courts could use improvement, as guests have noted difficulties in reserving time to play. The courts are also mentioned for being used early in the morning, which might be a consideration for those preferring later hours. Despite some management issues, the tennis facilities add to the overall charm of the hotel's lovely garden and beautiful entrance.
Family
The Booking Hotel & Spa is a commendable choice for families. Guests frequently note that the family apartments are very large and suitable for comfortable stays. The hotel provides a pleasant environment for children to play, contributing to an overall positive family-friendly atmosphere. The property is spacious and well-maintained with wonderful greenery surrounding the hotel, further enhancing the family experience. Additionally, there are some restaurants and shops close by, making it convenient for families to explore dining and shopping options. Overall, the hotel is noted for its welcoming attitude towards kids and ample family amenities, making it a good place for families to stay.
5 Star
The 'Booking Hotel & Spa' often receives criticism regarding its five-star rating, as many guests feel that it does not meet the expected standards. Common issues highlighted include outdated and worn furniture, which others have compared to an old apartment. The decor and furnishings are repeatedly described as old-fashioned and not in line with contemporary five-star hotels.
Service quality also falls short of a five-star experience. Guests mention that the staff lacks competence and courtesy, further diminishing the overall experience. The hotel's facilities, including the spa and swimming pool, have been reported as closed during some stays, adding to the disappointment.
Breakfast is another area of concern. Despite a beautifully presented buffet, its quality and variety do not live up to the standards expected of a five-star establishment. The offerings are considered weak with unsatisfactory items like scrambled eggs and hot dogs. Additionally, the service at breakfast is sometimes unavailable at 9 am, which is inconvenient for guests.
Cleanliness is generally acceptable for short stays of one or two nights, yet the presence of old carpets and a smell of dust detract from the ambiance. The hotel is also situated 20 minutes by car from the city center, which may be inconvenient for travelers seeking proximity to central attractions.
Despite these issues, some guests acknowledge that it offers good value for the price, albeit more in line with a 3 to 4-star experience rather than the advertised five stars. The recurring sentiment is that the hotel may have warranted a five-star rating in the past but has since fallen behind current standards.
Business
Hotel Crown Piast & Spa offers a mixed experience for business travelers. While it features free parking and is regarded as a good value hotel, it may not fully meet the expectations of those accustomed to higher standards. Some guests have found it more fitting for a short stay or a quick business stopover rather than long-term business trips. The hotel offers business amenities and a fantastic business room, yet several reviews suggest that the overall standard is comparable to a 3-star hotel, indicating that it might not live up to its five-star rating. Despite these points, it is seen as an efficient and fancy option for those traveling on business.
Accessible
Hotel Crown Piast & Spa offers notable accessibility features that cater to guests with disabilities. The rooms are thoughtfully designed for easy access with ground floor options available for added convenience. The hotel also provides free parking and the low access cost is a bonus for budget-conscious travelers. Additionally, the elevator is reliable, which is essential for guests with limited mobility.
However, some aspects of the hotel may pose challenges. The bathrooms in the rooms are described as very small, which could be uncomfortable for individuals requiring more space. There are also mentions of outdated rooms and furniture, which could detract from the overall experience.
While the property boasts quiet surroundings and soundproof areas, some guests reported an old, dusty smell in the rooms. The breakfast selection has been noted as quite limited, falling short of what might be expected from a five-star establishment.
In conclusion, Hotel Crown Piast & Spa provides several positive accessibility features, though there are areas where improvements could enhance the experience for all guests.
Luxury
Booking Hotel & Spa presents itself with an air of luxury that appeals to many visitors. Guests appreciate its classically furnished rooms, which some find luxurious and fitting for a high-end stay. However, several reviews indicate that the advertised five-star rating does not meet their expectations, suggesting instead a four-star level of service and quality. Issues such as outdated decor and limited television programming point to areas where the hotel could use improvement. Despite its potential and certain luxurious aspects, there is a consensus that the hotel’s 5-star designation may be more aspirational than reflective of reality.
Dog Friendly
Booking Hotel & Spa offers a very comfortable and welcoming experience for guests traveling with their dogs. The hotel is notably dog-friendly, allowing guests to bring their pets into their rooms. Visitors have appreciated the pet-friendly environment and facilities, making it a luxury stay for both them and their dogs.
A small park near the hotel provides a convenient space for walking dogs, adding to the overall pet-friendly atmosphere. Additionally, the proximity to cool cafes and a McDonald's offers easy access to a variety of dining options.
Despite the positive reception, some guests noted issues with dog barking and howling at night. Nonetheless, the general sentiment highlights a committed effort to accommodating pets, ensuring a pleasant stay for both humans and their furry companions.
No, Booking Hotel & Spa doesn't have any pool.
Yes, a spa is available at Booking Hotel & Spa.
Yes, Booking Hotel & Spa welcomes dogs.
No, parking facilities aren't available at Booking Hotel & Spa.