The staff at Four Points by Sheraton Bali, Kuta are praised by guests for being amazing, friendly, helpful and kind. They go out of their way to make guests feel comfortable and welcome and some stood out for being exceptional or going above and beyond, such as Chandra, Ari, Today, Parta, Matheus, Gus and Arianta. The management team, Guna, Deri and Kasana, also received recognition for their attentive care. Even the trainees were impressive. The hotel attracts repeat visitors because of its staff, who are described as the heart of the hotel. Guests love the happy hour and the facilities for kids. The rooms are clean and comfortable and the pools are magnificent. Breakfast is also terrific. The location is top-notch, close to everything. The staff speaks various languages to provide efficient service. Overall, Four Points by Sheraton Bali, Kuta is a great stay in Bali, thanks to its fantastic staff.