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Summary of reviewsHôtel des Bateliers is highly regarded for its superb location in the heart of La Malène, making it an ideal base for exploring the stunning Gorges du Tarn region. Guests appreciate the hotel's proximity to local restaurants, attractions and outdoor activities such as kayaking and hiking. The scenic beauty of the village and its tranquil surroundings enhance the overall charm, making it a desirable retreat for both adventure seekers and those looking to relax. The warm and welcoming staff further elevate the experience, contributing to the hotel's positive appeal.
Breakfast at the hotel receives mixed reviews. While many guests find the breakfast to be hearty, generous and reasonably priced, others feel it lacks variety and could benefit from improvements in quality and service. The inclusion of local cheese and cold cuts is a highlight, but the limited offerings and occasional restriction to one croissant per person leave some guests wanting more.
The rooms at Hôtel des Bateliers are praised for their cleanliness and comfortable decor with a unique motorcycle theme adding character. However, the small size of the rooms and bathrooms, combined with the lack of air conditioning and poor soundproofing, often detract from the overall comfort. Despite these drawbacks, the rooms are suitable for short stays, especially considering the comfortable bedding.
Cleanliness is another area with mixed feedback. While many guests commend the rooms for being very clean and well-maintained, others report issues such as dust, insects and signs of moisture damage. The inconsistent cleaning standards suggest that there is room for improvement to ensure a consistently high level of cleanliness for all guests.
The hotel's staff receive widespread acclaim for their friendliness, warmth and attentiveness. Guests consistently highlight the pleasant welcome and the helpful, dedicated nature of the staff, which significantly enhances the overall experience at the hotel. Despite a few minor instances of less satisfactory interactions, the staff's competence and kindness are a strong contributing factor to the hotel's charm.
Overall, Hôtel des Bateliers offers a charming and comfortable stay with an excellent location and friendly staff, though improvements in breakfast variety, room size and cleanliness could elevate the experience further. Show more
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Family Friendly Hotel
Located in La Malène Village, this hotel offers accommodations in a scenic area. It is ideal for families interested in exploring the Gorges du Tarn.
Accessible Hotel
This hotel offers a specific 'Twin Room - Disability Access' room type. It is also generally described as wheelchair accessible.
Room Types
Double RoomThe double room offers a wardrobe, a dressing room, as well as a private bathroom featuring a bath or a shower. This double room provides heating and a flat-screen TV. The unit offers 1 bed.
Triple RoomThe triple room provides a wardrobe and a dressing room, as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.
Quadruple RoomThe quadruple room features a wardrobe and a dressing room, as well as a private bathroom boasting a bath or a shower. This quadruple room offers heating and a flat-screen TV. The unit has 3 beds.
Twin RoomThe twin room features a wardrobe and a dressing room, as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.
Two-Bedroom ApartmentThis apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath or a shower. The apartment features a wardrobe, a dressing room, heating and a flat-screen TV. The unit has 4 beds.
Twin Room - Disability AccessThe unit has 2 beds.
Guest Reviews
7.5
Good
Location
Hôtel des Bateliers is consistently praised for its superb, strategic location in the heart of La Malène, making it an ideal base for exploring the stunning Gorges du Tarn region. Guests appreciate the hotel's proximity to key activities and amenities, just steps away from local restaurants and attractions. The central setting offers convenience for outdoor enthusiasts, particularly those interested in kayaking and hiking. The scenic beauty of the village and its tranquil, picturesque surroundings enhance the overall appeal, providing a charming and restful ambiance. Additionally, the hotel offers easy access to parking and is well-situated for those seeking a peaceful retreat in a remarkable area. The warm and welcoming staff further contribute to the positive experience, despite occasional comments on accommodation quality. Overall, the location's value for money stands out, ensuring a memorable stay for visitors seeking both adventure and relaxation.
Breakfast
Hôtel des Bateliers offers a breakfast experience that garners mixed reviews from its guests. Many highlight the breakfast as very good, hearty and generous, often praising the inclusion of local cheese and cold cuts. The breakfast buffet is described as abundant, varied and even all-you-can-eat. Considering the price of €7, some guests find it to be reasonable and good.
However, several reviews indicate areas for improvement. The offerings are noted to be limited with some guests expressing disappointment, specifically pointing out the restriction of only one croissant per person. Others mention that the breakfast is basic, meager or industrial with bread and croissant quality notably lacking freshness. While some find the breakfast to be simple, clean and practical, others feel it could be more varied and express dissatisfaction with the breakfast value and service.
Overall, the breakfast at Hôtel des Bateliers is decent for its price, but enhancing variety and improving service could significantly boost guest satisfaction.
Rooms
Hôtel des Bateliers receives a mix of feedback concerning its rooms. Many guests appreciate the clean and well-decorated spaces, noting the rooms as comfortable with functional amenities. The hotel's motorcycle-themed decor is a unique touch and some rooms offer a beautiful balcony, adding to the charm. Bedding is often highlighted as very comfortable, ensuring a good night's sleep for many visitors.
However, the small size of the rooms and bathrooms is a frequent issue. Guests repeatedly mention cramped conditions, especially in rooms on the top floor, which also suffer from stifling heat due to the lack of air conditioning. This discomfort is somewhat mitigated by the provision of fans, but it’s clear that better climate control is needed.
Soundproofing is another area that could use improvement; many find the rooms and bathrooms poorly insulated against noise. There have also been mentions of dilapidation in some areas with outdated decor and a need for maintenance. Despite these drawbacks, the rooms serve well for short stays, even if some guests feel the cost doesn’t match the comfort level provided.
In summary, Hôtel des Bateliers offers a quaint and comfortable stay with clean and inviting decor, but space limitations and lack of modern amenities could affect longer visits.
Beds
Guests at Hôtel des Bateliers have mixed opinions about the beds. Many appreciate the very comfortable bedding and overall comfort of the establishment, praising the softness of the mattresses. However, there are significant concerns regarding the quality of the mattresses with several guests describing them as too soft, uncomfortable or even at the end of their life. Some also mentioned that the spring mattresses did not meet their expectations. These inconsistencies in bedding comfort have impacted the overall experience for visitors.
Cleanliness
'Hôtel des Bateliers' has received mixed feedback regarding its cleanliness. Many guests appreciated the very clean and spacious rooms, noting well-maintained and soundproof accommodations. Some mentioned that cleanliness was a highlight, describing rooms as clean and modern. However, there were also numerous criticisms. Some guests found the cleaning unsatisfactory, encountering issues such as dust, cobwebs, insects and signs of moisture damage. Complaints also included outdated sanitation and wiring, mold in the bathroom, unchanged linens and the absence of cleaning during their stay. Despite the positive remarks, consistent concerns about cleanliness suggest that improvements are needed in this aspect.
Staff
Guests of Hôtel des Bateliers frequently commented on the hotel's staff with consistent praise for their friendliness and warmth. Visitors appreciated the friendly and pleasant welcome they received upon arrival. The staff were often described as attentive, helpful and responsive, earning accolades for their dedication and accommodating nature. Numerous reviews highlighted the extreme kindness and competence of the entire team, contributing to an overall enjoyable experience. The young woman at the reception was especially noted for her pleasant demeanor.
While most reviews raved about the welcoming and friendly nature of the staff, there were a few outliers that noted less satisfactory interactions, such as instances of the staff being less present or providing unhelpful responses. Nonetheless, the overwhelmingly positive feedback indicates that the staff at Hôtel des Bateliers are a significant contributing factor to the hotel's charm and appeal.
Overall, the hotel's staff impresses with their warmth, attentiveness and dedication, making guests feel genuinely welcomed and well taken care of during their stay.
No, Hôtel des Bateliers doesn't have any pool.
No, a spa isn't available at Hôtel des Bateliers.
No, Hôtel des Bateliers doesn't allow dogs.
No, parking facilities aren't available at Hôtel des Bateliers.