Hotel Trojan
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Summary of reviewsHotel Trojan enjoys a favorable reputation for its prime location, nestled between the forest edge and the city center of Lądek Zdrój. This positioning appeals to nature lovers and those seeking relaxation alike, offering easy access to hiking and biking trails as well as local cafes, restaurants and spa parks. The serene setting provides picturesque views of nearby mountains and forests, making it an ideal retreat for visitors wishing to escape the city's hustle and bustle.
Guests have largely positive feedback regarding the hotel's dining experiences. Breakfast is well-received for its variety and taste, featuring a wide selection from traditional salads and spreads to hearty items like scrambled eggs and sausages. Dinner services are also praised for their delicious and well-prepared dishes, particularly the traditional Polish cuisine. The restaurant's food quality, coupled with generous portions and affordability, adds value to the overall dining experience.
Room cleanliness and spaciousness are well-regarded with many rooms featuring modern renovations and amenities like balconies, comfortable beds and well-equipped spaces. Scenic views, especially those facing the forest or garden, are highlighted as a tranquil setting. However, issues with smaller, darker rooms on the ground floor were noted, alongside occasional maintenance lapses.
Hotel Trojan's cleanliness extends beyond the rooms to shared spaces like the swimming pool, restaurant and hallways, all of which are regularly maintained. Despite this, isolated incidents of cobwebs and dusty areas were reported, suggesting room for improvement in consistency.
The hotel's staff consistently earn high marks for their friendliness, politeness and helpfulness. They are noted for their professional and responsive service, contributing to a welcoming and customer-oriented environment.
Wi-Fi services at the hotel receive mixed reviews. While some guests find the Wi-Fi reliable and appreciate the coverage, others report weak signals and connectivity issues, particularly in more remote parts of the property. Improvements in consistency and reliability are necessary.
Hotel Trojan's spa zone is a standout feature, offering facilities such as a gym, jacuzzi and a well-maintained pool. The salt cave is frequently mentioned as a highlight, providing a unique and relaxing experience. Various massages and treatments are also appreciated, although the sauna drew mixed reviews. Overall, the spa is seen as a relaxing retreat, complementing the hotel's other amenities.
The swimming pool is another popular amenity, praised for its cleanliness and pleasant temperature. Although smaller in size, it is sufficient for a comfortable swim and is complemented by facilities like a jacuzzi and gym.
One area needing significant improvement is the parking situation. While the hotel provides free parking, the limited number of spaces and ongoing construction work often result in challenges for guests. Planning ahead for a parking space is advisable.
In summary, Hotel Trojan offers a highly enjoyable stay with its delightful location, excellent dining options and commendable staff service. The spa and pool facilities further enhance the guest experience, though attention to room maintenance and parking could improve overall satisfaction.
Categories
Guests have largely positive feedback regarding the hotel's dining experiences. Breakfast is well-received for its variety and taste, featuring a wide selection from traditional salads and spreads to hearty items like scrambled eggs and sausages. Dinner services are also praised for their delicious and well-prepared dishes, particularly the traditional Polish cuisine. The restaurant's food quality, coupled with generous portions and affordability, adds value to the overall dining experience.
Room cleanliness and spaciousness are well-regarded with many rooms featuring modern renovations and amenities like balconies, comfortable beds and well-equipped spaces. Scenic views, especially those facing the forest or garden, are highlighted as a tranquil setting. However, issues with smaller, darker rooms on the ground floor were noted, alongside occasional maintenance lapses.
Hotel Trojan's cleanliness extends beyond the rooms to shared spaces like the swimming pool, restaurant and hallways, all of which are regularly maintained. Despite this, isolated incidents of cobwebs and dusty areas were reported, suggesting room for improvement in consistency.
The hotel's staff consistently earn high marks for their friendliness, politeness and helpfulness. They are noted for their professional and responsive service, contributing to a welcoming and customer-oriented environment.
Wi-Fi services at the hotel receive mixed reviews. While some guests find the Wi-Fi reliable and appreciate the coverage, others report weak signals and connectivity issues, particularly in more remote parts of the property. Improvements in consistency and reliability are necessary.
Hotel Trojan's spa zone is a standout feature, offering facilities such as a gym, jacuzzi and a well-maintained pool. The salt cave is frequently mentioned as a highlight, providing a unique and relaxing experience. Various massages and treatments are also appreciated, although the sauna drew mixed reviews. Overall, the spa is seen as a relaxing retreat, complementing the hotel's other amenities.
The swimming pool is another popular amenity, praised for its cleanliness and pleasant temperature. Although smaller in size, it is sufficient for a comfortable swim and is complemented by facilities like a jacuzzi and gym.
One area needing significant improvement is the parking situation. While the hotel provides free parking, the limited number of spaces and ongoing construction work often result in challenges for guests. Planning ahead for a parking space is advisable.
In summary, Hotel Trojan offers a highly enjoyable stay with its delightful location, excellent dining options and commendable staff service. The spa and pool facilities further enhance the guest experience, though attention to room maintenance and parking could improve overall satisfaction.
Family Friendly Hotel
This hotel provides a relaxing pool and jacuzzi access, making it a good option for families looking to unwind. It is also listed as family-friendly.
Dog Friendly Hotel
Hotel Trojan offers pet-friendly accommodations and a range of amenities. These include a hot tub, spa and wellness center, and an indoor pool, providing options for relaxation and recreation for both guests and their pets.
Hotel with Parking
The hotel has parking and spa services. It is located at the foot of Trojak Mountain, providing a quiet environment with easy access to a park and tennis courts.
Hotel with Indoor Pool
May offer pool access for relaxation. A comfortable option for combining leisure with wellness in Lądek-Zdrój.
Hotel with Spa
Hotel with Swimming Pool
Indoor Pool
Accessible Hotel
Guest Reviews
Hotel Trojan boasts a prime location that appeals to both nature enthusiasts and those seeking relaxation. It's situated between the edge of a forest and the city center of Lądek Zdrój, providing easy access to hiking and mountain biking trails as well as the spa district. The area surrounding the hotel is noted for its beautiful, tranquil environment with picturesque views of nearby mountains and forests, making it a perfect retreat from the hustle and bustle of the city.
Guests appreciate the proximity to the spa park, local cafes and restaurants, adding to the convenience of the location. Mount Trojak and several other hiking trails are right at the hotel's doorstep, offering ample opportunities for outdoor activities. Although some guests mentioned minor inconveniences due to renovations and occasional maintenance issues like an out-of-order jacuzzi, the overall sentiment about the hotel's location is overwhelmingly positive.
The serene setting, combined with the nearby attractions such as the Bear Cave, Marianna Orańska Palace and the Gold Mine in Złoty Stok, makes Hotel Trojan an excellent choice for visitors looking to explore the natural and cultural treasures of the area. The hotel’s position also offers spectacular views and a peaceful ambiance that is ideal for a restful stay.
Hotel Trojan's breakfast offerings have garnered generally positive feedback from guests with a few caveats. The variety and taste of the breakfasts are frequently highlighted as strong points with many emphasizing the wide selection available in the buffet style setting. Guests consistently describe the breakfasts as very good, delicious and varied, catering to a range of tastes from traditional salads and spreads to hearty items like scrambled eggs and warm sausages.
A notable number of reviews also commend the consistent quality and freshness of the food with specific mentions of rich and diverse selections being a recurring theme. The inclusion of breakfast in the room price is appreciated and the early serving time is beneficial for skiers and early risers.
However, there are some areas noted for improvement. Occasional critiques mention a lack of variety on certain days, queues for the coffee machine and a few incidents of insufficient staffing. Some guests found the breakfast options to be monotonous or not up to their expectations, describing certain days as having a limited selection or quality.
Overall, the breakfast experience at Hotel Trojan is predominantly well-received with most guests finding it tasty, varied and satisfying, despite a few minor issues that could benefit from attention.
Hotel Trojan's dining experience garners significant praise from guests, primarily for its delicious, well-prepared dishes. The restaurant offers a wide selection of tasty meals, including traditional Polish cuisine and serves both à la carte and daily specials. The food quality consistently receives high marks with guests particularly enjoying the trout, dumplings and veggie burgers. Lunches and dinners are noted for their generous portions and affordability, making dining here a good value.
The breakfast buffet is varied and delicious, although some guests mention a lack of variety on certain days. The restaurant staff is praised for their longstanding excellent service and the atmosphere is enhanced by occasional evening music. Despite the limited offering for vegetarians, the overall culinary experience is satisfying with good food at reasonable prices being a recurring theme.
The bar and restaurant have relatively short opening hours, but nearby night food options provide a convenient alternative. For those enjoying extended stays, the availability of lunch and dinner sets in the room adds flexibility and convenience. Overall, Hotel Trojan’s restaurant is highly regarded for its delectable, hearty meals and efficient service.
Hotel Trojan's rooms offer a mixed experience. On the positive side, many guests appreciate the spaciousness and cleanliness of several rooms with some highlighting modern renovations and adequate amenities like kettles in certain rooms. There are large rooms available with comfortable beds, balconies and well-equipped spaces featuring refrigerators and ample storage. Some rooms boast scenic views, particularly those facing the forest or garden, offering a tranquil setting. Cleanliness is frequently mentioned with praise for clean bedding, tidy bathrooms and well-maintained facilities.
However, the hotel has its drawbacks. Numerous reviews cite issues with room size, especially on the ground floor where rooms are often described as small, dark and sometimes damp or cold. The ground floor rooms can also suffer from high humidity and a lack of privacy, particularly those near shared balconies and entrances. Bathrooms in some rooms need renovation and certain rooms have outdated decor or furnishings. Guests have occasionally noted noise disturbances from nearby reception areas and inadequate soundproofing.
Additionally, inconsistent heating and minor cleanliness issues have been reported, such as dust and occasional maintenance lapses like clogged sinks. Some ground-floor rooms face unappealing views of slopes or embankments, detracting from the overall ambiance.
In summary, while Hotel Trojan provides well-cleaned and spacious rooms with modern amenities, potential guests should weigh these benefits against the possibility of small, dark or humid rooms, especially on the ground floor. Improvements are needed in room maintenance and decor to enhance the overall guest experience.
Hotel Trojan has received mixed reviews regarding their beds with a slight edge towards positive feedback focusing on comfort. Many guests praised the beds as "comfortable" and highlighted the addition of "new mattresses" which contributed to an overall enjoyable stay. Specific mentions point to beds being "big and comfortable," which likely appeals to those seeking spacious sleeping arrangements.
However, a significant portion of reviews pointed out issues with the softness of the mattresses, describing them as "too soft," "saggy," and "worn-out." These overly soft beds were noted as being particularly uncomfortable for some guests with specific complaints about "bad mattress springs" and "mattresses with springs sticking out." There were mentions of beds having "thin pillows" and some suggesting that the "beds could be upgraded."
There were also logistical concerns such as "beds on wheels" that moved too easily and "double beds" that separated frequently, which detracted from the overall experience. Additionally, there were remarks about the "small single beds" and the "narrow" feel of some beds.
Despite the mixed feedback, the hotel does offer a range of amenities including clean surroundings, a massage and spa services that enhance the overall guest experience. In summary, while the comfort of beds at Hotel Trojan varies widely among guests, the establishment does strive to maintain a mix of comfort and modern amenities for its visitors.
Hotel Trojan stands out for its high standards of cleanliness, frequently mentioned by guests in their reviews. The hotel is generally described as being very clean, from the rooms to the shared spaces and the swimming pool. Many guests appreciate the clean and well-maintained environment, including the tidy restaurant, hallways and neatly kept surroundings. The rooms are typically noted to be clean and pleasant with clean towels and fresh-smelling bedding.
However, some guests experienced issues, such as occasional cobwebs, dusty areas and specific rooms not being thoroughly cleaned. These inconsistent experiences suggest that while cleanliness is a strong point for Hotel Trojan, there are areas for improvement, particularly concerning room dust and maintaining bathrooms.
Nonetheless, the positive aspects of cleanliness, combined with polite staff and additional amenities like a swimming pool and a well-stocked breakfast buffet, make it a favorable choice for many travelers.
The reviews of Hotel Trojan consistently highlight the exceptional quality of the hotel's staff. Guests repeatedly commend the friendliness, politeness and helpfulness of the employees. The staff at both the reception and restaurant are particularly praised for their accommodating and pleasant service with a number of reviews specifically mentioning their efforts to take care of guests and ensure a high standard of service and facilities.
Despite some criticisms, such as occasional unfriendliness in the restaurant and issues with staff not speaking English, the overall impression is positive. The hotel staff is noted for being responsive, professional and efficient, even in challenging situations. Additionally, the hotel maintains a clean and tidy environment with adherence to sanitary standards.
Positive mentions of specific service elements include the professionalism of the breakfast chef, the friendliness of the ski rental staff and the kind and effective assistance from the receptionists. Overall, the consistent references to the friendly and helpful nature of the staff create an image of a welcoming and customer-oriented hotel.
Hotel Trojan's Wi-Fi service receives mixed reviews from guests. Some highlight that Wi-Fi is available throughout the property and works well with decent coverage and reliability in many parts of the hotel. Certain reviews specifically mention that the Wi-Fi is included in the price, providing good value. There are indications that wireless connection quality is fine in some rooms and there are moments where the internet access is described as reliable and noticeably good.
However, a significant number of reviews report issues with the Wi-Fi. Common problems include weak signals, particularly in rooms further from the lobby and in specific areas like the dining corridor. In-room Wi-Fi sometimes requires additional payment and may necessitate frequent rebooting due to unreliable connections. Several guests experienced no internet access for extended periods and some rooms had practically no signal at all.
Overall, while there are positive aspects of the Wi-Fi service at Hotel Trojan, consistency and reliability appear to be areas needing improvement, especially for guests in more remote parts of the property.
Hotel Trojan's spa zone is a notable highlight among its guests. The spa area offers a rejuvenating retreat with an array of facilities including a gym, jacuzzi and a well-maintained pool. Guests frequently mention the salt cave as a standout feature, providing a unique and relaxing experience that many appreciated. The salt cave is often described as a perfect complement to other treatments and is highlighted numerous times for its relaxing properties.
The spa is conveniently located, making it easily accessible and enhancing the overall experience. Gym and rehabilitation treatments are available, contributing to wellness-focused stays. Guests also appreciated the array of massages and treatments offered with the massage staff receiving particular praise for their professionalism and skill.
The sauna, while available, drew mixed reviews with some guests noting its absence or limited accessibility in the spa area on occasion. Nevertheless, the jacuzzi and the hot tub were well-regarded, contributing to the spa's soothing atmosphere.
Cleanliness and adherence to sanitary standards across the spa facilities were important to guests and were consistently upheld. While some reviews pointed out minor inconveniences like bringing your own towels or improvements needed in the spa schedule, the overall spa experience was positively received and considered a super relaxing aspect of staying at Hotel Trojan.
Additional amenities such as well-kept rooms, tasty food and a pleasant restaurant further enhance the stay, while easy walks in the proximity add to the leisure experience. Overall, the spa at Hotel Trojan provides a comprehensive and relaxing escape, ideal for unwinding, especially after a day of skiing or exploring.
Hotel Trojan boasts a variety of amenities with the swimming pool emerging as a significant highlight for guests. The pool is frequently praised for its cleanliness and maintenance with many reviews noting it as sparkling clean and uncrowded. Despite its smaller size, visitors find it both pleasant and sufficient for a comfortable swim. The temperature of the water is generally appreciated for being warm and the pool's hours of availability, from early morning to late evening, are convenient for guests. Additionally, the indoor pool offers a beautiful view, adding to the overall relaxing experience.
The pool area includes additional facilities such as a jacuzzi and a well-equipped gym, providing comprehensive wellness options for guests. The jacuzzi receives mixed reviews with some noting it as nice and clean, while others mention occasional high chemical levels and the need for better supervision. Still, the full-day access to these amenities is seen as a significant benefit.
Special features like the salt cave and the playroom further enhance the hotel's offerings. While some aspects, such as the need for modernization and occasional crowdedness, are noted, the overall impression remains positive. Guests find the swimming pool, alongside the other facilities, to be a delightful component of their stay at Hotel Trojan.
Parking at Hotel Trojan appears to be a significant point of concern for many guests. The hotel does offer free parking, including secure and guarded options, which adds a level of convenience and peace of mind for those with vehicles. However, the parking area itself is relatively small, making it difficult to find an available space, especially during peak times. Guests frequently mention the limited number of parking spots, often exacerbated by ongoing road and parking lot construction around the hotel. This has led to challenges, such as confusing entrances and muddy conditions due to road work.
The need for more parking capacity is evident and while some guests have had access to parking, the spaces are commonly occupied. Maneuvering within the small yard available for parking can be tricky and the lack of designated parking areas further complicates the situation. Despite these challenges, the hotel's functional reception and the availability of free parking remain strong points. It is advisable to ensure a parking space reservation in advance to avoid potential issues. The adequate pricing of the hotel somewhat mitigates the inconvenience of the parking situation, but improvements in parking capacity would significantly enhance the overall guest experience.
Hotel Trojan is highly recommended for families, offering a plethora of activities to keep kids entertained and engaged. Children can enjoy the dedicated play areas, including a children's corner and a children's club, as well as a spacious playground. The hotel also boasts a children’s playroom and a special kid's pool with warm water, perfect for younger guests. Families have praised the variety of family-friendly activities and clean facilities, including well-maintained pools, which provide good conditions for both swimming and playing.
The hotel is well-equipped for family dining, featuring children's chairs in the restaurant and serving meals that appeal to both adults and kids. The nearby trails are suitable for family hikes, adding to the range of activities available. The spacious family rooms, some with large balconies, are perfect for larger families, ensuring everyone has a comfortable stay.
Guests have highlighted the hotel's family-friendly environment, noting its suitability for both family trips and group stays. The atmosphere balances relaxation with fun, offering amenities like a tobogganing hill for children and kid-friendly animation and entertainment. The hotel's proximity to the city center makes it a convenient base for family vacations. Whether staying for the second time or experiencing the hotel anew, guests leave with plans to return, validating the hotel's strong emphasis on creating a fulfilling family experience.
Hotel Trojan has made significant strides in accessibility, ensuring many of its facilities cater to guests with disabilities, families and seniors. The hotel has accessible facilities and rooms explicitly designed for disabled guests, making their stay more comfortable. An elevator is available, which is particularly useful for transporting luggage and facilitating movement between floors.
However, some areas still present challenges. The entrance has numerous steps and there are a lot of stairs in the surrounding area, which can be problematic for those with mobility issues. The limited parking spaces, though accessible, also leave room for improvement.
On the positive side, spa trails are accessible, providing a relaxing experience for all guests. The hotel's layout and infrastructure are gradually improving, especially as more rooms are being created and facilities enhanced. While access for elderly guests and wheelchair users can be difficult due to the abundance of stairs, the overall environment is accommodating.
Hotel Trojan stands out as a family-friendly and senior-friendly destination, focusing on adapting and refining its services to meet diverse accessibility needs. While there's progress to be made, the efforts to improve accessibility are evident, ensuring a more inclusive stay for all guests.
The indoor pool at Hotel Trojan receives consistent praise for its warm, temperature-controlled water and its pleasant atmosphere. Guests appreciate the availability of various facilities alongside the pool, such as a jacuzzi, sauna, gym and even a salt cave, making it an enticing spot for relaxation and wellness. There is a children's corner nearby, which adds a family-friendly touch and ensures that kids have their own space to enjoy.
Despite its benefits, some visitors note that the pool can get quite crowded, impacting the overall experience. While cleanliness is generally good, the limited size of the pool is highlighted with some guests suggesting that a larger pool would be an improvement. Operational until 10:00 PM, the pool provides ample time for guests to unwind after a day of activities or sightseeing.
It seems the pool's consistent appeal encourages daily use by many and the availability of activities like SuperAerobics further enhances the experience. Overall, the indoor pool at Hotel Trojan is a valuable addition to the hotel's amenities, contributing positively to guests' stays, although a bit more space might make the experience even better.
Hotel Trojan has established itself as a solid choice for travelers with pets, offering a range of dog-friendly amenities and services. Guests highlight the hotel's pet-friendly environment and its policy that welcomes dogs, allowing them to stay at the property. This is particularly appealing for those who value the ability to travel with their furry companions.
The dog-friendly features include a designated dog walking area and ample greenery around the hotel, making it a pleasant choice for dogs to enjoy their stay. The hotel's surrounding areas are also noted to be suitable for dog owners, enhancing the overall experience for both pets and their owners.
The hotel is described as clean and pleasantly decorated, providing a comfortable environment for both human and animal guests. However, it should be noted that dogs are not allowed in the dining room, which may require some planning for meal times.
There are some additional costs associated with bringing a dog with mentioned fees ranging from 35 PLN to 45 PLN, which some guests found increased unexpectedly at check-out.
Overall, Hotel Trojan is seen as a perfect option for people traveling with pets, making it possible and convenient to bring their four-legged friends along for the journey.
Location Show Map
Location
Guests appreciate the proximity to the spa park, local cafes and restaurants, adding to the convenience of the location. Mount Trojak and several other hiking trails are right at the hotel's doorstep, offering ample opportunities for outdoor activities. Although some guests mentioned minor inconveniences due to renovations and occasional maintenance issues like an out-of-order jacuzzi, the overall sentiment about the hotel's location is overwhelmingly positive.
The serene setting, combined with the nearby attractions such as the Bear Cave, Marianna Orańska Palace and the Gold Mine in Złoty Stok, makes Hotel Trojan an excellent choice for visitors looking to explore the natural and cultural treasures of the area. The hotel’s position also offers spectacular views and a peaceful ambiance that is ideal for a restful stay.
Breakfast
A notable number of reviews also commend the consistent quality and freshness of the food with specific mentions of rich and diverse selections being a recurring theme. The inclusion of breakfast in the room price is appreciated and the early serving time is beneficial for skiers and early risers.
However, there are some areas noted for improvement. Occasional critiques mention a lack of variety on certain days, queues for the coffee machine and a few incidents of insufficient staffing. Some guests found the breakfast options to be monotonous or not up to their expectations, describing certain days as having a limited selection or quality.
Overall, the breakfast experience at Hotel Trojan is predominantly well-received with most guests finding it tasty, varied and satisfying, despite a few minor issues that could benefit from attention.
Dinner
The breakfast buffet is varied and delicious, although some guests mention a lack of variety on certain days. The restaurant staff is praised for their longstanding excellent service and the atmosphere is enhanced by occasional evening music. Despite the limited offering for vegetarians, the overall culinary experience is satisfying with good food at reasonable prices being a recurring theme.
The bar and restaurant have relatively short opening hours, but nearby night food options provide a convenient alternative. For those enjoying extended stays, the availability of lunch and dinner sets in the room adds flexibility and convenience. Overall, Hotel Trojan’s restaurant is highly regarded for its delectable, hearty meals and efficient service.
Rooms
However, the hotel has its drawbacks. Numerous reviews cite issues with room size, especially on the ground floor where rooms are often described as small, dark and sometimes damp or cold. The ground floor rooms can also suffer from high humidity and a lack of privacy, particularly those near shared balconies and entrances. Bathrooms in some rooms need renovation and certain rooms have outdated decor or furnishings. Guests have occasionally noted noise disturbances from nearby reception areas and inadequate soundproofing.
Additionally, inconsistent heating and minor cleanliness issues have been reported, such as dust and occasional maintenance lapses like clogged sinks. Some ground-floor rooms face unappealing views of slopes or embankments, detracting from the overall ambiance.
In summary, while Hotel Trojan provides well-cleaned and spacious rooms with modern amenities, potential guests should weigh these benefits against the possibility of small, dark or humid rooms, especially on the ground floor. Improvements are needed in room maintenance and decor to enhance the overall guest experience.
Beds
However, a significant portion of reviews pointed out issues with the softness of the mattresses, describing them as "too soft," "saggy," and "worn-out." These overly soft beds were noted as being particularly uncomfortable for some guests with specific complaints about "bad mattress springs" and "mattresses with springs sticking out." There were mentions of beds having "thin pillows" and some suggesting that the "beds could be upgraded."
There were also logistical concerns such as "beds on wheels" that moved too easily and "double beds" that separated frequently, which detracted from the overall experience. Additionally, there were remarks about the "small single beds" and the "narrow" feel of some beds.
Despite the mixed feedback, the hotel does offer a range of amenities including clean surroundings, a massage and spa services that enhance the overall guest experience. In summary, while the comfort of beds at Hotel Trojan varies widely among guests, the establishment does strive to maintain a mix of comfort and modern amenities for its visitors.
Cleanliness
However, some guests experienced issues, such as occasional cobwebs, dusty areas and specific rooms not being thoroughly cleaned. These inconsistent experiences suggest that while cleanliness is a strong point for Hotel Trojan, there are areas for improvement, particularly concerning room dust and maintaining bathrooms.
Nonetheless, the positive aspects of cleanliness, combined with polite staff and additional amenities like a swimming pool and a well-stocked breakfast buffet, make it a favorable choice for many travelers.
Staff
Despite some criticisms, such as occasional unfriendliness in the restaurant and issues with staff not speaking English, the overall impression is positive. The hotel staff is noted for being responsive, professional and efficient, even in challenging situations. Additionally, the hotel maintains a clean and tidy environment with adherence to sanitary standards.
Positive mentions of specific service elements include the professionalism of the breakfast chef, the friendliness of the ski rental staff and the kind and effective assistance from the receptionists. Overall, the consistent references to the friendly and helpful nature of the staff create an image of a welcoming and customer-oriented hotel.
Wi-Fi
However, a significant number of reviews report issues with the Wi-Fi. Common problems include weak signals, particularly in rooms further from the lobby and in specific areas like the dining corridor. In-room Wi-Fi sometimes requires additional payment and may necessitate frequent rebooting due to unreliable connections. Several guests experienced no internet access for extended periods and some rooms had practically no signal at all.
Overall, while there are positive aspects of the Wi-Fi service at Hotel Trojan, consistency and reliability appear to be areas needing improvement, especially for guests in more remote parts of the property.
Spa
The spa is conveniently located, making it easily accessible and enhancing the overall experience. Gym and rehabilitation treatments are available, contributing to wellness-focused stays. Guests also appreciated the array of massages and treatments offered with the massage staff receiving particular praise for their professionalism and skill.
The sauna, while available, drew mixed reviews with some guests noting its absence or limited accessibility in the spa area on occasion. Nevertheless, the jacuzzi and the hot tub were well-regarded, contributing to the spa's soothing atmosphere.
Cleanliness and adherence to sanitary standards across the spa facilities were important to guests and were consistently upheld. While some reviews pointed out minor inconveniences like bringing your own towels or improvements needed in the spa schedule, the overall spa experience was positively received and considered a super relaxing aspect of staying at Hotel Trojan.
Additional amenities such as well-kept rooms, tasty food and a pleasant restaurant further enhance the stay, while easy walks in the proximity add to the leisure experience. Overall, the spa at Hotel Trojan provides a comprehensive and relaxing escape, ideal for unwinding, especially after a day of skiing or exploring.
Pool
The pool area includes additional facilities such as a jacuzzi and a well-equipped gym, providing comprehensive wellness options for guests. The jacuzzi receives mixed reviews with some noting it as nice and clean, while others mention occasional high chemical levels and the need for better supervision. Still, the full-day access to these amenities is seen as a significant benefit.
Special features like the salt cave and the playroom further enhance the hotel's offerings. While some aspects, such as the need for modernization and occasional crowdedness, are noted, the overall impression remains positive. Guests find the swimming pool, alongside the other facilities, to be a delightful component of their stay at Hotel Trojan.
Parking
The need for more parking capacity is evident and while some guests have had access to parking, the spaces are commonly occupied. Maneuvering within the small yard available for parking can be tricky and the lack of designated parking areas further complicates the situation. Despite these challenges, the hotel's functional reception and the availability of free parking remain strong points. It is advisable to ensure a parking space reservation in advance to avoid potential issues. The adequate pricing of the hotel somewhat mitigates the inconvenience of the parking situation, but improvements in parking capacity would significantly enhance the overall guest experience.
Family
The hotel is well-equipped for family dining, featuring children's chairs in the restaurant and serving meals that appeal to both adults and kids. The nearby trails are suitable for family hikes, adding to the range of activities available. The spacious family rooms, some with large balconies, are perfect for larger families, ensuring everyone has a comfortable stay.
Guests have highlighted the hotel's family-friendly environment, noting its suitability for both family trips and group stays. The atmosphere balances relaxation with fun, offering amenities like a tobogganing hill for children and kid-friendly animation and entertainment. The hotel's proximity to the city center makes it a convenient base for family vacations. Whether staying for the second time or experiencing the hotel anew, guests leave with plans to return, validating the hotel's strong emphasis on creating a fulfilling family experience.
Accessible
However, some areas still present challenges. The entrance has numerous steps and there are a lot of stairs in the surrounding area, which can be problematic for those with mobility issues. The limited parking spaces, though accessible, also leave room for improvement.
On the positive side, spa trails are accessible, providing a relaxing experience for all guests. The hotel's layout and infrastructure are gradually improving, especially as more rooms are being created and facilities enhanced. While access for elderly guests and wheelchair users can be difficult due to the abundance of stairs, the overall environment is accommodating.
Hotel Trojan stands out as a family-friendly and senior-friendly destination, focusing on adapting and refining its services to meet diverse accessibility needs. While there's progress to be made, the efforts to improve accessibility are evident, ensuring a more inclusive stay for all guests.
Indoor Pool
Despite its benefits, some visitors note that the pool can get quite crowded, impacting the overall experience. While cleanliness is generally good, the limited size of the pool is highlighted with some guests suggesting that a larger pool would be an improvement. Operational until 10:00 PM, the pool provides ample time for guests to unwind after a day of activities or sightseeing.
It seems the pool's consistent appeal encourages daily use by many and the availability of activities like SuperAerobics further enhances the experience. Overall, the indoor pool at Hotel Trojan is a valuable addition to the hotel's amenities, contributing positively to guests' stays, although a bit more space might make the experience even better.
Dog Friendly
The dog-friendly features include a designated dog walking area and ample greenery around the hotel, making it a pleasant choice for dogs to enjoy their stay. The hotel's surrounding areas are also noted to be suitable for dog owners, enhancing the overall experience for both pets and their owners.
The hotel is described as clean and pleasantly decorated, providing a comfortable environment for both human and animal guests. However, it should be noted that dogs are not allowed in the dining room, which may require some planning for meal times.
There are some additional costs associated with bringing a dog with mentioned fees ranging from 35 PLN to 45 PLN, which some guests found increased unexpectedly at check-out.
Overall, Hotel Trojan is seen as a perfect option for people traveling with pets, making it possible and convenient to bring their four-legged friends along for the journey.
Yes, Hotel Trojan has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Hotel Trojan.
Yes, Hotel Trojan welcomes dogs.
Yes, parking facilities are available at Hotel Trojan.
No, Hotel Trojan doesn't have a gym.
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