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Summary of reviewsTransamerica Lagoa Santa enjoys a prime location, appreciated by guests for its proximity to both the lagoon and Confins Airport, making it extremely convenient for travelers. The scenic views from the rooms add an inviting charm and the easy access to nearby amenities like supermarkets, restaurants, bars and shops ensures a comfortable stay. Clean, spacious and modern accommodations, paired with a heated pool area offering beautiful views, contribute to the overall satisfaction. The staff receives high praise for their friendliness and helpfulness, enhancing the guest experience.
The hotel’s breakfast is highly rated for its extensive and varied selection, including a range of fruits and breads with coffee often described as amazing. Despite some concerns about options for those with dietary restrictions and suggestions for more variety, the breakfast buffet starts early, catering well to early risers and staff are commended for their kindness and efficiency.
The dining experience, particularly at the hotel's pizzeria, receives commendation for its delicious pizzas and the restaurant’s ambiance. Though some guests found the dinner options limited and pricey, the quality and service at the restaurant are often noted as excellent, providing good value for money.
Guest rooms are highlighted for their comfort, spaciousness and cleanliness with many appreciating the beautiful lagoon views from the balconies. Some minor issues, such as occasional maintenance and noise from the streets, were mentioned, but the overall impression remains positive.
Cleanliness throughout the hotel is generally praised, especially in the rooms, although some guests reported areas needing improvement, like the pool and bathrooms. Despite a few criticisms, most guests find the hotel's cleanliness standards satisfactory.
The staff’s exceptional service stands out as a key highlight with guests frequently describing them as friendly, attentive and professional. While there were isolated reports of less helpful night staff, the majority found the staff’s dedication to excellent service to be outstanding.
Wi-Fi service receives mixed reviews with some guests praising the signal strength and others noting connection issues. The gym, while appreciated for its good facilities, could use more equipment to better serve guests' fitness needs.
The pool area offers beautiful views and decent amenities but faces criticism for its size, temperature and occasional lack of cleanliness. The pool’s aesthetic appeal, however, remains a notable feature.
Parking is secure and covered but comes at an additional fee, which some guests found inconvenient due to lack of upfront communication. Improvements in signage and space availability are suggested.
Families find the hotel accommodating with spacious rooms and kid-friendly amenities like play spaces and a pool. The overall environment is inviting and suitable for family vacations, despite a few requests for better child safety measures.
Lastly, the hotel beds receive consistent praise for their comfort, contributing significantly to a restful stay for guests.
In summary, Transamerica Lagoa Santa offers a well-rounded, pleasant experience with its excellent location, comfortable accommodations, notable dining options and exceptional staff service, despite a few areas needing improvement. Show more
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Hotel with Spa
Located in Lagoa Santa, this hotel offers a sauna and various recreational opportunities. Guests can also use a spa bathtub and a roll-in shower.
Hotel with Parking
The hotel offers parking facilities along with other amenities such as a spa, wellness packages, and an outdoor pool. Its location is convenient and scenic.
Hotel with Outdoor Pool
This 4-star hotel features a spacious outdoor pool surrounded by lush greenery, complete with a poolside bar and sun loungers. Guests can also enjoy a sauna and fitness center, enhancing the relaxation experience by the pool.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Superior Queen Featuring a balcony, this room offers air conditioning, cable TV, a safe and minibar.
Superior TripleFeaturing a balcony, this room offers air conditioning, cable TV, a safe and minibar.
Business Class QueenFeaturing a balcony and additional space, this large room offers air conditioning, LCD cable TV, a safe and minibar.
Luxury TwinFeaturing a balcony and additional space, this large room offers air conditioning, LCD cable TV, a safe and minibar.
Superior TwinThis air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.
Luxury QueenThis air-conditioned suite is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Business Class Queen SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a dining area as well as city views. The unit has 1 bed.
Suite Royal QueenProviding free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a dining area as well as lake views. The unit offers 1 bed.
Deluxe Queen Room with 1 Queen and 2 Single BedsThe spacious double room offers air conditioning, soundproof walls, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 3 beds.
Superior Queen RoomThe spacious double room features air conditioning, soundproof walls, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Guest Reviews
8.5
Very Good
Location
The Transamerica Lagoa Santa boasts an exceptional location celebrated by guests for its proximity to both the lagoon and Confins Airport. Visitors frequently highlight the convenience for travelers with the airport reachable in a short 10 to 20-minute drive, making it particularly suitable for those with early flights. The hotel's position is also praised for offering seamless access to the city's tourist attractions and main avenues.
The scenic views of the lagoon from the hotel rooms add a charming touch to the experience, creating an inviting setting for morning walks along the waterfront. Guests appreciate the abundance of nearby amenities, including supermarkets, restaurants, bars and shops, contributing to a comfortable and practical stay.
In addition to the prime location, the hotel provides clean, spacious and modern accommodations. Its amenities, like the heated pool area with a beautiful view, further enhance guests' satisfaction. Customer service is also noted for its friendliness and helpfulness, rounding out a well-regarded stay.
Breakfast
The Transamerica Lagoa Santa receives high praise for its breakfast offerings with numerous reviews highlighting it as very good, delicious and excellent. Guests frequently note the extensive and varied selection, including a range of fruits and breads. The coffee consistently receives positive remarks, described as very good and even amazing at times.
However, the breakfast experience is not without its drawbacks. Several reviewers mention a lack of options for those with dietary restrictions like gluten and lactose intolerance. Some guests feel the breakfast could benefit from more variety and better quality in certain items, such as natural orange juice and desserts. Variations in the menu from day to day are also suggested to enhance the dining experience.
Despite these concerns, the hotel's breakfast boasts quality products with a full buffet that starts as early as 4:30 AM, accommodating early risers. The consistent replenishment of the spread and the kindness of the staff further enhance the overall breakfast experience for many. While there are some notes of areas for improvement, the majority consensus reflects a satisfying and enjoyable start to the day at the Ramada Hotel & Suites Lagoa Santa.
Dinner
Transamerica Lagoa Santa boasts an impressive dining experience, particularly at its pizzeria, which many guests have praised as excellent and sensational. The pizzas are highlighted as remarkable with several reviewers calling them wonderful and delicious. Guests consistently note that the restaurant attached to the hotel offers good food with relatively fair prices and many describe the portions as well-sized.
While the restaurant's main dishes are generally well-received, the limited dinner options and lack of variety have been points of concern for some guests. The seafood and pizza offerings are predominant, which may not cater to all tastes. Despite this, the ambiance of the restaurant is favorable, creating an enjoyable dining atmosphere.
The service at the hotel restaurant is frequently commended with guests mentioning excellent and timely service. The restaurant environment is described as very pleasant, enhancing the overall dining experience. Some guests have also pointed out that the restaurant provides a good cost-benefit ratio.
However, not all experiences are perfect with some guests mentioning that certain meals did not meet their expectations in terms of quality and variety. A few reviews also pointed out the high prices for dinner and the lack of products in the minibar, which could be improved.
In summary, the hotel's pizzeria and restaurant generally receive high marks for their quality, service and atmosphere, making them standouts in the overall hotel experience, despite some noted limitations in the menu variety.
Rooms
The guest reviews for 'Transamerica Lagoa Santa' consistently emphasize the spaciousness, comfort and cleanliness of the rooms. Many guests appreciated the large, well-maintained rooms, describing them as comfortable and appealing with beautiful views over the lagoon from the balconies. The Royal Suite and family rooms received particular praise for their size and comfort.
Guests also noted touches such as cozy decor, super soft bed sheets and a pleasant fragrance from cleaning agents, enhancing their overall stay. There were positive mentions of the room features, like well-equipped amenities, soundproofing and functional appliances, providing a pleasant stay.
However, there were occasional criticisms, particularly concerning room maintenance and cleanliness. Some guests pointed out that rooms were not always clean upon checking in and others mentioned a lack of refurbishment and an old-fashioned feel in some parts. Noise from the street and hallways also disturbed some guests. Despite these minor issues, the generally spacious and comfortable environment, along with lovely lagoon views, seemed to define the overall positive experience at the hotel.
Beds
Travelers have consistently praised the beds at Transamerica Lagoa Santa for their comfort. Most guests found the beds to be spacious with several mentioning king and queen-sized options that offered a great night's sleep. Reviews emphasize the cleanliness of the beds and rooms with many describing the bedding as both neat and comfortable.
High ratings were given to the beds' comfort level, often described as excellent or extremely comfortable with some guests likening the experience to sleeping on clouds. The consistency in comfort was noted across various room types, contributing to a restful stay.
However, there were occasional mentions of less favorable experiences with some beds and mattresses with a few guests finding them hard or mentioning issues like creaking or size not meeting expectations. Pillow complaints were also noted with some guests finding them hard, deformed or insufficient in quantity.
Overall, the beds at Transamerica Lagoa Santa are a standout feature for many guests, offering large, clean and cozy sleeping arrangements that contributed positively to their stay.
Cleanliness
The Transamerica Lagoa Santa has received mixed reviews regarding its cleanliness. The positive feedback highlights the very clean and tastefully decorated rooms with guests appreciating the overall tidiness and the effort of the impeccable cleaning team. Bed linen and towels were frequently noted to be clean and many reviews praise the high standard of cleanliness throughout the hotel's facilities.
However, the feedback isn't all glowing. Some guests reported that certain areas, such as the pool and the bathrooms, didn't meet their expectations in terms of cleanliness. Specifically, there were mentions of dirty pool areas, including excessive chlorine, as well as bathrooms that were not well-maintained with several instances of dirty floors and showers. Additionally, a few guests expressed concerns over poor room cleaning and maintenance, noting that some rooms had dirty carpets, air conditioning units and even rodents in the restaurant area.
Despite these issues, many guests still found the hotel comfortable and the overall impression of the cleanliness, particularly in the rooms, to be positive. The accommodations were described as clean and comfortable, often meeting the necessary standards of cleanliness, though there is a consensus that certain areas absolutely need improvement.
Staff
Guests of the Transamerica Lagoa Santa highlight the exceptional service and hospitality provided by the staff as one of the standout features of their stay. The team at the hotel is frequently described as friendly, attentive, cheerful and exceptionally polite. Reception staff, in particular, receive praise for their warm and welcoming demeanor, making guests feel right at home from the moment they arrive.
Restaurant and cleaning staff are noted for their attentiveness and professionalism with many guests commenting on the employees' well-maintained uniforms and overall presentation. The attentive and helpful nature of the staff extends throughout all areas of the hotel, ensuring that all guest needs are met promptly and efficiently. The overall service is characterized as excellent with specific mentions of the staff’s willingness to go above and beyond to ensure a pleasant stay.
While most reviews are overwhelmingly positive, a few guests noted instances of incorrect information or a lack of willingness from some night staff members. However, these instances appear to be exceptions rather than the rule.
Overall, the friendly and helpful demeanor of the staff, combined with their professionalism and commitment to excellent service, leaves a lasting positive impression on guests, making it a key highlight of the Transamerica Lagoa Santa experience.
Wi-Fi
Reviews for the Wi-Fi at Transamerica Lagoa Santa are mixed with many guests commenting on both the positives and negatives. On the positive side, numerous guests have praised the hotel for its good Wi-Fi quality, excellent Wi-Fi signal throughout the premises and strong internet signal. Some reviews highlighted the complimentary nature of the Wi-Fi and mentioned good internet service as part of the experience.
However, several reviews noted issues that detracted from the overall internet experience. Some guests reported weak or unstable Wi-Fi signals, connection problems and poor internet performance. Specific issues included network drops, limited streaming options and outdated technology. A handful of guests found the Wi-Fi to be non-existent or very disappointing.
Gym
The gym at Transamerica Lagoa Santa receives mixed feedback from guests. Many appreciate the very good gym and the well-equipped small gym area, noting the good gym facilities available. However, some feel that the gym could use more equipment and the facilities could be improved. While the gym serves its purpose for a basic workout, there are suggestions for enhancing the equipment to better meet guests' fitness needs. Overall, the gym provides a decent workout space but has room for improvement in terms of variety and quantity of equipment.
Pool
The pool at Transamerica Lagoa Santa garners mixed reviews from guests. The aesthetic appeal of the pool area is notable with many praising the very beautiful and spectacular views, notably from the rooftop terrace that overlooks a lake. The pool area is described as pleasant, clean and offering good leisure amenities including a bar, a children’s area and additional activities like a pool table and foosball.
However, several reviews highlight some drawbacks. Common complaints include the pool being too small, very cold and at times not clean. The water temperature was frequently remarked upon as too chilly, making it uncomfortable for some guests. The number of lounge chairs is also notably inadequate with mentions of there being only two lounge chairs available. Service at the pool area was also pointed out as needing improvement with some guests noting an absence of service altogether.
Despite its shortcomings in size and temperature, the pool area remains an appreciated feature of the hotel, especially for its beautiful views and additional amenities.
Parking
Guests at the Transamerica Lagoa Santa frequently highlighted the paid parking as a notable aspect of their stay. Despite being secure and covered, the parking comes at an additional fee, which is separate from the daily room rate and can be seen as a cost-effective option by some. However, there are some concerns about the communication of these charges prior to arrival, as the parking fee is not always mentioned upfront in advertisements. Guests also pointed out that the parking lot itself is rather small and there were instances where the parking lacked sufficient internal illumination. Additionally, the parking service is outsourced, which some guests found inconvenient. While the parking charges were generally considered fair by most, the overall quality and size of the parking facilities could benefit from improvements, such as better signposting and an increase in available spaces.
Family
Transamerica Lagoa Santa is a family-oriented destination known for its warm and attentive service, making it an ideal choice for travelers with children. Numerous reviews highlight the hotel's family-friendly atmosphere with spacious rooms well-suited for families. Although some reviews noted that family room requests were not always met, the overall sentiment remains positive regarding family accommodations.
The hotel offers an inviting environment for kids, featuring play spaces and a pool where children can spend quality time. Guests mentioned that their kids loved the amenities, which also include toys for young children, a pool table and foosball. Despite some suggestions for improving child safety measures, the facilities provide a good setting for families to relax and enjoy their stay.
In terms of dining, the presence of nearby pizzerias adds to the family-friendly appeal. The hotel's scenic surroundings, including a lagoon lake view, contribute to a pleasant ambiance enhanced by a sweet fragrance and neat aroma. Overall, Transamerica Lagoa Santa is recommended for family vacations, offering comfort and enjoyable activities for both kids and adults.
4 Star
The Transamerica Lagoa Santa garners praise for being an excellent hotel with superb accommodations that offer comfort in every aspect. The hotel's excellent location and service add to its appeal, making it a great stay for travelers. Guests are particularly impressed with the high standard of cleanliness and maintenance, which aligns with expectations for a four-star hotel.
The facilities, including the pool and sauna, contribute to the very good and cost-effective experience that guests appreciate. Despite some feedback about uncomfortable single beds, the overall infrastructure is considered very good with many mentioning that it meets the standards of a four-star property.
Notably, chocolates and the hotel's well-located position enchant visitors, adding to the comfort and positive experience. However, there are some mixed comments about the star rating with some feeling the property is adequate for a four-star rating while others believe it falls short at times. Nonetheless, Ramada Hotel & Suites Lagoa Santa offers a generally satisfactory stay, maintaining its status as a very well-structured four-star hotel.
Business
Transamerica Lagoa Santa has garnered positive feedback from business travelers. The hotel's facilities and services are highly regarded as attractive and suitable for those on business trips. Business accommodations are well-arranged to meet the needs of executives, making it an appropriate choice for business stays. The infrastructure is excellent for business with perfect service tailored for a corporate visit, providing high comfort and convenience.
Guests appreciate the attention to bespoke needs regarding room settings. The business center, although noted for lacking charm, offers a quiet environment for meetings. The splendid balcony view of the lake lagoon adds a touch of relaxation to the stay. The on-site restaurant and pizzeria also receive good feedback, rounding out the convenience for business travelers. Overall, Transamerica Lagoa Santa stands out for its well-equipped facilities, making it a solid choice for business trips.
Accessible
The 'Ramada Hotel & Suites Lagoa Santa By Wyndham' has garnered positive feedback for its accessibility features catering to guests with disabilities. The hotel offers rooms that are accessible and clean, making it easier for those with mobility issues. Guests have praised the accommodation for being handicap accessible and comfortable. However, there was a mention of a step to the bathroom that posed challenges for a guest with reduced mobility due to surgery. Despite this, the overall sentiment indicates that the hotel provides a comfortable stay for guests with disabilities.
Outdoor Pool
The Transamerica Lagoa Santa boasts a rooftop terrace with an outdoor pool that offers a stunning view of the lagoon. Guests appreciate the clean pool and pleasant pool area, highlighting its beauty and comfort. Reviews mention the pool as a focal point for leisure, although some guests noted the absence of poolside service and found the pool somewhat small for the number of guests. While the pool's water temperature was a concern for a few, describing it as very cold, the heated pool option is available, ensuring a comfortable swim. Overall, the pool area is noted for its amazing view and enjoyable atmosphere.
Luxury
The Transamerica Lagoa Santa offers an experience that many guests found to boast excellent attributes. The standout features include impeccable cleanliness and high standard maintenance, which contribute significantly to the overall high-quality atmosphere of the hotel. Guests particularly highlighted the Royal Suite and luxury rooms, which impart a distinct luxury feel. Despite the overwhelmingly positive feedback, some reviews noted that certain aspects, including the simplicity of some rooms, did not entirely reflect a luxury hotel experience. However, for most, the hotel provided a fantastic and luxurious stay that met or exceeded their expectations.
Romantic
Ramada Hotel & Suites Lagoa Santa by Wyndham has been frequently chosen by couples for romantic getaways and special celebrations like wedding anniversaries. One of the standout features is the splendid balcony view overlooking the lake lagoon, providing the perfect backdrop for a romantic sunset. Guests have described the location as very romantic and suitable for a romantic weekend. The quiet atmosphere and opportunities for a wine day make it an excellent choice for a peaceful and affectionate retreat. While some reviews mentioned a lack of specific romantic touches, the overall ambiance, including the romantic anniversary suites, sweet fragrance in the air and nearby restaurant/pizzeria, contribute to a memorable and intimate experience.
Yes, Transamerica Lagoa Santa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Transamerica Lagoa Santa.
No, Transamerica Lagoa Santa doesn't allow dogs.
Yes, parking facilities are available at Transamerica Lagoa Santa.