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Summary of reviewsPremiere Classe Laon primarily impresses with its advantageous location, being conveniently situated for travelers looking for easy access to highway connections and proximity to Laon's attractions, including the city center and the picturesque Haute Ville. The nearby amenities, such as diverse dining options, a bowling alley, pool and ice rink, make it a practical choice for various activities.
The breakfast offerings receive commendable reviews for their breadth and quality. Guests appreciate the wide selection of fruits, cakes, pastries and beverages available in an all-you-can-eat format, marking it as excellent value for money. The breakfast experience is further enhanced by the attentive staff with particular praise for the receptionist Brigitte and the option to take refreshments upon departure, appealing to travelers.
Rooms at Premiere Classe Laon reflect a mixed bag, offering well-maintained and clean spaces with comfortable bedding. However, the compact nature of the rooms and bathrooms, coupled with intermittent maintenance issues such as broken fixtures, poor thermal insulation and cleanliness inconsistencies, detract somewhat from the overall experience. Despite these challenges, the rooms manage to meet basic comfort needs.
The cleanliness of the hotel shows inconsistencies with some guests noting clean and comfortable premises and others pointing out significant maintenance and hygiene lapses, including dirty bathrooms and unpleasant odors. Nonetheless, some guests found their rooms to be adequately clean and appreciated the effort put forth by the cleaning staff.
The hotel staff receive consistently positive feedback for their friendliness, professionalism and helpfulness. Guests often mention the warm welcome, attentive service and the staff's proficiency in English. This dedication contributes significantly to the pleasant stay of many visitors.
WiFi connectivity at the hotel varies with some guests experiencing reliable and satisfactory internet access, while others face challenges with slow speeds and weak signals. Despite these technical issues, there is an evident effort to provide modern amenities.
Parking at Premiere Classe Laon is convenient with a spacious car park offering easy access. While not monitored or well-lit, guests generally feel secure with the parking facilities. However, some improvements in organization and space proportions could enhance the parking experience.
For families, the hotel serves well as a stopover for one-night stays, though it's not specifically designed with children or babies in mind due to limited space in rooms. The staff's flexibility in accommodating room requests adds to the family-friendly appeal.
Beds at Premiere Classe Laon are generally comfortable with guests praising the spacious and cozy nature of both large double beds and smaller mezzanine beds. While some find the mattresses too firm, the overall feedback highlights satisfactory comfort and good quality-price ratio. Isolated reports of bed bugs were noted but do not reflect the general consensus.
In summary, Premiere Classe Laon offers excellent location benefits, a commendable breakfast experience, friendly and helpful staff and satisfactory basic comforts, making it a practical and cost-effective option for travelers despite some inconsistencies in room maintenance and cleanliness. Show more
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Categories
Family Friendly Hotel
Offers affordable yet comfortable stays. This hotel is ideal for travelers who prioritize value without compromising on quality.
Dog Friendly Hotel
This hotel is listed as pet-friendly.
Hotel with Parking
Premiere Classe Laon provides parking for guests. This hotel offers a practical and budget-friendly option with the added benefit of on-site parking.
EV charging stations
Cheap Hotel
Located in Laon, this Premiere Classe hotel offers budget-conscious accommodation with essential amenities. It provides a convenient and affordable base for exploring the historic city.
Accessible Hotel
Premiere Classe Laon features wheelchair accessible guest rooms and is fully adapted for easy access. The hotel offers accessible parking. Some rooms are described as entirely unit wheelchair accessible.
Hotel with EV Charging Stations
Premiere Classe Laon is also listed among hotels with EV charging stations, according to search results. This suggests it likely provides this amenity, though as a budget option, charging may come with additional costs or limitations.
Room Types
Triple Room (1 Double Bed + 1 Single Bed)Free Wi-Fi, a TV and free toiletries feature in this en-suite room.
Triple Room with 3 Single BedsFree Wi-Fi, a TV and free toiletries feature in this en-suite room.
Guest Reviews
6.2
Rated
Location
Premiere Classe Laon boasts an excellent and convenient location, particularly favorable for travelers looking for easy access to highway connections and making it ideal for a stopover or onward journey. The hotel is well-placed near the main road, allowing quick access to Laon and its attractions, including the city center and the picturesque Haute ville. Additionally, guests appreciate the close proximity to various eateries, providing lots of dining options. The advantageous placement near buses ensures smooth transport to the city. Nearby amenities also include restaurants, bowling, a pool and an ice rink, making it a practical choice for a variety of activities. Despite the lack of closed parking, the overall geographical setting of Premiere Classe Laon coupled with its cost-effectiveness and breakfast offerings make it a commendable option for travelers.
Breakfast
Premiere Classe Laon offers a breakfast experience that generally receives positive feedback from its guests. Highlighted as outstanding and plentiful, breakfast includes a wide selection of fruits, cakes, pastries, tea and coffee in an all-you-can-eat format, providing good value for the price paid. Guests appreciate the hearty and varied options, remarking on the quality and diversity of the offerings.
The breakfast is noted for its convenience and the ability to fill a flask for the journey, adding to its appeal as a travel-friendly option. Many reviews commend the breakfast for living up to expectations and being pleasantly surprising for such an attractive price. The buffet breakfast at the neighboring Kiriad hotel is also mentioned favorably, emphasizing the quality and value for money.
While some guests found the breakfast basic or minimal, particularly when having to pre-choose items or encountering missing items, overall, the reviews reflect a satisfying start to the day with a good balance between quality, quantity and cost. Excellent service from staff, such as the attentive receptionist Brigitte, adds a personalized touch that enhances the overall breakfast experience.
Rooms
Premiere Classe Laon offers rooms that appear consistently well-maintained and clean. Visitors have noted the pleasantness and perfect cleanliness of the rooms, along with comfortable bedding. However, the accommodations do come with some notable drawbacks. The rooms are notably small with some guests comparing them to the size of a caravan. This compact nature extends to the bathrooms, which are also quite tiny and shower spaces that are described as too tight and occasionally problematic.
Several issues with room maintenance have been reported, including broken fixtures like toilet seats and shower heads, poor thermal insulation and insufficient heating. Moreover, cleanliness can be hit or miss; some guests found cigarette butts on the floor, cigarette burn holes in blankets and rooms emitting a smoke smell. Additionally, the air conditioning can be aging and not entirely functional.
Above all, the soundproofing is poor with guests occasionally troubled by noise disturbances. Also, minor inconveniences like missing towels and soap have added to the inconsistencies in service. Finally, accessing rooms on higher floors can be a hassle due to external staircases, which might be difficult to navigate with luggage.
Overall, while the rooms at Premiere Classe Laon are clean and offer basic comfort, their small size, maintenance issues and aging amenities might not suit everyone, especially those looking for more spacious and updated accommodations.
Beds
Guest reviews for Premiere Classe Laon highlight a mixed yet generally positive experience with the hotel's beds. Many visitors appreciate the comfort of the mattresses and commend the good quality-price ratio. The beds are noted to be spacious with commenters frequently mentioning the comfort of both large double beds and small mezzanine beds alike. A large bed for two is particularly praised for its comfort. However, some guests find the beds too firm or even unpleasant with a few reporting extremely hard mattresses and discomfort. Despite this, mentions of comfortable bedding and enjoyable nights' sleep are common. Concerns about bed bugs have been voiced but appear to be isolated incidents.
Cleanliness
At Premiere Classe Laon, reviews on the cleanliness present a mixed picture. Several guests highlighted positive aspects, such as the cleanliness of the room and the establishment being clean and comfortable. Some even mentioned that the premises are clean and a few appreciated the quiet, clean environment.
However, the hotel falls short in various areas of maintenance and hygiene according to other reviewers. There are numerous reports of inadequate daily cleaning with specific mentions of very dirty bathrooms, poor drainage in the shower and cobwebs with spiders. The smell in the rooms, particularly stale tobacco and urine, is a recurrent complaint. Instances of non-functional outlets, beer caps behind the bed and a lack of thorough preparation by the cleaning staff have been highlighted.
While some guests found their rooms to be clean, the presence of piles of garbage in front of the establishment and dirty stairs detracts significantly from the overall experience. Issues such as missing towels, poor sound insulation and a crumbling ceiling further impact the perception of cleanliness and comfort.
In summary, the hotel has some clean and comfortable areas, but significant inconsistencies in hygiene and maintenance have affected many guests' experiences.
Staff
The staff at Premiere Classe Laon receives consistently positive feedback from guests. They are frequently described as friendly, pleasant and professional. Guests appreciate the warm welcome they receive and the staff's attentiveness, helpfulness and understanding. Many reviews highlight the polite and inviting demeanor of the receptionists, noting their proficiency in English and their willingness to assist with any issues. Additionally, the staff's kindness and charming nature leave a lasting impression on visitors. Overall, the hotel's personnel stand out for their exceptional service and dedication to ensuring a pleasant stay for their guests.
Wi-Fi
Premiere Classe Laon offers a mixed experience when it comes to WiFi connectivity. Some guests have found the WiFi to be of good quality and welcomed the convenience of having a reliable internet connection and well-functioning TV as a positive aspect of their stay. However, many guests have reported challenges with WiFi usability with issues ranging from slow speeds and weak signals to difficulties in obtaining connection codes. Several guests highlighted that internet access was either very slow or completely unusable, which could pose inconvenience for those requiring stable internet access during their visit. Despite these technical hiccups, the property does demonstrate some efforts in providing modern amenities.
Parking
Premiere Classe Laon offers convenient parking options for guests, making it easy to find and park their vehicles. The hotel's car park is spacious and allows for easy access, accommodating a sufficient number of vehicles. Although the parking lot is not monitored and lacks lighting, guests generally feel safe with no concerns about car security. However, some guests have noted that the parking spaces are not well-proportioned and the organization of the parking area could be improved. Despite these minor issues, the availability of nearby parking and free parking on-site is appreciated. Check-in is handled at the neighboring Kyriad, reflecting a seamless process despite the absence of staff directly at Premiere Classe Laon.
Family
Premiere Classe Laon offers accommodations that can serve as a family stopover, primarily suitable for one-night stays. Guests have noted it’s not particularly designed with children or babies in mind, citing limited space for movement. Some challenges were mentioned regarding room arrangements and noise levels, but the hotel staff showed flexibility by changing rooms when needed and accommodating requests for adjacent rooms on the ground floor.
No, Premiere Classe Laon doesn't have any pool.
No, a spa isn't available at Premiere Classe Laon.
Yes, Premiere Classe Laon welcomes dogs.
Yes, parking facilities are available at Premiere Classe Laon.