Downtown Grand Hotel & Casino
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Summary of reviewsThe Downtown Grand Hotel & Casino is lauded for its prime location in downtown Las Vegas, just a block away from Fremont Street Experience. Guests find the hotel's central position convenient for accessing casinos, restaurants, bars and various entertainment venues. This accessibility, coupled with proximity to public transport and ride-sharing options, makes the Downtown Grand ideal for those wanting to explore the heart of Las Vegas without being amidst the constant bustle.
When it comes to dining, the hotel offers a variety of options that generally receive favorable reviews. Establishments like Pizza Rock, Triple George and Freedom Beat stand out for their delicious offerings and value deals. Though some reviews note inconsistencies in service and food quality, many guests enjoy the available dining options, both on-site and nearby. Breakfast experiences are more mixed with some guests praising the quality and value while others cite a lack of options and slow service as areas needing improvement.
The rooms at the Downtown Grand are typically described as clean, spacious and equipped with modern amenities, though some guests mention minor maintenance issues and dated furnishings. The overall cleanliness of the hotel, including the rooms and public areas, is consistently praised, thanks to the diligent housekeeping staff. The modern updates and chic retro style of the newer towers add to the positive experience.
Staff friendliness and helpfulness are standout aspects of the Downtown Grand with guests frequently mentioning the courteous, professional nature of the team. From the front desk to housekeeping and valet services, the staff contribute significantly to a pleasant stay. While there are occasional remarks about unaccommodating behavior, such instances are rare.
The hotel's amenities receive positive feedback, particularly the gym and pool. The modern, well-equipped gym is appreciated for its cleanliness and variety of equipment, while the rooftop pool is a highlight for many guests. The pool area is described as clean and enjoyable, though some guests find it crowded during peak times. Free parking is another strong point, although the parking garage could use better signage and maintenance.
Overall, the Downtown Grand Hotel & Casino offers a welcoming environment with numerous highlights, including its prime location, friendly staff and clean, spacious rooms. Despite some mixed reviews on dining and breakfast options, the positive experiences and commendable amenities make it a preferred choice for many visitors looking to explore downtown Las Vegas.
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When it comes to dining, the hotel offers a variety of options that generally receive favorable reviews. Establishments like Pizza Rock, Triple George and Freedom Beat stand out for their delicious offerings and value deals. Though some reviews note inconsistencies in service and food quality, many guests enjoy the available dining options, both on-site and nearby. Breakfast experiences are more mixed with some guests praising the quality and value while others cite a lack of options and slow service as areas needing improvement.
The rooms at the Downtown Grand are typically described as clean, spacious and equipped with modern amenities, though some guests mention minor maintenance issues and dated furnishings. The overall cleanliness of the hotel, including the rooms and public areas, is consistently praised, thanks to the diligent housekeeping staff. The modern updates and chic retro style of the newer towers add to the positive experience.
Staff friendliness and helpfulness are standout aspects of the Downtown Grand with guests frequently mentioning the courteous, professional nature of the team. From the front desk to housekeeping and valet services, the staff contribute significantly to a pleasant stay. While there are occasional remarks about unaccommodating behavior, such instances are rare.
The hotel's amenities receive positive feedback, particularly the gym and pool. The modern, well-equipped gym is appreciated for its cleanliness and variety of equipment, while the rooftop pool is a highlight for many guests. The pool area is described as clean and enjoyable, though some guests find it crowded during peak times. Free parking is another strong point, although the parking garage could use better signage and maintenance.
Overall, the Downtown Grand Hotel & Casino offers a welcoming environment with numerous highlights, including its prime location, friendly staff and clean, spacious rooms. Despite some mixed reviews on dining and breakfast options, the positive experiences and commendable amenities make it a preferred choice for many visitors looking to explore downtown Las Vegas.
Hotel for Honeymoon
Luxurious rooms and suites with amenities and exclusive packages with wine and chocolate-covered strawberries just for you and your loved one are available at this hotel to make your honeymoon in Las Vegas one of a kind.
Casino Hotel
The lavish casino of the Downtown Grand Hotel features an array of table games, slot machines, video poker and sports betting options, providing guests with everything they need to spend some moments of entertainment and excitement.
Dog Friendly Hotel
Guests checking-in to the Downtown Grand Hotel & Casino must reserve a dog-friendly Grand Deluxe room to stay with their pet. A daily fee will be charged.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
Hotel with Gym
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc. Number: 13
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Resistance bands - Balance trainers - etc.
Cost for using the gym: Free for guests
Gym opening hours: 24 hours
Show more...3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Downtown Grand Hotel & Casino enjoys a prime location in downtown Las Vegas, making it an excellent choice for travelers interested in convenience and accessibility. Situated just a block away from the vibrant Fremont Street Experience, the hotel is within walking distance to a multitude of local attractions, including casinos, restaurants, bars, the Mob Museum and various entertainment venues. The close proximity to major tourist spots allows guests to immerse themselves in the lively atmosphere of Fremont Street without being directly on it, providing a quieter retreat amid the downtown hustle. Guests frequently praise the hotel's strategic position, noting its ease of access to the freeway and other key downtown areas. The location offers the added benefit of being close to public transportation and ride-sharing options, ensuring hassle-free movement around the city. Overall, the Downtown Grand is celebrated for its central, convenient location, making it a preferred spot for those eager to explore the heart of Las Vegas.
Guests at the Downtown Grand Hotel & Casino have shared mixed experiences regarding breakfast at the hotel. On the positive side, many reviews highlight the good quality and value of the breakfast options available, particularly praising the breakfast combo at the Art bar and the variety and taste of the continental breakfast and breakfast bar. Some guests appreciated the free continental breakfast and considered the coffee among the best they had during their trips. Freedom Cafe received commendations for its ample portions and the quality of its breakfast offerings.
However, there are several areas of dissatisfaction. Many guests were dismayed by the lack of included breakfast and the limited breakfast options. There were complaints about the absence of coffee makers and refrigerators in the rooms. Others noted that the breakfast restaurants had restricted hours, often resulting in long queues and inadequate space to eat. The breakfast at times was reported as overpriced and underwhelming with some visitors even experiencing poor service and unappealing food quality.
Despite some praising the breakfast, the overall sentiment reflects a need for improvement in both the quality and availability of breakfast options, along with better service to enhance the overall guest experience.
The Downtown Grand Hotel & Casino offers a dining experience that receives mixed reviews from guests. On the positive side, the hotel boasts a variety of food options both on-site and in the surrounding area, making it convenient for guests to find something to suit their tastes. Many guests praised the food quality at several of the hotel’s restaurants with specific mentions of Pizza Rock, Triple George and Freedom Beat. These establishments were highlighted for their good food, delicious offerings and being great places to enjoy lunch or dinner. The downstairs bar restaurant also received positive remarks for its above-average fare.
The convenience of dining nearby extends to other local favorites like Hogs & Heifers and a steak and seafood grill, both of which were well-received. Guests appreciated deals like the $25 discount to the restaurant opposite the hotel, adding to the value of dining experiences.
However, there were notable criticisms. Some guests found the on-site restaurant service to be slow and inattentive with instances of poor service and mediocre food quality affecting the dining experience. The restaurant inside the hotel was sometimes expensive and lacked seasoning and there were mentions of the Freedom Beat bar’s service needing improvement. Moreover, inconsistent operating hours of the casino's restaurant made dining options less reliable.
Overall, while the Downtown Grand Hotel & Casino offers a variety of dining options with several praised establishments both on-site and nearby, there are areas needing improvement, particularly in service efficiency and food quality consistency.
The rooms at Downtown Grand Hotel & Casino generally offer a comfortable and clean environment for guests. Many reviewers appreciated the spaciousness and modern design of the rooms, noting features like efficient blackout curtains and ample storage. The rooms are often described as tidy, clean and well-equipped with basic amenities. However, some guests felt the rooms were dated and in need of renovation with occasional issues such as old furniture, problematic air conditioning or insufficient lighting.
Noise was a recurring concern, especially for rooms close to Fremont Street or the pool area, which could disrupt sleep. Furthermore, some guests reported a lack of cleaning service during their stay and minor maintenance issues, such as non-functioning appliances and low water pressure in the showers. The absence of in-room coffee makers, refrigerators and microwaves was also noted by several reviewers.
Despite these drawbacks, guests generally found the rooms to be a good value, especially for the price. The proximity to Fremont Street and the updated, chic retro style of the rooms in newer towers were highlighted as positives. The cleanliness of both the rooms and the overall property, including the casino, was consistently praised. Overall, while improvements could be made, the rooms at Downtown Grand Hotel & Casino offer a pleasant stay with a good balance of comfort and affordability.
Staying at the Downtown Grand Hotel & Casino offers mixed experiences when it comes to their beds. Many guests have praised the comfort of the beds, describing them as comfy, super comfy, very comfortable and even extremely comfortable. Some reviews highlight the clean and modern rooms that complement these comfortable beds, adding to the positive experience.
However, the bed comfort is not consistent across all reviews. A number of guests found the beds to be hard, firm or too soft, which detracted from their stay. Some mentioned waking up with back pain or being able to feel the springs in the mattress. Others commented on the beds needing replacement or flipping, indicating that the mattress quality may vary across different rooms.
Despite this variability, the hotel seems to strive for comfort as many guests noted comfortable bed linens and some appreciated the large and spacious room setups. The quality of the pillows received mixed feedback; while some found them comfortable, others thought they were too flat or not suitable for a good night's sleep.
Overall, while bed experiences at Downtown Grand Hotel & Casino can be hit or miss, the clean rooms and decor aimed at comfort provide a generally positive impression for many travelers.
The Downtown Grand Hotel & Casino has received numerous positive remarks regarding its cleanliness. Guests consistently noted that both the rooms and common areas were kept tidy and well-maintained. Many described the hotel as very clean, modern and comfortable, praising the housekeeping staff for their diligent work. Specific highlights included the clean and inviting rooms, which were also described as spacious and visually appealing. Common facilities such as the game room and snack areas were also appreciated for their cleanliness.
While the majority of guests found their accommodations spotless, there were occasional comments about minor cleaning oversights – dust on shelves, unclean bathroom grout and rare instances of unattended trash. Despite these few exceptions, the general consensus leaned heavily towards a positive experience with cleanliness. The hotel's modern updates and renovated rooms, along with clean, well-stocked amenities, added to the overall favorable impression.
Moreover, the hotel grounds and public restrooms were deemed clean and well-kept, contributing to a pleasant stay. Although some guests mentioned isolated incidents like stray odors or full trash cans, the overall feedback reflected a strong commitment to cleanliness, making the Downtown Grand Hotel & Casino a commendable choice for visitors prioritizing a hygienic environment.
The Downtown Grand Hotel & Casino consistently receives high praise for its staff's friendliness and helpfulness. Guests frequently highlight that the staff is awesome with many describing interactions with the team as very friendly, professional and accommodating. The front desk staff, in particular, stands out for being polite, informative and efficient in handling check-ins and queries. Housekeeping also garners commendation for their great service and attentiveness to guest needs.
Management and specific team members, such as those working in security and valet, have been appreciated for their supportive and kind demeanor. Various guests have experienced fast and friendly service, finding the staff to be approachable and responsive to their needs. Even when addressing issues, the office staff has been noted for resolving problems quickly and efficiently.
Despite the overwhelmingly positive feedback, there have been occasional remarks about some staff members being unaccommodating or rude. However, these instances appear to be the exception rather than the rule.
Overall, the Downtown Grand Hotel & Casino is characterized by a warm and welcoming atmosphere created by a dedicated and courteous team, ensuring a satisfying stay for most visitors.
Guests at Downtown Grand Hotel & Casino have experienced a mixed bag when it comes to the hotel's Wi-Fi services. Many appreciated the fact that Wi-Fi is free and accessible with several highlighting a stable connection and strong signals in their rooms. For some, the internet speed even exceeded expectations, making their online activities seamless. There were multiple mentions of an easy and reliable connection and some guests found the Wi-Fi satisfactory for their needs.
However, not all reviews were positive. Several guests encountered issues connecting to the Wi-Fi with some unable to access it at all or only after significant difficulty. Instances of slow and inconsistent Wi-Fi were noted and a few visitors mentioned specific disruptions and poor performance. Although IT support was available and appreciated by some, the service overall left others wanting. For guests requiring higher speeds and reliability, the Wi-Fi offerings at the hotel may prove less than ideal.
The Downtown Grand Hotel & Casino offers a modern and well-equipped gym facility that has received numerous positive remarks from guests. The gym is clean and comes with clear windows, providing a bright and inviting workout environment. Guests have noted that the gym includes a variety of fitness equipment such as bikes, dumbbells and kettlebells, ensuring a comprehensive workout experience. The fitness center maintains a good condition and includes the cost within the resort fees, making it a convenient option for those staying at the hotel. Guests have repeatedly praised the gym as very good, nice and even great, emphasizing its adequacy and modernity. Additionally, a lovely pool complements the gym, providing a complete fitness and relaxation package.
The Downtown Grand Hotel & Casino is frequently praised for its pool facilities, offering a variety of experiences to suit different tastes. Guests consistently highlight the rooftop pool as a standout feature, describing it as fantastic, spectacular and an enjoyable space for relaxation. Children seem to love the pool and there are fun events like movie nights that add to the appeal.
The pool area is noted for being clean and well-maintained with towels readily available and a friendly bar staff at the outdoor poolside bar. The temperature of the pool is generally appreciated, though a few guests found it either too hot or quite cold, depending on the season.
There are, however, recurring issues with the pool's size and availability. At times, the pool can become quite crowded, especially in the small space and it sometimes closes early for private events or parties, which many guests found inconvenient. Additionally, loud music from DJ parties can be disruptive for those looking to relax. The lack of shade and sun loungers is another common concern with many guests expressing the need for more shaded areas around the pool to escape the sun.
Despite these minor critiques, the overall consensus is that the pool area provides a great place to unwind with great views of the city and a lively rooftop atmosphere, making it a memorable part of the stay at the Downtown Grand Hotel & Casino.
The Downtown Grand Hotel & Casino generally receives positive feedback regarding its parking options with many guests highlighting the availability of free parking which is a significant advantage. The convenience of having parking included in the hotel price and easy access to lots, especially the free parking garage across the street, is often appreciated. Many visitors noted the parking as close and nice, enjoying the fact that it was hassle-free and complimentary.
However, several reviews pointed out issues that could affect the overall experience. The parking garage was frequently mentioned as being confusing at first and in need of better signage and maintenance with incidents of broken escalators and elevators, as well as cleanliness issues like graffiti and dirty staircases. The detached and sometimes distant location of the parking garage was a concern for some, especially when it required guests to call for access codes to enter and exit.
Despite these drawbacks, the fact that the parking is free and available, along with the affordable valet option, remained strong positives for many guests who valued the convenience it provided during their stay.
Downtown Grand Hotel & Casino offers a welcoming atmosphere that caters well to families. Guests frequently describe it as a great place for family stays, emphasizing its family-friendly nature and pleasant ambiance. The hotel features a kid-friendly pool area, which many families found enjoyable and accommodating. The spacious family rooms are highlighted as a notable advantage, providing ample space for everyone to relax.
The overall experience for families has been positive with remarks about the hotel being a good choice for family-oriented trips. Some even noted that they would recommend it to other families and plan to return in the future. Despite a few mentions of the interior needing a facelift and some breakfast preferences, the general consensus remains that Downtown Grand Hotel & Casino is a good option for those traveling with children.
With various activities and a comfortable setting, the hotel proves to be a suitable destination for a family getaway, ensuring both kids and adults have a memorable and enjoyable stay.
The Downtown Grand Hotel & Casino boasts an enviable location for those keen on experiencing Las Vegas's vibrant nightlife. Situated close to the Fremont Street Experience, guests are within a short walk of a bustling array of bars, clubs and restaurants. The proximity to this lively area means that entertainment options abound, from live music and blackjack tables that stay open late to energizing party scenes, especially on Fridays. Fremont Street offers a nostalgic glimpse into old Las Vegas and ensures an extremely vibrant nightlife scene right at the hotel's doorstep. This makes it a suitable choice for travelers looking to immerse themselves in the city's party vibe.
While the hotel is not on the Strip, its accessibility to numerous nightlife activities provides guests with plenty of hangout spots and a fun-filled experience. Free parking is a notable convenience for those driving in. Despite its many positives, it's important to note that the noise level can be significant with loud music often continuing until the early hours, which may affect those sensitive to noise. Nonetheless, the Downtown Grand Hotel & Casino remains a solid, reasonably priced option for nightlife enthusiasts looking to enjoy the dynamic energy of Vegas.
Located in a prime downtown area, the Downtown Grand Hotel & Casino offers a balanced three-star experience that meets the expectations tied to its rating. Guests praise the hotel's good quality at a reasonable price with comments emphasizing that the value for money is commendable. The hotel is described as clean and classy with the overall ambiance being pleasant and fun.
Despite lacking luxurious or high-end facilities, the hotel provides adequate amenities that cater to basic needs, ensuring a comfortable stay. The rooms are clean, although the common areas and some facilities like the escalator, ledges and pool area could benefit from better upkeep and attention. The parking garage has been notably unkempt, but the self-check-in and self-parking processes are generally straightforward.
The hotel accommodates pets and the check-in process is easy, making it convenient for short stays. While there are some inconveniences typical of a three-star establishment, the hotel manages to deliver satisfactory service levels that align well with its rating. The Downtown Grand Hotel & Casino is an excellent choice for budget-conscious travelers looking for decent value and acceptable comfort without the luxury.
Downtown Grand Hotel & Casino provides an array of facilities and services that cater well to business travelers. The hotel boasts business-friendly rooms and a reliable, fast Wi-Fi ideal for work purposes. Its close proximity to expressways and the convention center make it convenient for attending work conferences and running errands. The business center and conference rooms are commendable for hosting meetings and other business-related events.
The checking in and checking out were smooth and efficient, which is crucial for those on tight schedules. The hotel's security system ensures that only guests with room cards can access certain floors via the elevators, enhancing safety during the stay. Its location offers easy access to some amazing attractions, making it practical for short business stays where a bit of leisure time might be desired. The staff is noted for their assistance, which can be beneficial particularly for guests with specific needs such as handicap issues. Overall, this hotel is a suitable option for those on business trips.
The Downtown Grand Hotel & Casino offers a range of accessibility features that make it easier for guests with disabilities to navigate the property. The accessible rooms are designed with convenience in mind, including handicapped bathrooms and multiple elevators, ensuring easy access to all floors. The hotel is centrally located, which is beneficial for guests looking to explore the surrounding area. Amenities such as parking and food options are easily accessible, providing additional convenience.
However, some guests have found the layout of the hotel somewhat challenging, particularly when it comes to accessing different towers. There are also some concerns about safety around the parking area due to the presence of homeless individuals. Additionally, certain areas of the hotel, such as walkways, may not be as well-maintained as expected, which could present difficulties. The lack of ground floor access and amenities like a fridge, microwave or coffee maker in the rooms have also been noted as drawbacks.
Overall, while the Downtown Grand Hotel & Casino largely offers a comfortable stay with numerous accessible features, there are areas that could benefit from improvement to better cater to guests with disabilities.
Located in the vibrant heart of Las Vegas, the Downtown Grand Hotel & Casino offers a welcoming and pleasant casino experience. Guests consistently note the casino's cleanliness and well-maintained appearance, making it a comfortable place to spend time. The atmosphere is friendly and laid-back with plenty of fun gaming options, including affordable games like $1 blackjack, which stands out as a great value.
While the casino isn't sprawling, this smaller setup offers a cozy and less intimidating environment for both seasoned players and newcomers alike. Visitors appreciate the lower minimums and the variety of games, particularly enjoying playing roulette and new slot games. The casino provides a good mix of entertainment and gaming without being overwhelmingly crowded or noisy.
It's evident the establishment takes care of its guests with helpful and friendly staff enhancing the experience. The casino's convenient location within the hotel adds to the overall appeal, making it easy to access. Additionally, the sanitization standards are up to par, ensuring a clean and safe experience for all.
Though there are a few minor issues, such as the need for more lower-limit blackjack tables and some maintenance in certain areas, these do not overshadow the overall positive experience. The casino’s atmosphere, combined with the added features of the hotel such as a very good gym and pool, makes it a delightful spot to enjoy some classic Vegas fun.
The Downtown Grand Hotel & Casino offers a rooftop pool that guests frequently describe as fantastic and amazing. Many reviewers appreciated the relaxing and well-maintained area, noting that it was fun and a great perk, especially on hot days. The outdoor pool, which provides enjoyable drinks and a spacious area, also received high praise. Families with kids found it pleasant, although some mentioned it could get crowded quickly and needed more shade. Despite these minor issues, the clean and inviting atmosphere of the pool area was loved by many visitors. However, some guests felt the pool closed too early at 6 pm and suggested it should remain open later for all guests. Overall, the rooftop pool was a highlight for those staying at the hotel.
Downtown Grand Hotel & Casino emerges as a mixed choice for honeymooners, blending romance with potential noise distractions. Highlighted as a perfect destination for honeymooners, many guests found it to be a romantic spot, contributing to a pleasant stay for couples celebrating their special occasion. The hotel is described as very romantic and nice, making it an appealing option for an overall good honeymoon experience. However, some reviews caution about noise levels, indicating it might not be the best choice for a serene honeymoon. Despite this, the romantic ambiance has led some guests to express intentions to return for anniversaries. While there are mentions of general entertainment, feedback specific to honeymoon packages or amenities is lacking and the hotel does not have a designated pet area.
Downtown Grand Hotel & Casino in Las Vegas is highly regarded for its dog-friendly services and amenities, making it a welcoming option for pet owners. The hotel permits dogs and ensures comfort for both pets and their owners by providing dog-friendly beds, dog bowls and bed mats. Despite some reviews noting that pet fees can be excessive and should be more visible online, many guests appreciate the pet-friendly environment, including the availability of a dog run included with the room.
Guests highlighted the convenience and accessibility of the hotel's location, especially its proximity to the Fremont Experience, though it can be noisy. Rooms are equipped with a nice TV and fridge and the hotel is well-maintained and clean. Amenities such as an outdoor pool add to the overall appeal.
However, there are some areas for improvement. The hotel lacks designated dog areas and convenient spots for dog-walking and there were occasional sound insulation issues. Despite this, the staff's friendly and accommodating attitude towards pets contributes significantly to the positive experience.
Overall, Downtown Grand Hotel & Casino stands out as a comfortable and convenient choice for travelers looking to stay with their furry friends, offering pet-friendly amenities and friendly service, although the associated fees could be more palatable and clearly communicated.
Location Show Map
Location
Breakfast
However, there are several areas of dissatisfaction. Many guests were dismayed by the lack of included breakfast and the limited breakfast options. There were complaints about the absence of coffee makers and refrigerators in the rooms. Others noted that the breakfast restaurants had restricted hours, often resulting in long queues and inadequate space to eat. The breakfast at times was reported as overpriced and underwhelming with some visitors even experiencing poor service and unappealing food quality.
Despite some praising the breakfast, the overall sentiment reflects a need for improvement in both the quality and availability of breakfast options, along with better service to enhance the overall guest experience.
Dinner
The convenience of dining nearby extends to other local favorites like Hogs & Heifers and a steak and seafood grill, both of which were well-received. Guests appreciated deals like the $25 discount to the restaurant opposite the hotel, adding to the value of dining experiences.
However, there were notable criticisms. Some guests found the on-site restaurant service to be slow and inattentive with instances of poor service and mediocre food quality affecting the dining experience. The restaurant inside the hotel was sometimes expensive and lacked seasoning and there were mentions of the Freedom Beat bar’s service needing improvement. Moreover, inconsistent operating hours of the casino's restaurant made dining options less reliable.
Overall, while the Downtown Grand Hotel & Casino offers a variety of dining options with several praised establishments both on-site and nearby, there are areas needing improvement, particularly in service efficiency and food quality consistency.
Rooms
Noise was a recurring concern, especially for rooms close to Fremont Street or the pool area, which could disrupt sleep. Furthermore, some guests reported a lack of cleaning service during their stay and minor maintenance issues, such as non-functioning appliances and low water pressure in the showers. The absence of in-room coffee makers, refrigerators and microwaves was also noted by several reviewers.
Despite these drawbacks, guests generally found the rooms to be a good value, especially for the price. The proximity to Fremont Street and the updated, chic retro style of the rooms in newer towers were highlighted as positives. The cleanliness of both the rooms and the overall property, including the casino, was consistently praised. Overall, while improvements could be made, the rooms at Downtown Grand Hotel & Casino offer a pleasant stay with a good balance of comfort and affordability.
Beds
However, the bed comfort is not consistent across all reviews. A number of guests found the beds to be hard, firm or too soft, which detracted from their stay. Some mentioned waking up with back pain or being able to feel the springs in the mattress. Others commented on the beds needing replacement or flipping, indicating that the mattress quality may vary across different rooms.
Despite this variability, the hotel seems to strive for comfort as many guests noted comfortable bed linens and some appreciated the large and spacious room setups. The quality of the pillows received mixed feedback; while some found them comfortable, others thought they were too flat or not suitable for a good night's sleep.
Overall, while bed experiences at Downtown Grand Hotel & Casino can be hit or miss, the clean rooms and decor aimed at comfort provide a generally positive impression for many travelers.
Cleanliness
While the majority of guests found their accommodations spotless, there were occasional comments about minor cleaning oversights – dust on shelves, unclean bathroom grout and rare instances of unattended trash. Despite these few exceptions, the general consensus leaned heavily towards a positive experience with cleanliness. The hotel's modern updates and renovated rooms, along with clean, well-stocked amenities, added to the overall favorable impression.
Moreover, the hotel grounds and public restrooms were deemed clean and well-kept, contributing to a pleasant stay. Although some guests mentioned isolated incidents like stray odors or full trash cans, the overall feedback reflected a strong commitment to cleanliness, making the Downtown Grand Hotel & Casino a commendable choice for visitors prioritizing a hygienic environment.
Staff
Management and specific team members, such as those working in security and valet, have been appreciated for their supportive and kind demeanor. Various guests have experienced fast and friendly service, finding the staff to be approachable and responsive to their needs. Even when addressing issues, the office staff has been noted for resolving problems quickly and efficiently.
Despite the overwhelmingly positive feedback, there have been occasional remarks about some staff members being unaccommodating or rude. However, these instances appear to be the exception rather than the rule.
Overall, the Downtown Grand Hotel & Casino is characterized by a warm and welcoming atmosphere created by a dedicated and courteous team, ensuring a satisfying stay for most visitors.
Wi-Fi
However, not all reviews were positive. Several guests encountered issues connecting to the Wi-Fi with some unable to access it at all or only after significant difficulty. Instances of slow and inconsistent Wi-Fi were noted and a few visitors mentioned specific disruptions and poor performance. Although IT support was available and appreciated by some, the service overall left others wanting. For guests requiring higher speeds and reliability, the Wi-Fi offerings at the hotel may prove less than ideal.
Gym
Pool
The pool area is noted for being clean and well-maintained with towels readily available and a friendly bar staff at the outdoor poolside bar. The temperature of the pool is generally appreciated, though a few guests found it either too hot or quite cold, depending on the season.
There are, however, recurring issues with the pool's size and availability. At times, the pool can become quite crowded, especially in the small space and it sometimes closes early for private events or parties, which many guests found inconvenient. Additionally, loud music from DJ parties can be disruptive for those looking to relax. The lack of shade and sun loungers is another common concern with many guests expressing the need for more shaded areas around the pool to escape the sun.
Despite these minor critiques, the overall consensus is that the pool area provides a great place to unwind with great views of the city and a lively rooftop atmosphere, making it a memorable part of the stay at the Downtown Grand Hotel & Casino.
Parking
However, several reviews pointed out issues that could affect the overall experience. The parking garage was frequently mentioned as being confusing at first and in need of better signage and maintenance with incidents of broken escalators and elevators, as well as cleanliness issues like graffiti and dirty staircases. The detached and sometimes distant location of the parking garage was a concern for some, especially when it required guests to call for access codes to enter and exit.
Despite these drawbacks, the fact that the parking is free and available, along with the affordable valet option, remained strong positives for many guests who valued the convenience it provided during their stay.
Family
The overall experience for families has been positive with remarks about the hotel being a good choice for family-oriented trips. Some even noted that they would recommend it to other families and plan to return in the future. Despite a few mentions of the interior needing a facelift and some breakfast preferences, the general consensus remains that Downtown Grand Hotel & Casino is a good option for those traveling with children.
With various activities and a comfortable setting, the hotel proves to be a suitable destination for a family getaway, ensuring both kids and adults have a memorable and enjoyable stay.
Nightlife
While the hotel is not on the Strip, its accessibility to numerous nightlife activities provides guests with plenty of hangout spots and a fun-filled experience. Free parking is a notable convenience for those driving in. Despite its many positives, it's important to note that the noise level can be significant with loud music often continuing until the early hours, which may affect those sensitive to noise. Nonetheless, the Downtown Grand Hotel & Casino remains a solid, reasonably priced option for nightlife enthusiasts looking to enjoy the dynamic energy of Vegas.
3 Star
Despite lacking luxurious or high-end facilities, the hotel provides adequate amenities that cater to basic needs, ensuring a comfortable stay. The rooms are clean, although the common areas and some facilities like the escalator, ledges and pool area could benefit from better upkeep and attention. The parking garage has been notably unkempt, but the self-check-in and self-parking processes are generally straightforward.
The hotel accommodates pets and the check-in process is easy, making it convenient for short stays. While there are some inconveniences typical of a three-star establishment, the hotel manages to deliver satisfactory service levels that align well with its rating. The Downtown Grand Hotel & Casino is an excellent choice for budget-conscious travelers looking for decent value and acceptable comfort without the luxury.
Business
The checking in and checking out were smooth and efficient, which is crucial for those on tight schedules. The hotel's security system ensures that only guests with room cards can access certain floors via the elevators, enhancing safety during the stay. Its location offers easy access to some amazing attractions, making it practical for short business stays where a bit of leisure time might be desired. The staff is noted for their assistance, which can be beneficial particularly for guests with specific needs such as handicap issues. Overall, this hotel is a suitable option for those on business trips.
Accessible
However, some guests have found the layout of the hotel somewhat challenging, particularly when it comes to accessing different towers. There are also some concerns about safety around the parking area due to the presence of homeless individuals. Additionally, certain areas of the hotel, such as walkways, may not be as well-maintained as expected, which could present difficulties. The lack of ground floor access and amenities like a fridge, microwave or coffee maker in the rooms have also been noted as drawbacks.
Overall, while the Downtown Grand Hotel & Casino largely offers a comfortable stay with numerous accessible features, there are areas that could benefit from improvement to better cater to guests with disabilities.
Casino
While the casino isn't sprawling, this smaller setup offers a cozy and less intimidating environment for both seasoned players and newcomers alike. Visitors appreciate the lower minimums and the variety of games, particularly enjoying playing roulette and new slot games. The casino provides a good mix of entertainment and gaming without being overwhelmingly crowded or noisy.
It's evident the establishment takes care of its guests with helpful and friendly staff enhancing the experience. The casino's convenient location within the hotel adds to the overall appeal, making it easy to access. Additionally, the sanitization standards are up to par, ensuring a clean and safe experience for all.
Though there are a few minor issues, such as the need for more lower-limit blackjack tables and some maintenance in certain areas, these do not overshadow the overall positive experience. The casino’s atmosphere, combined with the added features of the hotel such as a very good gym and pool, makes it a delightful spot to enjoy some classic Vegas fun.
Outdoor Pool
Honeymoon
Dog Friendly
Guests highlighted the convenience and accessibility of the hotel's location, especially its proximity to the Fremont Experience, though it can be noisy. Rooms are equipped with a nice TV and fridge and the hotel is well-maintained and clean. Amenities such as an outdoor pool add to the overall appeal.
However, there are some areas for improvement. The hotel lacks designated dog areas and convenient spots for dog-walking and there were occasional sound insulation issues. Despite this, the staff's friendly and accommodating attitude towards pets contributes significantly to the positive experience.
Overall, Downtown Grand Hotel & Casino stands out as a comfortable and convenient choice for travelers looking to stay with their furry friends, offering pet-friendly amenities and friendly service, although the associated fees could be more palatable and clearly communicated.
Yes, Downtown Grand Hotel & Casino has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Downtown Grand Hotel & Casino.
Yes, Downtown Grand Hotel & Casino welcomes dogs.
Yes, parking facilities are available at Downtown Grand Hotel & Casino.
Yes, Downtown Grand Hotel & Casino has a gym. For more information, read the answers to the Gym questionnaire
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