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Summary of reviewsHotel Txartel offers a convenient and strategic location for travelers looking to explore the San Sebastian region and surrounding areas. Its position on the outskirts of Lasarte provides a quiet, tranquil environment with excellent access to highways and public transportation. Guests appreciate the proximity to San Sebastian's attractions, beaches and dining spots, alongside the convenience of ample free parking, making it an ideal base for road trips or short stays.
The rooms at Hotel Txartel receive positive feedback for their spaciousness and cleanliness. Many guests highlight the comfort of the beds, contributing to restful nights and praise the friendly and attentive staff who enhance the overall guest experience. The spotless condition of both the rooms and common areas reflects the hotel's high maintenance standards, adding to the sense of comfort and satisfaction among visitors.
Dining experiences at Hotel Txartel are mixed with notable mentions of a decent cafeteria serving good meals but with limited evening availability and no on-site breakfast service. Guests have options to dine at adjacent bars and cafés offering local flavors, though some found these external breakfast choices limited or overpriced. The cleanliness and friendliness of the staff in these dining areas are also noted as positive points, despite the logistical inconveniences.
While the hotel lacks some modern amenities such as a pool or elevator and the décor and facilities indicate a need for renovation, the value for money, especially for budget-conscious travelers, is frequently mentioned. However, the hotel's free WiFi is poorly rated with many guests experiencing weak or non-functional signals in their rooms, pointing to a need for improvement.
Overall, Hotel Txartel is recommended for its strategic location, spacious and clean rooms, comfortable beds, ample parking and exceptional staff service, making it a practical choice for travelers visiting the Basque Country. Show more
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Cheap Hotel
Room Types
Triple RoomThis spacious, functional room offers free Wi-Fi, a plasma-screen TV and a modern bathroom with a bath or shower.
Standard Twin RoomDecorated in a classic style, this functional room offers free Wi-Fi, a plasma-screen TV and a modern bathroom with a shower.
Double Room - InteriorFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a bidet. The double room features a flat-screen TV, a wardrobe, a tiled floor, as well as heating. The unit has 1 bed.
Double RoomOffering free toiletries, this double room includes a private bathroom with a bath or a shower and a bidet. This double room has a wardrobe, a tiled floor, a flat-screen TV and a balcony. The unit has 1 bed.
Guest Reviews
7.8
Good
Location
Hotel Txartel is a well-located accommodation option for those looking to explore the surrounding regions, particularly San Sebastian. Positioned on the outskirts of Lasarte in a quiet area, the hotel offers easy access to the main highways, making it convenient for road trips. It's a short 10 to 15-minute drive from the center of San Sebastian with excellent public transportation connections including buses and trains.
Guests appreciate the proximity to San Sebastian's attractions, beaches and dining spots, noting how easy it is to commute to the city either by car or by the bus stop conveniently located just outside the hotel. Travelers also enjoyed the convenience of ample free parking and the tranquility of the hotel's setting, away from the hustle and bustle of the city.
The hotel itself boasts comfortable, spacious and clean rooms with many reviews highlighting the modern facilities and friendly, attentive staff. The location also offers access to nearby supermarkets, restaurants and bars, enhancing the overall convenience. Whether you're stopping over on a road trip, visiting for business or exploring the Basque Country, Hotel Txartel provides a strategic and practical base with good value for money.
Breakfast
The breakfast experience at Hotel Txartel has garnered mixed feedback from its guests. While the hotel itself does not offer breakfast within its premises, there are adjacent options that cater to varying needs. Guests had the option to dine at a bar next to the hotel, which provides breakfast at any time the kitchen is open. The nearby café also offers a variety of sweet and savory items, including fresh pastries and pintxos, at generally reasonable prices.
Some visitors appreciated the customizable and tasty breakfast offerings available at the connected bar or café with certain highlights being fresh orange juice and local Spanish specialties. However, others found the breakfast options inadequate, noting the limited selection and the higher cost for the amount served. The need to leave the hotel building to access breakfast was mentioned as an inconvenience by several guests, along with the absence of a buffet-style option.
Despite some positive remarks about the affordability and quality of the food, complaints included the lack of electrical outlets for devices, poor quality in certain items and the occasional unavailability of specific options like lactose-free milk. The cost-to-value ratio for breakfast left some guests feeling it was overpriced. The overall sentiment shows a division where some found the breakfast experience pleasant and good value, while others were disappointed by both the quality and logistics involved.
Dinner
Hotel Txartel offers a mixed dining experience for its guests with a strong emphasis on cleanliness and friendly staff throughout their stay. The hotel itself does not provide breakfast or a full-service restaurant. Guests often note the presence of a great restaurant downstairs, but one that is frequently closed or operates only for lunch, causing some inconvenience for those seeking dinner on-site, especially during holidays or weekends.
The cafeteria within the hotel garners positive mentions for being adequate, serving good meals and maintaining a fine atmosphere, albeit closing relatively early. However, the lack of a restaurant service in the evening can be problematic and on some occasions, guests have had to resort to eating at nearby locations with mixed results on the quality of food.
Another point of critique is the inconsistent operation hours of dining facilities and the potential lack of vegan options, causing difficulties for guests with dietary restrictions. Additionally, some have found the surrounding eateries not easily accessible without a car. Overall, guests appreciate the effort of the staff and the quality of food when available, but the reliability and availability of dining services seem to need improvement.
Rooms
Hotel Txartel offers a mixed experience when it comes to its room accommodations. The standout feature repeatedly highlighted by guests is the impressive room size; rooms are described as spacious, often exceeding expectations in terms of dimensions and layout. Many guests also appreciated the cleanliness of the rooms, frequently mentioning that they were spotless and well-maintained.
Beds were generally comfortable with some reviews pointing out the great quality of bedding, which contributed to a restful night's sleep. The hotel's location, although a bit far from central attractions, was convenient for short stays and offered a peaceful environment with ample free parking, adding to the overall comfort.
However, the hotel does have some drawbacks. Many reviews mention that the bathrooms are small and outdated, sometimes lacking proper ventilation and air conditioning, making the rooms quite hot at times. Additionally, the décor and facilities appear old and could benefit from renovation with several guests noting the vintage or basic nature of the interiors. Issues such as small dining rooms, inadequate ventilation and minor maintenance problems like faulty window locks and unsafe electrical sockets were also noted.
Lastly, the traditional key system, described as cumbersome with large metal keychains and the hotel's lack of amenities like a swimming pool or elevator might not appeal to all travelers. Despite these issues, the friendly and attentive service from the staff, along with the good value for money, means that for many, Hotel Txartel remains a viable option for short stays and budget-conscious travelers seeking basic but spacious accommodations near San Sebastian.
Beds
Hotel Txartel is frequently praised for its exceptionally comfortable beds, which enhance the overall guest experience. Numerous reviews highlight the super comfortable mattresses and high-quality bedding that make for a restful night’s sleep. Visitors often commend the spaciousness and comfort of both single and double beds, noting their softness and support. Pillows also receive positive mentions for their comfort, contributing to the overall coziness of the rooms.
While a few guests experienced noise disturbances and found some beds too firm, the general consensus remains overwhelmingly positive regarding the comfort of the beds. Cleanliness is another recurrent theme with many noting the spotless condition of both the rooms and the bedding, which adds to the comfort. All in all, Hotel Txartel seems to provide a very comfortable and clean stay with beds that leave a lasting impression on guests.
Cleanliness
Hotel Txartel, located near Donosti, receives high praise for its cleanliness from guests. The rooms consistently meet high standards, noted for being clean, tidy and comfortable. Many visitors highlight the impeccable cleanliness of both the rooms and common areas, describing the hotel as super clean. Even details like the smell of soap and fresh linens contribute to the perception of a well-maintained establishment. The spaciousness of the rooms and the hotel’s maintenance also receive positive mentions, adding to the overall comfort. Despite a few minor issues, the cleanliness and friendliness of the staff are key points of satisfaction, contributing to a very positive overall guest experience.
Staff
Hotel Txartel receives high praise for its staff, which appears to be a standout feature of the establishment. Numerous reviews highlight the friendliness, warmth and helpfulness of both the receptionists and cleaning staff. Guests often describe the staff as very friendly, accommodating and attentive with a special mention for their professionalism and ability to communicate effectively, including in English.
The reception staff, in particular, is frequently noted for their welcoming attitude and efficiency. The 24-hour availability of the front desk is appreciated by many, ensuring guests feel supported at any time. The bar-restaurant staff also receives commendations for their charm and politeness.
Cleanliness is another consistent point of praise with multiple mentions of spotless rooms and well-maintained facilities. The cleaning staff's dedication to extreme cleanliness and organization contributes greatly to the overall positive experience.
While the majority of the staff is described as pleasant and professional, there are isolated comments about a lack of friendliness or attentiveness from a few employees. However, these instances appear to be exceptions rather than the norm.
Overall, the staff at Hotel Txartel are a key factor in the positive experiences reported by guests, contributing significantly to the warm and welcoming atmosphere of the hotel.
Wi-Fi
The reviews indicate that the WiFi at Hotel Txartel is free, yet it suffers from significant issues across the premises. Many guests reported that the WiFi signal is extremely weak or non-functional, particularly in the rooms on various floors. There are frequent mentions of the internet working reasonably well only in the hotel lobby or at the front desk. Overall, it seems that the hotel's WiFi system is in need of substantial improvement with several reviews noting it was impossible to maintain a stable connection, rendering the service unreliable for downloading or streaming TV programs. While a few guests seemed to mention a positive experience, the general consensus points towards a need for better internet connectivity throughout the establishment.
No, Hotel Txartel doesn't have any pool.
No, a spa isn't available at Hotel Txartel.
No, Hotel Txartel doesn't allow dogs.
No, parking facilities aren't available at Hotel Txartel.