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Summary of reviewsThe New Pioneer hotel, located on the Laughlin Strip along the Colorado River, earns significant praise for its prime location and convenience. Its proximity to nearby casinos, dining spots, the River Walk and shopping makes it an ideal choice for visitors exploring Laughlin's attractions. Guests highlight the serene yet central environment, applauding the clean, comfortable rooms that offer splendid views of the river and mountains. The straightforward parking and helpful, friendly staff further enhance the overall value for money.
Guests have mixed opinions about breakfast at Bumbleberry Flats with many appreciating the delicious, large-portioned meals and varied buffet options. Weekend brunch with unlimited mimosas is especially popular. However, the lack of complimentary breakfast and late opening hours are points of contention for some visitors. Similarly, dinners at the hotel's restaurants generally receive positive feedback, citing excellent service and tasty food at Bumbleberry Flats and Blueberry Cafe. Despite occasional issues like incorrect orders or high prices, the overall dining experience is highly regarded.
Accommodations at The New Pioneer draw a variety of critiques. Positively, many guests find the rooms spacious, clean and comfortable with updated furnishings and modern amenities. Comfortable beds, good air conditioning and a convenient, non-smoking environment are frequently praised. However, there are notable concerns about cleanliness with reports of dirty floors, outdated furniture and insufficient amenities like refrigerators or coffee makers. Noise insulation issues, pest problems and maintenance lapses, including malfunctioning amenities and poor lighting, are recurring complaints that detract from the experience for some.
The hotel’s cleanliness is another mixed bag. While many guests appreciate the overall cleanliness and well-maintained feel of some rooms, others report issues such as dirty surfaces, dusty areas and unclean bathrooms. Inconsistencies in housekeeping contribute to these concerns with some guests noticing a decline in room upkeep.
The staff at The New Pioneer earn high marks for their warmth and helpfulness, significantly enhancing the guest experience. The easy check-in process and the accommodating nature of the employees, from the front desk to housekeeping, receive ample praise. Specific staff members, such as those at the check-in desk and security, are often highlighted for their exceptional service, despite a few isolated reports of unprofessional behavior.
The hotel's WiFi service, while free, receives mixed reviews. Some guests find the connection strong and reliable, while others experience significant challenges, particularly in rooms far from the main building, marking a notable inconsistency.
The pool area also garners positive reviews for its cleanliness and relaxing environment with many guests enjoying the warm temperature and well-maintained setting. Families especially appreciate the kid-friendly pool and the added feature of a private beach. However, closures and noise disturbances are occasionally problematic.
Parking is generally convenient with ample spaces and the ability to park close to the rooms. Free parking, including RV spaces, adds value. Nevertheless, the parking lot's poor condition with potholes and inadequate lighting, raises some concerns about safety and ease of use.
Finally, guest feedback on the beds is varied. Many find them comfortable and appreciate the quality sleep they provide, complemented by clean linens and good pillows. Nonetheless, issues such as small, lumpy or worn-out mattresses, along with sporadic cleanliness problems, including reports of bed bugs, detract from the overall bedding experience for some guests.
In summary, The New Pioneer stands out for its stellar location, friendly staff and pleasant dining and pool amenities. However, it faces challenges in maintaining consistent room cleanliness, WiFi reliability and parking facility conditions that may impact the overall guest experience. Show more
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Categories
Hotel for Honeymoon
Casino Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Cheap Hotel
Accessible Hotel
Hotel with Outdoor Pool
Room Types
Double Room with Two Double BedsCable TV, a work desk, and a seating area are included in this room.
King Room with River ViewOffering a river view, this air-conditioned room features a cable TV and a seating area.
Please note: This room type is located in The River Building. The River Building is reserved for guests 18 years and older.
Double Room with Two Double Beds with River View Offering a river view, this air-conditioned room features a seating area, a cable TV and a private bathroom with free toiletries,
Please note: This room type is located in The River Building. The River Building is reserved for guests 18 years and older.
Superior Queen RoomThe spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Superior King RoomThe spacious double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Standard King RoomThe spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a shower. This double room offers heating and a TV with cable channels. The unit offers 1 bed.
King SuiteThis suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a TV with cable channels, a tea and coffee maker, a wardrobe, heating as well as river views. The unit has 1 bed.
Deluxe Double RoomThe unit offers 2 beds.
Guest Reviews
7.3
Good
Location
Nestled right on the Laughlin Strip, The New Pioneer boasts a prime location that has garnered remarkable praise from guests. Situated along the Colorado River, this hotel provides easy access to nearby casinos, dining options and other entertainment hubs, which makes it an ideal spot for those looking to explore Laughlin's vibrant offerings.
Many reviewers appreciated the serene atmosphere despite its central location, highlighting both the quiet and comfort of the accommodations. The rooms, often described as clean and comfortable, offer excellent views of the river and mountains, adding to the relaxing ambiance. Its proximity to the river is frequently noted with many rooms providing quick access to the riverfront and a private beach area.
Guests also found the location incredibly convenient for various activities, including the River Walk and local shopping. Parking is a breeze with many praising the ability to park close to their rooms for added convenience. The hotel's central positioning makes it easy to navigate to other nearby casinos and attractions.
In terms of value, The New Pioneer manages to strike a balance between affordability and prime location, a combination that has been well-received by travelers. The friendly and helpful staff further enhance the experience, rounding out a stay that many guests found both practical and pleasant.
Whether traveling for business or leisure, the location of The New Pioneer on the Laughlin Strip offers a perfect blend of accessibility, comfort and scenic beauty, making it a favorite choice for many visitors.
Breakfast
At The New Pioneer hotel, experiences with breakfast have varied widely among guests. There were numerous compliments about the breakfast offerings at the Bumbleberry Flats restaurant with many pointing out the breakfast and service as excellent, delicious and featuring large portions. The brunch buffet received high marks for its variety, including custom order omelettes, prime rib and shrimp. Additionally, the weekend brunch with unlimited mimosas was particularly praised.
However, there were also some less enthusiastic remarks. A notable point of contention was that breakfast is not included with reservations and there is no complimentary breakfast offered. Some guests were disappointed with the limited food choices and found the breakfast to be salty or not appealing. The lack of early morning breakfast options, as the restaurant opens at 8:00 AM, also caused inconvenience for some.
Aside from these mixed reviews, the positive comments indicate good quality and satisfying portions for those who chose to dine at the restaurant. Overall, Bumbleberry Flats appears to be a standout feature for breakfast at The New Pioneer, though potential guests might want to be aware of the additional costs and service times.
Dinner
The dining experience at The New Pioneer has garnered favorable feedback with numerous guests praising the quality of food served across its various restaurants. Significant mentions highlight the excellent service and delicious meals, notably at Bumbleberry Flats and Blueberry Cafe. Several diners were impressed by the large portions and tasty food offerings, describing them as real good and excellent, making the on-site dining a notable aspect of their stay. Rick's saloon received commendations for its great happy hour and the general ambiance of live bands in the saloon was appreciated.
While many found value in the reasonably priced meals, some guests pointed out that food prices were high and options for brunch were somewhat limited. A few reviews mentioned experiences with incorrect orders and early restaurant closures, which slightly dampened their dining experience. Despite minor complaints about occasional missteps and overpriced items, the general consensus remained positive, emphasizing the great service and good food as an integral highlight of their visit to The New Pioneer.
Rooms
'The New Pioneer' hotel has received a varied mix of reviews regarding their rooms, highlighting both positive and negative aspects. On the positive side, many guests noted that the rooms were spacious, clean and comfortable with updated furnishings and modern amenities in some cases. The remodeled rooms were frequently praised for their cleanliness and newer look and many enjoyed the great views of the river. The hotel's proximity to the casino and restaurants was also seen as a beneficial feature, making it easy for guests to access entertainment and dining options.
Comfortable beds, good air conditioning and well-maintained rooms were recurring positive points. The check-in process was commonly described as straightforward and efficient and some guests appreciated the non-smoking rooms and the peaceful, quiet atmosphere. Pet-friendly accommodations and the ability to park right in front of the rooms added to the convenience for certain travelers.
However, several recurring issues were pointed out by guests. Cleanliness was a major concern for many, as numerous reviews indicated dirty floors, outdated furniture and basic amenities lacking such as refrigerators, coffee makers and microwaves. Noise insulation was frequently mentioned as inadequate and a few rooms faced problems with pests, foul odors and poor lighting. Some reviews also noted that the rooms did not match the pictures provided, which led to some disappointment.
Additional complaints included malfunctioning amenities such as broken showerheads, clogged sinks and faulty door locks. The exterior and walkways of the hotel were also highlighted as needing significant maintenance and upgrades. Elevator issues were a persistent problem with many guests experiencing long wait times and malfunctions.
Overall, while some guests found the value for money reasonable given the location and size of the rooms, many felt that further efforts were needed to improve cleanliness, update amenities and address maintenance issues.
Beds
The beds at 'The New Pioneer' hotel garnered a wide array of feedback from guests. On the plus side, many guests found the beds to be comfortable and highlighted the quality of sleep they got from them, emphasizing phrases like comfortable beds, very comfortable and beds were comfy. Several guests also mentioned good pillows and clean beds, adding to the positive experience. The presence of complementary pillows and decent room size further augmented their satisfaction.
However, a significant number of reviews pointed out issues with bed comfort and cleanliness. Complaints included beds being too small, lumpy or hard with several mattresses described as worn out or broken. Some guests reported finding food crumbs or dirt under the sheets and there were alarming mentions of bed bugs and stained bed linens. The inconsistency in bed quality suggests an uneven experience, where some guests enjoyed a pleasant stay, while others faced discomfort and hygiene issues.
Overall, while a portion of guests praised the comfortable and clean beds, others had less favorable experiences, indicating a need for consistent bed quality and improved cleanliness standards at 'The New Pioneer'.
Cleanliness
The New Pioneer Hotel presents a mixed experience when it comes to cleanliness. Many guests found their rooms to be clean, spacious and comfortable, appreciating clean linens and fresh towels. The staff received praise for their friendly and helpful demeanor, contributing to a welcoming atmosphere. Some rooms were updated and well-maintained, ensuring guests felt safe and at ease. Despite some units being outdated, they were generally tidy and functional.
However, the consistency in cleanliness leaves much to be desired. Numerous guests reported issues such as dirty floors, dusty surfaces and unclean bathrooms. Persistent dust and dirt in corners, along with occurrences of hair and litter, detracted from the overall experience. The presence of bugs, unpleasant odors and instances of broken or non-functional fixtures further diminished guest satisfaction.
While some rooms met cleanliness expectations, others fell short with noticeable lapses in housekeeping services, ranging from unswept floors to leftover items from previous guests. The property itself, though clean in parts, showed signs of age and neglect, suggesting a need for regular and thorough maintenance.
Overall, The New Pioneer Hotel offers a blend of clean and comfortable accommodations alongside noticeable discrepancies in housekeeping that may affect guest experiences.
Staff
The New Pioneer receives consistently high marks from guests for its friendly and helpful staff. Numerous reviews highlight the warm and accommodating nature of everyone from the front desk clerks to the housekeeping team and restaurant staff. Many guests appreciated the quick and easy check-in process and found the staff members to be not only professional but also very kind and polite.
Specific mentions include commendations for Dustin at check-in, Gary and Sam, who were particularly praised for their exceptional service. The security staff also received positive feedback for making guests feel safe and being attentive to their needs.
While a significant majority of guests were pleased with their interactions, there were sporadic reports of rude or unhelpful behavior, particularly at the front desk. However, these instances were outnumbered by the numerous compliments on staff friendliness and professionalism.
In summary, the New Pioneer’s staff is largely seen as a major asset to the establishment, going out of their way to ensure a positive and welcoming experience for their guests. Despite some occasional lapses in service, the overall sentiment leans heavily towards a pleasant and supportive atmosphere provided by the hotel's team.
Wi-Fi
Guest reviews for 'The New Pioneer' reveal a mixed experience with the hotel's WiFi service. On the positive side, some guests noted that the WiFi was great, strong and worked well, particularly during peak hours and it was also free. There were specific areas, such as the cafe, where the WiFi appeared to be spotty.
However, numerous reviews point to frequent issues with the internet connection. Complaints range from WiFi being hit or miss, slow and almost useless, to the connection being intermittent or entirely absent. Several guests mentioned that the WiFi did not reach their rooms, especially if the rooms were located far from the main building. In some cases, there was no internet at all throughout their stay.
These divided opinions highlight that while some guests were satisfied with the WiFi, many others faced significant challenges, indicating that the reliability of the internet service at 'The New Pioneer' can be inconsistent and dependent on room location.
Pool
The pool at 'The New Pioneer' hotel has garnered a mix of reviews with a notable emphasis on positive aspects. Many guests praised the pool, describing it as clean, well-maintained and conveniently accessible. Several reviewers highlighted the cleanliness and comfort, calling it extremely clean and very relaxing with some mentioning the pool's warm temperature and nice atmosphere. The presence of a hot tub also received favorable mentions, contributing to a great pool and hot tub area.
Families particularly enjoyed the big, kid-friendly pool and appreciated the easy access and good location. The pool area surprised some guests with its niceness and others loved the addition of the private beach. Some guests pointed out consistent maintenance, noting that the pool was always clean and warm, adding to their overall satisfaction.
However, there were recurring complaints about the pool being closed during certain stays, which some guests found disappointing. The issue was compounded by a lack of communication about the closures prior to guests' arrivals. Noise from the outdoor music and the iron pool door was highlighted by a few as a disturbance and there were mentions of occasional cleanliness issues and unpleasant items floating in the water. Despite these drawbacks, the general sentiment towards the pool remains predominantly positive with many guests enjoying their time by the water.
Parking
At The New Pioneer, guests frequently mention the parking facilities with mixed experiences. Many reviewers appreciate the convenience of parking close to their rooms and highlight the ample availability of spots, making it easy for both regular vehicles and larger trailers. The free parking, including RV spaces and "motel style" spots next to rooms, is particularly appreciated, adding value for money without additional fees.
However, several guests note that the parking lot is in poor condition with numerous potholes and areas needing maintenance. This has led to some difficulties, especially for those who need more maneuverable space. The parking lot's lighting is also mentioned as inadequate, raising concerns about safety and security.
Despite these issues, the accessibility and convenience of parking right outside the rooms or in shaded areas during the day are often highlighted as positives. The hotel provides security for vehicles and the friendly staff add to the overall satisfactory experience related to parking.
Accessible
The New Pioneer's accessibility for guests with disabilities presents a mixed experience according to recent reviews. Guests appreciated the accessible mobility scooter options and the convenience of parking near rooms, which offered easy access without the need to navigate inside corridors. Several rooms were described as having easy access, which was especially beneficial for wheelchair users. There were also mentions of large, easy-to-find handicap accessible rooms and satisfactory accommodations once inside.
However, there were notable challenges that hindered the overall accessibility. The absence of elevators to higher floors posed a significant inconvenience, requiring some guests to carry their luggage up stairs or request room changes. Ramp conditions were also highlighted as problematic with tripping hazards and a lack of properly repaired pathways. The pool area and other amenities were reported to be less accessible with guests expected more consideration towards those with mobility issues.
Wheelchair users also faced specific difficulties with room maneuverability and bathroom facilities, which lacked supportive features like roll-in showers. Additionally, access to certain areas of the property, such as the river and back lot, was limited due to poor infrastructure.
While the hotel offers some promising accessibility features, it appears the overall experience can be inconsistent, especially for those requiring more comprehensive accommodations.
Casino
The New Pioneer boasts a charming casino that's great for its location and offers a distinctive old-school atmosphere. Many guests appreciated the clean and well-organized environment, making it an enjoyable place to play. The casino features a variety of slot machines and several visitors had fun and even won money during their stay. Staff members in the casino are reported to be friendly and helpful, contributing to a welcoming atmosphere.
The bar within the casino has a nice vibe and there's a DJ providing entertainment, adding to the lively ambiance. The casino is conveniently positioned amidst other casinos on the strip, giving patrons easy access to more gaming options nearby.
While some guests mentioned that the casino could use a remodel and noted instances of noise and smoke, the overall feedback was positive, highlighting the fun and nostalgic experience of gambling at The New Pioneer. The casino's atmosphere is casual and enjoyable, making it a delightful spot for both seasoned gamblers and those looking to enjoy a vintage casino vibe.
Outdoor Pool
The outdoor pool at The New Pioneer has received a mixture of reviews from guests with many highlighting its positive aspects. Described as large, amazing and great, the pool offers easy access and is often noted to be clean and well-maintained. Guests appreciated the warm temperature and cleanliness, indicating a high level of upkeep. The pool area also features good seating arrangements, making it a comfortable spot for relaxation.
However, some reviews pointed out issues such as the pool being occupied by playing teenagers, which made swimming difficult. There were also mentions of the pool area occasionally lacking enough chairs and not being open at all times. Noise levels were another concern for some with complaints about loud music being played. Despite these drawbacks, the overall sentiment remains positive, particularly emphasizing the cleanliness and maintenance of the pool.
Honeymoon
The New Pioneer offers a charming experience for honeymooners with quaint and clean rooms that add to a romantic stay. Guests have highlighted the cozy fireplace and the option to book special suites, which make it ideal for a honeymoon or any special celebration. Upgrades are appreciated, adding a touch of luxury to the visit. The hotel is praised as a great spot for honeymooners with amenities that cater specifically to couples looking to create lasting memories.
Yes, The New Pioneer has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The New Pioneer.
No, The New Pioneer doesn't allow dogs.
No, parking facilities aren't available at The New Pioneer.