Hotel Launceston

Launceston -41.43251300, 147.14583400 , 3 Brisbane Street (Show on Map)
8.0
Very Good


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Summary of reviewsHotel Launceston enjoys a prime location in the heart of Launceston with guests lauding its proximity to the city's main attractions, shops and restaurants, as well as the convenience of onsite parking. Many rooms offer scenic park views, enhancing the overall appeal of its central position.

Breakfast at the hotel receives a mix of reviews with guests praising the quality of the freshly cooked offerings and the reasonably priced meals. However, some aspects, such as buffet variety and timely replenishment, could benefit from improvement. Dining options for dinner at the hotel's restaurant are often praised for their fantastic food and pleasant ambiance, though inconsistencies in service and limited menu options on certain nights are noted.

Accommodation at Hotel Launceston is often described as clean, modern and comfortable with daily maintenance enhancing the appeal. Guests appreciate the contemporary updates and luxurious bedding, although some find the room sizes and bathroom spaces to be on the smaller side. Noise and ventilation issues are minor concerns but do not significantly detract from the overall positive experience.

The staff at Hotel Launceston are frequently commended for their friendliness, professionalism and excellent customer service, contributing to a welcoming and memorable stay for guests. Effective and reliable WiFi, along with free onsite parking, add to the convenience, although the parking area can be challenging to navigate when full.

For business travelers, the hotel provides functional amenities, including ample workspaces in rooms, dependable WiFi and easy access to meeting venues. With its excellent location and practical facilities, Hotel Launceston is well-suited for short business stays.

Overall, Hotel Launceston's strong points are its superb location, friendly staff, clean and comfortable rooms and reasonable dining options, making it a solid choice for both leisure and business travelers. Minor areas for improvement include breakfast variety, dinner service consistency and better parking arrangements.
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Guest Reviews
8.0
Very Good
Location
Situated in the heart of Launceston, Hotel Launceston boasts a prime location that consistently receives high praise from guests. The hotel is perfectly positioned near the city's main attractions, including a beautiful city park which is just across the street. The central location places guests within walking distance to the CBD, shops, restaurants and various entertainment spots, making it an ideal choice for both leisure and business travelers.

Convenient access is one of the standout features with ample onsite parking and easy navigation around the area. Guests appreciate being able to leave their cars and stroll to most destinations, including the UTAS stadium and the botanical gardens. The convenience extends to those attending local events or needing proximity to institutions like Calvary St Luke’s hospital.

The views from the hotel are also a highlight with many rooms offering scenic vistas of the park. Whether for its excellent accessibility or the picturesque surroundings, Hotel Launceston's location is frequently described as perfect, central and superb, making it an exceptional base for exploring all that Launceston has to offer.

Breakfast
Hotel Launceston's breakfast experience presents a mix of positive and negative sentiments from its guests. Many visitors appreciated the hotel’s breakfast, describing it as great, nice, plentiful, freshly cooked and offered at a reasonable rate. The breakfast restaurant received praise for its quality with comments highlighting the good range of options and the overall niceness of the meals. Some guests specifically mentioned the excellent quality of the food.

However, several aspects of the breakfast service left room for improvement. The buffet breakfast was frequently described as average, underwhelming and even disappointing with limited choices and occasional shortages of specific items like yogurt and fruit. Guests pointed out that the buffet could benefit from more options, hotter food and better replenishment without needing to ask. There were also mentions of specific issues like the strong taste of vinegar in poached eggs and the breakfast bacon being likened to steamed.

Timing and staff availability were other areas of concern. Some guests found the breakfast hours inconvenient, particularly on weekends and mentioned the service ending too early. The breakfast staff were noted to be overworked, potentially affecting service quality. Additionally, some diners experienced the restaurant as costly for the options provided and there were comments about the absence of gluten-free options.

Despite mixed reviews, the general sentiment indicates that Hotel Launceston's breakfast offerings have strong potential, especially if these identified areas are addressed and improved.

Dinner
Hotel Launceston stands out for its convenient on-site restaurant, which many guests find extremely advantageous, particularly for those arriving late or not wanting to venture out. The dining experience often wins praise for its yummy and fantastic food with some highlighting the availability of vegetarian options and exceptional evening meals. The Titanium bar and bistro attached to the hotel are also noted for being pleasant and offering great meals.

However, there are some inconsistencies in the dining service. The restaurant is frequently closed on Sunday and Monday nights, which some guests find inconvenient, especially during off-peak seasons or inclement weather. Reviews indicate varying experiences with the quality of service with some guests pointing out that staff could be more attentive and the menu offerings could use more variety. Additionally, there were instances where meals were served cold and the food service was slow and inefficient.

Despite these hiccups, the ambiance and set-up of the bar and restaurant receive positive mentions. Patrons enjoy the modern and clean environment with some considering it a good place to dine, albeit expensive compared to other local options. Overall, while the restaurant’s availability and service can be hit or miss, the overall dining quality at Hotel Launceston often leaves a positive impression.

Rooms
Hotel Launceston's rooms have been a point of discussion among its guests, largely receiving a mix of praise and mild critique. The majority consensus highlights the cleanliness and modern updates present in the rooms with many noting that they are tidy, well-appointed and maintained daily. Guests frequently mentioned the contemporary decor and top-quality linen, which add a touch of luxury to their stay.

Although some rooms are noted to be spacious and comfortable, there's a recurring observation that many rooms are on the smaller side. This compactness could feel constricting to some guests, especially when coupled with the occasional lack of natural light or inadequate ventilation. However, even the smaller rooms were often described as cozy and comfortable.

The renovation efforts have significantly improved the rooms, offering modern amenities and stylish touches. Guests appreciated the well-stocked minibars and selection of teas, alongside the comfortable beds. Bathrooms, while modern and newly refurbished, were often described as too small, detracting slightly from the overall experience. Noise was another concern for some, particularly in rooms near stairwells or lacking soundproofing.

Despite occasional issues with ventilation and size, guests seemed generally satisfied with the standard of the accommodations at Hotel Launceston. The cleanliness, modern touches and comfortable amenities ensure a pleasing stay, although future renovations and improvements in soundproofing and room layout could further enhance guest experiences.

Beds
Hotel Launceston seems to have mastered the art of providing a restful night with their superb bedding arrangements. Guests consistently praise the comfort of the beds, highlighting them as big, luxurious and extremely comfy, often likening the experience to sleeping on a cloud. Whether it's the king-sized mattresses or the super soft pillows, every detail seems aimed at ensuring a great night's sleep. The beds are frequently described as very comfortable with many guests mentioning they had the best sleep of their lives during their stay. Even those who had mixed experiences with their stay often agreed that the beds were a highlight. Overall, the bedding at Hotel Launceston clearly leaves an impression of comfort and quality on its guests.

Cleanliness
Hotel Launceston exudes a consistently high level of cleanliness, captivating guests with an array of well-maintained rooms and pristine common areas. Visitors frequently focus on the spotlessness of the accommodations with repeated mentions of rooms being very clean, tidy and comfortable. The hotel's dedication to hygiene shines through with many guests noting daily maid service as a significant plus for maintaining cleanliness standards.

The rooms have received praise for their modern, updated decor and comfort, enhancing the overall experience. However, some reviews point out minor lapses, particularly within the bathrooms, where areas like shower tiles and window sills occasionally fall short of the expected cleanliness. Despite these few remarks, the hotel’s commitment to cleanliness remains one of its highly commended features.

Overall, Hotel Launceston stands out for its rigorous cleaning protocols, ensuring a comfortable and hygienic stay for its guests in a convenient and accessible location. The positive feedback on cleanliness suggests that visitors can expect a well-kept environment, which significantly contributes to a pleasant lodging experience.

Staff
At Hotel Launceston, guests consistently appreciate the friendly and welcoming demeanor of the staff. Frequent mentions highlight that the staff are not only pleasant and professional but also consistently go out of their way to be kind, helpful and accommodating. Phrases like "wonderful staff" and "excellent customer service" appear repeatedly, emphasizing the quality of the interactions guests have with the team.

The hotel reception is particularly praised with guests noting that the check-in process is swift and the reception team is both friendly and efficient. Specific staff members are commended by name for their exceptional service and politeness. Despite occasional challenges, such as being short-staffed, the personnel maintain a positive and attentive approach, ensuring that guests feel taken care of.

Overall, the recurring theme in the reviews is the warmth and helpfulness of the staff, which significantly enhances the guest experience at Hotel Launceston. Whether at reception, the dining room or throughout the hotel, the staff's friendliness and dedication leave a lasting impression on visitors, making them feel welcomed and valued during their stay.

Wi-Fi
Hotel Launceston generally receives positive feedback regarding its WiFi service. Guests frequently describe the WiFi as good, excellent and strong. The service is appreciated for being free, which adds to its appeal. However, some guests encountered issues with streaming services, specifically Netflix, which often did not connect. Additionally, there were occasional problems with casting WiFi to the TV in certain rooms. Despite these minor drawbacks, the overall impression of the hotel's WiFi is favorable.

Parking
Hotel Launceston offers the convenience of free on-site parking, which is a significant benefit for guests. There are plenty of parking spaces available, making it easy to find a spot upon arrival. The parking is located on the property, often near the rooms, which facilitates quick access to vehicles. However, guests should be aware that navigating the car park can be tricky, especially when it is full. The parking spots are tight and may be difficult to maneuver, particularly for larger cars.

Some areas of the parking lot are on a slope, adding an extra layer of challenge. Despite these points, the free parking is highly appreciated, especially considering the central location of the hotel. Parking availability can vary with some guests noting that it gets busier and more challenging during weekends due to locals using the lot for dining. Overall, while the parking arrangement might be awkward or tricky at times, the provision of free parking right on site remains a considerable plus for visitors.

Business
Hotel Launceston offers a highly functional experience for business travelers with rooms featuring ample desks and good lighting, tailored to meet the needs of those working remotely or during trips. The hotel's adherence to Mercure standards ensures a reliable stay with quality amenities such as comfortable beds, reading lamps and suitable workspace. Its convenient location, close to business areas and meeting venues, makes it ideal for work-related visits. Additionally, the ease of parking simplifies attending town meetings, further enhancing its appeal for business guests. The dedicated business suites and available facilities, including dependable WiFi, reflect a clear focus on the needs of professional travelers. This hotel is particularly well-suited for short business stays, offering good value for money. One minor issue noted involves the manual release of account holds. Overall, Hotel Launceston effectively caters to the practical requirements of business customers.

Accessible
Hotel Launceston offers a range of features that cater to guests with disabilities, including wheelchair accessible rooms and level-based rooms equipped with ramps. Accessible parking spaces are available, making it easier for guests with mobility issues to navigate the premises. However, there are some concerns regarding the clarity of the accessible car space marking and occasional accessibility issues in the parking area. Despite a few challenges related to the presence of stairs, the hotel generally provides a reasonable level of accessibility for guests with walking impediments.


No, Hotel Launceston doesn't have any pool.

No, a spa isn't available at Hotel Launceston.

No, Hotel Launceston doesn't allow dogs.

Yes, parking facilities are available at Hotel Launceston.

No, Hotel Launceston doesn't have a gym.

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