Lecce, Via 47 Reggimento Fanteria 1240.352493,18.177311(Show on Map)
6.6
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 07 Nov - Sun, 08 Nov07 Nov - 08 Nov
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
The FourSeasons hotel in Lecce is frequently praised for its exceptional, central location. Guests find it perfect for exploring the historic city center and Piazza Mazzini on foot with nearby parking adding to the convenience. This central placement is a standout feature and a significant factor in the hotel’s popularity.
The hotel offers a unique breakfast experience through affiliated nearby cafés, providing an opportunity to enjoy the local café culture. Establishments like Bar Girò and the "Opera" Bar are particularly appreciated for their excellent pastries and pleasant atmospheres. However, the breakfast selection is limited to basic items like one pastry and one beverage, which some guests found minimal and insufficient.
The rooms at FourSeasons receive mixed reviews. Positively, some guests enjoy spacious, bright rooms with daily cleaning service. However, there are frequent complaints about small room sizes, cleanliness issues, worn furnishings, moldy bathrooms and discomfort from noise and old bedding.
Cleanliness is a major concern at the hotel. Reports of dust, unclean walls, mold and poorly maintained linens are common. Guests have noted that rooms sometimes are not cleaned daily and musty odors and trash from previous occupants further detract from the experience.
The staff experience is polarized. Many guests commend the staff for their kindness, helpfulness and courteous service with mentions of the owner providing a warm and sociable atmosphere. Conversely, others criticized the staff for being unresponsive, inexperienced and occasionally unfriendly, indicating a need for more consistent customer service.
Regarding bedding, while some guests found the beds comfortable, there are numerous complaints about uncomfortable mattresses, worn and dirty bed linens and creaky beds. This inconsistency in bedding quality calls for significant improvements.
Overall, FourSeasons’ location is its strongest asset, but it faces challenges in meeting expectations in cleanliness, room quality and consistent service, impacting the overall guest experience.
Categories
Dogs Stay Free
AI-generatedThis B&B is a viable choice for those traveling with dogs, ensuring a comfortable stay. The pet-friendly environment makes it easier to enjoy your trip to Lecce.
Free Wi-Fi
Small
Check-in - Check-out
Check In:
11:30 - 00:00
Check Out:
08:00 - 10:00
Facilities
Parking
Pets allowed
Room service
Non-smoking rooms
Family rooms
Breakfast in the room
Internet services
Lift
Heating
Luggage storage
WiFi
Free WiFi
Air conditioning
Daily housekeeping
WiFi available in all areas
Key access
CCTV in common areas
CCTV outside property
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
First aid kit available
Cashless payment available
Invoice provided
Room Types
Superior Single RoomOffering free toiletries, this single room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The air-conditioned single room offers a flat-screen TV, a private entrance, a minibar and a wardrobe. The unit offers 1 bed.
Superior Double or Twin RoomFeaturing free toiletries, this twin/double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The twin/double room features air conditioning, a private entrance, a minibar, a wardrobe and a flat-screen TV. The unit has 1 bed.
Superior Triple RoomOffering free toiletries, this triple room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The air-conditioned triple room offers a flat-screen TV, a private entrance, a minibar and a wardrobe. The unit offers 2 beds.
Superior Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The quadruple room provides air conditioning, a private entrance, a minibar, a wardrobe, as well as a flat-screen TV. The unit offers 3 beds.
About FourSeasons
Registry or License or Notification Number: IT075035B400090444
Guest Reviews
6.6
Rated
Review Summaries
Summarized by AI
Location
The FourSeasons hotel in Lecce boasts an exceptional location that consistently garners praise from its guests. The hotel is praised for its central position, allowing easy and convenient access to the historic city center and famed Piazza Mazzini. This strategic location is described as perfect and optimal, making it an excellent choice for those keen on exploring the city by foot. Several reviews highlight the ease of parking nearby, emphasizing further the convenience of its position. From a traveler’s perspective, the hotel's placement is ideal, providing a central and welcoming base for sightseeing and enjoying the vibrant surroundings of Lecce. Despite some mixed feedback, the hotel's proximity to the central attractions remains its most celebrated attribute, ensuring it remains a popular choice for visitors.
Breakfast
FourSeasons offers its guests a unique but mixed breakfast experience. Many reviewers pointed out that breakfast is served at various affiliated bars and cafes around the hotel, providing a pleasant change of scenery and a chance to explore the local café culture. Locations like Bar Girò and the "Opera" Bar received high praise for their excellent pastries and lovely environments.
However, the breakfast options are generally quite limited. Guests commonly noted that the breakfast includes a simple selection of one pastry or croissant and one beverage, such as coffee, cappuccino or juice, often described as minimal or basic. Some found it insufficient, lamenting the need to pay extra for additional items like an ACE juice.
While the central location of the breakfast venues proved to be a positive point, several reviews mentioned that breakfast service in the rooms, often due to COVID-19 restrictions, was disappointing. Complaints ranged from stale pastries and missing orders to a lack of variety.
Despite the mixed reviews, those who appreciated the quality of certain cafés found the off-site breakfast to be a delightful experience. Yet, for those expecting a more comprehensive or luxurious breakfast service within the hotel, the offering might fall short of expectations.
Rooms
The rooms at FourSeasons present a mixed experience for guests. Positively, some guests found their rooms to be spacious and well-located, close to the city center. Daily room cleaning was appreciated and occasionally, rooms were described as nice, bright and large.
However, there are substantial issues noted by numerous guests which cannot be overlooked. Many found the rooms to be smaller than expected, often not matching the published photos. Cleanliness was a recurring concern with reports of dirty rooms, worn-out furnishings and torn sheets. The bathrooms were specifically noted to be problematic, often described as slippery, moldy and generally unclean. Uncomfortable beds and noise levels also detracted from the experience, as did the overall old and worn-out appearance of the rooms.
Overall, while the location of FourSeasons is convenient, the rooms do not always live up to expectations and cleanliness is a significant area in need of improvement.
Beds
The reviews for the beds at FourSeasons reveal a mixed experience for guests. On the positive side, some guests mentioned having comfortable beds and enjoying good bedding, which provided a clean and restful space after a day of travel. However, many reviews pointed out significant issues, including uncomfortable spring mattresses, extremely worn-out and damaged sheets and in some cases, dirty bed linens with hair and stains. There were also mentions of creaky, unstable beds and bed covers losing feathers. The overall sentiment suggests that while there are some aspects of the bedding that are appreciated by guests, the hotel needs considerable improvements in both the quality and cleanliness of its bedding to meet guests' expectations.
Cleanliness
Reviews of FourSeasons highlight significant concerns regarding the hotel's cleanliness. Many guests found the rooms to be dirty with dust accumulation, unclean walls and mold in some bathrooms. The state of the linens was frequently criticized; guests reported torn, stained and old bedding and towels. The property apparently suffered from minimal cleaning efforts with some rooms not receiving daily service and towels being changed infrequently while sheets were sometimes left unchanged. Guests also noted musty odors and general degradation of room furnishings with instances of finding trash left by previous occupants and dusty headboards. Overall, the cleanliness left much to be desired, impacting the overall guest experience negatively.
Staff
The staff at FourSeasons generally receive mixed reviews with a noticeable divide in guest experiences. On the positive side, many guests appreciated the kindness and helpfulness of the staff, remarking on their courtesy and the warm welcome they received. Words like very kind, courteous and accommodating were frequently used to describe interactions with certain team members, enhancing the overall hospitality experience. Specific mention of the owner being sociable and accommodating further suggests that some guests found their interactions genuinely pleasant and memorable.
However, not all feedback was glowing. Some guests highlighted issues with staff responsiveness and competence, noting instances where their questions went unanswered or their welcome felt rushed and approximate. There were several criticisms about the staff's inexperienced and occasionally unfriendly demeanor with some guests feeling their concerns were inadequately addressed. The dichotomy between these conflicting experiences suggests that while many guests felt well taken care of, there are significant inconsistencies to be addressed to ensure all guests receive a uniformly positive experience.
FAQ
No, FourSeasons doesn't have any pool.
No, a spa isn't available at FourSeasons.
No, FourSeasons doesn't allow dogs.
No, parking facilities aren't available at FourSeasons.
