Leiden, Schuttersveld 2-4 2316 ZA52.166761,4.485065(Show on Map)
8.0
Very Good
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Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
Hotel VIC in Leiden garners positive feedback for its prime location, modern design and courteous staff, making it a top choice for travelers. Strategically situated near the train station and city center, it offers seamless connectivity and easy access to attractions, restaurants and shops. Guests appreciate the spacious, clean rooms featuring stylish decor, large windows and comfortable beds, contributing to a pleasant stay.
Despite the minor inconvenience of having to visit a neighboring hotel for breakfast, guests commend the quality and variety of the meal offered. Dining experiences are enhanced by excellent service at nearby eateries, although the absence of in-house dining remains a point for improvement.
The hotel's cleanliness is frequently praised with most guests finding the rooms immaculate and well-maintained. Friendly and helpful staff significantly enhance the welcoming atmosphere, ensuring efficient check-ins and addressing inquiries promptly.
WiFi service generally meets guest expectations, providing a stable connection though some inconsistencies are noted. The beds, often described as very comfortable, add to the overall favorable guest experience despite occasional concerns about bed configuration and firmness.
While Hotel VIC offers practical accommodation for short business stays, the lack of dedicated business amenities like a proper work desk and in-house dining facilities may require adjustments from business travelers. Overall, Hotel VIC provides a modern, comfortable and well-located option for those visiting Leiden with its strengths lying in its stylish rooms, excellent location and attentive staff.
Categories
Business
EV charging stations
Parking
EV charging stations
4 Star
Room Types
Deluxe Room - VIC LUXEThe double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. This double room is air-conditioned and has a flat-screen TV with satellite channels, a private entrance, soundproof walls and a coffee machine.
Superior Double Room - VIC SUPERIORThe double room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The double room offers air conditioning, a private entrance, soundproof walls, a coffee machine and a flat-screen TV with satellite channels. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Review Summaries
Location
The 'Hotel VIC' in Leiden garners commendation for its prime location, which stands out as its most celebrated feature. Conveniently situated just a few steps from the train station, it offers seamless connectivity for travelers, whether arriving from Amsterdam airport or other parts of the Netherlands. Guests are consistently pleased with the proximity to the city center with numerous attractions, restaurants and shops within easy walking distance. The hotel’s placement in the heart of Leiden affords visitors the ease of exploring the charming city on foot while enjoying smooth public transport options.
The modern design and practical furnishings of the rooms, blending comfort with a contemporary aesthetic, contribute to a pleasant stay. Rooms are described as spacious, clean and well-insulated, ensuring a peaceful environment despite the central location. The presence of facilities like safe parking and nearby little shops enhances the convenience for guests. Additionally, the hotel’s quiet ambiance and friendly staff further enrich the welcoming experience, making 'Hotel VIC' a top choice for visitors looking to balance accessibility and comfort in a vibrant urban setting.
Breakfast
Breakfast at Hotel VIC has consistently received praise for its quality and variety, though it's important to note that it is not served on-site. Guests need to visit the neighboring Golden Tulip hotel to enjoy the morning meal. Despite this minor inconvenience, many guests found the breakfast experience more than satisfactory, describing it as excellent, delicious and extensive. The breakfast served next door is appreciated for its simplicity yet sufficient offering. Numerous positive comments highlight the breakfast at Golden Tulip as very good, tasty and lovely with some labeling it as top-notch.
On the downside, some visitors expressed disappointment about the lack of breakfast service at Hotel VIC itself, pointing out that there were no on-site breakfast options beyond vending machine snacks in the lobby. The absence of a direct breakfast facility at Hotel VIC seemed to affect overall satisfaction for some guests, especially those who didn't utilize the option of going to the partner hotel.
In summary, while Hotel VIC does not provide an in-house breakfast, guests willing to venture to the nearby Golden Tulip can expect a pleasant and varied breakfast experience. The arrangement, however, might not suit everyone's preferences, particularly those anticipating an on-site dining option.
Dinner
Hotel VIC offers a mixed dining experience with standout service being a recurring highlight. Guests who dined at Rubens, a nearby restaurant, found the service to be excellent. The hotel's convenient location provides access to alternative dining options, including the restaurant of the neighboring hotel, which received positive remarks.
However, there are areas for improvement. Some guests mentioned that the catering could be better and expressed disappointment over the absence of in-house bar and dining facilities. Alternative suggestions included better vending machine options to enhance guest convenience.
Overall, while the dining experience at Hotel VIC has room for enhancement, the excellent service and nice location remain significant positives for guests.
Rooms
Hotel VIC’s rooms consistently receive high marks for their modern and stylish design. Guests praised the rooms for being spacious, clean and comfortable, often highlighting the beautiful decor and high-quality furnishings. Many enjoyed the large windows that let in plenty of natural light, as well as the comfortable beds and effective air conditioning.
The bathrooms, particularly the showers, were frequently celebrated for their modern and spacious design with several guests mentioning the excellent rain showers. However, there were some remarks about the impracticality of having the sink and shower area incorporated into the room, which compromised privacy for some.
The rooms are equipped with various amenities such as mini fridges, coffee machines with provided capsules and large flat-screen TVs, enhancing the convenience for guests. While most found the rooms to be very clean with good sound insulation, some mentioned issues with noise levels, either from the street or within the hotel itself.
Overall, the rooms at Hotel VIC are described as luxurious and well-maintained, balancing a stylish, modern aesthetic with comfort and convenience. Despite a few complaints about minor functionality and noise, the general sentiment is positive, making Hotel VIC a commendable choice for travelers seeking a contemporary and sophisticated stay.
Beds
Hotel VIC attracts guests with its impressive bed offerings, frequently highlighted for their comfort and size. The beds are repeatedly noted as comfortable with several guests describing them as super comfy and very comfortable. Many appreciate the large size of the beds, often referring to them as big or cozy. Positive mentions include great, top-notch mattresses and generally complimentary remarks about beds and pillows being comfortable and clean.
However, there are some areas for improvement. A few guests found the beds to be too hard or the mattresses saggy and some mentioned issues with the beds sliding apart due to being on wheels. The arrangement of two single beds pushed together instead of a true double bed proved inconvenient for some travelers.
Opinions on pillows were mixed with a handful of guests finding them uncomfortable or too hard, while others praised them as soft and comfy. Despite these minor inconveniences, the majority of reviews reflect a satisfying and comfortable sleeping experience at Hotel VIC.
Cleanliness
Hotel VIC impresses with its dedication to cleanliness, as echoed by numerous guest reviews. Many patrons have praised the hotel for its clean and tidy rooms, often mentioning that the accommodations are both spacious and hygienic. The modern and well-maintained rooms add to the overall positive experience with a stylish finish and immaculate bathrooms catching particular attention.
Guests frequently describe the hotel as very clean and well taken care of, highlighting that rooms appear to be thoroughly cleaned each day. The constant laminated flooring and the general atmosphere of neatness contribute to a sense of order and well-being throughout the hotel.
However, there are occasional remarks about lapses in cleanliness. Some guests have noted issues such as dust, missing items from bathroom cleanings and occasional stains on sheets. Complaints also include unclean pillowcases and housekeeping oversights, like dirty spots or leftover sand in the shower. A few visitors mentioned feeling that the hygiene could be better with specific gripes about the inconsistent quality of cup and glass cleaning services.
Despite these occasional negative points, the overwhelming sentiment leans towards a positive appraisal of the hotel’s cleanliness. The combination of clean spaces, friendly staff and modern furnishings makes Hotel VIC a generally recommended stay for travelers seeking a hygienic and comfortable environment.
Staff
Hotel VIC's staff have garnered a consistent reputation for their friendliness and helpfulness. Reviews highlight the team's personable and pleasant demeanor with many guests noting that their interactions with staff were always positive. The receptionists were exceptional, providing welcoming and quick check-ins and efficiently handling guest inquiries and discrepancies.
Hospitality at the hotel stands out with the staff being described as attentive, courteous, super friendly and generally supportive. Specific mentions of exceptional personnel, like Sunwook and Mandy, emphasize the individual efforts made to ensure guest satisfaction. Despite occasional mentions of staff unavailability or being somewhat intrusive, the overall experience leans heavily towards a positive and accommodating environment.
Housekeeping receives mixed feedback with comments suggesting room for improvement. Nevertheless, the cleaning staff were generally viewed as nice and approachable. Although there were some mentions of not much staff presence, whenever they were available, staff were always ready to assist and were quick in their service responses.
The quick and efficient service extended to ordering and addressing booking discrepancies, demonstrating a commitment to smooth guest experiences. The staff at Hotel VIC are often reachable by phone, ensuring constant availability for support. The warm hospitality and kindness shown by the staff play a key role in creating a welcoming and pleasant atmosphere for guests, leaving them with memorable and positive impressions of their stay.
Wi-Fi
Hotel VIC offers a generally positive experience with its WiFi service. Guests have noted that WiFi is available in the rooms and many found it easy to connect to. The WiFi worked perfectly for some, offering a secure and stable internet connection. While the WiFi was not advertised, this aspect seemed to exceed the expectations of several guests. However, experiences with the WiFi can be inconsistent, as some guests reported that it did not work as expected in certain areas. Despite these occasional drawbacks, the overall feedback on the WiFi leans towards satisfaction. Additionally, the hotel provides the convenience of online check-in via a terminal, ensuring a streamlined arrival process. On the downside, the TV service received mixed reviews with instances of interference and poor reception noted by some guests.
Business
The facilities and services at Hotel VIC present a mixed bag for business travelers. Many appreciate the hotel as a nice place for a business trip and find it perfectly suitable for a short business stay, particularly when delays in check-out might be necessary. The accommodation is described as practical for a weekend, indicating a decent level of comfort and convenience.
The customer service receives high marks for being incredibly friendly and helpful, especially when guests face issues such as booking errors. The helpfulness of the staff is a redeeming aspect of the service experience.
However, there are certain limitations that business travelers should be aware of. The hotel lacks essential business amenities such as a writing desk, proper desk area and a dedicated space to work, which some found inconvenient. Some guests mentioned that a light over the small desk area would improve the work environment. Additionally, the absence of a restaurant or proper catering facility is noted, which could be a drawback for those depending on in-house dining.
Guests also encountered issues with the self check-in kiosk with many struggling to complete the process and pre-entered check-in information not being properly registered in the system.
While Hotel VIC offers a practical option for short stays and provides friendly service, its lack of comprehensive business amenities may require business travelers to adjust their expectations and plan accordingly.
FAQ
No, Hotel VIC doesn't have any pool.
No, a spa isn't available at Hotel VIC.
No, Hotel VIC doesn't allow dogs.
Yes, parking facilities are available at Hotel VIC.
