Crowne Plaza Lima by IHG

Lima -12.12474900, -77.03015200 , Av. Benavides 300 (Show on Map)
8.7
Very Good


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Summary of reviewsCrowne Plaza Lima by IHG, stands out as a premier choice for travelers visiting Lima due to several commendable aspects. Its exceptional location in the vibrant Miraflores district is frequently praised for its proximity to shops, restaurants, tourist attractions and the Pacific Ocean. This prime position allows guests to easily explore the area on foot, both during the day and at night, while providing a tranquil and safe environment.

The breakfast offerings at the hotel receive overwhelmingly positive feedback. Guests appreciate the extensive and varied buffet, which includes high-quality and delicious items, adding to the overall satisfaction of their stay. The attentive dining staff also enhances the breakfast experience, contributing to an excellent start to the day's activities.

The hotel’s rooms are noted for their comfort and spaciousness with many reviews highlighting the very comfortable beds and well-maintained cleanliness standards. Although some rooms may have a slightly dated decor and occasional noise issues, the overall feedback emphasizes a comfortable and restful stay. Amenities like a coffee machine and multiple outlets contribute to guest convenience.

Cleanliness is a standout feature at Crowne Plaza Lima with guests frequently noting the spotless condition of both common areas and individual rooms. The dedication of the cleaning staff ensures a consistently clean and comfortable environment for all guests.

The hotel staff consistently receive high praise for their outstanding service and friendliness. From the reception team, including standout members like Diego and Nancy, to the concierge and cleaning crew, the staff’s attentiveness and professionalism significantly enhance the guest experience, making them feel secure and well-taken care of throughout their stay.

The hotel provides reliable WiFi, although speeds can occasionally be inconsistent. The gym and pool facilities receive mixed reviews; while some find them satisfactory, others feel there is room for improvement in terms of size and maintenance.

Crowne Plaza Lima is a particularly good choice for families, offering a family-friendly atmosphere with accommodations suitable for larger groups. The inviting pool and varied breakfast options cater well to families, making their stay enjoyable.

In summary, Crowne Plaza Lima by IHG, excels in providing a central, safe and comfortable environment with highly praised staff and cleanliness standards. Its exceptional location, delicious breakfast and family-friendly amenities make it an ideal choice for both leisure and business travelers.
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Hotel Taking Steps Towards Sustainability
This hotel holds both Green Key and Green Globe certifications. It participates in the IHG Green Engage program, which has led to a 25% yearly reduction in energy consumption. Specific initiatives include motion sensor switches for electricity, LED lighting, bulk-size bathroom amenities, and transforming waste into biogas.

Business Hotel
Offers business services and meeting spaces. It is a reliable option for business travelers seeking standard amenities.

Hotel with Parking
While not in San Isidro, Crowne Plaza Lima provides parking and is a viable option in Lima. As a hotel, it's suitable for travelers seeking accommodations with parking.

Accessible Hotel
The hotel has at least one accessible room and offers wheelchair accessibility throughout its grounds. Elevators are ADA compliant, and accessible features extend to the restaurant seating, public restrooms, and registration desk. Accessible rooms include a roll-in shower.

Hotel with Gym
Crowne Plaza provides a well-equipped fitness center including cardio and weight machines. There is also an indoor pool and hot tub for relaxation after workouts.

5-Star Hotel
Provides a comfortable and convenient stay with modern amenities and a central location. Guests can enjoy well-appointed rooms and a range of services, making it suitable for both business and leisure travelers.

Hotel with Indoor Pool
The indoor pool at this hotel is located under a glass-roofed patio, creating a bright and inviting atmosphere. Guests can also enjoy a hot tub, sauna, and fitness center as part of the pool facilities.

Hotel with Heated Pool
This hotel features a heated pool that consistently receives high praise from guests, with descriptions such as 'good,' 'very good,' 'nice,' and 'exquisite.' The pool facility is further enhanced by the presence of a jacuzzi. [5, Previous search]

Luxury Hotel

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Heated Pool    Indoor Pool  


Room Types
Standard Room Features air conditioning, plasma TV and minibar.

Standard Queen Room with City View Features air conditioning, plasma TV and minibar.

Premium King Room with City View Features air conditioning, plasma TV and minibar.

Junior King Suite with City View Featuring free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite features a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Standard Twin Room with City View Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Premium Queen Room with City View Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

King Suite The hot tub and spa bath are the standout features of this suite. Featuring free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite features a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Premium Double Room with Three Double Beds and City View Featuring free toiletries, this double room includes a private bathroom with a shower. The spacious air-conditioned double room features a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 3 beds.

Guest Reviews
8.7
Very Good
Location
Crowne Plaza Lima by IHG, boasts an exceptional location in the vibrant district of Miraflores, making it a prime choice for anyone visiting Lima. Guests consistently praise the hotel's central position, highlighting its proximity to numerous stores, restaurants and tourist sites. Being just a short walk from the Pacific Ocean and the Larcomar Shopping Center adds to its appeal.

The area is noted for its safety, allowing visitors to explore comfortably both day and night. Many have appreciated the convenience of being able to quickly reach key attractions and the ease with which they could access the bustling nightlife and commercial hubs.

Located in a quiet and peaceful part of town, the hotel provides a perfect balance of tranquility and accessibility. This makes it an ideal spot for both leisure and business travelers looking to navigate Lima with ease. Besides its superb location, the hotel is also commended for its clean and well-maintained facilities and for having a friendly and helpful staff, ensuring a comfortable stay. Overall, the unbeatable location and outstanding service make Crowne Plaza Lima a solid choice for a visit to the city.

Breakfast
Guests of Crowne Plaza Lima by IHG, have overwhelmingly positive opinions about the breakfast offerings. The breakfast is frequently described as good with a significant number of reviewers labeling it as varied, exquisite and delicious. Many appreciated the extensive buffet, noting a wide array of fresh and tasty options that were often different each day. The breakfast is praised for being complete, very complete and plenty, meeting the expectations with high-quality items.

Reviewers also highlighted that the breakfast included in their stay was a fantastic addition to their experience with the dining staff receiving commends for their attentive service. Several guests mentioned specific elements like fresh coffee, plentiful fruit, sausages and eggs being standout features. The breakfast buffet is noted for being very well-organized and varied, offering everything one might need for a delightful start to the day.

However, a few guests mentioned that there could be improvements, such as adding more healthy options or better variety. A small number of reviews pointed out that the area could get crowded or the selection seemed basic. Despite these minor criticisms, the majority perception remains overwhelmingly positive, making the breakfast at Crowne Plaza Lima a highlight of the stay for many guests.

Dinner
Guests at Crowne Plaza Lima generally hold mixed opinions about their dinner experiences at the hotel. On the positive side, many praised the quality and presentation of the food, describing it as superb, delicious and outstanding with particular mentions of excellent dinner recommendations and a menu offering a good variety of foods including deli meats and cheese. The restaurant staff received compliments for their attentiveness, enhancing the dining experience for several guests.

However, there are areas that need improvement. Some guests felt the dinner did not meet their standards and found the food to be overpriced. Others pointed out that the restaurant did not follow proper hygiene protocols and criticized the service quality, suggesting the staff needed better training. Additionally, the lack of 24-hour dining options and issues with accommodating specific requests were noted. Despite this, the overall ambiance and unique offerings like a plate of cheese and a variety of wines contributed positively to the dining experience.

Rooms
Crowne Plaza Lima by IHG, offers rooms that are generally praised for their comfort and spaciousness. Guests appreciate the very comfortable beds and pillows, which contribute significantly to a restful stay. The large, clean rooms come with both baths and showers and many have been recently refurbished, adding a fresh feel to the interiors. The bathrooms are often highlighted for their size and cleanliness, though some rooms seem to emit a slight odor and the water pressure could be improved.

Daily housekeeping ensures rooms are consistently clean and guests have noted the hotel's excellent cleanliness standards. While the decor is described as grey and perhaps a bit dated, the spaciousness of the rooms compensates for it. Despite this, some rooms, particularly those facing the street, can be quite noisy and the noise from the A/C is occasionally loud.

On the amenity front, the rooms feature good lighting with many outlets and include conveniences like a coffee machine and a safe. However, some guests expressed that the provision of bath amenities was minimal with liquid soap attached to the wall and no shower caps available. The internet connection seems to lack a plug and a few rooms don’t have a desk, which might inconvenience business travelers.

A few drawbacks include the views from some rooms, which overlook less appealing sites like abandoned buildings or other building windows. The overall aesthetic of some rooms may feel a bit dated, yet guests still find the rooms comfortable and well-sized. Staff members are noted for their friendliness and helpfulness, enhancing the overall experience of the stay. Overall, Crowne Plaza Lima delivers a comfortable stay with spacious and clean accommodations, though with a few areas that could benefit from modern upgrades and noise insulation improvements.

Beds
At Crowne Plaza Lima by IHG, guest reviews frequently highlight the comfort of the beds, often describing them as very comfortable with both the beds and the pillows receiving particular praise. Cleanliness is routinely noted and many guests found the bedding and room conditions to be satisfactory. Double, king and large beds were mentioned, suggesting a variety of options available to guests.

However, the firmness of the mattresses drew mixed reactions—some found them too soft, while others felt they needed firmer options. There were occasional mentions of beds being too small or the need for new bedspreads. Despite these few negatives, most guests found the beds conducive to a good night's sleep, often emphasizing the comfort and quality with a few noting luxury elements in the bedrooms and bathrooms.

In summary, the beds at Crowne Plaza Lima generally meet guests' expectations for a comfortable stay, even if preferences for mattress firmness vary among visitors.

Cleanliness
Crowne Plaza Lima by IHG, stands out significantly for its impeccable cleanliness and meticulous attention to detail. Guests repeatedly note the spotless condition of the entire establishment, from the common areas to the individual rooms. The hotel staff, particularly the cleaning team, are praised for their diligence and friendliness, ensuring that environments remain clean and comfortable throughout guests’ stays.

While some minor issues were occasionally mentioned, such as mold and hidden trash in compartments, these seem to be exceptions rather than the norm. The showers were also highlighted as an area with room for improvement. Despite these few concerns, the overall feedback emphasizes the excellent cleanliness and maintenance of the hotel.

Visitors also appreciate the spacious and up-to-date rooms, which enhance the comfort of their stay. The accommodation includes all necessary amenities and many guests find the rooms to be both clean and well-organized. The positive experience is further complemented by a varied and high-quality continental breakfast.

In summary, the Crowne Plaza Lima excels in maintaining high standards of cleanliness, supported by a dedicated and attentive staff, making it a very comfortable place for travelers to stay.

Staff
At Crowne Plaza Lima by IHG, the standout feature is unequivocally the exceptional staff. Time and again, reviews highlight the remarkable attentiveness, friendliness and professionalism of the team. From the moment guests arrive, the helpful and polite reception staff, including notable members like Diego and Nancy, ensure a warm and inviting welcome.

The hotel's personnel, including the concierge and bellboys, go above and beyond in their roles, making guests feel secure and valued. The attention to detail extends to various aspects of the stay, from accommodating specific requests to efficiently addressing any issues, such as prompt room changes when needed.

Guests frequently mention the attentiveness of the staff during breakfast, where the variety is consistently praised. The staff’s willingness to pack breakfast for early departures and their overall kindness contribute to a satisfying experience. The cleaning crew maintains excellent cleanliness and the friendly boys at the entrance extend a warm greeting to all.

Despite some minor setbacks such as the cold lobby and restaurant areas and a small, overly warm pool, the overwhelming positive regard for the staff overshadows these issues. The team, described as supportive, accommodating and diligent, ensures that the service remains top-notch. Their warm smiles and approachable nature make guests feel at home, enhancing the overall stay at the hotel.

With commendations for their courteous, attentive and helpful demeanor, the staff at Crowne Plaza Lima continually receive praise for their excellent customer service, making this hotel a favored choice for many travelers.

Wi-Fi
Crowne Plaza Lima by IHG, has garnered mixed feedback about its WiFi services. Many guests have commended the hotel for its reliable WiFi, mentioning it worked well and was good overall. However, several reviews also pointed out that the WiFi speeds could be slow at times, indicating some inconsistency in performance. Despite occasional issues, the WiFi was generally found to be satisfactory. In addition to the WiFi, the hotel is noted for its cleanliness with guests frequently describing the rooms as clean and well-maintained. The attentive staff also received praise for their service, further enhancing the overall guest experience. However, those seeking a more modern entertainment setup might be disappointed by the absence of Smart TVs in the rooms.

Gym
The gym at Crowne Plaza Lima by IHG, has received mixed reviews from guests. Many praised it as well-equipped and excellent, highlighting its modern and clean environment. Some were pleasantly surprised by the quality, stating it exceeded their expectations. However, there were several critiques as well—some felt the gym was small and poorly maintained with only basic equipment available. A few reviews noted the need for improvement and mentioned that the gym assistance was lacking. Operational issues were also highlighted, such as the gym being closed on certain days and requiring reservations due to COVID-19 protocols, limiting the capacity to one person at a time. Despite these drawbacks, the gym left a generally positive impression on those who used it, albeit with room for enhancement.

Pool
The pool at Crowne Plaza Lima by IHG, receives mixed reviews from guests. Many highlight the benefits of the heated pool, which adds a layer of comfort to the swimming experience, along with a lovely sauna to complement it. Some guests find the pool to be satisfactory and appreciate it as a nice, albeit small, amenity within the hotel. Others, however, are less impressed, noting that the pool is quite small and at times, the water can be overly hot. Additionally, some guests experienced the pool being closed or not living up to their expectations regarding size and reservation scheduling. The pool area does offer a jacuzzi, which some find nice, though it is worth noting that the limited recreational activities may not appeal to everyone. Overall, while the pool is a pleasant feature for some, others find room for improvement.

Parking
Crowne Plaza Lima offers commendable parking facilities with guests frequently noting the availability and adequacy of parking spaces. The secure parking options are an added benefit, ensuring peace of mind for those traveling by car. Taxi services are also a highlight, providing convenient alternatives for guests. However, it is worth noting that the parking area is on the smaller side and there is no direct access to the garage. Overall, the hotel successfully meets guest needs for secure and sufficient parking solutions.

Family
Crowne Plaza Lima by IHG, emerges as an exceptional choice for families traveling with children. The hotel has been frequently praised for its family-friendly atmosphere and ideal accommodations for family groups, including those with three children. Guests have particularly highlighted the comfort and convenience the hotel offers, making their family vacations enjoyable and stress-free.

One of the standout features for families is the inviting pool, which has proven to be a hit among both parents and children. Additionally, the hotel’s breakfast options have been well-received by families, providing a variety of meals that cater to children's tastes. The presence of convenient parking facilities adds to the overall ease of stay, accommodating the needs of those traveling by car.

Visitors consistently recommend Crowne Plaza Lima for family stays and express intentions to return, reflecting their positive experiences. Whether celebrating special occasions like Children's Day or simply enjoying a routine family vacation, this hotel meets the needs of families seeking comfort, convenience and a welcoming environment.

Nightlife
Crowne Plaza Lima by IHG, is situated in the heart of Miraflores, a neighborhood known for its vibrant nightlife. Guests benefit from the hotel's prime location, as it is conveniently close to many famous and lively nightlife spots. The area surrounding the hotel is bustling with entertainment options, making it an ideal choice for those looking to experience the best of Lima's evening scene. Despite some mentions of the area being quiet, the general consensus highlights its reputation for great nightlife and entertainment.

5 Star
Crowne Plaza Lima by IHG, has garnered mixed reviews regarding its five-star rating. Guests commend the hotel for its clean and spacious facilities, which reflect a five-star standard in terms of cleanliness. The service is generally considered good and acceptable, contributing to its standing as a high-category establishment.

However, opinions differ on whether the hotel truly merits five-star status. While some feel it reaches a similar level as other five-star hotels, others assert that it falls short, comparing it more to a four-star or even three-star hotel. Concerns about the hotel's age and lack of modernization contribute to some guests' views that it does not live up to its advertised rating. One review highlights noise issues affecting sleep quality, further detracting from the overall experience.

Despite these caveats, guests acknowledge that the hotel can be suitable for certain purposes, particularly for work groups, though it may not consistently meet five-star expectations.

Business
Crowne Plaza Lima by IHG, caters well to business travelers with a variety of features designed to meet professional needs. Guests have praised the well-equipped business and meeting rooms, highlighting the facility's efficiency and practicality for business functions. The hotel's business center is noted for its quality-price ratio, making it a good option for a business trip. The service stands out for its innovation and attentiveness with staff often described as kind and responsible. Cleanliness and organization are also commendable, contributing to a seamless experience for business travelers who prioritize these aspects. Airport shuttles are efficiently managed, enhancing convenience for busy schedules. While the overall environment is conducive for work, some guests have remarked that it may not be the best choice for a leisure stay and a few pointed out that the hotel could use some updates to better align with business standards.

Accessible
Crowne Plaza Lima, an IHG Hotel, has been commended for its accessibility features, making it a suitable choice for guests with disabilities. Highlights include an accessible entrance and clean, barrier-free rooms, ensuring ease of movement. The hotel provides spaces designed for reduced mobility, catering to specific accommodation needs. Guests also appreciated the street-accessible doors, valet parking and the convenience of reaching the hotel without difficulty. Although the garage was noted to be small, overall, the hotel offers a commendably accessible environment.

Heated Pool
The heated pool at Crowne Plaza Lima by IHG, receives high praise from guests. Descriptors like good, very good, nice and exquisite reflect the positive sentiments. The availability and option to use the heated pool add to the overall appealing experience. Additionally, the presence of a jacuzzi enhances the pool facility, providing a sensation of relaxation and enjoyment for those who utilize it. Overall, the heated pool is highlighted as a notable and commendable feature of the hotel.

Indoor Pool
Crowne Plaza Lima by IHG, receives mixed feedback regarding its indoor pool. Guests often note that the facilities are good and that the indoor pool is adequate for a refreshing dip. However, several reviews mention that the pool is quite small with some even describing it as tiny. There are occasional remarks about the pool being closed for maintenance, which can be a disappointment for those looking forward to a swim. While the indoor pool does contribute to the hotel's amenities, it seems that its size and occasional unavailability might not meet all guest expectations.

Romantic
Crowne Plaza Lima by IHG, offers a distinctly romantic ambiance, making it an ideal setting for couples seeking a special getaway. The hotel's atmosphere is consistently described as romantic, enhanced by a thoughtful and loving staff. Special touches, such as surprise cakes and Valentine's Day treats, further add to the charming experience. Guests have noted the warm, golden evenings, which contribute to the enchanting environment, perfect for a memorable romantic escape.


Yes, Crowne Plaza Lima by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Crowne Plaza Lima by IHG.

No, Crowne Plaza Lima by IHG doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza Lima by IHG.

Yes, Crowne Plaza Lima by IHG has a gym.

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