Embassy Suites by Hilton Chicago Lombard

Lombard 41.83839100, -87.99945800 , 707 East Butterfield Road (Show on Map)
8.1
Very Good


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Summary of reviewsEmbassy Suites by Hilton Chicago Lombard is highly regarded for its convenient and vibrant location, offering easy access to numerous dining options, shopping centers, and major highways. Guests appreciate the hotel's prime setting, describing the area as safe, lively, and welcoming. Complementing the location, the hotel is commended for its cleanliness, with well-maintained and spacious rooms that provide a comfortable atmosphere despite some minor signs of aging.

A standout feature of the hotel is its impressive breakfast buffet, which is often highlighted as a major highlight of guests' stays. The variety of offerings, including a popular omelette station, ensures that all taste preferences are met, making it an excellent start to the day. The complimentary breakfast, along with two free drinks during the daily Happy Hour, adds substantial value to guests' experiences, especially for families.

The hospitality at Embassy Suites by Hilton Chicago Lombard is frequently praised, with the staff noted for their friendliness and professionalism. Guests feel valued and welcome, with exceptional customer service being a recurring theme in reviews. Families, in particular, find the hotel to be an ideal retreat, with a pool that delights children and a family-friendly environment that ensures everyone is well accommodated.

The hotel's pool serves as an appealing amenity for families, although it can be bustling at times due to its popularity with kids. While there are suggestions for improvements to the pool area, its overall cleanliness and functionality are generally appreciated. However, parking is a noted area of concern, as guests often express surprise at the associated fees, impacting their overall satisfaction.

Despite these minor drawbacks, the comfortable and generally well-liked beds contribute significantly to a restful experience for most guests. Overall, Embassy Suites by Hilton Chicago Lombard stands out for its convenient location, excellent breakfast offerings, and warm hospitality, making it a preferred choice for families and travelers seeking comfort and value.
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Categories
Hotel Taking Steps Towards Sustainability
As a Hilton affiliated hotel, this property participates in Hilton's LightStay program, which is designed to track and reduce environmental footprint. Hilton has committed to cutting its environmental footprint in half by 2030.

Family Friendly Hotel
The Embassy Suites provides spacious suites, often including separate living areas. Complimentary breakfast and evening receptions can be convenient for families.

Hotel with Swimming Pool
The Embassy Suites in Lombard features an indoor pool. The pool provides a recreational amenity suitable for families and individuals.

  Indoor Pool  


Hotel with Free Wi-Fi
This hotel provides free Wi-Fi, offering guests seamless connectivity for work and leisure. As an Embassy Suites, guests can expect spacious suites, enhancing their overall experience.

Business Hotel
Embassy Suites typically cater to business travelers with suites and business-related services.

Hotel with Parking
This hotel is included in the list of properties offering parking facilities for guests.

Hotel with Indoor Pool
This hotel offers an indoor pool for its guests.

Hotel near Ski Resorts

Hotel for Honeymoon

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types
One-Bedroom King Suite This suite features a sofa bed, microwave, and small refrigerator. A 32-inch flat-screen TV is provided. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

Two-Bedroom Suite Offering a spacious separate living area and a 32-inch flat-screen TV, this suite is equipped with a microwave and a refrigerator. Please note that the room rate is based on 2 guests. Maximum occupancy is 6 guests (see Hotel Policies).

King Suite - Disability Access/Non-Smoking This suite features an accessible bath, 32-inch flat-screen TV and desk. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

King Suite - Hearing Accessible Featuring a 32-inch cable TV, this hearing accessible room also offers a sofa bed. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

One-Bedroom Suite with Two Queen Beds The suite provides air conditioning, a tea and coffee maker, a seating area, heating, as well as a flat-screen TV with cable channels.

Queen Suite with Two Queen Beds - Disability Access The suite provides air conditioning, a tea and coffee maker, a seating area, heating, as well as a flat-screen TV with cable channels.

Corner Suite with Two Queen Beds The spacious air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating.

One-Bedroom Suite with Two Queen Beds - Hearing Access This suite is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating.

King Corner Suite - Non-Smoking The spacious air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating.

Guest Reviews
8.1
Very Good
Location
The Embassy Suites by Hilton Chicago Lombard offers a truly convenient location for travelers seeking both ease and variety during their stay. Nestled in a vibrant area that is surrounded by numerous businesses, the hotel places guests right in the heart of action, perfect for those attending conferences or visitors looking to explore. The vicinity includes a plethora of dining options, from casual eateries to more refined establishments, catering to all taste preferences. Shopping enthusiasts will find themselves delighted with the proximity to shopping centers and malls, making retail excursions effortlessly accessible. Additionally, the hotel's location provides easy access to major highways, ensuring smooth travel to other key attractions and destinations. Guests appreciate not only the prime location but also the hospitable staff, who are always ready to assist, enhancing the overall comfort of the stay. With cleanliness and comfort being a constant theme, visitors consistently praise the area as safe and welcoming, with an open ambiance that adds to the allure. Overall, the Embassy Suites by Hilton in Lombard is a prime choice for those seeking convenience, comfort, and a lively surrounding atmosphere.

Breakfast
Embassy Suites by Hilton Chicago Lombard stands out for its impressive breakfast offerings, leaving a lasting mark on its guests. Visitors frequently highlight the breakfast as a major highlight of their stay, describing it as delicious, excellent, and sometimes even spectacular. The wide variety of options available, provided in a buffet style, ensures that there is something for everyone. Many guests have a special fondness for the omelette station, which is considered a favorite for its quality and customization. The breakfast doesn't just tantalize the taste buds but also offers an excellent start to the day. In addition, the complimentary nature of the breakfast adds to the overall value of the stay, with many guests appreciating the added perk of two free drinks during the hotel's daily Happy Hour. Families, in particular, find the breakfast offerings to be a significant advantage, making their stay more enjoyable and memorable. Overall, the breakfast at Embassy Suites by Hilton Chicago Lombard is consistently praised, contributing to the hotel's appeal and setting it apart from other accommodations.

Rooms
Embassy Suites by Hilton Chicago Lombard is a hotel that consistently impresses guests with its cleanliness and spacious accommodations. The rooms are described as clean, comfortable, and roomy, providing ample space for families and small groups. Guests are often pleased with the beautiful and spotless suites, noting they are well-maintained despite showing signs of age. The hotel offers a cozy atmosphere, contributing to a restful stay complemented by quiet, well-appointed rooms. Guests appreciate the attentive and welcoming staff, highlighting excellent customer service as a standout feature. Additionally, the hotel's breakfast is frequently praised as superb, further enhancing guests' experiences. Despite occasional mentions of mustiness and outdated decor, frequent visitors remain loyal to the property for its comfortable suites, ideal size, and generous amenities such as ample sinks and stocked necessities.

Beds
The beds at Embassy Suites by Hilton Chicago Lombard generally receive positive remarks from guests, often described as comfortable and very comfortable. Many visitors highlight how comfy the beds are, considering them worth every penny and even perfect. Guests find the overall sleeping experience to be satisfying, contributing positively to their stay. However, some reviews note variations in firmness, with a few mentioning overly firm mattresses or issues with pillow softness. Despite these mixed opinions, the consensus is that the beds contribute significantly to a restful experience for most guests.

Cleanliness
Embassy Suites by Hilton Chicago Lombard has received numerous accolades for its cleanliness and overall maintenance. Guests consistently comment on the spotless rooms, mentioning how spacious and comfortable they are. The hotel is well-kept throughout, with everything from the lobby to individual rooms offering a clean and welcoming atmosphere.

The property itself is well-managed, providing an elegant and tidy environment that many find appealing. The cleaning staff's efforts are frequently praised, pointing to a commitment to maintaining high standards. Guests appreciate the hotel's convenient location near shopping, restaurants, and entertainment options, further elevating their stay.

While most reviews highlight the pristine condition of the hotel, a few guests noted isolated issues that required attention, such as minor cleanliness oversights and temporary elevator outages. However, these do not overshadow the overwhelmingly positive feedback regarding the hotel's cleanliness, décor, and supportive staff. Overall, the Embassy Suites by Hilton in Lombard stands out as a reliably clean choice for travelers.

Staff
The reviews for the Embassy Suites by Hilton Chicago Lombard consistently highlight the exceptional hospitality provided by the staff. Numerous guests praised the friendly, helpful, and professional demeanor of the staff, with special mentions of individuals like Ms. Delisha, Mr. Mo, and Mohammed at the front desk for their outstanding customer service. Guests felt valued and welcomed throughout their stay, attributing this to the entire team's courteous and sociable nature. The breakfast staff also received commendations for their pleasant approach, contributing to the overall positive experience. While most reviews appreciated the accommodating and attentive service, there were isolated reports of unwelcoming behavior from some staff members. Despite this, the overall sentiment reflects a dedication to making guests' stays enjoyable, with efforts to personalize services, such as accommodating specific room requests. With a remarkable cocktail hour and satisfying breakfast service, the Embassy Suites by Hilton Chicago Lombard shines in offering genuine hospitality and a pleasant stay.

Pool
Embassy Suites by Hilton Chicago Lombard offers a pool experience that has garnered attention from guests, particularly families looking for a getaway focused on swimming. The pool is a highlight for many, with kids especially enjoying the opportunity to dive in and have fun. Families have appreciated the availability of towels conveniently placed on each poolside chair, adding a touch of organization and comfort.

For those traveling with teens, the pool provides a space for them to occupy themselves, contributing positively to their stay. Some guests have expressed satisfaction that the hotel's pool and hot tub are open, particularly alongside the reopening of the hotel's hot breakfast service, enhancing their overall experience.

While the pool receives praise for its cleanliness, there have been mentions indicating that the pool area could benefit from some improvements. Despite these suggestions, the pool and hot tub are generally considered nice.

The presence of adults alongside numerous children swimming suggests that the pool environment caters well to families, though it might be bustling at times. Overall, the hotel's pool serves as a pleasant amenity, encouraging guests to return and recommend their stay to others.

Parking
Embassy Suites by Hilton Chicago Lombard offers reliable comfort with its clean and cozy ambiance, a highlight for travelers seeking a pleasant stay. However, the topic of parking has been a recurring theme in guest reviews, often raising eyebrows due to associated fees. Many visitors expressed surprise at having to pay for parking, a sentiment further emphasized by its impact on overall satisfaction. Some guests feel that parking fees should be complimentary, especially when they are part of the Hilton Honors program, to enhance guest loyalty. The parking area itself, when not factoring in cost, receives a mention for being adequate, albeit sometimes tight during peak times. Despite this, the hotel's qualities in terms of location and cleanliness leave a lasting impression, proving it still holds value even when the parking costs are taken into consideration.

Family
Embassy Suites by Hilton Chicago Lombard is a delightful retreat for families, offering a variety of activities that cater to the younger guests. The property's pool is a big hit with children, making it a perfect choice for families looking to relax and have fun. The daily happy hour not only pleases the adults but is also a joy for kids who look forward to snacks served every evening at 5:30. The hotel's layout and policy foster an inviting atmosphere where families can easily gather and enjoy breakfast together without feeling rushed. This welcoming attitude extends to all areas of the hotel, creating a comfortable and relaxing environment for both children and adults. The hotel provides great value, especially for larger families, ensuring that everyone from infants to older kids is well accommodated. Guests have also praised the clean and family-friendly environment, along with the attentive housekeeping staff. With a great location and a warm atmosphere, Embassy Suites by Hilton Chicago Lombard offers an enjoyable stay for families seeking a convenient and family-oriented hotel experience.


Yes, Embassy Suites by Hilton Chicago Lombard has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Embassy Suites by Hilton Chicago Lombard.

No, Embassy Suites by Hilton Chicago Lombard doesn't allow dogs.

Yes, parking facilities are available at Embassy Suites by Hilton Chicago Lombard.

Yes, Embassy Suites by Hilton Chicago Lombard has a gym.

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