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Hotel-Apartamento Las Olas

Los Cancajos , Travesía Los Cancajos, 2 (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel-Apartamento Las Olas offers an attractive combination of location and amenities, drawing guests for its convenient proximity to the airport, Santa Cruz de La Palma, and local attractions. The scenic setting provides beautiful sea views and access to nearby beaches, contributing to the tranquility and appeal of the area. Guests often commend the friendly and attentive staff, whose dedication enhances the overall experience, alongside the spacious and clean accommodations.

The breakfast service is frequently praised for its variety and quality, providing a satisfying start to the day with a wide selection that can be enjoyed alfresco. The morning offerings are supported by attentive staff, although some guests note room for improvement in options beyond the continental style.

While the pool area stands out as a highlight, offering well-maintained, heated options with ample sun loungers against a peaceful backdrop, the dinner options receive mixed reviews. The lack of variety and occasional quality issues suggest opportunities for enhancement to meet guests’ expectations. Additionally, minor concerns in room cleanliness and the need for renovations in outdated spaces indicate the possibility for improvement.

The beds offer comfort for some, yet suggestions for updates to mattresses and pillows remain common. Despite the challenges, the hotel’s welcoming environment and convenient location, paired with attentive service, continue to attract visitors who appreciate its serene ambiance. To fulfil its potential as a four-star establishment, attention to dining, renovations, and bedding updates could further enhance guest satisfaction, keeping pace with expectations for modern travelers.
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Apartment near The Beach

This hotel is located in Travesía Los Cancajos, offering a hillside setting with ocean views. It provides a relaxing atmosphere close to the beach.

Apartment with Swimming Pool

This hotel features interconnecting swimming pools and is committed to sustainable tourism. The hotel is well placed for exploring La Palma's countryside, coast and culture.

Heated Pool Children's Pool Outdoor Pool

4-Star Apartment

The Hotel-Apartamento Las Olas offers guests self-catered apartments with a swimming pool and sun terrace. Located in the tourist area of Los Cancajos, it is just a short walk to the beach and close to the airport. The apartments are well-equipped and provide a comfortable stay for families and couples.

Apartment with Outdoor Pool

This complex offers three outdoor swimming pools, including one heated pool and a children's pool, surrounded by gardens and sun loungers. There is also a poolside bar.

Apartment with Children's Pool

Offers accommodations suitable for families with children.

Accessible Apartment

Apartment with Heated Pool

Room Types

One Bedroom Apartment (3 Adults) This apartment has one bedroom and a living room with sofa bed. There is a balcony or terrace and a fully-equipped kitchen.

One-Bedroom Apartment This apartment has one bedroom and a living room with sofa bed. There is a balcony or terrace and a fully-equipped kitchen.

Apartment (2 Adults + 1 Child) This apartment has one bedroom and a living room with sofa bed. There is a balcony or terrace and a fully-equipped kitchen.

Budget One- Bedroom Apartment The apartment has 1 bedroom, 1 bathroom and a kitchen. The apartment's kitchen is available for cooking and storing food. This apartment features a flat-screen TV. The unit has 4 beds.

About Hotel-Apartamento Las Olas

License: H-38-5-0000043

Guest Reviews

7.7

Good

Location

Hotel-Apartamento Las Olas boasts a superb location that receives consistent praise from its guests. Situated near the airport and just a short drive from Santa Cruz de La Palma, the accommodation serves as a convenient hub for exploring the island. Its proximity to restaurants, shops, and public transport ensures that essential amenities and attractions are readily accessible. Guests appreciate the beautiful sea views, the nearby beaches of Los Cancajos, and the tranquility of the area, which, while slightly away from the bustling center, still grants easy access to the essentials. Notably, the hotel provides an excellent starting point for those looking to explore the region, whether by personal vehicle or public transportation.

The hotel's scenic views, encompassing the sea, mountains, and pool area, offer a striking backdrop for a relaxing vacation. Guests frequently commend the friendliness and kindness of the staff, which, along with the cleanliness and comfort of the apartments, enhances the overall experience. The large apartments and quality meals further add to the appeal. With fantastic pools and delightful gardens, the property creates a welcoming environment for both leisure and exploration.

Breakfast

Hotel-Apartamento Las Olas appears to be a promising destination for breakfast enthusiasts with many guests highlighting the overall quality and enjoyment of the morning offerings. The breakfast is consistently described as good and satisfactory, with a wide selection available and the opportunity to enjoy meals alfresco. Many visitors appreciate the variety offered at the breakfast buffet, noting its completeness and the deliciousness of options provided.

Additionally, the hotel's staff receives commendations for their attentive service during breakfast, contributing to a pleasant dining experience. The location of the hotel, close to Santa Cruz de la Palma, and the spacious rooms further enhance the overall appeal for guests enjoying their breakfast at the Hotel-Apartamento Las Olas.

While reviews generally tilt towards the positive, some guests mention limited healthy options and repetitive selections. There are occasional notes about the shortage of variety for those not preferring a continental style breakfast and some products running out quickly. However, suggestions for improvements are minor in comparison to the positive feedback. Overall, the breakfast experience at Hotel-Apartamento Las Olas, supported by friendly staff and a lovely ambiance, remains a delightful start to the day for many travelers.

Dinner

Hotel-Apartamento Las Olas offers a dining experience that has garnered mixed reviews from guests regarding its dinner selections. While a few have appreciated the variety and quality of the food available at the buffet, highlighting the nutritional value and consistent availability, others have pointed out significant areas for improvement. The critique often centers around the lack of variety, particularly in the dinner offerings, with repeated mentions that the range of dishes can be quite limited. This has led to a perception of mediocrity, with some guests feeling that the meal options left much to be desired, and did not fully meet the expectations for a property of its caliber.

Quality assessments of the food range from satisfactory to average, often described as acceptable or passable, but not remarkable. Specific issues noted include quickly cooling buffet dishes, limited salad options, and occasionally sparse entrée choices, which can leave some guests disappointed, especially if arriving later in the evening when trays might not be replenished.

Additionally, the charge for basic amenities like bottled water during dinner has been viewed as an inconvenient expense. Despite these critiques, attentive staff service occasionally stands out as a positive aspect of the dining experience, yet the overall consistency and breadth of dinner options appear to be areas where improvement could enhance guest satisfaction significantly.

Rooms

Hotel-Apartamento Las Olas offers a blend of spacious and comfortable accommodations that cater well to families and travelers seeking roomy lodging close to the airport. Guests appreciate the cleanliness of the rooms and their generous size, with some apartments featuring a kitchen, dining area, and independent bedrooms. The presence of terraced views adds a special touch to the stay, making it worthwhile for those who seek picturesque sceneries.

However, while the interiors are pleasant, there is a consistent need for renovation, particularly regarding outdated furniture and decor. The lack of air conditioning is noteworthy, especially given the region's warm climate, which sometimes detracts from the overall experience. Instances of worn-out mattresses and uncomfortable pillows suggest that improvements in bedding would enhance comfort significantly.

Despite these drawbacks, the friendly and pleasant staff contribute positively to the overall atmosphere of the hotel. Although some facilities, like room service, might occasionally be unavailable, the combination of cleanliness and welcoming service leaves a favorable impression. With some updates to its ageing aspects, Hotel-Apartamento Las Olas has the potential to greatly enhance its appeal to modern travelers.

Beds

When it comes to the beds at Hotel-Apartamento Las Olas, guest experiences vary significantly. Many guests have found the mattresses to be quite comfortable, with some even noting the impressive size of the beds. However, a recurring sentiment is that the mattresses can often be too soft or outdated, leading to discomfort from noticeable springs. Additionally, the pillows frequently come under critique, with several visitors suggesting they need to be replaced for a more restful night's sleep. Despite some challenges with the beds, rooms are generally described as spacious and comfortable, although there's a shared desire for room updates to enhance the overall experience.

Cleanliness

Hotel-Apartamento Las Olas presents a mixed experience when it comes to cleanliness, with several aspects highlighted by guests that are commendable and a few areas needing improvement. Many reviewers praise the overall cleanliness of the facility, noting that everything is very clean and tidy, and describing the area as very clean and quiet. Daily housekeeping services contribute positively to maintaining a clean environment, adding to the guests' comfort during their stay.

However, some feedback points out that the cleanliness of individual rooms could be enhanced. Issues like misaligned doors allowing dirt to enter, limescale stains, hand marks on cupboard doors and windows, and outdated furniture indicate room for improvement. The state of the curtains and inconsistencies in room cleaning at check-in are mentioned, alongside the need for better maintenance and cleaning of the apartments.

Despite these drawbacks, many guests find the entire facility very clean, appreciating the attention to cleanliness amid a peaceful setting. Overall, while the hotel impresses with its clean communal spaces, focusing on upkeep in individual accommodations could enhance guest satisfaction further.

Staff

A stay at Hotel-Apartamento Las Olas is consistently enhanced by the exemplary service provided by its staff. Guests frequently highlight the consistently friendly and professional demeanor of the team, contributing significantly to their overall positive experiences. The staff across various departments, including the dining room, reception, and cafeteria, are praised for their remarkable kindness and attentiveness. Many guests emphasize their experiences with prompt problem-solving and attentive care, which seem to elevate their visits year after year. Special mentions of the staff's efforts, including standout individuals like Juan Carlos the waiter, reflect a collective commitment to hospitality excellence. The atmosphere is described as tranquil and comfortable, with the staff's friendly and helpful nature adding warmth to the experience. Coupled with well-kept facilities and a convenient location, it becomes clear why many visitors rate their interactions with the staff a perfect ten. Overall, the dedicated attention from the professional and considerate team is a key reason guests continue to return to this serene retreat.

Pool

Hotel-Apartamento Las Olas appears to be a hidden gem for pool enthusiasts. Guests repeatedly praise the pool area, highlighting its spaciousness and versatility with both sunny and shady spots to accommodate varying preferences. The pools are not just large but also well-maintained, providing a serene environment with ample sun loungers for relaxation. The heated pools add an extra level of comfort, offering tranquility with fewer users, making it ideal for those seeking peace and quiet.

Located in a desirable part of town, the pool area enhances the overall appeal of the hotel, allowing guests to enjoy both the pool amenities and the proximity to local attractions. Visitors also appreciate the seamless integration of the pool area with the hotel's facilities, noting its cleanliness and strategic location within the property. The positive atmosphere is further enriched by a nearby beach bar serving delightful cocktails, perfect for unwinding after a swim.

Overall, guests find the pool experience at Hotel-Apartamento Las Olas to be exceptional, with many emphasizing the excellent condition and pleasant environment, making it a standout feature of their stay.

4 Star

Hotel-Apartamento Las Olas, once a beacon of four-star expectations, now seems to be struggling to meet the high standards it once promised. Guests have expressed disappointment, particularly with the dining experience. The food appears to lack variety and quality, with typical Canarian dishes absent and offerings limited to standard American-style buffet breakfasts and repetitive dinner options.

The facilities also seem to be showing signs of age, with many reviewers stating an urgent need for renovations across rooms, common areas, and the dining space. Complaints about issues such as leaks and pests further detract from the desired comfort and quality expected from its rating. It seems that while the hotel's potential is acknowledged, the current state requires significant updates to restore its standing and deliver the experience guests anticipate from a four-star establishment.

Yes, Hotel-Apartamento Las Olas has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.

No, a spa isn't available at Hotel-Apartamento Las Olas.

No, Hotel-Apartamento Las Olas doesn't allow dogs.

No, parking facilities aren't available at Hotel-Apartamento Las Olas.

No, Hotel-Apartamento Las Olas doesn't have a gym.

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