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Summary of reviewsThe Country Inn & Suites by Radisson, Louisville East, KY, is widely praised for its convenient location just off Interstate 64. This makes it an ideal spot for travelers, providing easy access to downtown Louisville, major event venues and the airport. Guests appreciate the proximity to shopping, dining options and coffee shops, highlighting the hotel's accessibility and quiet environment. The presence of free breakfast, parking and polite staff only adds to the favorable experience.
Breakfast at the hotel receives mixed reviews. Many guests find the hot offerings delicious and well-stocked with a friendly breakfast staff ensuring a pleasant start to the day. The selection typically includes scrambled eggs, biscuits and gravy, sausages, waffles, pastries and cereals. However, some guests with dietary restrictions found the options limited and a few noted issues with variety and quality.
The rooms are another highlight, often noted for their cleanliness and spaciousness. Many guests mention the comfort of the cozy beds and appreciate the additional amenities such as cable TV. However, some reviews point out minor issues like outdated bathrooms and broken fixtures, as well as occasional musty smells. Despite these downsides, the overall atmosphere in the rooms remains positive with the hotel's large pool adding to the guest experience.
Cleanliness receives commendations from many guests, who appreciate the well-maintained rooms and the attentive housekeeping staff. However, some visitors noted problems like musty odors, dirty elements and uncleaned areas upon arrival. Issues extended to shared spaces such as the smoking section and the pool with some guests reporting poor maintenance.
The staff at the hotel are frequently praised for their friendliness and helpfulness. Guests found the front desk personnel, including Tammy, particularly accommodating and professional. The breakfast staff are also noted for their attentive service, contributing to a pleasant and memorable stay.
The pool, while heated and generally enjoyed by families, receives mixed reactions. Some guests appreciate the indoor heated pool, finding it pleasant and relaxing. However, issues with cleanliness, inconsistent temperatures and outdated facilities have been pointed out, suggesting a need for better maintenance.
Opinions about the beds are divided. Many guests found them comfortable and clean, describing them as a highlight of their stay, while others found the mattresses too firm and the pillows small and thin. This indicates room for improvement in the bedding provided.
Overall, the Country Inn & Suites by Radisson, Louisville East, KY, offers a convenient and comfortable stay with several commendable features, though there is room for improvements in breakfast variety, room maintenance, pool cleanliness and bedding comfort. Show more
Read review summaries for all categories
Categories
Cheap Hotel
This hotel offers good value with complimentary breakfast and comfortable rooms. It suits families and business travelers seeking affordable quality and convenience.
3-Star Hotel
This hotel in East Louisville offers comfortable rooms and standard amenities. It is a reliable option for travelers seeking a convenient and comfortable stay.
Hotel with Indoor Pool
Provides a cozy and welcoming atmosphere with comfortable rooms and a complimentary breakfast. The indoor pool offers a relaxing amenity for guests.
Hotel with Heated Pool
The hotel provides an indoor heated pool for guests to enjoy a warm swim during their stay.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Room Types
Queen Room with Two Queen BedsThis room features a microwave and refrigerator.
King SuiteFeatures a seating area with sofa bed.
One-Bedroom SuiteFeatures 2 TVs and a living room with sofa bed.
Queen Room with Two Queen Beds and Roll-In ShowerThis accessible room features a roll-in shower, microwave, and small refrigerator.
Deluxe One-Bedroom SuiteThis spacious suite features a seating area, sofa bed, and separate desk area.
King Room - Non-SmokingThis double room offers a tea and coffee maker and a TV with cable channels. The unit has 1 bed.
King Room with Whirlpool - Non smokingThe spa bath is a top feature of this double room. This double room features a tea and coffee maker and a TV with cable channels. The unit has 1 bed.
Guest Reviews
7.1
Good
Location
Located just off Interstate 64, Country Inn & Suites by Radisson in Louisville East, KY boasts an exceptionally convenient location. Guests frequently highlight its accessibility to shopping, food options and coffee shops nearby. Its proximity to downtown Louisville, major event venues and the airport makes it an ideal choice whether visiting for the Bourbon Trail or a downtown excursion. The area is noted for being quiet and offers easy access even after long journeys. Free breakfast, free parking and polite staff add to the overall positive experience. Multiple reviews emphasize that it’s a great stop for extended road trips, offering clean, spacious rooms and a decent exterior appearance. Despite occasional noise from events or groups, the location consistently receives praise for being excellent and handy for travelers.
Breakfast
At the 'Country Inn & Suites by Radisson, Louisville East, KY', breakfast received mixed reviews from guests. Many appreciated the hot and ready offerings, describing the breakfast as delicious, well-stocked and a good value for the money. The selection typically included items like scrambled eggs, biscuits and gravy, sausages, waffles, pastries and cereals. Guests found the breakfast staff friendly and the food served fresh and hot with some noting that it saved them time and money.
However, a few guests found the breakfast options limited and unappealing, especially those with dietary restrictions such as gluten allergies. Some pointed out that the breakfast ran out of items and lacked variety with specific mentions of missing bacon or sausage. The presentation and selection were sometimes criticized for being lackluster and a couple of guests noted that the quality of specific items like biscuits and gravy or eggs was subpar.
Overall, while many guests enjoyed the breakfast and found it satisfactory, there were consistent calls for improvement in the variety and replenishment of the offerings.
Rooms
At the Country Inn & Suites by Radisson in Louisville East, KY, the rooms are generally clean and offer plenty of space, allowing guests to feel comfortable during their stay. Many visitors appreciate the spaciousness, noting that even the suites are impressively large. The cleanliness of the rooms is frequently highlighted with several mentions of the areas being well-maintained and refreshed upon guest arrival.
Comfort is a recurrent theme with many guests finding the beds cozy, though a few noted the beds were stiff. The hotel provides useful amenities, including cable TV, which adds to the convenience of the rooms. However, some rooms showed signs of wear and tear with minor issues like broken shower curtain rods or slightly outdated bathrooms.
The atmosphere in the rooms is generally positive, though a few reviews mentioned displeasing odors and some rooms having a musty smell. The overall value of the rooms received mixed feedback, indicating that while cleanliness and space are strong points, some aspects related to room maintenance and amenities might need attention.
As an added bonus, the hotel features a big pool, further enhancing the guest experience.
Beds
Guests at the Country Inn & Suites by Radisson, Louisville East, KY have mixed opinions about the beds. Many reviews highlight positive experiences, noting that the beds were comfortable and clean with some guests describing them as amazing, wonderful and super. However, other reviews point out issues with the firmness of the mattresses, describing them as hard, super stiff and uncomfortable. Several guests also mentioned that the pillows were small and thin, which might detract from the overall sleeping experience. Overall, while a significant number of guests found the beds to be a highlight of their stay, the firmness and type of pillows provided could use improvement.
Cleanliness
Country Inn & Suites by Radisson, Louisville East, KY, has garnered mixed reviews regarding cleanliness. Many guests have praised the hotel for its clean rooms and bathrooms with some highlighting that the facilities were tidy and well-maintained. The housekeeping staff received commendations for their fantastic service and overall very clean accommodations. Visitors also appreciated the friendliness of the staff and the spacious, well-kept rooms which added to their comfortable stay.
However, not all experiences were positive. Several reviews indicated issues with cleanliness, mentioning problems such as musty odors and dirty or outdated elements within the rooms. Specific complaints included uncleaned rooms upon arrival, stains on bedding, moldy smells, dirt in the bathrooms and even roaches. Additionally, some guests reported that areas like the smoking section and the pool water were not properly maintained.
While the hotel offers good value for its location and services, guests hope for improvements in housekeeping to ensure a consistent and pleasant stay for all visitors.
Staff
The staff at Country Inn & Suites by Radisson, Louisville East, KY, receive high praise across many confirmed guest reviews for their friendliness and helpfulness. Numerous guests highlight that the staff are amazing, accommodating and very polite, often going above and beyond to make guests feel welcome. The front desk personnel, including Tammy, are frequently mentioned for their exceptional service and pleasant demeanor. The breakfast staff are also noted for their attentive and friendly nature. Overall, the staff's kindness, professionalism and willingness to help standout, ensuring a positive and memorable experience for visitors.
Pool
The pool at the Country Inn & Suites by Radisson, Louisville East, KY has received mixed reviews. Guests appreciate that the pool is heated, making it a comfortable experience for many, especially those who enjoy warm water. The indoor pool is also a notable feature, providing enjoyment for children and a relaxing environment for adults. Several guests found the pool to be pleasant and a nice place to unwind.
However, there are also comments that the pool area requires better maintenance. Some guests pointed out that the pool was not clean with floating debris and murky water and occasionally had an unpleasant odor. A few mentioned the pool's temperature being either extremely cold or too warm and noted inconsistencies with opening times, leading to some frustration. Additionally, there were remarks about the lack of seating and outdated facilities, such as the absence of a hot tub.
Overall, while the heated indoor pool is a highlight for families and those seeking a relaxing dip, improvements in cleanliness and facility maintenance would enhance the experience.
Yes, Country Inn & Suites by Radisson, Louisville East, KY has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Country Inn & Suites by Radisson, Louisville East, KY.
No, Country Inn & Suites by Radisson, Louisville East, KY doesn't allow dogs.
No, parking facilities aren't available at Country Inn & Suites by Radisson, Louisville East, KY.
Yes, Country Inn & Suites by Radisson, Louisville East, KY has a gym.