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Summary of reviewsThe Hilton Garden Inn Louisville Downtown receives high praise from guests for its strategic location, exceptional staff, and excellent amenities. Nestled in the vibrant heart of Louisville, the hotel is ideally positioned for travelers eager to explore the city’s lively cultural and entertainment scene. Guests appreciate its proximity to popular attractions like Fourth Street Live and the Louisville Palace Theater, as well as easy access to an array of eateries and nightlife venues. The convenience of an attached parking garage and a beautiful rooftop lounge further enhances the overall guest experience.
The hotel's culinary offerings are a standout feature, particularly the 8UP rooftop bar and restaurant, which draws many guests for its quality breakfast and dinner. While breakfast isn't complimentary, its delicious dishes, like short rib hash and banana foster French toast, receive high marks. The rooftop dining area offers a delightful ambiance, contributing to a memorable dining experience whether enjoying a meal or sipping drinks against the backdrop of the city's skyline.
Guests consistently commend the hotel for its cleanliness and spacious rooms, noting the amenities like microwaves, fridges, and desks that make for a comforting stay. Despite minor comments on bed firmness, the general consensus trends toward comfort and satisfaction with the provided accommodations. The staff at Hilton Garden Inn Louisville Downtown stand out for their friendliness and helpfulness, with many specific employees receiving personal accolades for their exceptional service, enhancing the overall guest experience.
The hotel's parking options are considered convenient, albeit with a cost, but the availability of valet and a free shuttle service mitigate potential inconvenience. Overall, the Hilton Garden Inn Louisville Downtown is celebrated for offering a clean, comfortable, and centrally located stay in Louisville, perfectly balancing convenience and hospitality to offer a reliable and pleasant hotel experience. Show more
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Hotel Taking Steps Towards Sustainability
This hotel has obtained ISO 14001:2015 Environmental management system, ISO 50001:2018 Energy management systems, and ISO 9001:2015 Quality management systems certifications. Its on-site restaurant utilizes fresh, sustainable, and organic ingredients.
Family Friendly Hotel
Offers comfortable rooms, on-site dining, and a convenient downtown location. The reliable service and amenities cater well to families.
Dog Friendly Hotel
Offers comfortable rooms and pet-friendly accommodations in a central location. Provides on-site dining options and easy access to downtown attractions. Known for its clean and welcoming environment for pets.
Business Hotel
This hotel offers a business center, meeting rooms, and complimentary Wi-Fi. It also features comfortable rooms and a convenient downtown location.
Hotel with Parking
As a Hilton Garden Inn in downtown Louisville, this hotel likely offers parking options for its guests. This is a valuable amenity for travelers to the city center.
EV charging stations
Accessible Hotel
As a Hilton Garden Inn property, this hotel is committed to providing an excellent experience for all guests, including those with disabilities. Hilton's accessibility standards generally include accessible rooms with features such as accessible bathing fixtures, visual alarms, and notification devices, as well as accessible common areas and a welcoming policy for service animals.
Hotel with Gym
Hilton Garden Inn Louisville Downtown offers a fitness center. The hotel is a suitable choice for those seeking a blend of comfort and fitness amenities.
Hotel with EV Charging Stations
This Hilton Garden Inn in downtown Louisville is listed as having EV charging available for guests.
3-Star Hotel
Located in the heart of downtown, this hotel provides comfortable accommodations with convenient amenities. Guests enjoy the on-site restaurant, fitness center, and indoor pool, making it a great choice for both business and leisure travelers.
Hotel for Honeymoon
Hotel near Nightlife Spots
Room Types
Queen Room with Two Queen BedsThis room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.
King Room - Hearing AccessibleThis hearing accessible room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.
King Room with Sofa BedThis room includes a sofa bed, flat-screen cable TV, coffee machine, desk and mini-refrigerator.
One-Bedroom King SuiteThis room includes a separate living area with a flat-screen cable TV and sofa bed. A coffee machine, desk and mini-refrigerator are also included.
Queen Room with Two Queen Beds - Hearing AccessThis hearing accessible room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.
One-Bedroom King Suite with Roll-in Shower - Mobility AccessibleThis mobility accessible room includes a separate living area with a flat-screen cable TV and sofa bed. A coffee machine, desk and mini-refrigerator are also included.
King RoomThis room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.
King Suite - Hearing AccessibleThis hearing accessible suite includes a separate living room with a sofa bed and a flat-screen TV.
Premium King RoomThis triple room features air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
Premium Queen Room with Two Queen BedsThis quadruple room has air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
8.1
Very Good
Location
Nestled in the vibrant heart of Louisville, the Hilton Garden Inn Louisville Downtown stands out as a prime destination for travelers keen on exploring the city’s lively offerings. The hotel’s location is praised for being remarkably convenient, with guests noting its easy walking distance to everything they'd want to see and do downtown. With its proximity to popular spots like the Fourth Street Live area and the Louisville Palace Theater, visitors find it an ideal choice for attending concerts or indulging in the local nightlife.
Many reviewers highlight the convenience of the location, where excellent eateries, bars, and music venues are just a short stroll away. The downtown setting provides easy access to various attractions, making it a hub for those looking to immerse themselves in the city’s cultural and entertainment scene.
The hotel also benefits from a convenient parking garage and boasts a beautiful rooftop lounge and restaurant, adding to its appeal as a cozy retreat after a day of exploration. Guests appreciate the friendly staff and the well-maintained rooms, which further enhance their stay.
Overall, the Hilton Garden Inn Louisville Downtown offers a perfect base for exploring the city, with its standout location being a key feature in its plethora of positive reviews.
Breakfast
At the Hilton Garden Inn Louisville Downtown, guests consistently highlight the breakfast experience as a standout feature. While there were mentions of service being slow and breakfast not being complimentary, the quality and taste have received high praise overall. Many guests enjoyed their breakfast in the unique setting of the 8th floor, where 8 UP offers not only great views but also delicious and thoughtfully prepared dishes like short rib hash and banana foster French toast. The staff serving breakfast were noted for their friendliness and excellent service, which made the dining experience even more enjoyable.
Despite the occasional hiccup with cold items and an overwhelmed waitress, the positive reviews outweigh the negatives. Guests were impressed by the varied menu and the pleasant ambiance set by the music. The rooftop bar and restaurant also add to the appeal, offering a convenient and delightful dining option. Whether brunch or breakfast, guests have described their experiences as wonderful and amazing. Some guests even received complimentary breakfast vouchers, enhancing their overall stay.
Overall, for those willing to pay extra for a quality breakfast, the Hilton Garden Inn Louisville Downtown provides an enjoyable start to the day with a combination of good food, friendly service, and a memorable atmosphere.
Dinner
The Hilton Garden Inn Louisville Downtown offers an impressive dining experience with its standout feature being the 8UP rooftop bar and restaurant located on the hotel's top floor. Guests frequently highlight the excellent wood-fired pizza and delicious meals, such as the lamb meatballs, which are complemented by a terrific atmosphere. The rooftop setting not only provides an inviting space to enjoy dinner and drinks, especially before heading to a show, but also presents a great spot for socializing with family and friends. The combination of quality food and service contributes to a memorable dining experience despite a somewhat limited menu. Overall, the ambiance and culinary offerings of the rooftop venue make it a notable aspect of the hotel stay.
Rooms
The rooms at Hilton Garden Inn Louisville Downtown seem to impress with their cleanliness and spaciousness. Guests repeatedly mention the large and super clean rooms, highlighting the comfort and ample space each offers. The accommodations are well-appointed, featuring nice furnishings such as microwaves, fridges, and desks, all within a well-maintained environment. Travelers appreciate the hotel's central location, providing easy access to numerous restaurants and attractions, including the added bonus of a rooftop restaurant. Staff consistently receive praise for their friendliness and helpfulness, contributing to the overall positive experience. While a few reviews mentioned less comfortable beds, the general sentiment remains highly favorable regarding room comfort. With convenient parking next to the hotel and a quiet atmosphere, this property provides a welcoming stay for guests visiting Louisville.
Beds
The Hilton Garden Inn Louisville Downtown has garnered a mix of reviews concerning its beds, but many guests highlighted the comfort they experienced during their stay. Numerous reviews mentioned the beds being very comfy and comfortable, indicating a generally positive consensus regarding the quality of sleep. Guests appreciated the super comfortable beds and comfortable beds and pillows, which contributed to a restful night.
While there were a few mentions of beds being hard or uncomfortable, the overall sentiment leaned towards satisfaction with bedding comfort. Guests also commented on the cleanliness of the rooms, reinforcing the pleasant ambiance of the hotel. The friendly staff and convenient location added to the favorable experiences reported by visitors.
Despite differing opinions on bed firmness, the majority of reviews emphasized the positive aspects, making this hotel a valued option for those traveling to Louisville and seeking clean, spacious accommodation where comfort is a priority.
Cleanliness
Nestled in downtown Louisville, the Hilton Garden Inn impresses visitors with its commendable standards of cleanliness. Travelers highlight the hotel's clean and comfortable ambiance, often describing the rooms as super clean and the facility as exceptionally tidy. The hotel itself is noted to be well-kept, with the lobby and rooms meticulously maintained, providing a serene setting for guests. The efficient housekeeping ensures that rooms come equipped with clean towels and necessary toiletries, further enhancing the overall stay.
Guests frequently appreciate the convenience of the hotel's location, pairing well with its clean and inviting environment. The thoughtful and friendly staff only add to the experience, ensuring that the hospitality is as warm as the cleanliness is impeccable. Whether visiting the hotel for its prime location or its commitment to a clean and comfortable stay, the Hilton Garden Inn Louisville Downtown seems to provide an admirable balance, promising a reliable and pleasant hotel experience right in the heart of the city.
Staff
The staff at Hilton Garden Inn Louisville Downtown consistently receive high praise from guests for their exceptional service. Described as very nice, helpful, and incredibly accommodating, the hotel personnel are noted for their super friendly and welcoming demeanor. Guests frequently mention that staff members are courteous, knowledgeable, and quick to assist, making their stay more enjoyable. Specific staff members, such as Chris at the front desk and Kat during check-in, have been highlighted for their exceptional service, showing a personalized touch. Shuttle drivers James and Roderick also earned commendations for their accommodating nature. Despite a minor hiccup with check-in for one guest, the overall assistance was swift and professional. The staff's kindness extends throughout the property, from the front desk to the concierge service. Their warmth and efficiency are highlighted as key factors in enhancing guests' experiences, truly making the staff the shining element of this hotel.
Parking
Hilton Garden Inn Louisville Downtown offers a range of parking options that many guests find convenient despite the additional cost. The attached parking garage is a major plus for visitors, providing easy access and flexible hours consistent with what is advertised online. Some guests appreciate the convenience and ease of parking, noting that it's especially beneficial in a downtown location where parking can often be a hassle. Staff members, particularly the parking attendants and front desk clerks, are frequently mentioned for their helpfulness and efforts in resolving any parking-related issues, enhancing the overall experience. Valet parking is available, offering an efficient alternative alongside the self-parking options. Additionally, the hotel's free shuttle service is a notable amenity, helping guests navigate the area without the need for their personal vehicles. However, it's important to be prepared for the costs associated with parking, which have been highlighted as a downside, with fees generally ranging from $20 to $30 per day. Nonetheless, compared to other downtown locations, some guests find the overnight parking pricing reasonable.
No, Hilton Garden Inn Louisville Downtown doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Louisville Downtown.
Yes, Hilton Garden Inn Louisville Downtown welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Louisville Downtown.
Yes, Hilton Garden Inn Louisville Downtown has a gym.