Hotel Des Alpes
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Summary of reviewsHotel Des Alpes in Lucerne stands out as a model of convenience, charm and scenic beauty, consistently impressing guests with its exceptional location in the heart of the old town. Situated near the Lucerne train station and across from the iconic Chapel Bridge, it offers easy access to shops, cafes and many of the city's prime attractions. The breathtaking views from the hotel, encompassing the Reuss River, mountains and historic landmarks, are a frequent highlight for guests.
The breakfast experience at the hotel garners largely positive feedback, often characterized by its delicious variety and the quality of regional products. Guests appreciate the gourmet options and the lovely scenic views from the breakfast area, enhancing their morning routines. Despite breakfast not being included in the room rate and some finding the à la carte options expensive, the overall quality and service make up for these concerns.
Dining at the hotel's restaurant is frequently described as superb with guests praising the excellent food and cozy atmosphere. The scenic location complements the dining experience and meal vouchers add convenience. Though there are occasional mentions of unmet expectations, the restaurant remains a significant highlight of the stay.
The rooms at Hotel Des Alpes are praised for their cleanliness, comfort and scenic views from the balconies. While some rooms are small and could benefit from a decor update, the overall consensus highlights a comfortable and charming stay. Occasional noise and the absence of air conditioning are noted issues, but these do not overshadow the general positive sentiment.
Cleanliness is a standout feature with the hotel maintaining very high standards in room and facility upkeep. The staff's friendliness complements the spotless environment, contributing to a welcoming and pleasant stay.
The staff are consistently praised for their exceptional friendliness, professionalism and helpfulness, adding significantly to the positive guest experience. The front desk and reception staff, in particular, receive commendations for their accommodating nature and valuable assistance.
The hotel's wifi receives mixed reviews with some guests experiencing strong connections while others face issues with weak signals and poor connectivity. This inconsistency highlights an area for potential improvement.
Hotel Des Alpes is noted for its family-friendly atmosphere, offering spacious suites and child-centric activities that make it ideal for family vacations. Special touches like chocolate treats on arrival and adjoining rooms for larger families enhance the welcoming experience.
For nightlife enthusiasts, the hotel's location provides easy access to a vibrant range of evening entertainment options, ensuring a fun and entertaining stay. Despite some parking challenges, the overall nightlife experience is well-received.
The beds at the hotel are generally praised for their comfort and quality, though variances in guest satisfaction exist with some finding the beds too small or hard. Nevertheless, the positive remarks on bedding comfort are frequent.
As a three-star hotel, Hotel Des Alpes offers good amenities and a favorable price-performance ratio, though improvements could be made in areas like air conditioning and room heating to fully meet three-star expectations.
Business travelers find the hotel well-suited for their needs, offering strategic proximity to business districts, multiple conference rooms and helpful business amenities. The professional and supportive staff enhance the corporate travel experience.
Finally, Hotel Des Alpes excels as a pet-friendly establishment, warmly welcoming dogs and providing special provisions for guests with pets, ensuring a comfortable stay for all furry companions.
Overall, Hotel Des Alpes is a highly recommended venue for its location, cleanliness, friendly staff and scenic views, making it an attractive option for various types of travelers.
Categories
The breakfast experience at the hotel garners largely positive feedback, often characterized by its delicious variety and the quality of regional products. Guests appreciate the gourmet options and the lovely scenic views from the breakfast area, enhancing their morning routines. Despite breakfast not being included in the room rate and some finding the à la carte options expensive, the overall quality and service make up for these concerns.
Dining at the hotel's restaurant is frequently described as superb with guests praising the excellent food and cozy atmosphere. The scenic location complements the dining experience and meal vouchers add convenience. Though there are occasional mentions of unmet expectations, the restaurant remains a significant highlight of the stay.
The rooms at Hotel Des Alpes are praised for their cleanliness, comfort and scenic views from the balconies. While some rooms are small and could benefit from a decor update, the overall consensus highlights a comfortable and charming stay. Occasional noise and the absence of air conditioning are noted issues, but these do not overshadow the general positive sentiment.
Cleanliness is a standout feature with the hotel maintaining very high standards in room and facility upkeep. The staff's friendliness complements the spotless environment, contributing to a welcoming and pleasant stay.
The staff are consistently praised for their exceptional friendliness, professionalism and helpfulness, adding significantly to the positive guest experience. The front desk and reception staff, in particular, receive commendations for their accommodating nature and valuable assistance.
The hotel's wifi receives mixed reviews with some guests experiencing strong connections while others face issues with weak signals and poor connectivity. This inconsistency highlights an area for potential improvement.
Hotel Des Alpes is noted for its family-friendly atmosphere, offering spacious suites and child-centric activities that make it ideal for family vacations. Special touches like chocolate treats on arrival and adjoining rooms for larger families enhance the welcoming experience.
For nightlife enthusiasts, the hotel's location provides easy access to a vibrant range of evening entertainment options, ensuring a fun and entertaining stay. Despite some parking challenges, the overall nightlife experience is well-received.
The beds at the hotel are generally praised for their comfort and quality, though variances in guest satisfaction exist with some finding the beds too small or hard. Nevertheless, the positive remarks on bedding comfort are frequent.
As a three-star hotel, Hotel Des Alpes offers good amenities and a favorable price-performance ratio, though improvements could be made in areas like air conditioning and room heating to fully meet three-star expectations.
Business travelers find the hotel well-suited for their needs, offering strategic proximity to business districts, multiple conference rooms and helpful business amenities. The professional and supportive staff enhance the corporate travel experience.
Finally, Hotel Des Alpes excels as a pet-friendly establishment, warmly welcoming dogs and providing special provisions for guests with pets, ensuring a comfortable stay for all furry companions.
Overall, Hotel Des Alpes is a highly recommended venue for its location, cleanliness, friendly staff and scenic views, making it an attractive option for various types of travelers.
Dog Friendly Hotel
This hotel is located in the Old Town of Lucerne and offers comfortable accommodation for guests traveling with pets.
Hotel near Nightlife Spots
Positioned in the Old Town on Furrengasse, just off the Rathausquai, this hotel is in a vibrant area known for its bars and restaurants along the river, providing direct access to the evening atmosphere.
Hotel with Free Wi-Fi
Offers complimentary Wi-Fi. Provides a blend of comfort and connectivity. Ensures that guests can easily stay connected during their visit to Luzern.
Business Hotel
This hotel is listed among potential business hotel options in Lucerne. It provides standard amenities for business travelers.
3-Star Hotel
Located in the car-free old town of Lucerne, right next to the Chapel Bridge, this hotel is ideally situated for city travelers. It offers easy access to many attractions.
Family Friendly Hotel
About Hotel Des Alpes
License: KZV-SLU-000011
Guest Reviews
Location
The hotel's central position ensures easy access to Lucerne's vibrant shops, cafes and tourist hotspots. It is ideally located for visitors wishing to explore the city on foot with many attractions just minutes away. Apart from its prime location, the hotel is also admired for its welcoming staff and high cleanliness standards.
Staying at Hotel Des Alpes provides guests with the perfect blend of convenience, charm and spectacular views, making it an ideal base for discovering the beauty of Lucerne.
Breakfast
The scenic view from the breakfast area, overlooking the river and mountains, adds an extra touch of charm and relaxation to the morning meal. The service at breakfast is also commended for being friendly and attentive, enhancing the overall dining experience. Many guests also valued the breakfast vouchers provided, which added convenience and a perceived bonus to their stays.
However, it is important to note that breakfast is not included in the room rate, which some guests found disappointing given the hotel's price point. The à la carte breakfast, although high in quality, is cited as being quite expensive and the absence of a buffet option was missed by some guests. Despite these points, the positive aspects of the breakfast at Hotel Des Alpes, from the quality and taste to the lovely setting and good service, appear to outweigh the negatives in the eyes of many visitors.
Dinner
The scenic location and views further enhance the dining experience, making it a favored spot for both hotel guests and outside visitors. The convenience of having a restaurant on the premises, easily accessible via an internal elevator, adds to the overall positive feedback.
Guests appreciate the meal vouchers provided by the hotel, which allows them to enjoy à la carte dining for both breakfast and dinner. Many praised the breakfast for its quality and availability all day and the evening meals for their variety and excellence. The restaurant's decor and casual atmosphere contribute to an enjoyable dining experience.
Though most reviews are positive, a few guests mentioned that the dinner was not up to their expectations. Nevertheless, the overall consensus is that the hotel restaurant is a significant highlight of a stay at Hotel Des Alpes, offering delicious food and great service in a fantastic setting.
Rooms
The interiors of the rooms are described as cozy, comfortable and often beautifully decorated, though some may find the decor a bit outdated and in need of a facelift. While the soundproofing generally performs well, some guests have mentioned noise from neighboring rooms or external sources. Notably, rooms lack air conditioning, which can lead to discomfort during warmer periods.
Upgrades from the reception, such as rooms with sweeping views and more space, are appreciated by guests, contributing to memorable stays. Key highlights include the beautiful location, historical building and functional amenities. However, the overall experience might vary depending on the specific room allocated with some rooms offering more space and better views than others.
Beds
However, the reviews also reflect inconsistencies in guest experiences. While many found the beds to be satisfactory or even wonderful, a few mentioned that some beds were too small, hard or otherwise not as comfortable. Additionally, there were comments about pillows lacking neck support and issues with bed configurations not matching reservations.
Overall, the beds at Hotel Des Alpes are frequently praised for their comfort, cleanliness and quality of bedding, though some variability exists in guest satisfaction.
Cleanliness
Guests also appreciate the hotel staff for their friendliness, which complements the overall clean and comfortable experience. Though some reviews note minor cleanliness issues, such as stains on walls, stripes on floors or small amounts of mold in showers, these instances appear to be the exception rather than the rule. Additionally, a few reviews mention that cleanliness could be improved compared to previous stays, suggesting room for slight enhancements.
Overall, Hotel Des Alpes maintains a high standard of cleanliness that significantly contributes to a pleasant and comfortable stay for its guests.
Staff
Wi-Fi
However, a significant number of reviews pointed out problems with the wifi. Issues such as weak signals, poor or slow connections and complete lack of coverage were frequently mentioned. There were instances where the internet didn't work at all and guests found it frustrating, especially given the poor 4G network coverage in the area. Moreover, some guests felt unsupported when staff responded unhelpfully to their wifi issues.
In summary, while some guests at Hotel Des Alpes enjoyed a reliable wifi experience, others faced significant challenges that affected their stay.
Family
Activity-wise, there's no shortage of entertainment for kids. Children seem to have a great time with the various activities organized for them, ensuring they are well taken care of during the stay. Families have mentioned the enjoyment their children experienced, which speaks to the hotel's ability to cater specifically to younger guests.
Special touches like nice chocolate treats on arrival add to the welcoming family atmosphere. With facilities designed to accommodate young families, including those with babies, the hotel ensures a relaxing and enjoyable experience for all family members. Adjoining rooms for larger families and family events further enhance the inclusiveness and comfort of the stay.
Simply put, Hotel Des Alpes caters exceptionally well to family needs, making it an ideal location for a family-friendly vacation.
Nightlife
3 Star
However, several guests felt that certain aspects could be enhanced to meet the expected three-star standards. Common points of critique include the lack of air conditioning and issues with heating, which affected room comfort. There were also comments on missing three-star facilities and the overall three-star warmth not being felt. Guests suggested that amenities could be more comprehensive to satisfactorily align with the three-star rating. Despite these areas needing attention, the cleanliness of the rooms was a consistent positive note among the reviews.
Business
Business amenities such as WiFi, printer and fax services were noted as very helpful, facilitating smooth business operations. The hotel also boasts a dedicated business center and suites specifically designed for business stays. The staff was described as business-friendly, enhancing the overall pleasant experience for business travelers.
Overall, Hotel Des Alpes provides an ideal environment for business travel with professional facilities and a supportive staff, making it a top choice for corporate visitors.
Dog Friendly
Dogs are permitted to stay in the rooms and the hotel maintains a welcoming atmosphere for pets. Many guests have noted that their dogs appeared to enjoy the setting as well. Such thoughtful touches as the provision of two bowls and a little carpet for dogs in the rooms further enhance the pet-friendly experience. Overall, Hotel Des Alpes stands out for its special care and attention towards its canine guests, ensuring that pets, just like their owners, have a memorable and comfortable stay.
No, Hotel Des Alpes doesn't have any pool.
No, a spa isn't available at Hotel Des Alpes.
Yes, Hotel Des Alpes welcomes dogs.
No, parking facilities aren't available at Hotel Des Alpes.
No, Hotel Des Alpes doesn't have a gym.
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