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Summary of reviewsHotel Luzernerhof in Lucerne consistently receives praise for its exceptional location, situated in the heart of the city with easy access to key attractions. Guests appreciate the convenience of being close to landmarks like the Chapel Bridge and Lion Monument, as well as the proximity to public transportation. Despite its central position, the hotel maintains a tranquil atmosphere, providing a peaceful retreat for travelers.
The breakfast at the hotel is generally well-received, noted for its variety and quality. Guests often commend the selection available at the buffet, which caters to diverse tastes, making it a satisfying start to the day. The service staff play a significant role in enhancing the breakfast experience with their friendly and attentive demeanor. While there is room for improvement in terms of the breadth of options and freshness of some items, the overall experience remains positive.
Rooms at Hotel Luzernerhof are highlighted for their cleanliness and comfort. Visitors find the accommodations cozy, with comfortable beds that ensure restful nights. The tasteful decor and modern amenities, including renovated bathrooms, contribute to a pleasant stay. Although some rooms might be on the smaller side, the efficient use of space and functional furnishings are appreciated by guests.
The hotel is noted for its high standards of cleanliness, with the daily cleaning service described as impeccable. Guests appreciate the well-maintained conditions throughout the premises, which are suitable for both short and extended stays. The accommodating and friendly staff further enhance the guest experience, providing a warm and welcoming atmosphere.
While some guests have raised concerns about the hotel not fully meeting the expectations of a four-star rating, particularly regarding certain facilities, the overall appeal of Hotel Luzernerhof lies in its strategic location and the genuine hospitality of its staff. The hotel offers a comfortable and convenient choice for travelers looking to explore Lucerne, especially those who prioritize location and simplicity over luxury. Show more
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Hotel for Honeymoon
This boutique hotel combines modern comforts with traditional Swiss hospitality. Guests appreciate the intimate atmosphere and personalized recommendations for exploring the area.
Dog Friendly Hotel
A welcoming hotel that allows pets. Located close to the lake and city center, providing easy access to walking routes.
Hotel near Nightlife Spots
Located on Alpenstrasse, this hotel is close to the lake and potentially within walking distance of nightlife along the Alpenquai. Its central location offers access to various entertainment venues.
4-Star Hotel
Hotel Luzernerhof boasts a central location near the train station and the Lion Monument. It offers comfortable accommodations and easy access to Lucerne's main attractions.
Luxury Hotel
Family Friendly Hotel
Romantic Hotel
Room Types
Twin RoomEn-suite room with flat-screen cable TV.
Single RoomEn-suite room with flat-screen cable TV.
Triple RoomThis en-suite room features automatic air conditioning and a flat-screen cable TV.
Junior SuiteThis room features automatic air conditioning, historic-style white furniture, a private bathroom and a flat-screen cable TV.
Apartment with TerraceThis spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The apartment provides a coffee machine and lake views. The unit offers 2 beds.
Guest Reviews
7.2
Good
Location
Situated at the heart of Lucerne, Hotel Luzernerhof offers an ideal location for travelers seeking convenience and accessibility. Guests consistently praise its proximity to key attractions, including the historic Chapel Bridge, the old town, and the serene Lucerne Lake, with Schweizerhofquai just around the corner. The hotel is centrally positioned, allowing visitors to easily explore the vibrant shopping districts, delectable restaurants, and iconic sights like the Lion Monument.
Visitors appreciate the ease of access to transportation, with the main train station only a short walk away and a bus stop directly in front of the hotel. This strategic placement not only caters to tourists looking to visit the old quarter or embark on adventures to Mount Pilatus, but also provides a peaceful ambiance, despite its central location.
While the surrounding area thrives with activity, the hotel manages to maintain a quiet and restful atmosphere, offering a pleasant retreat after a day of exploring. The rooms are clean and well-maintained, complementing the hotel's advantageous setting. Guests affirm that the hotel's position within Lucerne is a standout feature, making it an excellent choice for both leisure and short visits.
Breakfast
At Hotel Luzernerhof, breakfast often garners mixed reactions, yet many guests find it a delightful start to their day. The experience boasts a range of positive aspects, especially in terms of variety and quality. Guests frequently highlight a wide selection and delicious offerings, describing it as a balanced and satisfying meal. It includes a rich buffet with ample choices that can cater to various tastes, making it a great way to begin the day.
The buffet is often praised for its extensive options, and many agree that it provides everything essential for a solid breakfast. Delicious and varied foods ensure that there is something for everyone. Moreover, the attentive and friendlier staff enhance the breakfast experience for several visitors.
However, some comments point towards areas for improvement. While many appreciate the varietal spread, a few guests note that the selection could be broader, specifically suggesting the inclusion of more fresh items, such as bread and fruits. Occasionally, minor downsides include the freshness of baked goods or delays in restocking buffet items.
Overall, the inviting breakfast at Hotel Luzernerhof paired with its central location and hospitable staff manages to start travelers' days on a high note, despite room for certain enhancements.
Rooms
Nestled in a prime location, Hotel Luzernerhof offers a blend of comfort and cleanliness, making it a desirable choice for travelers. The majority of guests found the rooms to be clean and cozy, with comfortable beds ensuring a restful stay. While some rooms are smaller or narrow, they are generally well-equipped and tastefully decorated. Many visitors appreciated the modern, spacious apartments and the updated decor of the premises that promise a pleasant experience.
The hotel seems to excel in delivering rooms that match the photos and descriptions online, with several noting impressive size and layout, particularly the junior suite. The bathrooms are typically well-arranged, clean, and some remodeled, adding to the overall comfort and aesthetic appeal. Despite the compact nature of some rooms, guests often remark on the tasteful and functional furniture that makes good use of available space.
Noise from the street may be an issue for some, but those seeking good value for their money will find the accommodations sufficient for an overnight stay. Additionally, the central location allows easy access to local attractions, providing a blend of tranquility within the hotel and lively surroundings. The cleanliness and modern furnishing throughout the hotel consistently garner positive feedback, enhancing the overall experience at Hotel Luzernerhof.
Beds
At Hotel Luzernerhof, guests frequently commend the comfort and quality of the beds, creating a restful haven after a day of exploration. Visitors consistently highlight the beds as being very comfortable, allowing for a good night's sleep. Many note the high quality of both the upgraded beds and bedding, including clean and nice bed linen, which adds to the overall cozy experience. The foam mattresses receive positive mentions, with some describing the double beds as extremely comfortable. Although a few guests found the mattresses slightly uncomfortable or the pillows too flat, the general consensus leans towards satisfaction with the sleeping arrangements. Cleanliness is also a notable aspect, with rooms and bedding maintained to a high standard, ensuring that each stay is as pleasant as possible.
Cleanliness
Hotel Luzernerhof boasts a reputation for cleanliness and comfort, drawing positive remarks for its immaculate conditions across numerous guest reviews. Visitors frequently highlight the well-maintained rooms, noting their cleanliness and practicality, making them suitable even for short stays. The hotel offers modern bathrooms, with some being recently renovated, and provides daily cleaning service that is described as impeccable.
Guests appreciate the central location of the hotel, which offers easy access to all that Luzern has to offer. The accommodating staff adds to the pleasant experience by being consistently nice and helpful. While the rooms are generally described as clean and cozy, a few reviews suggest that minor improvements could be made regarding bathroom hygiene and occasional dust. However, these issues seem relatively isolated and do not detract significantly from the overall experience.
In conclusion, Hotel Luzernerhof is praised for its consistent cleanliness, friendly service, and convenient location, making it a sensible and comfortable choice for travelers visiting Luzern.
Staff
Hotel Luzernerhof in Lucerne boasts an exceptional team that consistently impresses guests with their kindness and professionalism. Welcoming travelers with warmth, the staff is noted for their friendly demeanor and readiness to assist, offering a genuine sense of hospitality. The reception staff, in particular, is often highlighted for their brilliance and efficiency, making check-in processes smooth and providing helpful recommendations about exploring the city.
Guests frequently commend the staff for their accommodating nature, whether it’s allowing early check-ins when rooms are ready or providing a supportive environment for those needing to work remotely. Breakfast at the hotel is well-liked, with the service staff receiving praise for their friendliness, though occasional feedback suggests the need for improvements in professional interactions.
Across various touchpoints, including reception and breakfast, the staff’s pleasant attitudes leave a lovely impression, contributing positively to the guest experience and creating cherished memories of Lucerne. Though there are minor notes about moments of disinterest and one instance of emotional display during breakfast service, these are overshadowed by the predominantly positive atmosphere created by the team's helpful and cheerful nature. Overall, the hospitality at Hotel Luzernerhof is deemed superb, enhancing the overall stay and enriching the Lucerne experience.
4 Star
Hotel Luzernerhof presents a mixed experience for travelers, particularly when considering the expectations of a four-star establishment. Its most redeeming feature is undoubtedly its convenient location, making it an attractive choice for tourists wielding Swiss Passes who wish to explore the surrounding area with ease. However, expectations set by its advertised four-star rating tend to clash with the reality faced by guests.
Several aspects of the hotel's facilities hint at a more modest standing than the promised four stars. Among these are the notably old windows, which may detract from the overall aesthetic and functionality expected from high-rated accommodations. The general presentability of the hotel could benefit from a more polished approach, aligning it better with the anticipated standards of a four-star establishment.
While it's common for guests to find value in simpler lodging arrangements, there seems to be a consensus that the actual services offered might reflect those of a three-star or even one-star venue, more akin to a well-situated hostel. These factors collectively contribute to the ongoing debate about the authenticity of the hotel's star rating.
Ultimately, Hotel Luzernerhof might serve as a convenient and satisfactory option for those focused on location and simplicity, but might not meet the expectations of luxury or comprehensive services typically associated with established four-star hotels.
No, Hotel Luzernerhof doesn't have any pool.
No, a spa isn't available at Hotel Luzernerhof.
Yes, Hotel Luzernerhof welcomes dogs.
No, parking facilities aren't available at Hotel Luzernerhof.