Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsZenden Hotel Maastricht enjoys high praise from guests primarily due to its prime location right in the heart of the city. Visitors appreciate its easy access to attractions, shops, restaurants and bars, allowing them to explore Maastricht with ease. The hotel's historic setting and views of old houses and the Maas River add a charming ambiance. Despite its central proximity, the quiet and peaceful surroundings provide a serene retreat amidst the vibrant city center.
In terms of accommodations, the hotel offers well-designed, modern and minimalistic rooms and studios that are frequently described as clean, stylish and spacious. Guests are fond of the comfortable beds and well-designed bathrooms, which enhance their stay. Although some guests experienced issues with maintenance and cleanliness, most reviews reflect positive sentiments about the spotless conditions and sleek decor.
The staff at Zenden Hotel Maastricht receives consistent accolades for their friendliness, helpfulness and professionalism. The hospitable reception and personalized customer service significantly enhance the guest experience, making visitors feel welcome and well-cared for throughout their stay.
While the hotel no longer serves breakfast, many guests find suitable breakfast options in the nearby cafes and bakeries. The fully equipped kitchens in the studio rooms also provide an alternative for guests wishing to prepare their own meals.
The hotel's swimming pool, though occasionally critiqued for its availability and size, is a notable feature. Guests appreciate its clean, warm water and see it as a luxurious and relaxing bonus. However, the limited hours and frequent use for swimming lessons sometimes restrict access.
The hotel is also praised as a family-friendly destination, offering spacious family rooms and a welcoming environment, making it suitable for family getaways. The nearby nightlife can lead to nighttime noise disturbances, but the prime location near entertainment venues is an advantage for guests looking to explore the city’s vibrant offerings.
Internet connectivity has garnered mixed reviews with some guests reporting strong, reliable WiFi and others experiencing unstable connections. The comfortable and high-quality beds are often highlighted, though opinions on their firmness vary, indicating room for improvement based on personal preference.
In conclusion, Zenden Hotel Maastricht is a highly recommended choice for those seeking stylish and convenient accommodations in the heart of Maastricht. Its central location, friendly staff, modern amenities and unique features like the indoor heated pool make for a comfortable and memorable stay, despite some areas for improvement. Show more
Read review summaries for all categories
Categories
Hotel near Golf Courses
Its location in Maastricht makes it a suitable base for exploring nearby golf courses.
Hotel near Nightlife Spots
Located on Sint Bernardusstraat, this hotel is a short walk from Onze Lieve Vrouweplein and the surrounding area, providing good access to bars and nightlife.
Small Hotel
This design hotel provides a modern and stylish experience with a focus on minimalist aesthetics. It offers a tranquil environment with unique rooms, ideal for a peaceful and intimate stay.
3-Star Hotel
Located within three monumental townhouses near the Maas River, this hotel features a unique interior design by Wiel Arets. It offers unique rooms and extra-long beds for enhanced comfort.
Historic Hotel
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Cheap Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Studio ApartmentThese spacious studios feature a fully equipped modern kitchen. Some of the studios have private patios. Clean bed linen and towels are provided 3 times per week.
Please note that the studios are located in a nearby building, a 2-minute walk from the main hotel.
Urban RoomThis room has a glass shower, extra long Auping beds and a luxurious design bathroom.
Patio RoomA room with sneak-peek street views and a private courtyard.
Wow RoomThis Larger room is bright, has city views and a free standing bath.
Family StudioThe spacious family room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The family room provides a wardrobe, a safe deposit box, a sofa, parquet floors, as well as a TV. The unit offers 2 beds.
Budget Double RoomThe unit offers 2 beds.
StudioThe unit has 2 beds.
Guest Reviews
8.3
Very Good
Location
Zenden Hotel Maastricht boasts a prime location that resonates strongly with its guests, many of whom highlight its central position as one of its best features. Situated right in the heart of the city, the hotel offers easy access to an array of attractions, shops, restaurants and bars, enabling guests to explore Maastricht with ease on foot. Nestled in the historic part of town, the hotel provides stunning views of old houses and the Maas River, lending a scenic charm to the stay.
Reviewers appreciate the hotel’s peaceful setting despite its central proximity, enjoying its quiet streets and tranquility amidst the vibrant city center. The hotel’s immediate surroundings are described as beautiful and cozy with the old town's charm enhancing the overall ambiance. A convenient location near major city landmarks, including Onze Lieve Vrouweplein and Vrijthof, makes it an ideal base for sightseeing and experiencing local culture.
The hotel's blend of historical and modern design elements impresses guests, as does its close vicinity to organized parking, making it an accessible and practical choice for travelers. Whether for a short trip or a longer stay, guests consistently praise the perfect positioning of Zenden Hotel Maastricht, noting that everything is within easy walking distance, ensuring a comfortable and memorable visit to this captivating city.
Breakfast
Zenden Hotel Maastricht has garnered various reviews regarding its breakfast options or rather the lack of them. Guests consistently point out the absence of breakfast at the hotel, which is no longer available due to various reasons, including past operational decisions and the impact of COVID-19. Despite this, the hotel's location appears to compensate for this shortfall, as numerous guests highlight the abundance of nearby cafes, restaurants and bakeries where delightful breakfast options are readily available. For those staying in the apartment-style studios, the ability to prepare their own breakfast with items sourced from local bakeries is seen as a convenient alternative. Nonetheless, some visitors miss the convenience of having breakfast served at the hotel and would appreciate even a small breakfast offering or better facilities for self-catering. The feedback hints at an opportunity for the hotel to consider reintroducing some form of breakfast service to enhance guest satisfaction.
Rooms
Zenden Hotel Maastricht offers an array of beautiful and spacious rooms, many of which are styled as studios or apartments. Guests frequently praise the rooms for their modern and minimalistic design with sleek decor that includes stylishly simple furnishings and bright, clean spaces. The studios often come equipped with amenities such as a kitchen, terrace and roomy lounge areas, providing all the comforts of home.
Many guests highlight the large, comfortable beds and the well-designed bathrooms, some of which feature standalone bathtubs and walk-in showers. The luxurious and spacious suites often leave a lasting impression with several guests noting the "wow" factor of the rooms and the excellent views over the Maas river.
The hotel's central location is another significant advantage with many rooms and studios offering quick access to the city's attractions while maintaining a quiet ambiance conducive to restful sleep. Guests appreciate the modern, tastefully decorated interiors and the functional room layouts that enhance their stay.
While the majority of reviews are positive, noting the spotlessly clean rooms and excellent room facilities, some guests have encountered issues with maintenance and cleaning standards. Occasional complaints about outdated decor and insufficient cleaning during extended stays were noted, but they are relatively rare in comparison to the overwhelming praise.
Overall, Zenden Hotel Maastricht is a prime choice for travelers seeking stylish and spacious accommodations in the heart of Maastricht, offering a blend of modern luxury and home-like comfort.
Beds
The beds at Zenden Hotel Maastricht have received extensive feedback from guests, featuring a mix of positives and negatives. Many guests praised the beds for their high level of comfort, referring to them as extremely comfortable, delightful and great. Descriptions such as delicious, super comfortable and comfy were common. Some appreciated the nice thick pillows and found the sleeping quarters satisfactory overall with phrases like the beds were excellent and the large bed being especially favored.
However, comfort was not universally experienced. Several guests felt the beds and mattresses were too soft, sometimes leading to sagging. Issues such as hollow mattress, sagging bed and mattress that could be improved were mentioned. While some found the softness desirable, others noted it as a significant drawback with beds being described as sagging or lacking firmness.
The pillows received mixed feedback as well; some guests found them comfortable, while others noted they were too thick or poor in quality. Insufficient pillow count was also a point of concern for a few.
Overall, guests had varied experiences with the beds at Zenden Hotel Maastricht with comfort largely dependent on personal preference. While many found the beds to be an integral part of a restful stay, others struggled with the softness and quality of the bedding.
Cleanliness
The cleanliness of Zenden Hotel Maastricht has garnered mixed reviews from guests. On a positive note, numerous visitors highlighted aspects such as clean, tidy and fully furnished rooms. Many praised the spotless conditions and modern vibe of the studios, describing them as spacious, luxurious and centrally located. Guests often noted that the hotel featured a clean and bright ambiance with well-maintained, white interiors conveying a fresh atmosphere.
However, several reviewers indicated that the cleanliness standards fell short in various areas. Complaints included dusty surfaces, dirty floors and insufficient attention to cleaning. The bathrooms, in particular, received criticism for not being hygienic with issues like lime scale and mold noted. Furthermore, some guests observed that the cleanliness of their rooms deteriorated over their stay with housekeeping missing cleaning sessions, leading to accumulations of dust and grime.
Common areas and specific features, such as the swimming pool and kitchen appliances, also faced critique for lacking thorough maintenance. Some reviews pointed out that despite the initial appearance of cleanliness, closer inspection revealed shortcomings such as dirty curtains, crumbs and foreign hairs.
In summary, while Zenden Hotel Maastricht often meets standards of cleanliness with a stylish, modern presentation, there are recurring inconsistencies that suggest room for improvement. The mixed feedback underscores the need for the hotel to enhance its cleaning services to ensure a consistently high standard for all guests.
Staff
Zenden Hotel Maastricht boasts a commendable reputation when it comes to its staff, highlighted consistently in guest reviews. The personnel are frequently described as friendly, accommodating and helpful, creating an atmosphere of warmth and welcome from the moment of reception. The owners and managerial staff also receive high praise for their approachability and attentiveness, often going out of their way to fix issues promptly and ensure smooth communication. The overall professionalism combined with a personal touch adds a unique charm to the stay.
Guests notably value the dependable and proactive customer service, marked by efficient solutions and reliable assistance, whether it be during initial communication or throughout their stay. Reviews emphasize the hospitable reception with staff members extending their helpfulness to tasks such as luggage handling and offering local advice. This attentiveness does not go unnoticed and greatly enhances the guest experience, reflecting the staff’s commitment to hospitality.
While some reviews mention occasional lapses in staff presence, the overarching narrative is one of an exceptionally friendly and competent team. The welcoming demeanor of the staff, coupled with their readiness to assist, significantly contributes to the hotel's appealing environment, making a stay at Zenden Hotel Maastricht not just comfortable, but notably enjoyable.
Wi-Fi
Guests at Zenden Hotel Maastricht have varied experiences regarding the WiFi. Many have praised the hotel's WiFi, describing it as good, very good, excellent, strong, fast and reliable, offering stable internet access and solid reception. On the other hand, several guests reported issues with the WiFi, noting that it was unstable, weak or non-existent at times. Some mentioned that the WiFi barely worked, kept dropping out or didn't work properly, while others experienced temporary fixes that soon failed. Overall, while some visitors have had positive experiences with the hotel's internet, others have encountered inconsistencies and connectivity problems.
Pool
Zenden Hotel Maastricht's swimming pool has garnered various reviews from guests with many highlighting its positive aspects. The indoor pool is often described as a pleasant and relaxing feature with guests appreciating its warm, heated water. It's seen as a lovely surprise and a nice treat, especially after a day of walking. The pool is also praised for being clean and beautifully refurbished, adding a touch of luxury to guests' stay.
However, several guests have noted some drawbacks. The pool's availability is limited due to swimming lessons, often making it inaccessible during peak hours. Some found the opening hours strange and restrictive with it sometimes only being available from 9 am onwards or closed in the mornings for unclear reasons. Others mentioned that the pool is on the smaller side and can get quite busy, making it challenging to swim or relax during crowded times.
Despite these limitations, the pool remains a unique selling point of the hotel. It's seen as a pleasant bonus with modern amenities, providing a delightful option for swimming and fitness. Families have also appreciated the pool with kids having a great time during their stay. While the pool's schedule and size might require some planning, its overall appeal as a clean, warm and relaxing facility shines through in the reviews.
Family
Zenden Hotel Maastricht is touted as a family-friendly destination, offering all the necessary comforts for a family stay. The family studio and family rooms ensure ample space and convenience. Many guests, including those traveling with groups of friends and family members, praise the hotel for its stylish appeal and the warmth of its family-run management. Families who have stayed at the hotel report having a great time, underscoring its suitability for a memorable family getaway. While there was an instance of unattended luggage, the overall consensus highlights the dedication of the family running the hotel in providing a welcoming and enjoyable experience for families.
Nightlife
Zenden Hotel Maastricht enjoys a prime location near the city center, making it convenient for those looking to explore the vibrant nightlife. However, guests have noted that its proximity to lively streets can result in considerable noise at night, potentially disrupting sleep. While some appreciate the easy access to entertainment venues, others have mentioned that the urban environment contributes to nighttime disturbances. Despite this, there are occasional mentions of the hotel being nice and quiet at night. Travelers who value a central location for nightlife should consider the trade-off with the potential for street noise. Sound insulation could be a point of improvement for a more restful experience.
Heated Pool
Zenden Hotel Maastricht features a modern heated pool that appears to be a highlight among its guests. Reviewers frequently mention the pleasant warmth of the indoor pool, making it an ideal place to relax. Many appreciated the opportunity to enjoy a swim at night and found it especially refreshing after a day of walking. The overall sentiment towards the pool is highly positive with guests consistently noting its nicely heated temperature.
Indoor Pool
Zenden Hotel Maastricht features a modern indoor swimming pool that has left a lasting impression on many of its guests. This covered pool is not only accessible from within the hotel, making it extremely convenient, but is also noted for its warm and inviting temperature. Guests have frequently enjoyed this lovely facility with some mentioning it as a highlight of their stay. Many visitors appreciated the opportunity to take a night swim, emphasizing the pool's appeal at various times of the day. Although on the smaller side, the pool has been described as beautiful and fantastic, underscoring its positive reception. Some visitors took advantage of swim lessons offered, adding an extra layer of utility to their experience. The pool has consistently been used frequently and found to be a delightful feature, contributing greatly to the hotel's recommended status.
Historic
Zenden Hotel Maastricht boasts a prime location right in the heart of the city's historic center. Surrounded by a charming and quaint historic neighborhood, the hotel provides easy access to numerous significant sites. The building itself is a beautiful blend of modern design within a historic structure and guests have praised the minimalist studios and apartments for their tasteful integration into the old building. The views from the hotel, especially from the back windows, capture the essence of Maastricht's historic environment, making it a delightful place to stay for those interested in the city's rich past.
Yes, Zenden Hotel Maastricht has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Zenden Hotel Maastricht.
No, Zenden Hotel Maastricht doesn't allow dogs.
No, parking facilities aren't available at Zenden Hotel Maastricht.