Summary of reviewsThe Sonesta Maho Beach All Inclusive Resort Casino & Spa is a great choice for those seeking a stress-free arrival and departure with its convenient location just four minutes from the airport. The hotel is situated within a bustling area filled with shops, restaurants, bars and a casino, providing plenty of on-site entertainment options. Guests appreciate the clean and comfortable rooms with well-stocked minibars and some even had great views. The staff is friendly and quick to address issues and the facilities are well-maintained overall. The pool and beach area are described as fun and lively spots to spend a vacation with plenty of events and night-time activities available. The hotel offers a variety of restaurants and bars that cater to all tastes and the staff is incredibly welcoming. The concept of all-inclusive makes your stay stress-free and guests who have stayed in the adult-only section highly recommend it. Overall, the Sonesta Maho Beach All Inclusive Resort Casino & Spa is praised for its all inclusive experience and services, making it a great option for families or anyone seeking a relaxing getaway. Show more
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Categories
Resort with All Inclusive Packages
Luxury Resort
Resort near Golf Courses
Beachfront Resort
Resort near The Beach
Resort for Honeymoon
Casino Resort
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Children's Pool Outdoor Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
Resort for Yoga
4-Star Resort
Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes Await government regulations to enter St. Maarten
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by touchscreen interface (self check-in kiosk) contact less pre packed,sealed package
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 2 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 2 or family travel together
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Sandals Platinum Protocols of Cleanliness
CERTIFIED IN COVID-19 AWARENESS
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: 07/01/2020
Answers last updated by Sonesta Maho Beach All Inclusive Resort Casino & Spa
Standard Room with Garden ViewThis room features views of the garden.
Standard Room with Pool ViewBrightly coloured, well-equipped room with private balcony, offering breathtaking views of the Caribbean Sea and tropical pools. Includes designer bathroom amenities and cable TV.
Standard Double RoomThe all-inclusive rate includes:
- Breakfast, lunch and dinner, as well as snacks throughout the day
- Unlimited beer, spirits and soft drinks
- Minibar refilled daily with soft drinks and water
- All hotel taxes and gratuities
- Reservations at resort restaurants
- Nightly themed parties and live entertainment
- Free use of the gym and daytime activities, including aerobics, board games, darts, table tennis, snorkelling and water aerobics
Please note that no extra guests can be accommodated in this room type.
Premier King or Twin Room with Island ViewThe spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
Premier Room with Ocean ViewThe spacious double room offers air conditioning, soundproof walls, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
One-Bedroom SuiteThis spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as pool views. The unit offers 2 beds.
Superior Double RoomThe unit offers 2 beds.
Double Room with Garden ViewThe unit offers 2 beds.
Deluxe Double Room with BalconyThe unit offers 2 beds.
Double Room with Pool ViewThe unit has 2 beds.
Double Room with Balcony and Sea ViewThe unit offers 2 beds.
King Suite with Ocean ViewThe unit has 2 beds.
About Sonesta Maho Beach All Inclusive Resort Casino & Spa
The Sonesta Maho Beach All Inclusive Resort Casino & Spa boasts a great location, which has been praised by many guests. It's conveniently located just four minutes from the airport, making it an ideal choice for those seeking a stress-free arrival and departure. Plus, the hotel is situated within a bustling area filled with shops, restaurants, bars and a casino, providing plenty of on-site entertainment options. Despite its proximity to the airport, the resort is just a short stroll from some of the area's most popular attractions, including Simpson Bay, Mullet Beach and Maho Beach. Guests can even watch planes land at the latter location. The hotel is clean and staffed by friendly professionals who are committed to providing the best possible experience for their guests.
Breakfast
The breakfast at Sonesta Maho Beach All Inclusive Resort Casino & Spa offers a large and varied choice of food, ranging from breads to fruits, meats and salads. Guests enjoy the buffet from breakfast to dinner with many delicious and healthy options available. Although some found the buffet to be repetitive, others found it to be very good with plenty of food to choose from. However, there were some comments about the breakfast being over-crowded when the hotel's occupancy increased. Overall, guests thought that breakfast was good but with room for improvement, such as adding more fruit selections, providing an extra toaster or increasing staff for dining.
Dinner
The dinner options at Sonesta Maho Beach All Inclusive Resort Casino & Spa received mixed reviews from guests. Some restaurants have a dress code which some found inconvenient. Guests appreciated the Buffet dinner and the Palms Grill restaurant where you could cook your own food. The Italian restaurant stood out, while some guests found the food options repetitive and in need of improvement. Some guests also experienced issues with the quality of the food and a few reported food poisoning. The dinner service was sometimes complicated due to limited opening hours of certain restaurants. However, guests enjoyed the ahi tuna steak seared on a hot rock at their table and rated the food quality above average. Overall, while some guests found the food mediocre and the service lacking, there were still many enjoyable options to choose from.
Rooms
The Sonesta Maho Beach All Inclusive Resort Casino & Spa offers a variety of rooms, some with stunning sea views and comfortable beds. Guests appreciated the clean and spacious rooms with well-stocked minibars and some even had great views. Although some rooms needed updating with a fresh coat of paint and better maintenance, most guests were satisfied with their stay. However, some guests reported issues with cleanliness and basic amenities like soap and towels. Others had to deal with noise issues from nightclubs nearby, while some had trouble with their rooms not being ready upon check-in or not being properly cleaned. The hotel staff, including restaurant and security staff, received positive reviews, although a few guests had negative experiences with management. Overall, the Sonesta Maho Beach All Inclusive Resort Casino & Spa offers nice rooms, but guests should be aware of potential noise and cleanliness issues and should confirm that their requested room type is available.
Beds
Guests who have stayed at the Sonesta Maho Beach All-Inclusive Resort Casino & Spa have had mixed experiences with the beds. Some guests found the beds to be comfortable and enjoyable to sleep in, using phrases like "fijne bedden" and "literie confortable." However, others were disappointed with the size of the beds with complaints like "lits doubles petits" and "lit trop petit pour 2 personnes." While some guests were disappointed with the size of the beds, others noted that they are usually quite large with King-sized beds, but were smaller than expected during their stay. Despite some negative comments, most guests seemed to enjoy their experience and found the beds at the resort to be comfortable.
Cleanliness
The Sonesta Maho Beach All Inclusive Resort Casino & Spa is a wonderful choice for a vacation with reviews praising the cleanliness of the facility. Many guests complimented the clean and comfortable rooms, while some mentioned minor issues with the bathroom. The resort is generally very clean with occasional lapses in cleanliness noted in some areas. Nevertheless, the staff is friendly and quick to address issues and the facilities are well-maintained overall. While some guests did have complaints about the quality of service and a few issues with cleanliness, the vast majority of reviewers enjoyed their stay at this resort.
Staff
If there's one thing that stands out at the Sonesta Maho Beach All Inclusive Resort Casino & Spa, it's the staff. The majority of guests had only positive things to say about the team with many praising their professionalism and welcoming attitude. Guests specifically named staff members who stood out, like Nora, Cedric and Raul, who all went above and beyond to make guests feel at home.
However, there were a few negative comments about staff, including rude front desk personnel and unhelpful restaurant staff. Some guests also noted issues with language barriers, as some staff members didn't speak French or other languages besides English. A handful of guests also had negative experiences with certain staff members not being accommodating or helpful in resolving issues.
Despite a few negative comments, the overwhelming majority of guests had great things to say about the staff. From friendly bartenders to helpful doormen, the staff truly made a difference in the guest experience.
Pool
The pool at Sonesta Maho Beach All Inclusive Resort Casino & Spa is a highlight for many guests. It is described as huge and never feeling overcrowded with plenty of sun loungers available both around the pool and on the nearby beach. However, some guests did mention that the pool bar closed too early and that there could have been more staff to serve the large number of guests. The pool flooring also needs updating in some areas. The pool area is described as lively with entertainment and occasionally loud music. It can get busy, so guests are advised to get up early to secure their preferred sun loungers. The children's pool and slides are popular with families and the swim-up bar and casino add to the fun atmosphere. The location of the pool provides the nicest view of Maho Beach, but guests looking for peace and quiet are advised to book island-view rooms instead of pool or garden views. Despite some small issues, guests overall enjoyed the pool and beach area and found it to be a fun and lively spot to spend their vacation.
Beach
Guests of Sonesta Maho Beach All Inclusive Resort Casino & Spa are impressed with the hotel's location, right on the beautiful Maho Beach. The azure blue sea and white sand make for a picturesque setting and guests appreciate having the choice to relax on the beach or by the pool. The resort is conveniently situated within a village of shops, a casino, a market and other places to eat. Maho Beach offers a unique experience, as guests can watch planes land nearby. Those who prefer a quieter atmosphere may enjoy the breathtaking Mullet Bay Beach, which is just a short drive away. The hotel’s location receives praise despite being near an active street and the beach view is considered to be one of the nicest. With plenty of events and night-time activities available, guests have lots to do. The hotel's own beach is exceptional and guests can enjoy the use of sun loungers on the sand. The food is also highly recommended, making the resort an ideal option for those seeking an all-inclusive experience.
Parking
Guests of the Sonesta Maho Beach All Inclusive Resort Casino & Spa have mixed reviews about the parking situation. Some mention that parking is not included in the price and must be paid for separately. However, others report that the fee for parking is reasonable at $10 per day. While limited spaces can be an issue, there are options to park for free elsewhere. Some note that the hotel's underground parking is secure and convenient for rented cars. However, others warn that the parking lot is run by dishonest individuals. Overall, parking can be a minor inconvenience, but it does not detract from the wonderful experience of staying at the Sonesta Maho Beach All Inclusive Resort Casino & Spa.
Family
The Sonesta Maho Beach All Inclusive Resort Casino & Spa is a great destination for families with children. The resort offers a range of kid-friendly activities, including a children's pool and organized afternoon activities. Guests appreciated that despite the presence of kids, the noise level was reasonable. For families traveling with infants, the hotel accommodated requests for late checkouts. Some reviewers noted that the teen area could use improvement, but overall, the hotel was well-adapted to children's needs. Families with children looking for a safe and entertaining vacation spot would enjoy this resort.
All-Inclusive Packages
If you're looking for a fantastic all inclusive experience, Sonesta Maho Beach All Inclusive Resort Casino & Spa might be the perfect fit for you. The hotel offers a variety of restaurants and bars that cater to all tastes and the staff is incredibly welcoming. The concept of all-inclusive makes your stay stress-free and guests who have stayed in the adult-only section highly recommend it. Food quality is a highlight with plenty to eat and a lot of variety. The positives mentioned by reviewers include the great location, transport links and a lively atmosphere. However, some guests did point out areas of improvement, including the need for traditional island food, better communication about restaurant schedules and longer operating hours for facilities. Overall, the hotel is praised for its all inclusive experience and services, making it a great option for families or anyone seeking a relaxing getaway.
Yes, Sonesta Maho Beach All Inclusive Resort Casino & Spa has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Sonesta Maho Beach All Inclusive Resort Casino & Spa.
No, Sonesta Maho Beach All Inclusive Resort Casino & Spa doesn't allow dogs.
Yes, parking facilities are available at Sonesta Maho Beach All Inclusive Resort Casino & Spa.
Yes, Sonesta Maho Beach All Inclusive Resort Casino & Spa has a gym.