The staff at The Ascott have been praised by guests for their warm and welcoming attitude. Many guests commented on the staff's friendliness and helpfulness, whether it was allowing guests to collect keys early, serving morning coffee with a smile, or being attentive and pleasant throughout their stay. The proprietor was particularly noted for being kind and funny, while the host and manager were exceptional. Though there were some negative comments about staff being blunt or arrogant on a few occasions, these were rare and most guests felt that the staff were lovely and accommodating. One guest even described the staff as "super friendly." Special mentions were made for specific staff, such as a lovely lady serving breakfast and June, who "couldn't do enough" for a guest. All in all, The Ascott's staff received high praise from guests for their excellent customer service and warm, friendly demeanor.