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Summary of reviewsComplejo Hotelero Saga emerges as a strategically placed stopover destination, particularly advantageous for travelers heading to or from Southern Spain, France or Portugal. Its proximity to the highway offers easy access without deviating much from the travel route and despite this closeness to the road, the hotel maintains a peaceful atmosphere ideal for rest. Pet owners will find the pet-friendly policy advantageous, ensuring their pets are welcomed. The hotel boasts amenities such as a well-maintained swimming pool, which provides a refreshing break for weary travelers.
The hotel's rooms are spacious and comfortable, particularly beneficial for families or groups. Cleanliness generally receives high marks with guests appreciating the clean and well-organized spaces. The beds, while offering varying degrees of comfort, generally contribute to a restful stay. However, some rooms show signs of aging and could benefit from renovations, but they still meet basic expectations for comfort and value.
Dining at Complejo Hotelero Saga is a highlight for many guests. The restaurant offers a variety of traditional Spanish dishes that are well-presented, tasty and reasonably priced with set menus providing good value for money. The attentiveness and friendliness of the restaurant staff enhance the dining experience, making it a significant positive note for the hotel. Breakfast, while included, receives mixed reviews. It is often described as basic with some guests appreciating the traditional elements but others finding it sparse and lacking in variety.
The friendliness and helpfulness of the staff contribute significantly to the overall positive experience. Many guests have praised the kind and professional treatment from staff members, particularly in reception and the restaurant. Specific individuals like Victoria, Rafael and Diego are frequently mentioned for their excellent service. However, there are occasional comments about inconsistent service quality.
Facilities such as free parking right in front of the hotel and a business center meet practical needs, making it convenient for both family travelers and business professionals. The WiFi service, while free, mainly works well in the common areas but could be improved in the rooms.
The outdoor pool is a standout feature, described as clean and inviting, offering a perfect spot for relaxation. It is consistently mentioned as adding a pleasant dimension to the stay.
Overall, Complejo Hotelero Saga is a practical and comfortable choice for those in need of a convenient, clean and welcoming overnight stop during their travels. Its combination of strategic location, friendly staff, good food and effective amenities make it a commendable choice for various types of travelers. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Cheap Hotel
Accessible Hotel
Hotel with Tennis Courts
Hotel with Outdoor Pool
Room Types
Twin RoomThis air-conditioned room comes with an en-suite bathroom with bath or shower.
Single RoomThis air-conditioned room comes with an en-suite bathroom with bath or shower.
Triple RoomThis air-conditioned room comes with an en-suite bathroom with bath or shower.
Family RoomThis air-conditioned room comes with an en-suite bathroom with bath or shower.
Guest Reviews
6.9
Rated
Location
Complejo Hotelero Saga stands out as a strategic choice for travelers seeking a convenient overnight stop along their journey, especially for those heading to or from Southern Spain, France or Portugal. The hotel's standout feature is its location right off the highway, which provides easy access and minimal deviation from travel routes, making it ideal for breaking up long drives. Despite its proximity to the busy road, guests appreciate the quiet atmosphere conducive to a restful night.
For those traveling with pets, the pet-friendly policy adds to the appeal, ensuring that furry companions are welcome. The hotel also features amenities such as a swimming pool, providing a refreshing break for weary travelers. However, it's worth noting that the hotel is not positioned for extended vacations, as it is more of a practical stopover spot rather than a destination in itself.
While some guests find the initial access a bit confusing and note the lack of nearby attractions, the overall consensus is that Complejo Hotelero Saga excels in meeting the needs of travelers seeking a comfortable and convenient rest stop. With its large, comfortable rooms, good quality homemade meals and straightforward access to the main motorway, it effectively caters to those on the move.
Breakfast
While the 'Complejo Hotelero Saga' offers a breakfast included in the room price, it earns mixed reviews from guests. Many find it basic and minimalistic, describing it as a simple continental choice with toast, coffee and occasionally pastries. Some praise it as authentic and very good, appreciating traditional Spanish elements and fresh ingredients. A few describe it as adequate and standard. However, numerous guests express dissatisfaction, finding the breakfast sparse, lacking variety and sometimes unappealing with items like canned tomato and ham of questionable quality. Service complaints include waitstaff issues and insufficient options, especially for those with dietary restrictions. The breakfast does occasionally get highlighted for excellent service, particularly from individuals like Diego in the cafeteria. Overall, while there are commendable aspects, many feel there is significant room for improvement.
Dinner
Complejo Hotelero Saga's dining experience receives largely positive feedback from its guests, highlighting a variety of favorable attributes. The menu is described as very acceptable and plentiful with good portions, offering homemade meals that are well-presented and taste great. The food, often noted as traditionally Spanish, is regarded as good, delicious and reasonably priced with specific mention of an excellent price-quality relationship. The restaurant's ambiance is commended with attentive and friendly staff enhancing the dining experience.
Guests appreciate the good value-for-money aspect of the evening meals with set menus available at affordable prices, such as €12 for a complete menu that includes drinks, dessert and coffee. The evening meal options are praised for their variety and affordability. In particular, the dinner menu receives high marks with some guests specifically noting that the chef deserves a top rating for the quality of the dishes.
While there are a few negative comments about the food being less than satisfactory and lacking in certain areas, the majority of reviews reflect a positive dining experience. Overall, the restaurant at Complejo Hotelero Saga stands out for its good food, reasonable prices and commendable service, making it a strong element of the hotel's offering.
Rooms
The rooms at Complejo Hotelero Saga are characterized by their spaciousness and comfort, particularly for families or groups. Guests often appreciate the sizable rooms and the comfort of the beds, highlighting the practicality for a night’s rest. Cleanliness is a consistent positive point with many reviews noting the rooms as clean and the showers as pleasant. Although some bathrooms are on the smaller side, they are maintained well.
On the downside, the hotel rooms are dated and could benefit from significant renovations. Issues such as poor soundproofing, old facilities and occasional musty smells are mentioned. Some rooms are poorly heated or cooled and there have been instances of inadequate room preparation. Despite these drawbacks, the rooms largely meet basic expectations for comfort and value, fitting the bill for a short stay with satisfactory amenities.
Beds
Guest reviews of the Complejo Hotelero Saga reveal a mixed experience when it comes to the hotel beds. On the positive side, several guests found the beds to be comfortable with some even describing them as excellent and very good. A few mentioned new or very comfortable mattresses which contributed significantly to their satisfaction. The spacious rooms and overall cleanliness of the hotel also received positive mentions.
However, a number of reviews pointed out less favorable aspects. Many guests noted that the beds and mattresses are quite old and sometimes worn out, leading to discomfort. Some beds were described as full of springs or unbearably hard with one guest even mentioning mattresses infested with bugs. Several reviewers commented on itchy bedding, broken beds and furniture that felt outdated. The setup of the beds was considered strange by some with the arrangement occasionally described as cramped.
Overall, while there are pockets of guests who appreciated the comfort and quality of their beds, a substantial number of reviews highlight the need for significant updates and improvements to ensure a consistent experience across all rooms.
Cleanliness
Complejo Hotelero Saga has garnered positive feedback from guests regarding its cleanliness. Reviews highlight the overall cleanliness of the rooms and common areas with many guests noting that the rooms were very clean organized and comfortable. The hotel offers clean and welcoming spaces and the cleanliness is often described as very good or even excellent. The cleaning staff receives commendation for their efforts, ensuring rooms are cleaned upon request and maintained to a decent standard. Additionally, the pool area and garden are well-maintained, providing a pleasant environment for guests.
However, some areas could benefit from improved sanitation. Some reviews mention issues like flies in the restaurant, dust in some rooms and moldy spots in the bathrooms. The children's area and terrace could also use better cleaning. Despite these minor issues, the general sentiment reflects a high level of cleanliness, making Complejo Hotelero Saga a comfortable and clean choice for travelers.
Staff
Complejo Hotelero Saga has garnered generally positive feedback from guests regarding the staff, characterized by their friendliness and helpfulness. Many guests highlighted the welcoming and kind treatment from all members of the team, especially noting the exceptional service at the reception and restaurant. Specific staff members, such as Victoria, Rafael and Diego, were frequently mentioned for their professionalism and attentiveness.
However, some reviews indicated variability in the quality of service with reports of occasional unfriendly or indifferent behavior, particularly from bartenders and certain receptionists. The restaurant staff were noted for their attentiveness and warmth, although some guests encountered unmotivated waiters and required improvement in customer service.
Overall, the service at Complejo Hotelero Saga is largely driven by a friendly and caring team with many instances of staff going above and beyond to ensure a pleasant stay for the guests. The positive experiences generally overshadow the few negative interactions, making the hotel a well-regarded choice for its hospitality.
Wi-Fi
The Complejo Hotelero Saga received mixed feedback regarding its WiFi service. While free WiFi is available, it's primarily limited to common areas and does not reach the rooms consistently. Guests frequently mentioned the weak WiFi signal affecting their stay. Additionally, there were concerns about the lack of power sockets in the rooms, making it difficult to charge devices. Despite the availability of WiFi, improvements in both the WiFi signal and overall facilities would enhance the guest experience.
Pool
Many guests have highlighted the swimming pool at Complejo Hotelero Saga as one of its standout features. The pool area is commonly described as clean and well-maintained, creating a pleasant and relaxing environment. Numerous reviews mention the pool’s cleanliness and its warm, inviting waters, which provide a refreshing retreat especially after a long journey. Guests also appreciate the tranquil atmosphere, often finding they have the pool to themselves in the afternoons.
The ambiance around the pool is enhanced by the surrounding patio and garden, contributing to a charming and peaceful setting. Visitors have noted that the pool area is ideal for unwinding with sun loungers available for added comfort. Despite a few mentions of the pool being dirty occasionally, the general consensus is positive with many praising its condition and the enjoyment it provides. Overall, the swimming pool at Complejo Hotelero Saga seems to be a delightful amenity, perfect for relaxation and a highlight of guests' stays.
Parking
Complejo Hotelero Saga is praised for its convenient and ample parking facilities. Guests frequently mention how easy it is to find parking right in front of the hotel, including options directly at the door of the accommodation and reception. The availability of a large parking area, which is also under surveillance, ensures guests feel secure leaving their vehicles. Although there were occasional mentions of narrow parking when heavy vehicles are present and a general lack of parking, the majority of reviews highlight the ease and convenience of finding a spot with free parking available outside. Overall, the parking situation at Complejo Hotelero Saga is largely considered a plus by its guests.
Family
Complejo Hotelero Saga offers a welcoming and family-friendly atmosphere, making it a great stopover for families travelling. Many guests have complimented the spacious and comfortable rooms, which are well-suited for families. The staff, noted for being very friendly, helpful and attentive, greatly enhances the overall experience, providing superb service to all visitors.
Families will find the treatment they receive from staff, including waiters, to be particularly accommodating. Although some reviews mentioned it might not be the best option for families, the general consensus is that it's a good spot for family stopovers and rests during travels. With a play area available for children, it is a nice break for those on long journeys. The restaurant receives positive remarks for its food, especially the good bread.
Complejo Hotelero Saga stands out as an ideal place for those needing a one-night stay, offering a restful stop for any traveller.
Business
Complejo Hotelero Saga is well-suited for business travelers, particularly for those seeking a convenient stopover during business trips. The hotel provides essential business services and a business center with necessary amenities, ensuring that traveling professionals have access to what they need. An internet connection is available, making it easier to stay connected while on the move.
Guests have noted that the customer service is very attentive with staff available at the reception to confirm that guests' needs are met. The staff is described as friendly and maintaining clean facilities. Though some aspects of professional treatment may be lacking, the hotel's affordability and overall facilities make it a practical choice for a one-night stay or transit trip for business purposes.
Outdoor Pool
The outdoor pool at Complejo Hotelero Saga creates a little oasis for its guests, providing a perfect spot to unwind after a hot journey. The pool is consistently mentioned as clean, spacious and well-maintained, ensuring a pleasant and refreshing experience. Many found the pool area particularly appealing, highlighting it as very nice, complete with sun loungers for added comfort. The pool is considered beautiful, great and nice and its accessibility is a notable plus. However, mention of flies might imply occasional upkeep challenges. Overall, the outdoor pool is a valued feature of the hotel, offering relaxation and enjoyment to its guests.
Dog Friendly
Complejo Hotelero Saga is a pet-friendly destination that warmly accommodates guests traveling with their furry companions. The hotel allows pets, which is a significant advantage for those who often struggle to find pet-accepting accommodations. It is dog-friendly, welcoming dogs in all areas of the property. This inclusivity extends to all zones, making it a convenient choice for pet owners. Furthermore, the friendly staff contributes to a positive atmosphere, ensuring that both guests and their pets feel comfortable and well-received.
Yes, Complejo Hotelero Saga has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Complejo Hotelero Saga.
Yes, Complejo Hotelero Saga welcomes dogs.
No, parking facilities aren't available at Complejo Hotelero Saga.