Coconut Cay Resort
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Summary of reviewsCoconut Cay Resort in the Florida Keys garners high praise for its prime location, right along the water and midway between Key Largo and Key West, providing easy access to various attractions and activities like kayaking and paddleboarding. Guests appreciate the close proximity to numerous restaurants, grocery stores and popular spots such as the Turtle Hospital and Sombrero Beach. The serene environment along the canal is especially noted for its tranquility, despite being near the busy Overseas Highway.
The resort offers several appealing amenities, including free kayak and bike rentals. Rooms are generally praised for their cleanliness, spaciousness and comfort, equipped with useful amenities like refrigerators, microwaves, coffee machines and large TVs. Recent remodels and updates enhance the overall stay experience and the presence of comfortable bedding is consistently highlighted.
Cleanliness is a strong point with many guests noting well-maintained rooms, bathrooms, common areas and a regularly cleaned swimming pool. The housekeeping staff receives commendations for their diligence and attention to detail.
The staff at Coconut Cay Resort is lauded for their friendliness and helpfulness with particular mentions of exemplary service from certain key staff members. The majority of guests appreciate the staff's efforts to provide a welcoming and accommodating stay, contributing positively to the overall guest experience.
Complimentary parking is another valued feature, especially for those traveling with boats, thanks to the boat ramp and parking facilities near the canal. The direct room-to-parking space layout adds convenience, although parking can be tight during peak times.
Family-friendly amenities make the resort an attractive option for those traveling with children. Activities such as kayaking, fishing and ample outdoor space for play cater well to families. The clean and well-maintained rooms, along with the scenic surroundings and friendly, helpful staff, make it a practical and enjoyable choice for family getaways.
However, there are areas for improvement. Breakfast, often described as minimal and repetitive, falls short of guests' expectations. WiFi service is inconsistent with frequent complaints about poor connectivity and slow speeds. The pool, while relaxing for many, has occasional issues with cleanliness and maintenance.
Despite these drawbacks, Coconut Cay Resort remains a popular choice for its excellent location, comfortable and clean accommodations, friendly staff and family-friendly environment, providing a strong value for travelers looking to explore the best of the Florida Keys.
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The resort offers several appealing amenities, including free kayak and bike rentals. Rooms are generally praised for their cleanliness, spaciousness and comfort, equipped with useful amenities like refrigerators, microwaves, coffee machines and large TVs. Recent remodels and updates enhance the overall stay experience and the presence of comfortable bedding is consistently highlighted.
Cleanliness is a strong point with many guests noting well-maintained rooms, bathrooms, common areas and a regularly cleaned swimming pool. The housekeeping staff receives commendations for their diligence and attention to detail.
The staff at Coconut Cay Resort is lauded for their friendliness and helpfulness with particular mentions of exemplary service from certain key staff members. The majority of guests appreciate the staff's efforts to provide a welcoming and accommodating stay, contributing positively to the overall guest experience.
Complimentary parking is another valued feature, especially for those traveling with boats, thanks to the boat ramp and parking facilities near the canal. The direct room-to-parking space layout adds convenience, although parking can be tight during peak times.
Family-friendly amenities make the resort an attractive option for those traveling with children. Activities such as kayaking, fishing and ample outdoor space for play cater well to families. The clean and well-maintained rooms, along with the scenic surroundings and friendly, helpful staff, make it a practical and enjoyable choice for family getaways.
However, there are areas for improvement. Breakfast, often described as minimal and repetitive, falls short of guests' expectations. WiFi service is inconsistent with frequent complaints about poor connectivity and slow speeds. The pool, while relaxing for many, has occasional issues with cleanliness and maintenance.
Despite these drawbacks, Coconut Cay Resort remains a popular choice for its excellent location, comfortable and clean accommodations, friendly staff and family-friendly environment, providing a strong value for travelers looking to explore the best of the Florida Keys.
Family Friendly Resort
This resort offers a pool and a relaxing environment, suitable for families looking for a laid-back vacation. It provides essential amenities for a comfortable stay.
Dog Friendly Resort
This resort offers pet-friendly rooms, accommodating dogs only with prior approval. Guests may bring a maximum of one or two dogs with a combined weight of up to 50 lbs per room. An additional nightly fee per pet applies.
Resort with Parking
This resort provides parking facilities for guests. It is well-regarded and offers convenient access to parking areas. There are marina facilities for boaters.
3-Star Resort
This resort offers a blend of Bahamian-style accommodations and is situated on the scenic gulf-side. It features a pool, sun terrace, complimentary breakfast, and free WiFi, ensuring a pleasant and convenient stay.
Resort with Outdoor Pool
Coconut Cay Resort features an onsite heated outdoor pool and pool deck area with lounge chairs for guest use.
Resort with Swimming Pool
Outdoor Pool
Location of the pool: Outdoor pool
Answers last updated by Coconut Cay Resort
Business Resort
Cheap Resort
Accessible Resort
Guest Reviews
Coconut Cay Resort enjoys a prime location in the Florida Keys, making it an ideal base for exploring the region. Positioned roughly halfway between Key Largo and Key West, visitors find it convenient for day trips and excursions in either direction. The resort is situated right by the water, providing easy access to kayaking, paddleboarding and other water activities. Additionally, it's close to numerous restaurants, grocery stores and popular attractions such as the Turtle Hospital and Sombrero Beach.
The quiet and peaceful setting, despite being located on the busy Overseas Highway, makes it a desirable spot. Guests appreciate the serene environment along the canal, where they can often see manatees. The location is also conveniently close to Marathon Airport, although this proximity can occasionally result in some noise. However, many still find the trade-off worthwhile for the easy access and central placement.
Amenities such as free kayak and bike rentals, clean and comfortable rooms and friendly staff further enhance the stay. The resort's strategic location means everything is within a short drive or walking distance, making it easy to explore the Keys' attractions and natural beauty. Despite the nearby highway, the overall convenience and value for money make Coconut Cay Resort a popular choice for travelers looking to experience the best of the Keys.
At Coconut Cay Resort, the breakfast experience is centered around a grab-and-go concept, designed for convenience but often falling short of expectations. Guests frequently mention receiving breakfast in prepackaged plastic bags containing items like yogurt, fruit, muffins, juice and oatmeal. While some found these options to be sufficient and appreciated the healthy choices, others described the offerings as repetitive, overly sweet and lacking variety. The "continental breakfast" advertised often does not match guests' expectations with many finding the options minimal and disappointing. The breakfast is typically available for pickup at the reception from 8:00 AM, which some guests noted as inconveniently late. Despite some positive comments on its practicality and the occasional compliment on the breakfast being better than expected, overwhelmingly, guests feel that the breakfast could be significantly improved both in terms of quality and variety.
The dining options at Coconut Cay Resort receive positive feedback, particularly for the variety and quality of restaurants in close proximity. Guests appreciate the convenience of several great places to eat nearby, including good recommendations from the resort itself. Notably, there are several excellent restaurants within walking distance, adding to the overall experience. Breakfast options are also conveniently available across the street, offering guests a pleasant start to their day. The surrounding Marathon area also boasts plenty of other dining choices and grocery stores, enhancing the overall accessibility to good food.
Coconut Cay Resort receives mixed feedback regarding its rooms, but there are a number of positive aspects highlighted by guests. Many have praised the cleanliness and spaciousness of the rooms with several mentioning that rooms were recently remodeled or updated. The rooms often come equipped with useful amenities such as refrigerators, microwaves, coffee machines and big TVs, adding to the convenience of the stay.
Guests found the decor tastefully done and appreciated the comfortable bedding. The canal-view rooms, though some mentioned they were not worth the extra charge, are noted for providing a pleasant outlook. Others emphasized that the location, despite being close to a busy highway which can be noisy, is fairly central and convenient.
On the other hand, there were drawbacks highlighted in the reviews. Some guests encountered issues such as musty smells, low water pressure in showers and occasional presence of insects like cockroaches and ants. The rooms facing the main road were often cited for being too noisy due to heavy traffic. Additionally, a few guests found the rooms to be somewhat dated or in need of maintenance, including issues like peeling paint and non-functional appliances.
Despite these issues, the general sentiment about the rooms at Coconut Cay Resort leans towards being clean, spacious and comfortable, making it a decent choice for a laid-back and functional stay. However, the experience appears to vary significantly depending on room assignment and personal expectations.
Guest reviews for the beds at Coconut Cay Resort reveal a largely positive consensus regarding comfort and quality. Many guests complimented the beds, describing them as comfortable, super comfortable and extremely comfortable. King-size and large beds were noted for their comfort and quality with clean, comfy linens and bedding frequently mentioned. While most found the beds to be a highlight of their stay, a few guests experienced issues with bed firmness, squeakiness and inadequate bed linens that tended to slip off during the night. There were also occasional complaints about outdated or squeaky beds and in a few instances, the beds were described as uncomfortable or too soft. Despite these minor issues, the overall feedback suggests that Coconut Cay Resort generally provides a restful and pleasant sleeping experience.
The Coconut Cay Resort appears to receive a substantial amount of positive feedback regarding its cleanliness. Guests frequently described their rooms as clean organized and comfortable. The resort's housekeeping staff was often praised for their consistent and diligent work in maintaining the rooms, which were typically cleaned daily. Many visitors noted that the beds were comfy and the bathrooms were kept in excellent condition.
The property itself was also mentioned to be well-maintained with specific areas like the swimming pool receiving regular cleaning. The reception and common areas were typically clean as well and the pleasant, helpful staff further contributed to the positive experience. Despite some reports of dated facilities and minor maintenance issues, the cleanliness of the hotel was generally highlighted as being top-notch and above local standards.
There were, however, sporadic mentions of issues such as ants, cockroaches and inconsistent cleaning in some rooms. A few reviews also mentioned that certain rooms had a musty smell or needed modernization. Nonetheless, the overall feedback indicates that the resort takes pride in its cleanliness and strives to provide guests with a neat and well-kept environment, making it a valued choice for visitors seeking a clean and comfortable stay.
The reviews for Coconut Cay Resort show a mixed yet predominantly positive sentiment regarding the staff. Guests consistently commend the staff for their friendliness, helpfulness and welcoming attitudes. Key staff members such as Sam, Mistle and Desiree receive notable mentions for their exceptional service and attentiveness. Many guests appreciated the reception team's ability to address requests promptly, provide useful local recommendations and accommodate various needs, including late check-ins and room changes.
However, there are instances of inconsistent experiences. Some reviews highlight unfriendliness, lack of attentiveness and poor communication skills, particularly mentioning issues with English comprehension among some staff members. Notably, repeated criticism is directed towards the manager, described as rude and condescending. Despite these setbacks, the overarching narrative suggests that the majority of the Coconut Cay Resort staff strive to ensure a pleasant and accommodating experience for their guests.
Coconut Cay Resort seems to offer a mixed bag when it comes to its WiFi service. On the positive side, several guests appreciated the good and even great mesh WiFi in certain areas of the property, particularly near the pool and the main house. The availability of free WiFi was also noted as a perk by some visitors. Additionally, amenities like well-functioning air conditioning and WiFi were mentioned favorably by a few guests.
However, many reviews highlighted significant issues with the WiFi. Frequent complaints included poor and weak connections, slow internet speeds and constant disconnects. Some guests couldn't access the WiFi at all during their stay due to lack of passwords being provided or the service being non-existent in their rooms. The inconsistency in the WiFi service with it only working part of the time or in specific locations, seemed to be a recurring frustration.
Overall, while there are moments of reliable WiFi at Coconut Cay Resort, the experience appears to be hit-or-miss with many guests encountering significant difficulties staying connected during their stay.
Coconut Cay Resort's pool has received mixed reviews from guests, but there are several common themes. Many guests found the pool to be a pleasant and nice place to chill, especially appreciating its serene and quiet environment. The availability of pool towels and updated pool furnishings added to the comfort and the pool's access to nearby lagunas and kayaking opportunities were definite highlights. The surrounding garden areas also received positive notes for adding to the ambiance.
However, the maintenance of the pool and its surroundings frequently came under criticism. Several reviews pointed out that the pool was not always clean with some finding it dirty, neglected and even smelly. There were mentions of outdated or insufficient upkeep around the pool area, including issues with the cleanliness and the condition of the pool water.
Despite these concerns, the pool temperature was generally seen as warm and inviting, although some mentioned it could be overly warm at times. The pool was described as small but usable and its deepness was noted. Some guests appreciated the pool's location toward the back of the resort, which provided a quieter experience. Overall, while the pool has its flaws, many guests still found it to be a relaxing and functional part of their stay at Coconut Cay Resort.
Coconut Cay Resort offers free parking, which seems to be a valuable benefit for many guests. Each room generally comes with its own parking space, conveniently allowing guests to park their vehicle right in front of their door. This setup is appreciated for its ease and convenience, particularly for those traveling with a lot of luggage or small children.
Those traveling with boats will find a boat ramp for guest use and nice boat parking facilities near the canal, simplifying boating activities. Shade spots are available, providing some protection from the sun, which can be beneficial in hot weather conditions.
However, parking can be a challenge during busy times or when the resort is fully occupied. Some guests found the parking spaces to be tight and difficult to navigate, particularly when construction is ongoing. Issues with the parking lot being messy and having an off-road character were also mentioned, which could hinder the parking experience.
Additionally, the parking situation can become problematic with limited available spaces, especially for larger vehicles or trailers. There were also concerns about the parking being insufficient for all guests when the resort is at full capacity, making it crucial to be mindful of peak times.
For those who manage to secure a spot, parking is generally close to the rooms and convenient with some guests highlighting the layout efficiency and the benefit of designated spaces.
Overall, while Coconut Cay Resort provides several parking amenities that cater well to boaters and those seeking convenience, the limited and tight parking spaces can pose a challenge, especially during peak occupancy.
Coconut Cay Resort emerges as an inviting destination for families seeking both adventure and relaxation. With family suites and king room suites, the accommodation options cater to families of various sizes, ensuring comfort during their stay. The resort offers plenty of activities that are perfect for children, making it an exceptional spot for a family trip. The outdoor space provides ample opportunities for kids to run around with facilities like a great playground and a nice lawn for playing.
Families can enjoy the scenic surroundings by fishing in the river, kayaking or paddle boarding. The availability of free bikes and kayaks adds to the enjoyable experience for both young and older family members. The rooms are well-maintained and clean, many offering picturesque views over the pool or access to a small terrace with a garden, enhancing the overall relaxation.
The resort's central location is convenient for traveling by public transportation, making it a practical base for exploring the area. While there were some mentions of noise due to the presence of other families, the positives such as helpful staff, clean rooms and family-friendly amenities far outweighed any minor inconveniences.
However, it's important to note that despite the overall family-oriented environment, there were some comments about a lack of specific family activities, suggesting that the resort may rely more on its natural surroundings and basic amenities for entertainment. Nonetheless, the resort remains a great, budget-friendly option for families looking for a mix of leisure and low-key adventure.
Coconut Cay Resort, commonly described as a three-star property, offers a hospitable stay with a variety of pros and cons depending on visitor expectations. While it doesn't live up to a four-star or higher standard, it holds up relatively well against similar three-star establishments.
The staff are frequently noted for being helpful, contributing to a positive overall experience. The rooms are generally clean, although some guests have mentioned issues such as the occasional presence of cockroaches and a smell of cleaning products. Comfort is assured with comfortable beds and the inclusion of rental options adds value to the stay.
The management’s focus on cleanliness and functionality stands out, despite the property showing signs of wear and aging. Basic amenities are provided, aligning with what is expected from a three-star rating, though some visitors feel it delivers more of a two-star experience.
Strategically located in the Keys, the resort benefits from a cozy environment and affordable rates, making it a decent choice for a short stay. However, the facilities and overall feel of the place are quite basic and might not meet the expectations of those looking for luxury or a high-end resort experience.
In summary, Coconut Cay Resort is a solid three-star property that provides good value for money. It may not be flashy, but it is a suitable venue for families and friends seeking a comfortable and affordable stay in the Keys.
Coconut Cay Resort offers a mixed experience for business travelers. The resort boasts a variety of included activities such as paddleboards, kayaks, bikes and a pool, making it appealing for those looking to unwind after a day of work. The staff are described as welcoming and reasonable, contributing to a pleasant atmosphere. However, there are several challenges for business-focused visitors. WiFi connectivity is inconsistent and meeting facilities are not available, which can hinder productivity. Parking can also be limited when the resort is full, posing an inconvenience.
While some mention good internet and a useful business center, there are conflicting reviews about the adequacy of the business amenities. The overall sentiment points to a lack of specialized business services with descriptors like "not suitable for business travelers" and "inadequate business amenities." Although some elements such as desks and office chairs meet basic business needs, the resort may fall short compared to other options available at a similar price point.
In summary, Coconut Cay Resort offers a welcoming environment and enjoyable extra-curricular activities but may not fully meet the expectations of business travelers seeking comprehensive services and facilities.
Coconut Cay Resort offers a mixed experience for guests with disabilities. The facility includes accessible accommodation with rooms offering layouts suited for easy wheelchair access and showers designed for wheelchair use. Many guests appreciated the accessibility of the car park, which is conveniently located right in front of the rooms and the overall accessibility from the highway.
However, several areas could use improvements. The pool area, though equipped with stairs and a rail, presents some accessibility challenges and the resort's pathways have been noted as missing in some spots, which may impede easy movement. Guests should be aware that ground-floor rooms are particularly important for those with mobility issues, while some units require navigation of stairs.
While the resort's amenities like a kitchen in the room and washers near the pool add to the convenience, guests have experienced difficulties with full-length mirrors and notably tight bathrooms. Additionally, it's worth noting that the service experiences vary significantly with mentions of both very friendly staff and instances of poor management behavior.
Overall, Coconut Cay Resort is easily accessible and centrally located, making key attractions readily reachable. However, it is not fully disability-friendly and guests with specific accessibility needs should make detailed inquiries before booking.
The outdoor pool at Coconut Cay Resort receives mixed reviews from guests. Many appreciate its semi-shaded setting, ample seating with chairs and beds and the overall lovely, deep and refreshing nature of the pool. It's noted for being large, well-located and a fun spot for kids, especially with additional play equipment available.
However, there are recurring mentions of the pool's cleanliness needing improvement with some guests pointing out cloudy water and insufficient maintenance. The pool area itself also requires more attention with some guests noting unpleasant smells and overall upkeep issues. Despite these concerns, there are positive comments about the pool's temperature and the surrounding amenities, such as access to kayaks, paddle boards and a deck grill, which enhance the overall experience. The presence of iguanas and a nice grassy area by the pool add a unique touch, making it a noteworthy feature of the resort, albeit one that could benefit from more consistent care.
Coconut Cay Resort offers a mixed experience for guests traveling with their furry friends. The hotel is notably pet-friendly with dogs allowed on the premises and a dedicated dog-walking area. Guests have appreciated the ability to bring their pets and even bike to the beach with them. However, this convenience comes with some drawbacks.
The pet fee is a point of contention among visitors with some finding the $50-per-day charge per dog to be excessive, especially for small dogs or multiple pets. This steep fee is not always clearly communicated during the booking process, leading some guests to express their frustration upon arrival.
In terms of amenities, the resort provides boat and trailer parking, which is a plus for guests looking to explore local waters. A grab-and-go breakfast is also offered with some appreciating the convenience despite its simple presentation in a Ziploc bag.
However, the overall dog-friendly atmosphere has some inconsistencies. Guests have noted that dog poop is occasionally found around the swimming pool area and there are frequent complaints about dogs barking, which can be disruptive. Some visitors even mentioned issues with pet hair in rooms, suggesting that the cleaning protocols may need improvement.
While Coconut Cay Resort extends a welcoming hand to guests with pets, the high fees and occasional lapses in maintenance make it essential for potential visitors to weigh these factors before booking.
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Location
The quiet and peaceful setting, despite being located on the busy Overseas Highway, makes it a desirable spot. Guests appreciate the serene environment along the canal, where they can often see manatees. The location is also conveniently close to Marathon Airport, although this proximity can occasionally result in some noise. However, many still find the trade-off worthwhile for the easy access and central placement.
Amenities such as free kayak and bike rentals, clean and comfortable rooms and friendly staff further enhance the stay. The resort's strategic location means everything is within a short drive or walking distance, making it easy to explore the Keys' attractions and natural beauty. Despite the nearby highway, the overall convenience and value for money make Coconut Cay Resort a popular choice for travelers looking to experience the best of the Keys.
Breakfast
Dinner
Rooms
Guests found the decor tastefully done and appreciated the comfortable bedding. The canal-view rooms, though some mentioned they were not worth the extra charge, are noted for providing a pleasant outlook. Others emphasized that the location, despite being close to a busy highway which can be noisy, is fairly central and convenient.
On the other hand, there were drawbacks highlighted in the reviews. Some guests encountered issues such as musty smells, low water pressure in showers and occasional presence of insects like cockroaches and ants. The rooms facing the main road were often cited for being too noisy due to heavy traffic. Additionally, a few guests found the rooms to be somewhat dated or in need of maintenance, including issues like peeling paint and non-functional appliances.
Despite these issues, the general sentiment about the rooms at Coconut Cay Resort leans towards being clean, spacious and comfortable, making it a decent choice for a laid-back and functional stay. However, the experience appears to vary significantly depending on room assignment and personal expectations.
Beds
Cleanliness
The property itself was also mentioned to be well-maintained with specific areas like the swimming pool receiving regular cleaning. The reception and common areas were typically clean as well and the pleasant, helpful staff further contributed to the positive experience. Despite some reports of dated facilities and minor maintenance issues, the cleanliness of the hotel was generally highlighted as being top-notch and above local standards.
There were, however, sporadic mentions of issues such as ants, cockroaches and inconsistent cleaning in some rooms. A few reviews also mentioned that certain rooms had a musty smell or needed modernization. Nonetheless, the overall feedback indicates that the resort takes pride in its cleanliness and strives to provide guests with a neat and well-kept environment, making it a valued choice for visitors seeking a clean and comfortable stay.
Staff
However, there are instances of inconsistent experiences. Some reviews highlight unfriendliness, lack of attentiveness and poor communication skills, particularly mentioning issues with English comprehension among some staff members. Notably, repeated criticism is directed towards the manager, described as rude and condescending. Despite these setbacks, the overarching narrative suggests that the majority of the Coconut Cay Resort staff strive to ensure a pleasant and accommodating experience for their guests.
Wi-Fi
However, many reviews highlighted significant issues with the WiFi. Frequent complaints included poor and weak connections, slow internet speeds and constant disconnects. Some guests couldn't access the WiFi at all during their stay due to lack of passwords being provided or the service being non-existent in their rooms. The inconsistency in the WiFi service with it only working part of the time or in specific locations, seemed to be a recurring frustration.
Overall, while there are moments of reliable WiFi at Coconut Cay Resort, the experience appears to be hit-or-miss with many guests encountering significant difficulties staying connected during their stay.
Pool
However, the maintenance of the pool and its surroundings frequently came under criticism. Several reviews pointed out that the pool was not always clean with some finding it dirty, neglected and even smelly. There were mentions of outdated or insufficient upkeep around the pool area, including issues with the cleanliness and the condition of the pool water.
Despite these concerns, the pool temperature was generally seen as warm and inviting, although some mentioned it could be overly warm at times. The pool was described as small but usable and its deepness was noted. Some guests appreciated the pool's location toward the back of the resort, which provided a quieter experience. Overall, while the pool has its flaws, many guests still found it to be a relaxing and functional part of their stay at Coconut Cay Resort.
Parking
Those traveling with boats will find a boat ramp for guest use and nice boat parking facilities near the canal, simplifying boating activities. Shade spots are available, providing some protection from the sun, which can be beneficial in hot weather conditions.
However, parking can be a challenge during busy times or when the resort is fully occupied. Some guests found the parking spaces to be tight and difficult to navigate, particularly when construction is ongoing. Issues with the parking lot being messy and having an off-road character were also mentioned, which could hinder the parking experience.
Additionally, the parking situation can become problematic with limited available spaces, especially for larger vehicles or trailers. There were also concerns about the parking being insufficient for all guests when the resort is at full capacity, making it crucial to be mindful of peak times.
For those who manage to secure a spot, parking is generally close to the rooms and convenient with some guests highlighting the layout efficiency and the benefit of designated spaces.
Overall, while Coconut Cay Resort provides several parking amenities that cater well to boaters and those seeking convenience, the limited and tight parking spaces can pose a challenge, especially during peak occupancy.
Family
Families can enjoy the scenic surroundings by fishing in the river, kayaking or paddle boarding. The availability of free bikes and kayaks adds to the enjoyable experience for both young and older family members. The rooms are well-maintained and clean, many offering picturesque views over the pool or access to a small terrace with a garden, enhancing the overall relaxation.
The resort's central location is convenient for traveling by public transportation, making it a practical base for exploring the area. While there were some mentions of noise due to the presence of other families, the positives such as helpful staff, clean rooms and family-friendly amenities far outweighed any minor inconveniences.
However, it's important to note that despite the overall family-oriented environment, there were some comments about a lack of specific family activities, suggesting that the resort may rely more on its natural surroundings and basic amenities for entertainment. Nonetheless, the resort remains a great, budget-friendly option for families looking for a mix of leisure and low-key adventure.
3 Star
The staff are frequently noted for being helpful, contributing to a positive overall experience. The rooms are generally clean, although some guests have mentioned issues such as the occasional presence of cockroaches and a smell of cleaning products. Comfort is assured with comfortable beds and the inclusion of rental options adds value to the stay.
The management’s focus on cleanliness and functionality stands out, despite the property showing signs of wear and aging. Basic amenities are provided, aligning with what is expected from a three-star rating, though some visitors feel it delivers more of a two-star experience.
Strategically located in the Keys, the resort benefits from a cozy environment and affordable rates, making it a decent choice for a short stay. However, the facilities and overall feel of the place are quite basic and might not meet the expectations of those looking for luxury or a high-end resort experience.
In summary, Coconut Cay Resort is a solid three-star property that provides good value for money. It may not be flashy, but it is a suitable venue for families and friends seeking a comfortable and affordable stay in the Keys.
Business
While some mention good internet and a useful business center, there are conflicting reviews about the adequacy of the business amenities. The overall sentiment points to a lack of specialized business services with descriptors like "not suitable for business travelers" and "inadequate business amenities." Although some elements such as desks and office chairs meet basic business needs, the resort may fall short compared to other options available at a similar price point.
In summary, Coconut Cay Resort offers a welcoming environment and enjoyable extra-curricular activities but may not fully meet the expectations of business travelers seeking comprehensive services and facilities.
Accessible
However, several areas could use improvements. The pool area, though equipped with stairs and a rail, presents some accessibility challenges and the resort's pathways have been noted as missing in some spots, which may impede easy movement. Guests should be aware that ground-floor rooms are particularly important for those with mobility issues, while some units require navigation of stairs.
While the resort's amenities like a kitchen in the room and washers near the pool add to the convenience, guests have experienced difficulties with full-length mirrors and notably tight bathrooms. Additionally, it's worth noting that the service experiences vary significantly with mentions of both very friendly staff and instances of poor management behavior.
Overall, Coconut Cay Resort is easily accessible and centrally located, making key attractions readily reachable. However, it is not fully disability-friendly and guests with specific accessibility needs should make detailed inquiries before booking.
Outdoor Pool
However, there are recurring mentions of the pool's cleanliness needing improvement with some guests pointing out cloudy water and insufficient maintenance. The pool area itself also requires more attention with some guests noting unpleasant smells and overall upkeep issues. Despite these concerns, there are positive comments about the pool's temperature and the surrounding amenities, such as access to kayaks, paddle boards and a deck grill, which enhance the overall experience. The presence of iguanas and a nice grassy area by the pool add a unique touch, making it a noteworthy feature of the resort, albeit one that could benefit from more consistent care.
Dog Friendly
The pet fee is a point of contention among visitors with some finding the $50-per-day charge per dog to be excessive, especially for small dogs or multiple pets. This steep fee is not always clearly communicated during the booking process, leading some guests to express their frustration upon arrival.
In terms of amenities, the resort provides boat and trailer parking, which is a plus for guests looking to explore local waters. A grab-and-go breakfast is also offered with some appreciating the convenience despite its simple presentation in a Ziploc bag.
However, the overall dog-friendly atmosphere has some inconsistencies. Guests have noted that dog poop is occasionally found around the swimming pool area and there are frequent complaints about dogs barking, which can be disruptive. Some visitors even mentioned issues with pet hair in rooms, suggesting that the cleaning protocols may need improvement.
While Coconut Cay Resort extends a welcoming hand to guests with pets, the high fees and occasional lapses in maintenance make it essential for potential visitors to weigh these factors before booking.
Yes, Coconut Cay Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Coconut Cay Resort.
Yes, Coconut Cay Resort welcomes dogs.
Yes, parking facilities are available at Coconut Cay Resort.
No, Coconut Cay Resort doesn't have a gym.
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