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Summary of reviewsHotel Tenda receives high commendations for its strategic location in the heart of Marília, making it very convenient for travelers due to its proximity to restaurants, bars, shops and main highways. Guests find the ease of parking to be particularly favorable. The cost-benefit ratio stands out as a significant perk with guests frequently mentioning a hearty and generous breakfast as a delightful addition to their stay. The breakfast offerings are highly praised for their variety, quality and the attentiveness of the staff.
The hotel staff overall is a notable highlight with exceptional service that is attentive, friendly, polite and helpful, significantly enhancing the guest experience. Specific mentions of standout employees like Mr. Wilson, the valet, confirm the positive interactions guests have with the team.
In terms of the accommodations, the rooms are generally clean and tidy with comfortable beds and fresh linens, though some visitors noted inconsistencies in cleanliness and maintenance. The older structure and furnishings could benefit from updates, as occasional issues with noise, odors and outdated installations were reported. While some rooms were highlighted for being spacious and well-lit with functioning amenities, others showed signs of wear and tear and occasional maintenance lapses.
Despite these minor shortcomings, the cleanliness of the hotel is generally appreciated with many guests feeling well cared for and comfortable. The parking facilities, although occasionally found to be insufficient in space, are secure and accessible, adding to the overall convenience for guests.
However, the hotel's free Wi-Fi service has room for improvement with reports of weak and unstable signals that impact internet usability, particularly disappointing for business travelers who might need reliable connectivity. While the hotel meets basic overnight and short-stay requirements effectively, it might not fully cater to the demands of business travelers due to these internet issues and other logistical challenges such as inconsistent check-in times, unclear payment policies and basic room amenities.
Overall, Hotel Tenda is highly recommended for those seeking a well-located, cost-effective option with excellent service and pleasant breakfast offerings, though travelers looking for more reliable business amenities might need to consider these limitations. Show more
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Categories
Hotel with Parking
Hotel Tenda prioritizes guest convenience by offering both valet parking services and free private parking directly on site. This combination ensures easy and secure vehicle accommodation. [3 (from previous search), 12 (from previous search), 37 (from previous search)]
3-Star Hotel
Located a short walk from the center of Marília, Hotel Tenda is wheelchair accessible. The rooms it offers are air-conditioned and breakfast is complimentary. It also offers a fitness center and a sauna.
Family Friendly Hotel
Business Hotel
Accessible Hotel
Room Types
Triple RoomThis triple room features a minibar, cable TV and air conditioning. Breakfast is complimentary.
Twin RoomThis twin room features a minibar, cable TV and air conditioning. Breakfast is complimentary.
Double RoomThis double room features a minibar, air conditioning and cable TV. Breakfast is complimentary.
Large Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a dining area, a wardrobe as well as city views. The unit offers 1 bed.
Deluxe Suite with Spa BathThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with city views, this suite also features air conditioning and a flat-screen TV with cable channels. The unit has 1 bed.
Basic Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Quadruple RoomOffering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, a minibar, a dining area, a wardrobe as well as city views. The unit offers 3 beds.
Guest Reviews
8.1
Very Good
Location
Hotel Tenda enjoys high praise chiefly due to its exceptional and strategic location. Situated in the heart of Marília, the hotel is well positioned for easy access to a wide array of local amenities, including restaurants, bars and shops. Many guests appreciate the hotel's proximity to both the city center and main highways, making it convenient for both business and leisure travelers. The ease of parking is also a frequently noted convenience, adding to the overall positive experience.
The hotel is recognized for offering a good cost-benefit, balancing fair pricing with its prime location. Guests frequently mention enjoying a hearty breakfast, which complements the hotel's logistical advantages. The friendly and attentive staff further enhance the stay, contributing to a welcoming atmosphere.
While the hotel features an older structure, it remains functional and well-organized, ensuring a comfortable stay. Cleanliness and service are other noted strengths, ensuring guests feel well cared for throughout their visit. Overall, Hotel Tenda’s location and service make it a highly recommended option for travelers visiting Marília.
Breakfast
Hotel Tenda is highly praised for its breakfast offerings by guests. Descriptions often highlight the variety and quality of the food with many calling it wonderful, exceptional and delicious. Coffee also receives consistent positive mentions, indicating it is well-served and of good quality. The breakfast is described as plentiful, generous and complete, catering to different tastes with a wide assortment of options. Additionally, the cleanliness and hospitality of the staff during breakfast hours are frequently noted, contributing to a pleasant dining experience. Despite some minor criticisms, such as the need for extension of breakfast hours on Sundays and occasional comments about the simplicity of the setup, the overall consensus is that the breakfast at Hotel Tenda is significantly better than comparable establishments, providing great value for money.
Rooms
Hotel Tenda's rooms have received a mix of reviews from guests with cleanliness and comfort frequently highlighted. Many guests appreciated the clean and spacious rooms, noting that the air conditioning worked well and the accommodations were generally comfortable. Positive comments also mentioned well-lit rooms, clean sheets and pillows and that essential amenities were functioning satisfactorily.
However, there were several criticisms that should be considered. The most common issue was the age of the rooms and furniture with multiple guests mentioning outdated installations and a need for renovation. Some rooms had a noticeable odor of mold or old wood and several reviewers noted that the windows were not effective in keeping out noise or water. Additional problems included flickering bathroom lights, torn bedsheets and malfunctioning appliances like hair dryers and air conditioners.
Noise disruptions, particularly from other guests in the hallway, were mentioned as a significant issue affecting sleep quality. Other complaints included dirty minibars, outdated and marked furniture and inconsistent room cleanliness with some guests describing poorly swept corners and dark grout giving a dirty appearance.
While the staff received some praise for being attentive, there were mentions of less friendly receptionists and issues with room readiness upon arrival. Guests also reported broken card doors and struggles with the sink and hairdryer fixtures.
In summary, Hotel Tenda offers clean and comfortable rooms, but the accommodation shows its age and could benefit from updates and more thorough maintenance.
Beds
At Hotel Tenda, guests have mixed experiences with the beds. While the bed linens are frequently noted as clean and fresh, there's a recurring concern with the comfort level of the mattresses and pillows. Many reviews commend the beds for being good and comfortable with some specifically describing them as spacious and the mattress as wonderful. However, comfort seems inconsistent. Several guests mention worn-out, saggy or deformed mattresses and uncomfortable or hard beds. The pillows are often described as bad or terrible.
Additionally, the bed sheets have been pointed out as torn or almost tearing in some instances, contributing to an overall sense of neglect in bed comfort. Despite these issues, certain guests still find the beds to be clean and comfortable, suggesting a variable experience depending on the room or personal expectations.
While some travelers reported a good night's sleep, others felt that the beds' conditions significantly impacted their stay.
Cleanliness
Hotel Tenda has garnered mixed reviews regarding its cleanliness. On the positive side, many guests have praised the hotel for its clean and fresh bed and bath linens with rooms often described as clean and tidy. The housekeeping service was frequently highlighted for being commendable, ensuring that rooms were cleaned daily and linens were kept in good condition. Several reviews noted that the hotel's cleanliness and service are excellent, contributing to a pleasant stay. The hygiene standards were generally appreciated with many guests finding the accommodations clean and organized.
However, some inconsistencies were noted. There were complaints about rooms not matching the photos, old furniture and issues like flickering bathroom lights, bulging walls and odors. Some guests reported dusty and dirty blankets and a few mentioned that the room sheets and pillowcases appeared old and torn. Specific concerns were raised about the bathroom conditions with reports of dirty shower boxes, sinks full of hair and moldy walls. Some guests also mentioned that maintenance could be improved with issues such as crumbling plaster and old, dirty minibars cited.
Although many guests experienced very good cleanliness and appreciated the clean and comfortable accommodations, the hotel seems to have occasional lapses in maintaining consistent cleaning and maintenance standards.
Staff
Hotel Tenda boasts an exceptional team that consistently delivers excellent service, marked by the attentiveness, friendliness and politeness of their staff. Guests frequently highlight the employees' helpfulness and the warm, cordial welcome received from the moment of arrival. Mr. Wilson, the valet, receives particular praise for his exemplary service.
Breakfast service is notably enhanced by the kindness of the attending staff and overall customer interactions are marked by honesty and care. Despite some criticism about outdated TVs and less-than-ideal pillows, the positive, friendly demeanor of the staff often overshadow these minor inconveniences.
Polite and efficient, the employees ensure a professional yet warm environment. While a few isolated incidents of neglect were mentioned, the prevailing sentiment is one of high satisfaction with the attentive and pleasant nature of the hotel team. This strong focus on excellent service and staff hospitality greatly enhances the overall guest experience at Hotel Tenda.
Wi-Fi
When it comes to Wi-Fi at Hotel Tenda, reviews indicate there is considerable room for improvement. Guests have frequently reported experiencing weak and unstable signals, especially in their rooms and common areas. Many have found the internet connection to be slow and unreliable with significant fluctuations that hinder activities such as online meetings. The system's requirement to open an account and create a password for access adds an extra layer of inconvenience. Additionally, the Wi-Fi service appears to be limited to one device per person, which may be restrictive for those carrying multiple gadgets. For those expecting efficient internet for business or leisure, the current state of the Wi-Fi at Hotel Tenda may prove to be disappointing.
Parking
The parking at Hotel Tenda receives a mix of feedback from guests. On the positive side, the hotel offers both covered and uncovered parking options with some guests appreciating the secure and easily accessible parking lot. Others found the parking ideal for utility vehicles and ample parking availability was also a highlight. However, some guests faced challenges, such as insufficient spaces in the parking garage, difficulties finding spots when the lot was full and narrow spaces that could be problematic. Overall, while the parking generally meets guests' needs, some improvements in organization and capacity might enhance the experience.
Business
Hotel Tenda serves as a practical option for short stays, such as an overnight visit or a weekend getaway, offering good cost-benefit for its guests. However, it falls short in supporting business travelers' needs, primarily due to unreliable internet connectivity that hampers online meetings and work tasks. While the hotel manages to accommodate simple requirements like providing rooms with three beds, several logistical issues remain. These include inflexible check-in and check-out times, the absence of a clear payment policy regarding card acceptance and the lack of essential amenities like a stocked mini-fridge and parking space. The necessity to tether cellphone internet to access professional systems further underscores the challenges faced by business visitors. For those solely traveling for business, the current infrastructure and services might not fully meet expectations.
No, Hotel Tenda doesn't have any pool.
No, a spa isn't available at Hotel Tenda.
No, Hotel Tenda doesn't allow dogs.
Yes, parking facilities are available at Hotel Tenda.