NH Collection Marseille
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Summary of reviewsNH Collection Marseille is celebrated for its prime location, conveniently situated between the historic Old Port and the vibrant Le Panier district. Guests appreciate the hotel's proximity to key attractions, public transportation and the Saint Charles train station. The quiet surroundings and easy access to the city's heart make it an ideal spot for both leisure and business travelers.
The breakfast experience at NH Collection Marseille is highly rated with guests commending the variety, quality and freshness of the buffet offerings. The helpfulness and attentiveness of the breakfast staff further enhance the dining experience. While there is room for improvement in terms of variety and pricing, the overall breakfast experience is satisfying and contributes positively to the hotel's appeal.
Similarly, the hotel's restaurant receives favorable feedback, particularly for its delicious and well-priced dinner options. The quality of the a la carte menu and the courteous staff are often highlighted. However, limited restaurant hours and menu options, high pricing and occasional service disruptions during private events are noted as areas for improvement. Despite these drawbacks, the dining atmosphere and specific instances of excellent food and service offer a generally pleasant dining experience.
The rooms at NH Collection Marseille are frequently praised for their comfort, cleanliness and spaciousness. Guests appreciate the modern, well-equipped rooms with tasteful decor, comfortable beds and ample amenities. Although there are occasional mentions of noise and minor maintenance issues, these are overshadowed by the overall positive feedback regarding the rooms' high standards and welcoming environment.
The hotel's commitment to cleanliness receives consistent praise from guests, who describe the rooms and public spaces as immaculate and well-maintained. The dedicated and attentive cleaning staff contribute to the exceptionally high hygiene standards observed throughout the hotel.
Staff performance is another standout feature of NH Collection Marseille with many reviews highlighting the friendly, helpful and professional team. Guests appreciate the efficiency and welcoming demeanor of the reception staff and the exceptional concierge services. The multilingual staff's ability to address guest inquiries and provide personalized recommendations enhances the overall positive experience.
The WiFi is generally reliable and fast, contributing to a positive online experience for guests. Though some reported intermittent connectivity issues, the overall sentiment is that the internet service is satisfactory.
The hotel gym receives mixed reviews with guests appreciating its availability and functionality despite its small size and lack of windows. It is considered adequate for basic workouts, though it may not meet the expectations of all fitness enthusiasts.
Family travelers commend NH Collection Marseille for its spacious family rooms and accommodating staff, making it a preferred choice for families. The hotel's location and pleasant atmosphere contribute to a comfortable and safe environment for family stays, despite minor issues like occasional noise and a few maintenance concerns.
The beds at NH Collection Marseille are widely praised for their comfort with guests enjoying restful nights on the clean, high-quality bedding. While some mention a preference for firmer or softer options, the hotel largely meets the needs of diverse guest preferences.
As a four-star hotel, NH Collection Marseille receives mixed feedback. Many believe it upholds high standards and provides good value for money, but some feel the service quality and amenities occasionally fall short of four-star expectations. Despite this, a significant number of guests find that the hotel delivers a balanced and satisfying experience.
Business travelers find NH Collection Marseille well-suited to their needs with modern facilities and convenient services, including well-equipped conference rooms and a business center.
Overall, NH Collection Marseille stands out for its prime location, comfortable and clean rooms, attentive staff and positive dining experiences, making it a commendable choice for visitors to Marseille.
Categories
The breakfast experience at NH Collection Marseille is highly rated with guests commending the variety, quality and freshness of the buffet offerings. The helpfulness and attentiveness of the breakfast staff further enhance the dining experience. While there is room for improvement in terms of variety and pricing, the overall breakfast experience is satisfying and contributes positively to the hotel's appeal.
Similarly, the hotel's restaurant receives favorable feedback, particularly for its delicious and well-priced dinner options. The quality of the a la carte menu and the courteous staff are often highlighted. However, limited restaurant hours and menu options, high pricing and occasional service disruptions during private events are noted as areas for improvement. Despite these drawbacks, the dining atmosphere and specific instances of excellent food and service offer a generally pleasant dining experience.
The rooms at NH Collection Marseille are frequently praised for their comfort, cleanliness and spaciousness. Guests appreciate the modern, well-equipped rooms with tasteful decor, comfortable beds and ample amenities. Although there are occasional mentions of noise and minor maintenance issues, these are overshadowed by the overall positive feedback regarding the rooms' high standards and welcoming environment.
The hotel's commitment to cleanliness receives consistent praise from guests, who describe the rooms and public spaces as immaculate and well-maintained. The dedicated and attentive cleaning staff contribute to the exceptionally high hygiene standards observed throughout the hotel.
Staff performance is another standout feature of NH Collection Marseille with many reviews highlighting the friendly, helpful and professional team. Guests appreciate the efficiency and welcoming demeanor of the reception staff and the exceptional concierge services. The multilingual staff's ability to address guest inquiries and provide personalized recommendations enhances the overall positive experience.
The WiFi is generally reliable and fast, contributing to a positive online experience for guests. Though some reported intermittent connectivity issues, the overall sentiment is that the internet service is satisfactory.
The hotel gym receives mixed reviews with guests appreciating its availability and functionality despite its small size and lack of windows. It is considered adequate for basic workouts, though it may not meet the expectations of all fitness enthusiasts.
Family travelers commend NH Collection Marseille for its spacious family rooms and accommodating staff, making it a preferred choice for families. The hotel's location and pleasant atmosphere contribute to a comfortable and safe environment for family stays, despite minor issues like occasional noise and a few maintenance concerns.
The beds at NH Collection Marseille are widely praised for their comfort with guests enjoying restful nights on the clean, high-quality bedding. While some mention a preference for firmer or softer options, the hotel largely meets the needs of diverse guest preferences.
As a four-star hotel, NH Collection Marseille receives mixed feedback. Many believe it upholds high standards and provides good value for money, but some feel the service quality and amenities occasionally fall short of four-star expectations. Despite this, a significant number of guests find that the hotel delivers a balanced and satisfying experience.
Business travelers find NH Collection Marseille well-suited to their needs with modern facilities and convenient services, including well-equipped conference rooms and a business center.
Overall, NH Collection Marseille stands out for its prime location, comfortable and clean rooms, attentive staff and positive dining experiences, making it a commendable choice for visitors to Marseille.
Hotel Taking Steps Towards Sustainability
NH Collection Marseille is committed to sustainable tourism and has been recognized with the Green Key environmental label. The hotel implements waste separation for recycling, monitors hazardous waste, and applies processes to minimize food waste. It also sources electricity from renewable sources and uses locally sourced food.
Family Friendly Hotel
This hotel is situated within walking distance of the city center, providing convenient access to attractions. It offers comfortable accommodations suitable for families.
Business Hotel
This hotel provides business-friendly amenities and services. It is suitable for business travelers needing comfort and convenience. The hotel's location and facilities support a productive stay.
Accessible Hotel
This hotel generally provides good accessibility features, including adapted rooms and facilities. It is well-situated for exploring the city.
Hotel with Gym
NH Collection Marseille features a nice fitness center. It is well-equipped, functional, and offers convenient 24/7 access for guests.
4-Star Hotel
The NH Collection provides an excellent and elegant stay in Marseille. It features concierge service, a gym and a Jacuzzi, as well as fitness classes and fitness club on site.
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Guest Reviews
NH Collection Marseille is highly praised for its prime location, providing guests with easy access to the best of the city. Nestled between the historic Old Port and the vibrant Le Panier district, it's an ideal base for exploring Marseille. The hotel is remarkably well-connected through public transportation, including a metro station just minutes away and tram lines right at the doorstep, making it convenient to visit other neighborhoods and main attractions. Key sites like the Vieux Port, shopping centers such as Les Terrasses du Port and numerous restaurants and cafes are all within a short walking distance.
The hotel's strategic placement near the Saint Charles train station also makes it appealing for travelers arriving by train. Many guests appreciate the pleasant and quiet surroundings, away from the hustle and bustle yet close enough to walk to the heart of the city. This balance of centrality and tranquility, combined with proximity to major tourist spots and amenities, underscores the hotel’s exemplary location.
In addition to the location, reviewers also commend the spacious and comfortable rooms, friendly and helpful staff and the substantial breakfast offerings. Whether visiting for leisure or business, NH Collection Marseille offers a perfect, centrally-located hub for a memorable stay in this picturesque Mediterranean city.
The breakfast experience at NH Collection Marseille receives high praise from many guests who highlight its freshness, variety and quality. Many reviewers note the abundance and diversity of the breakfast buffet, appreciating the wide selection of pastries, fresh fruits, beverages and savory options. The excellent service and attentiveness of the breakfast staff have also been commended, contributing to a pleasant dining atmosphere. Guests particularly enjoyed the freshly squeezed fruit juices and professional-grade coffee machines.
Despite the overall positive feedback, some guests feel that the breakfast could be improved by adding more special breads and offering a greater variety of cheeses. A few reviews mentioned inconsistencies in taste and the high cost of breakfast relative to its quality. Furthermore, on weekends, the dining room can become quite crowded, impacting the overall experience.
In conclusion, while there are areas for improvement, such as expanding the selection and adjusting pricing, the breakfast at NH Collection Marseille is generally regarded as a rich, varied and satisfying experience that contributes significantly to the hotel's appeal.
Guests' experiences at the NH Collection Marseille's restaurant reveal a mix of praise and areas needing improvement. Many appreciated the great value for money, particularly highlighting delicious dinners with standout fish dishes. The quality of food from the a la carte menu received positive remarks, praised for being both excellent and delicious. The hospitality staff earned consistent accolades for their kind and attentive service with specific mentions of standout team members like Suzanne.
However, there are several noted drawbacks. The restaurant and room service hours are limited with the restaurant closing at 10 PM and being closed entirely on weekends. This restriction, coupled with the high prices for both dinner and breakfast, left some guests needing to seek dining options elsewhere. Additionally, the restaurant's menu was found to be limited with some guests voicing a desire for more varied offerings.
Room service experiences were mixed with some receiving excellent dishes, while others faced disappointments such as forgotten orders or poor quality. The hotel's restaurant is sometimes used for private events or conventions, limiting space for regular guests and occasionally leading to service issues. Despite these critiques, the restaurant's atmosphere and specific instances of delightful food and service provide a generally pleasant dining experience for those visiting NH Collection Marseille.
NH Collection Marseille receives high marks for its rooms with guests frequently noting their comfort, cleanliness and spaciousness. Many reviewers appreciated the modern and well-equipped nature of the rooms, praising the beautiful and tasteful decoration that adds to the overall high standard of the accommodation. Several comments highlighted the comfortable beds and the helpful availability of amenities such as bathrobes and an array of toiletries.
The spaciousness of the rooms seems to be a recurring point of satisfaction, enhancing guest comfort and creating a welcoming environment. Multiple guests mentioned the clean and tidy state of their rooms, reinforcing the hotel's commitment to maintaining high hygiene standards. Positive feedback also touched on the quiet nature of many rooms, contributing to a restful stay.
Some reviews pointed out minor drawbacks, such as occasional noise from the street or neighboring rooms and inconsistent room standards like smaller sizes or issues with bathroom fixtures. However, these concerns were generally overshadowed by the positive experiences reported by most guests.
Overall, the rooms at NH Collection Marseille are described as comfortable, spacious, clean and well-decorated, meeting high expectations and ensuring a pleasant stay for visitors.
NH Collection Marseille receives high praise for the comfort of its beds, contributing to a restful and enjoyable stay. Guests consistently highlight the beds as being very comfortable with mentions of king and queen-sized beds that cater to different preferences, from slightly firm mattresses to softer options. The bedding quality is another strong point with clean, soft linens and excellent overall bedding contributing to the appeal.
Despite the overwhelmingly positive feedback on bed comfort, some guests mention that the pillows could be improved, describing them as an immediate downside. A few reviews also note occasional issues with bed softness or firmness, indicating that personal comfort preferences can vary. However, these concerns are minimal compared to the extensive positive remarks.
The hotel rooms themselves are described as spacious and clean, complementing the high standard of the beds. The attentive staff and well-organized rooms add to the overall satisfaction. For travelers prioritizing a good night's sleep, the NH Collection Marseille seems to deliver consistently, combining excellent bedding with a welcoming atmosphere.
NH Collection Marseille has received overwhelmingly positive feedback regarding its cleanliness. Guests consistently praised the hotel for maintaining exceptionally high standards of hygiene with words like immaculate, spotlessly clean and thoroughly clean frequently appearing in reviews. Rooms are described as very clean, spacious and well-equipped with regular maintenance ensuring that all areas are kept tidy. The hotel’s public spaces, common areas and facilities are also noted for their cleanliness and good upkeep.
Several visitors highlighted the comfort that comes with such well-maintained environments, emphasizing clean and cozy rooms and clean bedding and towels. The cleaning staff’s dedication, friendliness and attentiveness have not gone unnoticed, further enhancing the guest experience.
While the majority of reviews emphasize the spotless and modern nature of the rooms, a few did mention occasional issues such as traffic noise and minor maintenance needs like curtain replacements. However, these were exceptions in an overall picture of perfect cleanliness and comfort provided by the NH Collection Marseille.
The reviews for NH Collection Marseille consistently highlight the exceptional performance of the hotel's staff. Guests frequently praised the team for their friendliness, helpfulness and professionalism. From the moment of check-in to departure, the reception staff were noted for their welcoming demeanor and efficiency. The concierge services were particularly appreciated with mentions of team members going above and beyond to assist guests.
A recurrent theme in the reviews is the attentiveness and courteous nature of the staff. Many guests felt warmly welcomed and supported throughout their stay with staff members showing a commendable level of patience and adaptability. The feedback also points to a high standard of customer service with staff seen as accommodating, approachable and always ready to help.
Moreover, the multilingual capabilities of the staff, including proficiency in English, were highly valued by international travelers. The ability to efficiently resolve guest inquiries and offer personalized recommendations added to the overall positive experience.
In summary, the staff's professionalism, warmth and dedication to providing excellent service are standout features that greatly enhance the stay at NH Collection Marseille.
The WiFi experience at NH Collection Marseille receives generally favorable feedback with many guests noting good, fast and reliable connections throughout the hotel. Coverage is often described as excellent with consistent and strong signals contributing to a positive online experience. The internet accessibility is well appreciated, aligning with the hotel's overall design that considers guest needs.
However, some guests encountered issues such as intermittent connectivity or slow speeds. There are occasional reports of difficulties connecting in certain rooms or parts of rooms and in some instances, the connection was so poor that guests had to switch off their devices multiple times. Despite occasional setbacks, the positive reviews indicate that, for the most part, guests are satisfied with the WiFi provided by NH Collection Marseille.
The gym at NH Collection Marseille receives mixed feedback from its guests. Many appreciate the facility, describing it as nice, well-equipped and functional. Some laud the open access, highlighting the convenience of the gym being available 24/7. However, others point out its limitations, noting that it is small and windowless, which might not cater to all fitness enthusiasts. Despite its compact size, the gym is generally considered operational and adequate for a basic workout. While there are occasional mentions of the fitness room not meeting some expectations, the overall sentiment is that it provides the necessary amenities for a satisfactory exercise session.
NH Collection Marseille receives high praise for its family-friendly amenities and atmosphere, making it a preferred choice for family travelers. Guests particularly appreciate the spacious and cozy family rooms with some reviews noting that even a family of five can comfortably stay in a single family room. The connecting rooms are highlighted as a convenient feature for larger families.
The staff is frequently commended for their accommodating and attentive service, especially regarding the needs of children. This includes the receptionists' dedicated efforts to swiftly address any issues, such as providing baby cribs. Breakfast offerings are diverse and include options suitable for children, enhancing the overall family-friendly experience.
Despite some challenges, such as occasional noises from children in the hallways and a minor issue with a dirty baby bed, the positive aspects of the hotel's services and amenities for families far outweigh the negatives. The hotel's geographical location and the pleasant atmosphere also contribute to a comfortable and safe environment for family stays. Overall, NH Collection Marseille is highly recommended for families looking for a spacious, accommodating and child-friendly stay in the city.
NH Collection Marseille garners a mixed reception regarding its four-star rating, facilities and services. Many guests note that it upholds classy high standards and delivers good value for money with some highlighting it as a great four-star hotel that lives up to its advertised standard. The professional and friendly nature of the reception team frequently receives praise, contributing to an overall welcoming atmosphere.
The hotel's location, being a 15-minute walk from the Vieux Port, is also appreciated by guests who find it convenient and central. Cleanliness is another positive attribute with some mentioning that the establishment appears even more beautiful in reality than in photos, reinforcing its aesthetic appeal.
However, several reviews reveal disappointments primarily centered on service and amenities, which some feel fall short of the expected four-star standards. Issues such as the lack of toiletries, inconsistent service quality in the breakfast restaurant and minor maintenance problems (like black caulk in the bathroom) are frequently mentioned. Some guests felt that the services were not up to the expected level for a four-star hotel with a few stating that the experience did not justify the high price.
Despite these criticisms, a portion of guests believes that NH Collection Marseille meets the criteria of a good four-star hotel, striking a balance between expectations and the actual experience offered.
NH Collection Marseille is highly praised by business travelers for its superb facilities and services tailored specifically for those on work trips. The hotel features modern, updated facilities, including well-equipped conference rooms and a business center. The internet is stable, ensuring uninterrupted work. The lobby is accessible throughout the afternoon, offering a calm and professional atmosphere ideal for meetings or work sessions.
The spacious and convenient work desks, along with perfectly suited business rooms, add to the hotel's appeal for business purposes. The excellent central location, close to transportation and historic spots, coupled with a strategic position, makes it an ideal choice for business travelers. The professional and accommodating staff provide efficient and friendly service, further enhancing the working environment.
With its business-minded setup and professional reception team, NH Collection Marseille is especially recommended for short business trips. The facilities are rated as very functional and accommodating, making it a great option for business-related stays. Despite some minor concerns, the overall representation of the hotel is highly positive with high-end services and a quality experience for business needs.
NH Collection Marseille offers a convenient option for travelers, particularly those with mobility issues. The hotel's location is highly praised for its proximity to the metro, tram, old port and train station. Guests appreciated the easy access around the hotel with several big wheelchairs available in the lobby and essential accessibility features such as ramps and disabled-friendly accommodations.
The hotel provides accessible rooms specifically designed for guests with disabilities and many have noted the high standard of these features. Despite some negative comments regarding the shower and overall room accessibility for those with mobility challenges, the majority of reviews highlight a comfortable stay with quiet and welcoming surroundings.
In addition, the hotel is commended for its elder-friendly environment, making it a solid choice for seniors and people with limited mobility. While some guests did mention being assigned accessible rooms without needing them, the widespread availability and thoughtful setup of these rooms support the hotel's commitment to inclusivity.
However, it is important to note that the hotel does not have a gym, which was a point of dissatisfaction for some visitors. Despite this, the overall cleanliness and efficient accommodations within the hotel have been positively mentioned. This makes NH Collection Marseille a luxurious yet accessible option, ideally suited for travelers with diverse accessibility needs.
NH Collection Marseille emerges as a standout choice for honeymooners seeking a romantic and memorable stay. Revered as an ideal honeymoon destination, the hotel boasts a honeymoon welcome package that sets the stage for a perfect escape. Guests describe their stays as lovely and great, filled with honeymoon vibes and a romantic atmosphere.
The hotel's location is often highlighted as perfect for a honeymoon trip, offering easy access to the charm and beauty of Marseille. The ambiance of the rooms, spacious and luxurious, caters specifically to honeymooners, ensuring a comfortable and intimate experience. The staff's kindness further enhances the stay, providing attentive and heartfelt service.
All these elements combine to create a beautiful place that is indeed perfect for a honeymoon. Whether it's for a romantic atmosphere or the luxurious accommodations, NH Collection Marseille is highly recommended for those looking to celebrate their new beginnings in style.
NH Collection Marseille offers an exceptional value for those seeking a luxurious experience. Guests consistently praise the high quality and immaculate cleanliness of the hotel, noting its cozy, elegant and inviting ambiance. The hotel exudes a very luxurious feel, from its plush settings and sumptuous design to the luxurious bedding and high-end toiletries provided.
Its rooms and overall structure are comfortable, modern and elegantly designed, contributing to a refined atmosphere. The amenities available are notably high-end, adding to the upscale vibe of the hotel. The staff's exceptional service further enhances the luxurious experience. Despite one mention of a negative experience with the bedding, the overall sentiment is overwhelmingly positive, highlighting the luxurious and comfortable setting.
Whether in the modern decor and tastefully furnished interiors or the impressive suite upgrades, NH Collection Marseille stands out as a high-quality, luxury hotel that provides excellent value for money.
The NH Collection Marseille sets the stage for an enchanting romantic retreat, making it an ideal destination for couples. Guests repeatedly praised the hotel for its romantic ambiance, noting that it is perfect for a romantic getaway or a special weekend. The setting is described as cozy and intimate, providing the perfect environment for couples to connect and unwind.
Many visitors highlighted the restaurant experience, especially when celebrating on February 14th, enhancing the romantic atmosphere. The rooms themselves were often spotlighted for their romantic touches with views that further amplify the sense of romance. The mornings brought a pleasant atmosphere, adding to the overall serene and romantic feel of the stay.
The hotel exudes a romantic vibe through and through, making it a great spot for any couple looking to spend some quality time together. Whether it's the special romantic touches provided in the room or the quiet, romantic atmosphere that pervades the entire hotel, NH Collection Marseille stands out as an excellent choice for a couple-friendly getaway.
NH Collection Marseille has been highlighted positively in guest reviews for its dog-friendly policies and amenities, making it a favorite among pet owners. Upon arrival, dogs are warmly welcomed with a treat, adding an extra touch of hospitality. Guests with pets are provided with thoughtful essentials such as bowls, a basket and a special kit that includes a bed and a bowl for a fee of €35.
The hotel’s pet-friendly environment extends to allowing both dogs and cats on the premises. Staff at NH Collection Marseille are noted for their kindness towards pets, ensuring a comfortable stay for both animals and their owners. Though some guests pointed out that dogs are not allowed to be left unattended in rooms, the overall sentiment about the hotel’s pet-friendliness is very positive.
Despite a few comments about dog-related noise issues, the hotel’s comprehensive pet policies and courteous staff contribute to a welcoming and accommodating experience for pet owners.
Location Show Map
Location
The hotel's strategic placement near the Saint Charles train station also makes it appealing for travelers arriving by train. Many guests appreciate the pleasant and quiet surroundings, away from the hustle and bustle yet close enough to walk to the heart of the city. This balance of centrality and tranquility, combined with proximity to major tourist spots and amenities, underscores the hotel’s exemplary location.
In addition to the location, reviewers also commend the spacious and comfortable rooms, friendly and helpful staff and the substantial breakfast offerings. Whether visiting for leisure or business, NH Collection Marseille offers a perfect, centrally-located hub for a memorable stay in this picturesque Mediterranean city.
Breakfast
Despite the overall positive feedback, some guests feel that the breakfast could be improved by adding more special breads and offering a greater variety of cheeses. A few reviews mentioned inconsistencies in taste and the high cost of breakfast relative to its quality. Furthermore, on weekends, the dining room can become quite crowded, impacting the overall experience.
In conclusion, while there are areas for improvement, such as expanding the selection and adjusting pricing, the breakfast at NH Collection Marseille is generally regarded as a rich, varied and satisfying experience that contributes significantly to the hotel's appeal.
Dinner
However, there are several noted drawbacks. The restaurant and room service hours are limited with the restaurant closing at 10 PM and being closed entirely on weekends. This restriction, coupled with the high prices for both dinner and breakfast, left some guests needing to seek dining options elsewhere. Additionally, the restaurant's menu was found to be limited with some guests voicing a desire for more varied offerings.
Room service experiences were mixed with some receiving excellent dishes, while others faced disappointments such as forgotten orders or poor quality. The hotel's restaurant is sometimes used for private events or conventions, limiting space for regular guests and occasionally leading to service issues. Despite these critiques, the restaurant's atmosphere and specific instances of delightful food and service provide a generally pleasant dining experience for those visiting NH Collection Marseille.
Rooms
The spaciousness of the rooms seems to be a recurring point of satisfaction, enhancing guest comfort and creating a welcoming environment. Multiple guests mentioned the clean and tidy state of their rooms, reinforcing the hotel's commitment to maintaining high hygiene standards. Positive feedback also touched on the quiet nature of many rooms, contributing to a restful stay.
Some reviews pointed out minor drawbacks, such as occasional noise from the street or neighboring rooms and inconsistent room standards like smaller sizes or issues with bathroom fixtures. However, these concerns were generally overshadowed by the positive experiences reported by most guests.
Overall, the rooms at NH Collection Marseille are described as comfortable, spacious, clean and well-decorated, meeting high expectations and ensuring a pleasant stay for visitors.
Beds
Despite the overwhelmingly positive feedback on bed comfort, some guests mention that the pillows could be improved, describing them as an immediate downside. A few reviews also note occasional issues with bed softness or firmness, indicating that personal comfort preferences can vary. However, these concerns are minimal compared to the extensive positive remarks.
The hotel rooms themselves are described as spacious and clean, complementing the high standard of the beds. The attentive staff and well-organized rooms add to the overall satisfaction. For travelers prioritizing a good night's sleep, the NH Collection Marseille seems to deliver consistently, combining excellent bedding with a welcoming atmosphere.
Cleanliness
Several visitors highlighted the comfort that comes with such well-maintained environments, emphasizing clean and cozy rooms and clean bedding and towels. The cleaning staff’s dedication, friendliness and attentiveness have not gone unnoticed, further enhancing the guest experience.
While the majority of reviews emphasize the spotless and modern nature of the rooms, a few did mention occasional issues such as traffic noise and minor maintenance needs like curtain replacements. However, these were exceptions in an overall picture of perfect cleanliness and comfort provided by the NH Collection Marseille.
Staff
A recurrent theme in the reviews is the attentiveness and courteous nature of the staff. Many guests felt warmly welcomed and supported throughout their stay with staff members showing a commendable level of patience and adaptability. The feedback also points to a high standard of customer service with staff seen as accommodating, approachable and always ready to help.
Moreover, the multilingual capabilities of the staff, including proficiency in English, were highly valued by international travelers. The ability to efficiently resolve guest inquiries and offer personalized recommendations added to the overall positive experience.
In summary, the staff's professionalism, warmth and dedication to providing excellent service are standout features that greatly enhance the stay at NH Collection Marseille.
Wi-Fi
However, some guests encountered issues such as intermittent connectivity or slow speeds. There are occasional reports of difficulties connecting in certain rooms or parts of rooms and in some instances, the connection was so poor that guests had to switch off their devices multiple times. Despite occasional setbacks, the positive reviews indicate that, for the most part, guests are satisfied with the WiFi provided by NH Collection Marseille.
Gym
Family
The staff is frequently commended for their accommodating and attentive service, especially regarding the needs of children. This includes the receptionists' dedicated efforts to swiftly address any issues, such as providing baby cribs. Breakfast offerings are diverse and include options suitable for children, enhancing the overall family-friendly experience.
Despite some challenges, such as occasional noises from children in the hallways and a minor issue with a dirty baby bed, the positive aspects of the hotel's services and amenities for families far outweigh the negatives. The hotel's geographical location and the pleasant atmosphere also contribute to a comfortable and safe environment for family stays. Overall, NH Collection Marseille is highly recommended for families looking for a spacious, accommodating and child-friendly stay in the city.
4 Star
The hotel's location, being a 15-minute walk from the Vieux Port, is also appreciated by guests who find it convenient and central. Cleanliness is another positive attribute with some mentioning that the establishment appears even more beautiful in reality than in photos, reinforcing its aesthetic appeal.
However, several reviews reveal disappointments primarily centered on service and amenities, which some feel fall short of the expected four-star standards. Issues such as the lack of toiletries, inconsistent service quality in the breakfast restaurant and minor maintenance problems (like black caulk in the bathroom) are frequently mentioned. Some guests felt that the services were not up to the expected level for a four-star hotel with a few stating that the experience did not justify the high price.
Despite these criticisms, a portion of guests believes that NH Collection Marseille meets the criteria of a good four-star hotel, striking a balance between expectations and the actual experience offered.
Business
The spacious and convenient work desks, along with perfectly suited business rooms, add to the hotel's appeal for business purposes. The excellent central location, close to transportation and historic spots, coupled with a strategic position, makes it an ideal choice for business travelers. The professional and accommodating staff provide efficient and friendly service, further enhancing the working environment.
With its business-minded setup and professional reception team, NH Collection Marseille is especially recommended for short business trips. The facilities are rated as very functional and accommodating, making it a great option for business-related stays. Despite some minor concerns, the overall representation of the hotel is highly positive with high-end services and a quality experience for business needs.
Accessible
The hotel provides accessible rooms specifically designed for guests with disabilities and many have noted the high standard of these features. Despite some negative comments regarding the shower and overall room accessibility for those with mobility challenges, the majority of reviews highlight a comfortable stay with quiet and welcoming surroundings.
In addition, the hotel is commended for its elder-friendly environment, making it a solid choice for seniors and people with limited mobility. While some guests did mention being assigned accessible rooms without needing them, the widespread availability and thoughtful setup of these rooms support the hotel's commitment to inclusivity.
However, it is important to note that the hotel does not have a gym, which was a point of dissatisfaction for some visitors. Despite this, the overall cleanliness and efficient accommodations within the hotel have been positively mentioned. This makes NH Collection Marseille a luxurious yet accessible option, ideally suited for travelers with diverse accessibility needs.
Honeymoon
The hotel's location is often highlighted as perfect for a honeymoon trip, offering easy access to the charm and beauty of Marseille. The ambiance of the rooms, spacious and luxurious, caters specifically to honeymooners, ensuring a comfortable and intimate experience. The staff's kindness further enhances the stay, providing attentive and heartfelt service.
All these elements combine to create a beautiful place that is indeed perfect for a honeymoon. Whether it's for a romantic atmosphere or the luxurious accommodations, NH Collection Marseille is highly recommended for those looking to celebrate their new beginnings in style.
Luxury
Its rooms and overall structure are comfortable, modern and elegantly designed, contributing to a refined atmosphere. The amenities available are notably high-end, adding to the upscale vibe of the hotel. The staff's exceptional service further enhances the luxurious experience. Despite one mention of a negative experience with the bedding, the overall sentiment is overwhelmingly positive, highlighting the luxurious and comfortable setting.
Whether in the modern decor and tastefully furnished interiors or the impressive suite upgrades, NH Collection Marseille stands out as a high-quality, luxury hotel that provides excellent value for money.
Romantic
Many visitors highlighted the restaurant experience, especially when celebrating on February 14th, enhancing the romantic atmosphere. The rooms themselves were often spotlighted for their romantic touches with views that further amplify the sense of romance. The mornings brought a pleasant atmosphere, adding to the overall serene and romantic feel of the stay.
The hotel exudes a romantic vibe through and through, making it a great spot for any couple looking to spend some quality time together. Whether it's the special romantic touches provided in the room or the quiet, romantic atmosphere that pervades the entire hotel, NH Collection Marseille stands out as an excellent choice for a couple-friendly getaway.
Dog Friendly
The hotel’s pet-friendly environment extends to allowing both dogs and cats on the premises. Staff at NH Collection Marseille are noted for their kindness towards pets, ensuring a comfortable stay for both animals and their owners. Though some guests pointed out that dogs are not allowed to be left unattended in rooms, the overall sentiment about the hotel’s pet-friendliness is very positive.
Despite a few comments about dog-related noise issues, the hotel’s comprehensive pet policies and courteous staff contribute to a welcoming and accommodating experience for pet owners.
No, NH Collection Marseille doesn't have any pool.
No, a spa isn't available at NH Collection Marseille.
Yes, NH Collection Marseille welcomes dogs.
No, parking facilities aren't available at NH Collection Marseille.
Yes, NH Collection Marseille has a gym.
Location Show Map
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