Sofitel Marseille Vieux-Port
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Summary of reviewsSofitel Marseille Vieux-Port combines luxury, comfort and an exceptional location to create a standout experience for its guests. Nestled in a prime spot, this hotel provides breathtaking views of the iconic Old Port and Fort St. Jean, ensuring guests enjoy magnificent scenes from their rooms and public spaces. Its central location allows for easy access to downtown Marseille and numerous attractions, making it ideal for both a weekend getaway and a longer stay. The rooftop bar, which enhances the entire experience and the superb amenities further bolster the hotel's appeal.
The breakfast experience is highly praised for its stunning terrace views and a generous, varied buffet that guests describe as sumptuous and divine. While some critique the cost, the majority find the offerings delightful and the morning ambiance serene. Dinner is equally commendable with the seventh-floor restaurant providing exquisite harbor vistas and gourmet cuisine that leaves a lasting impression. Despite occasional service lapses, the dining experience overall is exceptional.
Guests are enamored with the rooms, noting their cleanliness, spaciousness and luxurious feel. The magnificent harbor views from rooms with terraces and balconies add a special touch. However, there's a consensus that the hotel could benefit from renovations to address outdated decor and other minor issues.
Cleanliness is another strong point at the Sofitel Marseille Vieux-Port with guests frequently highlighting the well-maintained rooms and bathrooms. Despite minor lapses, the overall sentiment is positive. Staff receive widespread acclaim for their exceptional service, warmth and professionalism, contributing significantly to the guests' experience.
Although the spa has room for improvement, particularly in terms of size and infrastructure, the service and wellness programs are highly appreciated. Parking options, while secure, receive mixed reviews due to high costs and cramped spaces.
Families find the hotel accommodating with thoughtful touches that cater to children and a friendly atmosphere. The comfortable beds and high-quality bedding are repeatedly praised for providing restful sleep.
While some facilities and rooms slightly fall short of the five-star standard due to issues like soundproofing and size, the overall luxury and premier feel of the Sofitel Marseille Vieux-Port are undeniable. It offers accessible features for guests with mobility needs and ensures a romantic experience with thoughtful honeymoon touches.
In essence, Sofitel Marseille Vieux-Port excels in providing luxury and comfort, coupled with a prime location and exceptional service, making it a top choice for leisure travelers seeking a memorable stay in Marseille.
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The breakfast experience is highly praised for its stunning terrace views and a generous, varied buffet that guests describe as sumptuous and divine. While some critique the cost, the majority find the offerings delightful and the morning ambiance serene. Dinner is equally commendable with the seventh-floor restaurant providing exquisite harbor vistas and gourmet cuisine that leaves a lasting impression. Despite occasional service lapses, the dining experience overall is exceptional.
Guests are enamored with the rooms, noting their cleanliness, spaciousness and luxurious feel. The magnificent harbor views from rooms with terraces and balconies add a special touch. However, there's a consensus that the hotel could benefit from renovations to address outdated decor and other minor issues.
Cleanliness is another strong point at the Sofitel Marseille Vieux-Port with guests frequently highlighting the well-maintained rooms and bathrooms. Despite minor lapses, the overall sentiment is positive. Staff receive widespread acclaim for their exceptional service, warmth and professionalism, contributing significantly to the guests' experience.
Although the spa has room for improvement, particularly in terms of size and infrastructure, the service and wellness programs are highly appreciated. Parking options, while secure, receive mixed reviews due to high costs and cramped spaces.
Families find the hotel accommodating with thoughtful touches that cater to children and a friendly atmosphere. The comfortable beds and high-quality bedding are repeatedly praised for providing restful sleep.
While some facilities and rooms slightly fall short of the five-star standard due to issues like soundproofing and size, the overall luxury and premier feel of the Sofitel Marseille Vieux-Port are undeniable. It offers accessible features for guests with mobility needs and ensures a romantic experience with thoughtful honeymoon touches.
In essence, Sofitel Marseille Vieux-Port excels in providing luxury and comfort, coupled with a prime location and exceptional service, making it a top choice for leisure travelers seeking a memorable stay in Marseille.
Luxury Hotel
This hotel in Marseille offers stunning views of the Vieux-Port and luxurious accommodations. Its exceptional service, gourmet restaurant, and prime location make it a top choice for discerning travelers.
Hotel near The Beach
This luxury hotel in Marseille's Old Port features marine-themed decor and panoramic views. It includes a spa, gourmet dining at Les Trois Forts, a brasserie, and the Skylounge. It is also a short walk from Catalan Beach.
Hotel Taking Steps Towards Sustainability
This Sofitel hotel operates under the Accor Planet 21 sustainability program, which includes actions for responsible purchasing and involving local communities. Accor is committed to certifying all its hotels in Marseille by 2024.
Hotel for Honeymoon
The hotel boasts terraces overlooking Marseille's Old Port and offers free access to a spa, sauna, and hammam. With its marine-themed decor and panoramic views, it provides a refined and romantic retreat.
Hotel with Spa
The hotel offers complimentary access to a spa, sauna, and hammam. It provides couples treatment rooms, a hot tub, a steam room, and a Turkish bath. There are also three terraces with stunning views of Marseille's Old Port.
Dog Friendly Hotel
With stunning views of the Old Port, this hotel provides a high level of comfort and service. The hotel welcomes pets and ensures a pleasant experience for both owners and their furry friends.
Romantic Hotel
An 'Excellent romantic hotel' situated on the Old Port, offering panoramic views of the sea and city. It features a comprehensive spa for relaxation, gourmet dining options, and a stylish Skylounge. Its luxurious amenities and prime location contribute to a refined romantic getaway.
Hotel with Free Wi-Fi
As a 5-star hotel, Sofitel Marseille Vieux-Port likely offers high-quality free Wi-Fi as part of its standard amenities. It is a hotel, which typically provides more consistent service and connectivity compared to apartments or B&Bs.
Business Hotel
This hotel is part of the Sofitel chain, which generally caters to business travelers. Its location in Marseille Vieux-Port is convenient for business engagements. It provides standard business amenities and services.
Hotel with Parking
This luxury hotel offers private, indoor parking with 100 spaces available 24/7. While there is a fee, the on-site and secure nature provides high convenience in a central location.
Accessible Hotel
As part of the Sofitel brand, this hotel is expected to offer accessible accommodations and facilities. While detailed features were not found in the provided information, Sofitel typically adheres to accessibility standards.
5-Star Hotel
This iconic hotel offers panoramic views of the Old Port. It features marine-themed decor, a comprehensive spa, gourmet dining at Les Trois Forts, and cocktails at the Skylounge. The hotel's location is ideal, close to the city center and historic district.
Family Friendly Hotel
Guest Reviews
Nestled in a prime position in Marseille, the Sofitel Marseille Vieux-Port offers guests breathtaking views of the iconic Old Port and surrounding cityscape. The hotel's magnificent location allows for easy access to numerous attractions, making it ideal for leisure travelers eager to explore. Guests are enamored with the exceptional views from their rooms and public spaces, frequently mentioning the stunning scenes of the harbor and Fort St. Jean. The proximity to the downtown area and top city attractions is unparalleled, providing the perfect base for a weekend getaway or a longer stay. This stylish and comfortable hotel is not only centrally located but also offers excellent amenities, including a rooftop bar that enhances the whole experience. Essentially, the Sofitel Marseille Vieux-Port stands out for its unbeatable location, amazing views and convenient access to the best of Marseille.
The breakfast experience at Sofitel Marseille Vieux-Port consistently garners high praise from guests, particularly for the stunning views of the Marseille port visible from the terrace. Many reviews emphasize the generous, varied and high-quality options available in the breakfast buffet, which some describe as sumptuous, hearty and even divine. The service is often highlighted as excellent with some reviewers noting the remarkable staff.
While most guests find the breakfast delightful and superb and appreciate the serene morning ambiance on the terrace, there are a few criticisms mainly regarding the cost. At 31 euros per person, a number of guests feel it may not be worth the expense and some mention that certain items like crepes and espressos were either delayed, missing or arrived cold. Additionally, a few reviews address the limited selection and the crowded atmosphere of the breakfast room.
Overall, the breakfast at Sofitel Marseille Vieux-Port is lauded for its delicious fare and exceptional backdrop, making it a memorable start to the day for most visitors, despite some concerns about value and service speed.
Dinner at Sofitel Marseille Vieux-Port is highlighted by its breathtaking views and exceptional dining options. Guests commend the restaurant, particularly on the seventh floor, for its stunning vistas of the harbor, creating a perfect backdrop for a memorable meal. The food is often described as superb, excellent and delightful with a varied and high-quality menu that features gourmet options and exemplary cuisine.
The service is noted for its kindness and professionalism with staff meeting the standard expected of a 5-star establishment. Many guests find the dining options delicious with particular praise for the delightful drinks and cocktails enjoyed on the terrace.
However, there are areas for improvement. Some reviews point out that dinner service can be poor at times and the menu offerings limited, especially at the brasserie and evening restaurant. Complaints include mediocre meals that do not justify the high prices and the need for the restaurant to enhance its menu variety.
Despite these shortcomings, the overall experience of dining at Sofitel Marseille Vieux-Port is exceptional with superior dining marked by flawless food and a beautiful setting that leaves a lasting impression.
Sofitel Marseille Vieux-Port offers a mix of experiences when it comes to its rooms. Many guests appreciate the comfort and spaciousness, often highlighting the magnificent harbor views, which are a significant draw. The rooms are noted for their cleanliness and are well-maintained, equipped with quality amenities such as Balmain products. Guests frequently admire the large bed sizes, luxurious feel and pleasant, elegant decoration. Those staying in rooms with terraces and balconies particularly enjoy the incredible views of the old port, adding a special touch to their stay.
Despite these positives, several guests have pointed out that the hotel and its furniture show signs of age and could benefit from renovation. Issues such as outdated decor, the lack of modern technology and musty smells have been raised. Rooms facing inner courtyards or garbage cans are less desirable and some find the rooms small, especially when compared to other Sofitel properties. There are mentions of bubbling carpets and basic decoration that detract from the overall experience.
However, the attentive staff, exceptional service and the delightful bar on the 7th floor often leave a positive impression. In summary, while Sofitel Marseille Vieux-Port excels in comfort and views, certain areas could use a revamp to meet the high standards expected from the Sofitel brand.
At Sofitel Marseille Vieux-Port, the beds consistently receive high praise for their exceptional comfort. Guests frequently describe the beds as super comfortable with some even referring to them as the comfiest beds ever. A recurring theme is the excellent quality of the bedding, which many found to be very clean and of high standard. Words like "extraordinary" and "invigorating" often crop up when guests talk about their sleep experiences.
However, a few reviews mentioned that the bedding could be improved, noting issues such as the mattress being worn out or too soft for their liking. Despite these occasional criticisms, the general consensus is that the hotel offers a very comfortable sleeping environment with high-quality bedding. Overall, Sofitel Marseille Vieux-Port is highly regarded by guests for its comfortable and relaxing beds, making it a restful place to stay.
Sofitel Marseille Vieux-Port garners mixed feedback on its cleanliness with the majority of reviews leaning towards positive remarks. Guests frequently praise the establishment for its exceptionally clean and spacious rooms, noting that the daily room maintenance is top-notch. This consistent cleanliness extends to both the rooms and the bathrooms, which multiple reviews describe as very clean and well-maintained.
However, some guests have pointed out a need for deeper cleaning and occasional lapses, such as dusty furniture and dirty coffee machines. Comments about outdated and aging room decor also emerge with some suggesting a refresh could enhance the overall experience. But despite these occasional criticisms, the overall sentiment around cleanliness remains positive.
Guests particularly highlight the impeccable service from the staff, who are noted for their warmth, friendliness and willingness to go above and beyond, especially in the hotel’s restaurant. This strong staff performance appears to complement the general standard of cleanliness, collectively contributing to a welcoming and pleasant stay at the Sofitel Marseille Vieux-Port.
The staff at Sofitel Marseille Vieux-Port generally receive high praise for their friendliness and helpfulness, often described as exceptional, attentive and professional. Many guests noted the warm and enthusiastic service across various departments, including reception, concierge, valet and the restaurant. The welcoming atmosphere is frequently highlighted with specific mentions of friendly smiles and supportive interactions.
Guests appreciate the professional demeanor of the staff, emphasizing their polite and courteous nature. The reception staff, in particular, stand out for their fantastic service, providing great hospitality right from the check-in process. The concierge is often commended for their useful recommendations and willingness to go the extra mile.
While the majority of the experiences are overwhelmingly positive, a few reviews mention inconsistencies in service. Some guests encountered indifferent or inexperienced staff, especially during breakfast and at the spa. There were occasional reports of slow wait staff and less professional behavior from certain employees. Despite these few instances, the general consensus reflects a high level of satisfaction with the staff's efforts to make guests feel welcomed and well-taken care of.
Guests had mixed experiences with the spa at the Sofitel Marseille Vieux-Port. On the positive side, many found the spa to be fantastic, wonderful and very nice. Visitors appreciated the well-equipped and well-maintained facilities and lauded the excellent service provided by the spa employees. The massages and overall wellness center received high praise and the spa’s beautiful views added to the relaxing environment.
However, there were also several areas of disappointment. The spa is noted to be small, somewhat outdated and sometimes overcrowded. Access was generally restricted to those with reservations, leading to frustration for some guests. The absence of a swimming pool was highlighted and some guests encountered issues like defective lockers and an aging infrastructure. Additionally, there were reports of the spa being under construction or closed, sometimes without prior notification. Overall, while the spa has strong points in terms of service and amenities, it appears to need some renovations and better communication regarding its availability.
The parking situation at Sofitel Marseille Vieux-Port presents a blend of secure yet costly options. The private underground parking ensures the safety of vehicles, which is highly appreciated by guests. However, the garage often draws criticism for its cramped and narrow parking spaces that can be difficult to navigate. While the convenience of valet parking is noted, its high cost is a common concern among visitors. The parking fees, which can reach up to 25 euros per night, are considered steep. Despite these issues, guests still value the availability of parking options, although many suggest that the garage could benefit from an update to improve ease of use.
Sofitel Marseille Vieux-Port offers several activities and amenities that create a memorable experience for families. Guests highlighted the exceptional service, including car assistance and attentive staff, who are considerate of children. The hotel provides thoughtful touches such as cute stuffed animals, which delighted one guest's daughter. The chef also receives commendation for accommodating special dietary needs, ensuring a safe dining experience for children with allergies. Families appreciated amenities like adjoining rooms for convenient living arrangements and the opportunity to relax together at the spa. These features contribute to an unforgettable family vacation at Sofitel Marseille Vieux-Port.
Sofitel Marseille Vieux-Port has been frequently described as offering a luxurious five-star experience, particularly noted for its service at the reception, which meets five-star expectations. However, several reviews highlight that aspects of the hotel's facilities and rooms fall short of a true five-star standard. Common criticisms include soundproofing issues and room sizes being smaller than anticipated with some rooms facing noisy streets without adequate double glazing. Additionally, the lack of a pool and occasional lapses in professionalism at the welcome are mentioned as areas that detract from the overall five-star rating perception. While the hotel is marketed and often regarded as a five-star establishment, there are repeated mentions from guests that it does not fully live up to the high standards typically associated with this rating.
Sofitel Marseille Vieux-Port has been noted for its accessibility features, earning positive remarks for being easily accessible and wheelchair friendly. The hotel's buildings are generally accessible, ensuring a smooth experience for guests with mobility needs. However, some areas of the property, such as the spa, may have limited accessibility. It is recommended to communicate with the staff for specific requirements, as their assistance can significantly enhance the experience. Despite certain limitations, the overall accessibility of the hotel is favorably viewed.
The Sofitel Marseille Vieux-Port is praised for creating an ideal honeymoon experience, capturing the essence of a romantic escape. Guests commended the hotel for its perfect breakfast, which set a charming tone for their special trip. Specific honeymoon amenities, such as rose petals and small gifts, added a thoughtful touch to their stay, enhancing the romantic atmosphere. Despite some comments about the hotel feeling outdated and lacking certain honeymoon perks, the overall sentiment suggests that the hotel provides a great setting for a memorable honeymoon night. However, noting the inconsistency in honeymoon-specific details could help manage expectations for those looking for an all-encompassing experience.
Sofitel Marseille Vieux-Port epitomizes luxury with its opulent rooms, many of which feature balconies. The hotel's ambience exudes a premier five-star feel with top-notch vibes and is situated in a prime location at the old harbor. Guests endorse it for its luxury and comfort, emphasizing the high-quality services and modern technology offered. The property consistently delivers a luxurious atmosphere throughout, making it a favorite for those seeking a posh experience.
Sofitel Marseille Vieux-Port offers an idyllic setting and a beautiful venue in the city, perfect for couples looking for a romantic getaway or even a honeymoon. The location is ideal for a weekend escape and features a dream room with a perfect lover's bathtub and a sumptuous balcony view. Guests have praised the romantic ambiance of the hotel's brasserie, ideal for sharing a memorable meal together. Despite minor issues like the absence of a small bar of soap and no USB outlet, the overall service at the reception and the hotel remains commendable, enhancing the romantic experience.
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Location
Breakfast
While most guests find the breakfast delightful and superb and appreciate the serene morning ambiance on the terrace, there are a few criticisms mainly regarding the cost. At 31 euros per person, a number of guests feel it may not be worth the expense and some mention that certain items like crepes and espressos were either delayed, missing or arrived cold. Additionally, a few reviews address the limited selection and the crowded atmosphere of the breakfast room.
Overall, the breakfast at Sofitel Marseille Vieux-Port is lauded for its delicious fare and exceptional backdrop, making it a memorable start to the day for most visitors, despite some concerns about value and service speed.
Dinner
The service is noted for its kindness and professionalism with staff meeting the standard expected of a 5-star establishment. Many guests find the dining options delicious with particular praise for the delightful drinks and cocktails enjoyed on the terrace.
However, there are areas for improvement. Some reviews point out that dinner service can be poor at times and the menu offerings limited, especially at the brasserie and evening restaurant. Complaints include mediocre meals that do not justify the high prices and the need for the restaurant to enhance its menu variety.
Despite these shortcomings, the overall experience of dining at Sofitel Marseille Vieux-Port is exceptional with superior dining marked by flawless food and a beautiful setting that leaves a lasting impression.
Rooms
Despite these positives, several guests have pointed out that the hotel and its furniture show signs of age and could benefit from renovation. Issues such as outdated decor, the lack of modern technology and musty smells have been raised. Rooms facing inner courtyards or garbage cans are less desirable and some find the rooms small, especially when compared to other Sofitel properties. There are mentions of bubbling carpets and basic decoration that detract from the overall experience.
However, the attentive staff, exceptional service and the delightful bar on the 7th floor often leave a positive impression. In summary, while Sofitel Marseille Vieux-Port excels in comfort and views, certain areas could use a revamp to meet the high standards expected from the Sofitel brand.
Beds
However, a few reviews mentioned that the bedding could be improved, noting issues such as the mattress being worn out or too soft for their liking. Despite these occasional criticisms, the general consensus is that the hotel offers a very comfortable sleeping environment with high-quality bedding. Overall, Sofitel Marseille Vieux-Port is highly regarded by guests for its comfortable and relaxing beds, making it a restful place to stay.
Cleanliness
However, some guests have pointed out a need for deeper cleaning and occasional lapses, such as dusty furniture and dirty coffee machines. Comments about outdated and aging room decor also emerge with some suggesting a refresh could enhance the overall experience. But despite these occasional criticisms, the overall sentiment around cleanliness remains positive.
Guests particularly highlight the impeccable service from the staff, who are noted for their warmth, friendliness and willingness to go above and beyond, especially in the hotel’s restaurant. This strong staff performance appears to complement the general standard of cleanliness, collectively contributing to a welcoming and pleasant stay at the Sofitel Marseille Vieux-Port.
Staff
Guests appreciate the professional demeanor of the staff, emphasizing their polite and courteous nature. The reception staff, in particular, stand out for their fantastic service, providing great hospitality right from the check-in process. The concierge is often commended for their useful recommendations and willingness to go the extra mile.
While the majority of the experiences are overwhelmingly positive, a few reviews mention inconsistencies in service. Some guests encountered indifferent or inexperienced staff, especially during breakfast and at the spa. There were occasional reports of slow wait staff and less professional behavior from certain employees. Despite these few instances, the general consensus reflects a high level of satisfaction with the staff's efforts to make guests feel welcomed and well-taken care of.
Spa
However, there were also several areas of disappointment. The spa is noted to be small, somewhat outdated and sometimes overcrowded. Access was generally restricted to those with reservations, leading to frustration for some guests. The absence of a swimming pool was highlighted and some guests encountered issues like defective lockers and an aging infrastructure. Additionally, there were reports of the spa being under construction or closed, sometimes without prior notification. Overall, while the spa has strong points in terms of service and amenities, it appears to need some renovations and better communication regarding its availability.
Parking
Family
5 Star
Accessible
Honeymoon
Luxury
Romantic
No, Sofitel Marseille Vieux-Port doesn't have any pool.
Yes, a spa is available at Sofitel Marseille Vieux-Port.
Yes, Sofitel Marseille Vieux-Port welcomes dogs.
Yes, parking facilities are available at Sofitel Marseille Vieux-Port.
No, Sofitel Marseille Vieux-Port doesn't have a gym.
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