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Summary of reviewsMatsumoto Marunouchi Hotel, nestled in the heart of Matsumoto, offers an outstanding location that allows guests easy access to the city’s historical and cultural sites, including the iconic Matsumoto Castle. This prime positioning not only places visitors within walking distance of the vibrant town center and Matsumoto Station but also enhances their city experience with convenient transport links.
Guests frequently highlight the excellent breakfast service, boasting an impressive array of both Japanese and Western cuisine, served in a glamorous ballroom setting. Many find the diverse culinary offering to be a highlight of their stay. The overall dining experience, marked by local ingredients and a calm atmosphere, is often described as exceptional.
The hotel’s accommodations are praised for their cleanliness and welcoming ambiance. Despite some mentions of the rooms being on the smaller side, they are generally considered spacious by Japanese standards, complete with comfortable beds and well-regarded amenities. The staff's dedication to service is a standout feature, with numerous reviews commending their friendliness, attentiveness, and willingness to assist guests beyond expectation.
Parking arrangements are well-managed, though some distance might be involved. The hotel's offerings remain practical and are supported by the staff's guidance, ensuring a hassle-free experience. Additionally, the hotel is appreciated for its comfortable beds, significantly contributing to restful nights, a point of particular interest for leisure-focused guests.
Although perceived by some as comparable to a three-star establishment with signs of age, the Matsumoto Marunouchi Hotel successfully balances convenience, comfort, and courteous service. Its strategic location, exemplary staff, and superb breakfast make it a desirable choice for travelers keen to explore Matsumoto. Show more
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Hotel with Free Wi-Fi
This hotel ensures guests stay connected with complimentary Wi-Fi access in all rooms and public areas. It also provides a comfortable environment for both leisure and business travelers.
Accessible Hotel
This hotel offers barrier-free access with a ramped entrance, a wheelchair-accessible shared toilet, a wheelchair-accessible elevator, and a wheelchair-accessible parking space. It also has barrier-free rooms.
Hotel with EV Charging Stations
Hotel with Parking
EV charging stations
Small Hotel
3-Star Hotel
Room Types
Standard Double Room - Non-SmokingProviding free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The double room provides air conditioning, a wardrobe, a safe deposit box, an electric kettle, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Standard Twin Room - Non-SmokingFeaturing free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. This twin room is air-conditioned and has a flat-screen TV with satellite channels, a wardrobe, a safe deposit box and an electric kettle. The unit has 2 beds.
Deluxe Double Room - Non-SmokingThe spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a bidet. The unit offers 1 bed.
Deluxe Twin Room - Non-SmokingProviding free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The twin room provides air conditioning, a wardrobe, a safe deposit box, an electric kettle and a flat-screen TV with satellite channels. The unit offers 2 beds.
Executive Twin Room - Non-SmokingFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The twin room's kitchenette is available for cooking and storing food. The spacious twin room features air conditioning, a wardrobe, a safe deposit box, an electric kettle and a flat-screen TV with satellite channels. The unit has 2 beds.
Triple Room - Non-SmokingProviding free toiletries, this triple room includes a private bathroom with a bath, a bidet and a hairdryer. The triple room provides air conditioning, a wardrobe, a safe deposit box, an electric kettle, as well as a flat-screen TV with satellite channels. The unit offers 3 beds.
SuiteThis suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite is air-conditioned and has a flat-screen TV with satellite channels, a wardrobe, a safe deposit box and an electric kettle. The unit has 1 bed.
Superior Twin RoomThe unit has 2 beds.
Guest Reviews
8.4
Very Good
Location
Nestled in the heart of Matsumoto, Matsumoto Marunouchi Hotel boasts an exceptional location, making it a prime choice for travelers eager to explore the city's historical and cultural treasures. The hotel is advantageously positioned just a short stroll away from the iconic Matsumoto Castle, allowing guests to admire its majestic structure effortlessly. This proximity offers an unparalleled convenience for those looking to soak in sights such as the illuminated castle at night.
Visitors appreciate the hotel's central setting, which provides easy access to the vibrant town center and its charming tourist streets. The surrounding area is replete with attractions, from the bustling Nakamichi shopping street to the quaint Nawate Street and old town ambiance. Additionally, the hotel is within walking distance of Matsumoto Station, simplifying travel logistics and ensuring guests are well-connected to further explore the region.
While the hotel’s geographic advantages are indeed highlighted by guests, the quality of service is equally commendable. Friendly and helpful staff complement the superb location, creating a pleasant and inviting stay. Matsumoto Marunouchi Hotel seamlessly blends accessibility and comfort, offering travelers an unbeatable experience in the city.
Breakfast
The breakfast experience at Matsumoto Marunouchi Hotel is frequently highlighted for its impressive variety and quality. Guests consistently praise the buffet, which offers a rich and generous selection of both Japanese and Western cuisine. The breakfast is often described as delicious, with abundant options to satisfy all tastes. The venue, set in a glamorous ballroom that once served as a wedding hall, adds to the appeal, providing a stunning and elegant atmosphere for diners. Many guests find the ambiance calm and comfortable, making for a pleasant morning experience.
Reviewers also note that the breakfast not only satisfies in terms of taste and diversity but also stands out as a highlight of their stay, with some even considering it the best they had in Japan. The combination of local ingredients with traditional and international flavors enhances the overall culinary experience. While the breakfast service receives overwhelmingly positive feedback, a few guests mention occasional issues with timing and food replenishment later in the morning. Despite these minor concerns, the breakfast is often regarded as excellent, offering a delightful start to the day and incredible value for money.
Rooms
Tucked away in a delightful corner of Matsumoto, Matsumoto Marunouchi Hotel is consistently praised for its inviting and impeccably maintained accommodations, combining modern cleanliness with warm hospitality. The rooms often exceed expectations, particularly by Japanese standards, offering ample space and an impressive range of amenities. Many guests have remarked on the generously sized bathrooms and exceptionally comfortable beds, contributing to an overall sense of relaxation and comfort.
While the hotel boasts a few older features, it maintains a modern aesthetic with well-furnished interiors. Guests appreciate the understated elegance and thoughtful design touches, such as customizable lighting that enhances the atmosphere. The convenient location places visitors within a short walk of Matsumoto Castle and nearby shopping and dining options, further enriching the stay.
Although some reviews point out rooms that felt smaller, the majority of guests reported satisfaction with their spacious and comfortable accommodations. The staff consistently receives compliments for their courteous and responsive service, ensuring that any concerns are addressed promptly. Overall, Matsumoto Marunouchi Hotel presents a harmonious blend of modern comfort, strategic location, and dedicated service, making it an appealing choice for visitors to Matsumoto.
Beds
The Matsumoto Marunouchi Hotel is celebrated for providing a highly comfortable sleeping experience, making it a standout choice for travelers seeking restful nights. Guests consistently praise the hotel for its incredibly comfortable beds, often describing them as super comfortable and spacious, ensuring a pleasurable sleep during their stay. The beds are frequently noted as being some of the most relaxing and comfortable experienced on trips, appealing especially to those who prefer a softer sleeping surface. While there were occasional mentions that some found the beds could be a bit firmer, the general consensus is overwhelmingly positive. Nestled in a fantastic location, the Matsumoto Marunouchi Hotel complements its cozy sleeping arrangements with large, comfortable rooms and a beautiful environment, making it an ideal retreat for a restful and relaxing visit.
Cleanliness
Matsumoto Marunouchi Hotel stands out as a beacon of cleanliness and comfort in a prime location near Matsumoto Castle. Guests consistently praise the immaculate state of the rooms, noting their spaciousness and stylish arrangement. Although some mention a slight datedness, the overall cleanliness is remarkable, with thorough cleaning ensuring every corner is spotless. Visitors find the beds especially comfortable, contributing to a restful stay, complemented by a quiet atmosphere ideal for relaxation.
The hotel's proximity to attractions like the castle and a variety of dining options adds to its allure, making it a convenient base for exploring the area. The breakfast venue, set in an adjacent banquet room, also receives favorable mentions, allowing guests to enjoy a leisurely meal in a peaceful environment. Throughout, the sense of tidiness prevails, extending to well-maintained facilities, clean bedding, and thoughtfully equipped bathrooms with ample amenities.
Overall, Matsumoto Marunouchi Hotel offers a welcoming and clean environment, echoed by its pleasingly organized spaces. Its strategic location and commitment to high standards of cleanliness make it an attractive choice for travelers seeking comfort and convenience in the heart of Matsumoto.
Staff
At Matsumoto Marunouchi Hotel, guests consistently commend the exceptional service provided by the staff, who are noted for their friendliness and politeness. Many reviewers highlight the staff's welcoming nature and their readiness to go above and beyond to assist, even when language barriers arise. The attentiveness of the front desk and reception teams is particularly praised, with staff making check-in a breeze and offering helpful explanations about hotel facilities and services. Reviewer mentions frequently spotlight how responsive and efficient the staff are, ensuring guests' needs are met promptly and with great care. Notably, Azumi, a staff member, receives special recognition for extraordinary helpfulness. Overall, the staff's kind and pleasant demeanor contributes significantly to the hotel’s appealing atmosphere, making it a top choice for those visiting Matsumoto.
Parking
Matsumoto Marunouchi Hotel provides parking options that cater to various needs during your stay in Matsumoto. Guests can reserve free parking spots in advance, which offers convenience and peace of mind. Although parking on-site can be limited, alternatives are readily available nearby, either free or at a reasonable fee. While some visitors have mentioned that the parking lots are not immediately adjacent to the hotel, they often appreciate the guidance provided by the hotel staff to help locate them.
For those who opt for parking slightly further away, the arrangement is generally well-organized, ensuring a hassle-free experience. Despite minor inconveniences, such as parking lots being a bit distant or requiring a small fee, most guests find the parking solutions to be manageable. Additionally, the proximity of essential amenities, like a nearby 7-11, provides added convenience, especially for those who wish to grab a quick meal or snacks. Overall, Matsumoto Marunouchi Hotel offers practical parking options that enhance the overall stay.
3 Star
Matsumoto Marunouchi Hotel, while described by some as more akin to a three-star establishment, offers a convenient and peaceful place to stay with its prime location just minutes away from the iconic Matsumoto Castle. For travelers eager to immerse themselves in local history, this proximity is a significant advantage. The rooms, although reported as small, provide a functional base for exploration. The overall experience is considered satisfactory, with few complaints highlighting an average yet adequate standard of service. Guests have noted the breakfast offered in a banqueting hall, though it may leave some wanting more due to unreplenished items. The hotel itself may show signs of age and wear, and amenities such as in-room water, especially on hot days, might be an area in need of improvement. Overall, despite some minor drawbacks, the hotel's location and the peaceful ambiance make it a solid option for guests looking to explore Matsumoto.
No, Matsumoto Marunouchi Hotel doesn't have any pool.
No, a spa isn't available at Matsumoto Marunouchi Hotel.
No, Matsumoto Marunouchi Hotel doesn't allow dogs.
Yes, parking facilities are available at Matsumoto Marunouchi Hotel.
No, Matsumoto Marunouchi Hotel doesn't have a gym.